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This Position Is No Longer Available

Job Title:  Readjustment Counseling Service Chief Officer
Department:  Department Of Veterans Affairs
Agency:  Veterans Affairs, Veterans Health Administration
Job Announcement Number:  VA-SES-13-861173

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$119,554.00 to $179,700.00 / Per Year
Wednesday, March 20, 2013 to Wednesday, April 17, 2013
Full Time - Senior Executive Service (SES)
1 vacancy in the following location:
Washington DC, DC United StatesView Map
All groups of qualified individuals


The Department of Veterans Affairs is interested in attracting the best talent for our diverse cadre of SES members from all sources: within VA, the Federal government, and from the private sector. We have streamlined our recruitment process and now only require you to submit a 5 page resume and transcripts to apply for this position.


Readjustment Counseling Service (RCS) is the National Office, within the Department of Veterans Affairs Veterans Health Administration that oversees the operation, guidance, and oversight of all RCS programs, to include:  300 Vet Centers located in all 50 states, District of Columbia, Puerto Rico, Guam, and American Somoa; 70 Mobile Vet Centers located throughout the United States; Vet Center Combat Call Center (Denver, CO), and the RCS Contract for Fee Program.


The position has direct line authority over 1916 Full Time Equivalent Employee (FTEE) located in all 50 states, District of Columbia, Puerto Rico, Guam, American Somoa, and the US Virgin Islands.


In FY 2012, RCS provided readjustment counseling services to over 193,000 Veterans and families through 1,500,000 visits.  In addition, the Vet Center Combat Call Center took over 37,301 calls from Veterans, their families, and concerned citizens.

Organization must facilitate collaboration with stakeholders, both internal and external to VA, to include other government agencies such as DoD, VBA, NCA, Veteran Service Organizations, etc.


The website for this organization is


VA structures its SES positions into pay bands.  This is a Pay Band 1 position.  The salary for this position is capped at $179,700.  


Permanent Change of Station costs, a recruitment / relocation incentive, and / or Appraised Value Offer (formerly Guaranteed Home Buyout) may be authorized.



  • US Citizenship is required
  • Successful completion of a background investigation
  • Selectee may be subject to reassignments geographically or organizationally
  • Public Financial Disclosure Report (SF-278) is required
  • Males born after 12-31-59 must be registered for Selective Service
  • One-year probationary period is required for initial SES appointment


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The RCS Chief Officer, reports to the Office of the Under Secretary for Health (USH), for providing readjustment counseling services to eligible Veterans, Active Duty Service members, and their families.  The responsibilities include, but not limited to:


·        The incumbent functions as the principal advisor to the Under Secretary of Health on all matters related to the readjustment needs of combat Veterans, active duty service members, and their families as well as the provision of readjustment counseling and provides major policy and administrative input


·        The incumbent maintains direct line authority and responsibility, via leadership located in the RCS National Program Office and seven Regional Offices, over the 300 Vet Centers, 70 Mobile Vet Centers, RCS Contract for Fee Program, and the Vet Center Combat Call Center.


·        The incumbent supervises over 1900 full time employees (FTEE) located in the various programs within RCS.


·        The incumbent is responsible for effective fiscal management of the RCS budget of over $228 million annually for the operation of all RCS programs.


·        The incumbent ensures oversight and quality assurance of the clinical and administrative functions of RCS as well as ensure the formulation of policy and guidance to steer the operation of RCS.


·        The incumbent ensures integration and communication between RCS and internal and external stakeholders.


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The Senior Executive Service (SES) is comprised of the men and women charged with leading the continuing transformation of government. These leaders possess well-honed executive skills, share a broad perspective of government, and a public service commitment.


All applicants MUST SHOW in their 5 PAGE RESUME that they meet the specific legal and education requirements, possess the five Mandatory Executive Core Qualifications (ECQs), and the Technical Qualification(s) outlined below.


The target competencies deemed most pertinent to this position have been specified under each ECQ description below. It is highly recommended that your resume address your accomplishments in these specific competency areas. Remember, your resume must not exceed 5 pages including an optional cover letter. Any information in excess of 5 pages will not be considered or evaluated.


The definitions of the SES ECQs and their underlying competencies can be found at:


A.  Executive Core Qualifications



• Target Competency 1:  Strategic Thinking

• Target Competency 2:  Vision



• Target Competency 1:  Developing Others



• Target Competency 1:  Accountability

• Target Competency 2:  Customer Service

• Target Competency 3:  Problem Solving



• Target Competency 1:  Financial Management

• Target Competency 2:  Human Capital Management



• Target Competency 1:  Partnering

• Target Competency 2:  Political Savvy


B.  Technical Qualification


(1)  Knowledge of and experience in the direct provision of readjustment counseling services to combat Veterans and their families.


(2)  Expert professional managerial experience administrating services within Readjustment Counseling Service, to include budget and human capital management, development of innovative initiatives for service provision, policy development, and the collaboration with internal and external stakeholders.




National Defense Authorization Act of 2013, Section 728 requires the Under Secretary of Health to appoint the Readjustment Counseling Service Chief Officer from among individuals who:


(A) (i) are psychologists who hold a diploma as a doctorate in clinical or counseling psychology from an authority approved by the American Psychological Association and who have successfully undergone an internship approved by that association;


(ii) are holders of a master in social work degree; or


(iii) hold such other advanced degrees related to mental health as the Secretary considers appropriate;


Copies of transcripts must be provided as proof.  Candidates who do not provide proof will not be considered.




National Defense Authorization Act of 2013, Section 728 requires the Under Secretary of Health to appoint the Readjustment Counseling Service Chief Officer from among individuals who:


(B) have at least three years of experience providing direct counseling services or outreach services in the Readjustment Counseling Service;


(C) have at least three years of experience administrating direct counseling services or outreach services in the Readjustment Counseling Service;


(D) meet the quality standards and requirements of the Department; and


(E) are veterans who served in combat as members of the Armed Forces.


Your resume must demonstrate that you process the Minimum Requirement.



Step 1: Minimum and education requirement / ECQ - based qualifications


Step 2: Technical qualification screening

Step 3: VA Executive Resources Board (ERB) rating and ranking

Step 4: Structured interviews to determine Best Qualified (BQ) applicants

Step 5: Tentative selection by Nominating Organization (May include additional screening)

Step 6: Approval by the Selecting Official (May include additional screening)

Step 7: OPM Qualifications Review Board (QRB) Certification

Non-Competitive Consideration: You are considered a non-competitive applicant if you are a current career SES appointee, reinstatement eligible SES, or a QRB certified graduate of an SES candidate development program. Non-Competitive applicants must submit a complete application as noted under "Required Documents."  The Agency has the option of considering you noncompetitively or including you in the competitive process (Steps 2-6 above).


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The Federal Government offers a number of exceptional benefits to its employees. The following Web address is provided for your reference to explore the major benefits offered to most federal employees.


Veteran Preference does not apply to the Senior Executive Service:

EEO Policy Statement:

Reasonable Accommodation Policy Statement:

Legal and Regulatory Guidance:


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We strongly encourage you to apply online. Your complete application must be received by 11:59 pm EST on the closing date in order for you to be considered. Please read all instructions before you begin.


To begin click the Apply Online button and follow the prompts to register and submit all required documents. To return to your saved application, login in to your USAJOBS account at  and click on "Application Status." Click on the position title, and then select "Apply Online" to continue. 


If you cannot apply online:


1. Click the following link to view and print the questionnaire View Occupational Questionnaire.


2. Print your resume and required documents All applicants are required to submit the following supporting document type(s):

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:



3. FAX to (478)757-3144. Feed all documents into your fax machine top first so that we receive them right-side up. You must obtain and print a copy of the OPM Form 1203-FX, to provide your answers. Refer to the link below for instructions for completing the OPM Form 1203-FX. The form URL is at:



A complete application for this position includes the following items:


1.  Resume which demonstrates your experience, accomplishment, training, education and awards reflecting your ability to meet the specific legal (education and minimum) requirements, each of the MANDATORY technical and executive core qualification requirement(s) for this position.  Elaborate on your experience and accomplishments, highlighting your level of responsibilities, scope and complexity of programs managed, work objectives met (results of your efforts), policy initiatives and level of contact.  Ensure your resume does not exceed five (5) pages. Information beyond the five page resume will not be evaluated.  DO NOT submit the application form OF-612, Optional Application for Federal Employment in lieu of a resume.  DO NOT submit separate narrative responses to address the technical and executive core qualifications.


2.  Copy of transcripts.


4.  Copy of DD214 indicating "Honorable" discharged.


3.  Your resume should include three references with at least one being the current or prior supervisor.


5.  Complete responses to the Occupational Questionnaire.


6.  Non-competitive applicants:  Proof of noncompetitive eligibility is required.  Proof consists of an SF-50 showing career status in the SES and/or proof of certification of your executive core qualifications from the OPM administered QRB. Traditional method applications will NOT be accepted.



Dione G. Moore
Phone: (202)461-7795
Agency Information:
VA Corporate Senior Executive Management Office
810 Vermont Avenue NW
Washington, DC



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EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance