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This Position Is No Longer Available

Job Title:  Veterans Service Representative, GS-0996-07 (T-10)
Department:  Department Of Veterans Affairs
Agency:  Veterans Benefits Administration
Job Announcement Number:  343-13-NC-05-TS-863653

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$45,923.00 to $59,704.00 / Per Year
Monday, March 25, 2013 to Friday, April 05, 2013
Full Time - Multiple Appointment Types
Few vacancies in the following location:
Oakland, CA United StatesView Map
This vacancy announcement is open to eligible applicants who are non-competitive eligible (i.e. individuals with disabilities (Schedule A); Veterans Employment Opportunity Act (VEOA), Peace Corp Volunteers, etc.


Our mission: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.


Vacancy Identification Number (VIN): 863653 (Please include on all documents.)

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to

Individual(s) selected for this position must be available to attend a mandatory 8-week consecutive training session. This training may require official government travel away from the permanent duty station to a different city and/or state. Flexitour is not available during training.


  • Subject to a background/suitability investigation (NACI).
  • You must be a US Citizen to apply to this vacancy.
  • Required to attend an 8-week training course and may require travel.
  • Relocation expenses are not authorized.
  • Required to take the VSR skills certification test at the GS-10 level.
  • Position Description # 37300A


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  • The incumbent works within a team environment.
  • Serves as a counselor or advocate for VA claimants providing information about a broad range of benefits and assisting with applications for VA benefits and services.
  • Serves as a legal technician gathering requisite evidence from medical, military, community and other sources to support benefit determinations.
  • Serves as a decision maker weighing the evidence and applying the controlling laws and regulations.
  • Uses computer systems to enter appropriate data to generate accurate benefit payments, control pending issues or schedule future actions, releases completed and correct notifications of benefits determinations.
  • The incumbent must not only be competent in the interpretation and application of laws and procedures, but must be well-versed in medical principles and terminology and in public relations skills.
  • The VSR can expect to work in all areas of the Veterans Service Center.



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To qualify for this position, applicants must meet the qualification requirements listed below. Please click here to view additional information regarding the qualification requirements outlined by the Office of Personnel Management.

GS-07 Grade Level: 1 year of Specialized experience which was equivalent to the GS-05 grade level; or education substitution of a completed undergraduate degree with Superior Academic Achievement; or education substitution of 1 full year of graduate level education.

Superior Academic Achievement (SAA) is based on a GPA of 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on the official transcript or as computed based on four years of education; Class Standing-upper third of graduating class in college, university, or major subdivision (i.e., College of Liberal Arts or School of Business Administration); or Election to membership in a national scholastic honor society. Applicants must provide documentation (transcript or a letter from the Dean/Registrar's office or honor society) to receive consideration. Please click here for more information. Remember, SAA is a qualifying factor, NOT an appointment authority.

Specialized experience: Is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the positions, and that is typically IN OR RELATED TO the work of the position to be filled. Applicants must demonstrate in their application packages that they have one or more years of specialized experience related to this position.

Specialized experience would typically include, but is not limited to:

  • Technical assignments that are related to claims or benefits processing or eligibility determinations;
  • The interpretation of laws, rules, and/or regulations and the analysis of documents to determine eligibility for benefits, quality assurance or perform auditor functions.

Employment examples may include, but are not limited to:

  • Claims Processing for a Federal or State agency, Insurance Company, Worker's Compensation, Disability Retirement or Pension Program.
  • Human Resources positions which involved determining employment qualifications, job classification, or determining eligibility for employment benefits.
  • Loan Specialist/Assistant positions which involved loan eligibility determinations.
  • Quality Assurance Specialist.
  • Auditor.

NOTE: Equivalent combinations of education and experience are qualifying for all grade levels for which both education and experience are acceptable.

Time-In-Grade Restrictions: Applicants must meet time-in-grade restrictions as outlined in 5 CFR, Part 300, Subpart F, within 30 days of the closing date of this announcement.

Physical Requirements: This position is primarily sedentary with some walking, standing, bending, and carrying of lightweight items (i.e. folders, claims files, etc.)

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: For foreign education, a Certificate of Foreign Equivalency must be submitted with your transcript. All education claimed by applicants will be verified.

Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at


The personnel action taken as a result of this announcement will be in accordance with the policy and procedures set forth in the VA/AFGE Master Agreement and VA Human Resources Management Directive and Handbooks.

This is a bargaining unit position.

Application for consideration under this vacancy announcement authorizes examination of employee records (PL 93-579, Privacy Act of 1974).

The VSR career ladder is GS-07/09/10. After advancement through the career ladder grade levels, the incumbent may be promoted to the full performance level (GS-11) without further competition after meeting time-in-grade and specialized experience requirements. Upon attaining the GS-10 grade level, employees will be required to take the VSR Skills Certification test until successful completion is achieved.

This job opportunity announcement may be used to fill additional vacancies.

This announcement does not preclude the Regional Office from filling this vacancy through other staffing methods, such as reassignment, demotion, reinstatement, transfer, or special appointing authorities such as those for disabled veterans, severely handicapped individuals, etc.

VBA provides reasonable accommodation to individuals with disabilities. To receive a reasonable accommodation for any part of the application and hiring process, please notify the Point of Contact listed at the beginning of the announcement. The decision on granting reasonable accommodation will be made on a case-by-case basis.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at:

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.


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To apply for this position, you must provide a complete Application Package (See "Required Documents" section below.)  The complete Application Package must be submitted by 11:59 PM EST on Friday, April 05, 2013 and must include:

1. Your Résumé

2. A completed Qualifications & Eligibililty Questionnaires. For a preview, click on the following link: View Occupational Questionnaire

3. Additional Required Documents (see "Required Documents" section below.)

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the Qualification & Eligibility Questionnaires. Please ensure you click the Submit My Answers button at the end of the process. Applicants are urged to apply online; this process is easier, faster, and provides more information as applications are processed.

Note: To return to a previously Saved or Incomplete application, simply reapply through your account in USAJOBS. After applying, return to USAJOBS ( to see the status of your application, including any messages that may have been sent to you.

If you cannot apply online:

1. Click the following link to view and print the Qualifications & Eligibility Questionnaires View Occupational Questionnaire

2. Print this 1203FX form to provide your response to the Qualifications & Eligibility Questionnaires

3. Fax the completed 1203FX form along with any supporting documents to (478) 757-3144. Your 1203FX will serve as a cover page for your fax transmission.

4. If you are an AFGE employee, you may take your Qualifications & Eligibility Questionnaires, completed 1203FX, and supporting documents to the local HR Office for faxing to the USA Staffing Processing Center, by no later than the closing date.

5. Keep a copy of your fax transmittal receipt in case verification is needed.

To fax supporting documents you are unable to upload:

1. Complete this cover page: using the following Vacancy ID TAG: 863653 You must use this fax cover sheet in order for your documents to be matched up with your online application.

2. Fax your documents to (478) 757-3144.

3. If you are an AFGE employee, who has applied online, you may take your supporting documents and completed fax cover sheet to the local HR Office for faxing to the USA Staffing Processing Center, by no later than the closing date.

4. Keep a copy of your fax transmittal receipt in case verification is needed.


The following documents are required:

  • Résumé.
  • Responses to the Qualifications & Eligiblity Questionnaires.
  • Most recent SF-50 that shows your grade, not a SF-50 for an Award.
  • Most recent Performance Appraisal (must be dated within 15 months of the closing date of the announcement.)
  • Copy of your transcript, if you are using education to qualify.
  • Evidence of your eligibility to apply for this vacancy.
  • Please use this Checklist to make sure you've submitted everything. You will not be contacted for additional information.


William M. Pennerman
Phone: (510)637-6125
Fax: (510)637-6111
Agency Information:
343 Oakland RO
Oakland Federal Building
1301 Clay Street
Room 1300 North
Oakland, CA
94612 Fax: (510)637-6111


Your application materials will be reviewed and your minimum qualifications and eligibility will be determined. After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address. Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks. If you are referred for consideration, you may be asked to submit additional job related information, to include but not limited to: responses to knowledge, skills and abilities; completion of a work sample, and/or be contacted for an interview.

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