TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. ~AND~
TO QUALIFY FOR THIS POSTION AT THE GS-5 LEVEL YOU MUST ALSO MEET ONE OF THE FOLLOWING:
EXPERIENCE: You must have one full year of specialized experience close to the work of this position, that has given you the particular knowledge, skills, and abilities required to successfully perform the duties of a Program Support Clerk (Office Automation). Examples of qualifying experience include but are not limited to providing clerical support in a office where your responsibilities included a broad working knowledge of clinical administrative duties, standard office procedures and practices such as maintaining records or forms, working with skilled individuals in processing information, communicating with health care professionals, patients, family members and with other offices within and outside of the organization to coordinate information, entering data and providing reports from automated information computer systems, preparing correspondence which requires the knowledge of formatting, medical terminology, spelling, grammar and punctuation, and correspondence control. NOTE: Experience must be fully documented on your resume and must include job title, duties, month & year AND hours worked per week. ~OR~
EDUCATION: To qualify based on education you must have successfully completed four (4) years above high school in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited college or university. You must submit a copy of your transcript (unofficial or official) or course listing with your application. Education cannot be credited without documentation. ~OR~
COMBINATION: Equivalent combinations of successfully completed post-high school education (beyond the second year) and specialized experience may be used to meet total experience requirements. This education must have been obtained in an accredited college or university. You must submit a copy of your transcript (unofficial or official) or course listing with your application. Education cannot be credited without documentation.
A Quality Ranking Factor* has been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. The quality ranking factor for this position is: "I have the ability to type at least 70 words per minute."
*Quality Ranking Factors are skills, knowledge, abilities, or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening, but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor.
You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:
- ABILITY TO USE COMPUTER
- MEDICAL OFFICE CLERICAL/ADMINISTRATIVE PROCEDURES
- ABILITY TO ORGANIZE WORKLOAD, ESTABLISH PRIORITIES AND MEET DEADLINES
- ABILITY TO EFFECTIVELY COMMUNICATE IN PERSON
- ABILITY TO EFFECTIVELY COMMUNICATE IN WRITING
PHYSICAL REQUIREMENTS: Some of the work is sedentary in nature, in an office environment. The person in this position may frequently be required to go to other locations within the medical center. No unusual physical demands are placed upon the employee.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/qualifications .
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.
Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference," (go to http://www.opm.gov/forms/pdf_fill/SF15.pdf) and required documentation with your application materials. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.
HOW YOU WILL BE EVALUATED:
Applicants will be ranked based on four quality groups, as follows:
- Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
- Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
- Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
- Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.