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This Position Is No Longer Available

Job Title:  Telecommunications Equipment Operator
Department:  Department Of The Interior
Agency:  National Park Service
Job Announcement Number:  VA SHEN 2013 43 DE

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$31,315.00 to $45,376.00 / Per Year
Monday, May 06, 2013 to Friday, May 17, 2013
Multiple Schedules - Permanent
1 vacancy in the following location:
Luray, VA United StatesView Map
United States Citizens


Experience your America and build a fulfilling career by joining  Shenandoah National Park.  The National Park Service preserves unimpaired the natural and cultural resources and values of the national park system for the enjoyment, education, and inspiration of this and future generations.

Who May Apply:  All United States Citizens

Vacancy Identification Number:  861493

Applications are currently being accepted to fill one PERMANENT position.  The position may be filled at either the GS-05 level or the GS-06 level.  The position will work full-time (40 hours per week) or part-time (up to 32 hours per week) depending upon workload and available funding.  Required to work weekends, holidays,  rotating shifts, and overtime as needed.  More than one position may be filled from this vacancy announcement.

Full Performance Level:  GS-06

Please read this entire announcement before you apply.  To view the full announcement, select "Print Preview" at the right hand side of this screen.

Applicants who do not submit the required documentation will not receive full consideration.



  • U.S. Citizenship Required
  • Drug Testing Designated Position
  • Background/Security Investigation required.
  • Weekend, Holiday, and Shift Work Required
  • Selective Service registration required, if applicable


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This position staffs the Shenandoah National Park Communications Center and supports the Emergency Incident Coordination Center (EICC).   This position provides support to visitor and resource protection operations, including law enforcement, wildland and structural fire suppression/pre-suppression programs, emergency medical services programs, search and rescue programs, and to other public safety programs.

  • Serves as the central point of contact for emergency calls received via telephone or radio. Processes calls for service, establishes priorities, then coordinates and dispatches appropriate resources.
  • Provides pre-arrival emergency medical dispatch instruction to callers when warrented.
  • Processes a large volume of incoming telephone calls received on multi-truncated business lines, inter-office lines, and emergency lines.
  • Provides radio dispatch support for Law Enforcement activities and other emergency services/public safety incidents.
  • Monitors and coordinates all park radio traffic on a multi-frequency radio network.
  • Operates a complex law enforcement telecommunications system interfaced with local, state, national, and international law enforcement communications networks. Must obtain appropriate certification for use of equipment and must pass mandatory background checks.
  • Monitors alarm systems; ensures proper response in the event of activation.
  • Organizes, compiles, and maintains a variety of record systems.

PHYSICAL DEMANDS:  Work is mostly sedentary with occasional outside activities which may require walking and climbing. Must occasionally work extended shifts. Work is frequently performed under intense stress.  Tour of duty is a "mixed" tour and includes full-time (40 hours per week) and part-time (up to 32 hours per week) as workload requires and includes rotating shifts (days/evenings/nights), weekends, and federal holidays.

WORK ENVIRONMENT:  Work is normally performed in a specialized office setting.  Radios are continuously monitored and telephones constantly ring, resulting in frequent periods of excessive and constant noise. Incumbent must concentrate on work projects amidst noise, interruptions, and the movements of others.

POSITION LOCATION:  Shenandoah National Park is located in Virginia, approximately 90 miles southwest of Washington, D.C. The park consists of approximately 197,000 acres of land, including 80,000 acres designated as wilderness. It also contains 105 miles of Skyline Drive and 101 miles of the Appalachian Trail.  Annual visitation is around 1.1 million, which has direct and extensive economic impact on the surrounding area (eight counties and nine municipalities). The park's natural, cultural and recreational resources are of vital interest to local and regional businesses, political leaders, conservation and outdoor recreation organizations, and the Commonwealth of Virginia.

For specific area and housing information, or information directly pertaining to vacancy status, contact:  Justine Chorley, Telecommunications Manager, (540) 999-3500, ext. 3421.


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To qualify for this position you must demonstrate that you possess either 1) education, or 2) specialized experience, as described below. Equivalent combinations of education and experience may also be used to qualify.

For the GS-05 grade level:

One year of specialized experience equivalent to at least the GS-04 level in the Federal service providing effective communications support (e.g. radios, telephones, frequency monitors, computer networks, etc) to coordinate emergency units (e.g. law enforcement, fire, etc) during routine and emergency operations. Additional examples of specialized experience include but are not limited to the following: Monitoring and coordinating organizational radio traffic on a multi-frequency radio; Performing law enforcement or fire dispatch functions.
-- OR --
Four years of education above high school leading to a bachelor's degree in any field of study.
-- OR --
An equivalent combination of education and experience as described above.  

Applicants are responsible for providing documentation that the applicable educational provisions have been met. To qualify, any part of which, is based on education, you must submit a legible copy of transcripts or list of college courses with your name, school name, credit or semester hours, major(s), and grade point average or class ranking. Official transcripts are required upon selection if you qualified based on education.

For the GS-06 grade level:

One year of specialized experience equivalent to at least the GS-05 grade level in the Federal service providing effective communications support (e.g. radios, telephones, frequency monitors, computer networks, etc) to coordinate emergency units (e.g. law enforcement, fire, etc) during routine and emergency operations, experience coordinating a complex response to dispatch calls (coordinating a multi apparatus response e.g. ambulance, aircraft, fire and law enforcement response) training and experience with the National Criminal Information Center and National Law Enforcement Telecommunications System. Additional examples of specialized experience include but are not limited to the following:  Monitoring and coordinating organizational radio traffic on a multi frequency radio; Performing law enforcement or fire dispatch; Utilizes and maintains weather data.

All qualification requirements must be met by the closing date of this announcement.

To qualify based on education (if applicable) , you must submit a legible copy of transcripts or list of college courses with your name, school name, credit or semester hours, major(s), and a grade-point average or class ranking.  Official transcripts are required upon selection if you qualified based on education. Education must have been obtained from an accredited or pre-accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.   
For further information on creditable education visit: and



A review of your application package will be made to ensure you meet the basic job requirements. In addition, we will evaluate your responses to the attached online Assessment Questionnaire to measure the degree to which your background matches the requirements for the position. To preview the Assessment Questionnaire click here: View Assessment Questions . The Assessment Questionnaire is designed to measure your ability in the following competencies needed to successfully perform on the job.

  • Knowledge of Law Enforcement and Public Safety Dispatch Operations
  • Knowledge of radio and telephone terminology, practices, and procedures utilized in an emergency response environment.
  • Knowledge of standard operating procedures related to initial and expanded response to law enforcement and medical emergencies, wildland and structural fires, searches and rescues, natural disasters, special events and other routine and non-routine incidents.

You will be rated based on your responses to the Assessment Questionnaire.  We will compare your resume and supporting documentation to your responses to the questionnaire.  Your application package must support your responses to the assessment questionnaire.  If, after reviewing yours complete application package, a determination is made that you have inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your competencies.

Basis for Rating:   Category rating procedures will be used to rate and rank candidates:   Candidates will be ranked into 3 categories with preference veterans at the top of the appropriate category.

    • BEST Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position and who are highly proficient in all requirements of the job and can perfrom effectively in the position.
    • WELL Qualified - applicants possessing experience that exceeds the minimum qualifications of the position and who are proficient in most of the requirements of the job.
    • QUALIFIED - applicants possessing experience that meets the minimum qualifications of the position and who are proficient in some, but not all of the requirements for the job.

This evaluation determines which candidates will be referred to the selecting official for final consideration.


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The Federal Government offers a number of exceptional benefits to employees.  The following web address is provided as a reference to explore the major benefits offered to most employees:


Conditions of Employment:

This position serves as a Dispatcher within the Shenandoah National Park Communications Center and supports the Emergency Incident Coordination Center (EICC), which is a 24 hours a day, seven days a week operation.

Work is mostly sedentary with occasional outside activities which may require walking and climbing. The selecteee must occasionally work extended shifts. Work is frequently performed under intense stress. Duty shifts include evenings, nights, weekends and Federal holidays.

Required to serve a probationary period.

Drug testing designated position.

This is a mixed tour position. Incumbents will normally work full time (40 hours per week) May through December and part-time (up to 32 hours per week) January through April.  Extensions of full or part time work schedules are based on operational needs.

Travel, transportation, and relocation expenses may be paid by the Department based on applicant's eligibility.

Government housing is not available.

A background security investigation will be required for all new hires. Prior to appointment to the position, you will be subject to a Special Agreement Check (SAC). A favorably adjudicated, more detailed ANACI investigation (Access National Agency Check and Inquires), is also a condition of employment for this position.

All Federal employees are required by PL 104-134 to have federal payments made by direct deposit.

Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your SSN is used to seek information about you from employers, schools, banks and others who may know you. Failure to provide your SSN on your application materials will result in your application not being processed.

If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be subject to fine, imprisonment or other disciplinary action.

If you are an eligible Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To receive selection priority for this position, Displaced Federal Service employees must be rated 'well-qualified' or at a score of 85 or above for CTAP/ICTAP consideration. To be considered well-qualified for this purpose, you must clearly meet all qualification requirements specified for this position including any selective factors, and must also clearly meet the fully satisfactory or equivalent level for each of the rating factors (knowledge, skills, abilities, and competencies) required for this position as specified above.  CTAP/ICTAP eligibles must submit proof that they meet the requirements of 5 CFR 33.605(a) for CTAP and 5 CFR 330.704 for ICTAP.  This includes a copy of the agency notice, a copy of your most recent Performance Rating, and a copy of your most recent SF-50 noting current position, grade level, and duty location.  For information on how to apply as an CTAP/ICTAP eligible, go to:

Selective Service: If you are a male applicant born after 12/31/59, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See

Veterans Preference: If you are a veteran claiming 5-point veterans' preference, you must submit a legible copy of your Certificate of Release or Discharge from Active Duty, DD-214 (Member 4 copy) that shows honorable discharge; or official statement of service from your command if you are currently on active duty; or other official documentation (e.g. documentation of receipt of a campaign badge or expeditionary medal)  that proves your military service was performed under honorable conditions. If you are claiming 10-point veterans' preference, you must also submit a Standard Form SF-15, Application for 10-point Veteran Preference, and the additional proof/documents required by that form. Applications lacking a DD-214 and/or associated SF-15 documentation will not receive veteran's preference.  For more information about eligibility for Veteran's Preference please visit

EEO Policy Statement: 

Reasonable Accommodation Policy Statement:

If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation.  Failure to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or firing you after you begin work.  Falsification of documents may be punishable by fine and/or imprisonment (U.S. Code, Title 18, section 1001).


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Applying On-line: 

1. To begin the application process on-line, click the  Apply Online  button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the on-line assessment questionnaire. Please ensure you click the  Submit My Answers  button at the end of the process.


2. Other required/supporting documentation (resume, transcripts, veterans documentation etc): You may upload documents through your USAJobs account.  If you are unable to load documents, you may fax your documents by completing the required Official Fax Cover Page found at  using the Vacancy Identification Number:  861493 . Fax your documents to 1-478-757-3144.


3. To verify your application is complete, log into your USA JOBS account,, select the Application Status link and then select the more information link for this position. The Details page will quickly display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.


4. To return to an incomplete application, log into your USA JOBS account and click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete.


If you cannot apply online, you will need to:


1. Print the instructions and questionnaire by clicking View Occupational Questionnaire


2. Print the 1203 FX Form ( ) to record your responses to the assessment questionnaire. Each page must contain your SSN and the Vacancy Identification Number:  861493.


3. Fax the completed 1203FX (all 6 pages but do not include a Cover Page for this document) to  1-478-757-3144.


4. Print the required Official Fax Cover Page ( ) and include it with any other required/supporting documents you fax (e.g. resume, transcripts, veterans preference documentation etc) to the same fax number above.


Please do not complete steps 1-4 if you are applying on-line. Applications submitted to the email address or mailing address below will not be accepted.



To apply for this position, provide a complete application package, which includes all of the following parts: 

1. Your responses to the Assessment Questionnaire. 

2. Your resume or application form, must include the employer name and address, employment month and year including start and end dates, hours worked per week, supervisor name and phone number, and a description of your duties. If this information is not provided, you may lose credit for this work experience and consideration for this position.  

3. Any other supporting documents needed (such as legible DD-214 (Member 4 copy) to show Veteran's Preference, SF-50, transcripts, etc.). 

DO NOT SUBMIT copies of certificates and/or licenses unless specifically requested in the vacancy announcement and/or photographs.
All application materials and supporting documents must be submitted to the Office of Personnel Management (OPM) collection office located in Macon, GA. The VA SHRO (advertising office) will not accept any materials submitted by mail, fax, or e-mail.
Your application package must be submitted by 11:59 PM (EST) on Friday, May 17, 2013. You must apply online or via fax (see instructions below).


Cathy S. Gochenour
Phone: (540)999-3500x3474
Fax: (540)999-3679
Agency Information:
Virginia SHRO
National Park Service
3655 US Hwy 211 East
Luray, VA
22835 Fax: (540)999-3679


Once your complete application is received, we will verify your responses provided in the Assessment Questionnaire against the other supporting application materials you submit, and your final score will be assigned. Based on applicant scores, the best qualified candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified when referral has been made and what the final outcome is. We expect to make a selection within 45 working days of the closing date of this announcement.


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EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance