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WHAT DO CLERICAL AND ADMINISTRATIVE SUPPORT POSITIONS DO?
Clerical and Administrative Support positions are typically involved in performing a wide range of clerical and/or technical responsibilities in support of management and programs specific to a function or business division. Depending on the position, the work may involve performing day to day clerical support activities, providing procedural or technical responses, resolving tax account issues, and/or working other administrative type programs or assignments. Regardless of the position, the work will be challenging and offer numerous opportunities for growth personally as well as professionally.
WHAT IS A SCHEDULE A APPOINTMENT?
Schedule A is an excepted service hiring authority, which allows the hiring of qualified individuals with severe disabilities, without using the competitive hiring process. Targeted disabilities, as defined by the Equal Employment Opportunity Commission (EEOC), include severe disabilities targeted for emphasis in affirmative employment planning. These disabilities may include, but are not limited to deafness, blindness, partial paralysis, complete paralysis, severe intellectual disability, psychiatric disability, convulsive disorders, and distortion of limbs or spine. An employee may be converted to a career or career-conditional appointment, without competition, after completing two years on the job and demonstrating satisfactory performance. If you are interested in a challenging career with excellent benefits, training, and strong growth potential, we strongly encourage you to register here and submit your resume to be considered as positions are made available.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
There are generally two categories of positions filled through this announcement, Clerical and Assistants:
In a Clerical position you will:
- Perform a variety of administrative tasks. Many of these tasks may require the use of several software and/or automation tools.
- Identify, analyze, and makes suggestions for resolution or correction of any situation which could impact the efficiency or economy of the work area.
- Provide information and assistance to all levels of customers on established program areas.
- Provide support in conducting studies for program activities; review job processes, working conditions, workflow or similar activities within assigned areas of responsibility.
- Collect or compile data for routine reports; extract data from prescribed sources.
In an Assistant position you will:
- Perform clerical and technician work in support of a specific function and/or support organization. Examples of specific functions and support organizations may include: Human Resources (HR); Accounting, Budget, and Finance; Customer Service; etc. Screen incoming correspondence, actions, and/or requests, identify necessary actions, and refer or respond as appropriate based on procedures and processes specific to the organization.
- Reconciles records, maintains reference materials and subject matter files; and compiles reports on a regular basis or as needed.
- Provides information about the program area in response to general and specific inquiries from management officials and employees, resolves routine problems or errors, and refers inquiries which cannot be personally answered to the appropriate staff member.
- Maintains control records for correspondence and work assignments, and establishes and follows up in a timely manner.
- Some positions may also require an interaction with taxpayers on a daily basis, assisting them in identifying and/or resolving specific questions, concerns, and/or inquires directly related to their being in compliance with and/or fulfilling their tax obligations.