This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:H13-82-859463

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$27,130.00 to $44,293.00 / Per Year

OPEN PERIOD:

Friday, March 15, 2013 to Thursday, April 04, 2013

SERIES & GRADE:

GS-0679-00

POSITION INFORMATION:

Full Time - Excepted Service Permanent

DUTY LOCATIONS:

1 vacancy in the following location:
Baltimore, MD United StatesView Map

WHO MAY APPLY:

CURRENT PERMANENT VISN 5 EMPLOYEES ONLY

JOB SUMMARY:

WHO WE ARE

We are people who take great pride and deep satisfaction in providing America's veterans with the best clinical care, the most innovative technology, and the most comprehensive array of benefits America has to offer.

MISSION & VISION

"To care for him who shall have borne the battle and for his widow and his orphan."

–Abraham Lincoln

Come join our team and get pure job satisfaction, while caring for those who have served (or are currently serving) our country...our nation's Veterans.

 

As one of the most modern health care facilities in the country, the Baltimore VA Medical Center offers veterans state-of-the-art medical technology, clinical services and research programs. The medical center is home to the world’s first filmless radiology department, which allows health care providers to have nearly instant access to patient radiology images from anywhere in the facility and throughout the health care system. The medical center’s “patient friendly” design features plant-filled atriums, natural light from overhead skylights and comfortable patient rooms and waiting areas. 

 

The Baltimore VA Medical Center is located in a vibrant city, neighbors on the University of Maryland at Baltimore, and is within walking distance of Oriole Park at Camden Yards, M&T Bank Stadium (home of the Baltimore Ravens), Lexington Market and the Inner Harbor.

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Top 5 reasons YOU should choose a career with VA:

 5.  A premium benefits package

 4.  A fulfilling and challenging work environment

 3.  Work where you want to live

 2.  On-the-job growth and advancement

 1.  To discover the career you want, for the future you deserve

 

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Be a member of a team providing compassionate healthcare to veterans. We are an employer of choice who is a center of excellence in patient care, education and research. We value trust, respect, commitment, compassion, and excellence; we value you. Go to http://www.va.gov/ for more information on the Department of Veterans Affairs.

 

VA encourages persons with disabilities to apply

KEY REQUIREMENTS

  • U.S. Citizenship Required
  • Background and/or Security Investigation required
  • Must pass a pre-employment medical examination
  • Designated and or Random Drug Testing required

DUTIES:

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The Incumbent serves as a Medical Support Assistant (MSA) supporting outpatient operations at the VA Maryland Health Care System.  The MSA functions as an expert authority for all tasks associated with patient enrollment and registration, outpatient scheduling, beneficiary travel, and identification and capture of insurance information.  As an expert, the MSA provides technical support to professional staff and other medical center employees, advising staff on appropriate administrative procedures to follow.  The position is physically located at the Baltimore VA Medical Center in downtown Baltimore, MD.

 

 

NOTE:  The full performance level of this vacancy is a GS-05  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.


QUALIFICATIONS REQUIRED:

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Basic Requirements

 

Citizenship. Citizen of the United States.

 

Experience and Education

(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2) Education. One year above high school; or

(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

 

Certification. None required.

 

 Physical Requirements

Scope of the Examination.  The examination will be concerned with the mental and physical ability of the applicant to satisfactorily perform the duties of the proposed assignment and will include requisite laboratory and other screening as required by Federal regulatory agencies. 

 

 English Language Proficiency. MSAs must be proficient in spoken and written English

 

GS-3 MSA (Entry Level)

 

Experience or Education. None beyond the basic requirements.

Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.

 

GS-4 MSA (Developmental Level)

 

Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

 

Assignment. This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

 

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

2. Ability to use various types of office automation equipment and software.

3. Ability to set up, organize, and maintain record systems.

 

GS-5 MSA (Full Performance Level)

 

Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.

 

Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient’s appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

 

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2. Knowledge of basic medical terminology.

3. Ability to make appointments in a clinical setting.

4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5. Ability to communicate effectively and professionally with employees at varying grade levels.

6. Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

 

***References : VA Handbook 5005 at http://www.va.gov/ohrm/joblistings/VAQualStds.doc (also available in the local Human Resources Office) and OPM Group Coverage Qualification Standard for Professional


APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. http://www.ed.gov/admins/finaid/accred/index.html

 

FOREIGN EDUCATION: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

CONDITIONS OF EMPLOYMENT: (Failure to comply may be grounds for withdrawal of an offer of employment or dismissal after appointment)

  • Applicants must be citizens of the United States, and be at least 16 years of age as of the closing date.
  • Applicants tentatively selected for certain designated positions may be subject to a random drug screening for illegal drug use. Applicants who refuse to be tested will be denied employment.
  • New Appointees will be subject to a background investigation to determine suitability. Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with the Selective Service system or are exempt for having to do so under Selective Service law.
  • Applicants must not be listed on the Department of Health and Human Services (DHHS) Office of Inspector General Sanctions database.
  • Applicants selected for positions through this announcement may be subject to a one year probationary period.
  • Public Law 95-201 requires that persons appointed to direct patient-care positions must possess the required basic proficiency in spoken and written English.

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

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INCOMPLETE APPLICATIONS will receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions, delays in mail service, etc.

 

Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position. 


BENEFITS:

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 Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp.

 



OTHER INFORMATION:

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. http://www.sss.gov/

 

2. This position is in the Excepted Service and does not confer competitive status. 

 

3. Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.

 

4. When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.

 

5. Tour of Duty: Monday thru Friday; 8:00AM - 4:30PM  

6. The full performance level of this vacancy is a GS-5.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-3 to GS-5  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

 

7. Relocation Expenses are not authorized.



HOW TO APPLY:

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YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide (http://www4.va.gov/OHRM/joblistings/uploading-and-using-documents-online.doc) for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account (https://my.usajobs.gov/Account/Login) to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

1.     Click the following link to view and print the occupational questionnaire: TAG:Link to Full Questionnaire.

2.     Print this 1203FX form to provide your response to the occupational questionnaire: http://www.opm.gov./forms/pdf_fill/OPM1203fx.pdf.

3.     Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.

4.     Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

1.     Complete this cover page  http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: TAG:VacancyID.  You must use this fax cover sheet in order for your documents to be matched with your online application.

2.     Fax your documents to (478)757-3144.

The complete Application Package must be submitted by 11:59 PM (EST) on TAG:Closing Date 



REQUIRED DOCUMENTS:

STEP 2: Please see specific instructions based on your eligibility.

 

 

You must provide a complete Application Package which includes:

 

1.     CV or Resume to include 1.     Name of Employer; 2. Month/Year to Month/Year Worked; 3. Number of Hours Worked Per Week; 4. A Detailed Description of your Duties Performed

2.     VA Form 10-2850c - Application for Associated Health Occupations (Available at  http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).

3.     Occupational Questionnaire

4.   OF-306 - Declaration of Federal Employment (Available at http://opm.gov/forms/pdf_fill/of0306.pdf (Required)

5.     If prior military service, include all copies of your DD Forms 214 or proof of service (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf).  

6.     If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required)

7.     Other:   Proof of current certification, licensure or registration; unofficial transcripts(s) – official college transcript(s) will be required before being hired; if applicable, supporting documentation from college or university, will also be necessary to prove to the hiring agency that the required educational requirements(conferral) will be met in the near future.

 

Please allow one (1) hour for uploaded documents to move from received-Pending Virus Scan to Processed

AGENCY CONTACT INFO:

Eric Brown
Phone: (410)642-2411x2930
Email: ERIC.BROWN8@VA.GOV
Agency Information:
VHA Maryland HCS Perry Point
PO BOX 1045 Bldg 11H
Perry Point, MD
21902
USA

WHAT TO EXPECT NEXT:

 After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

 

Social Security Number

Enter your Social Security Number. Providing your Social Security Number is voluntary, however we can not process your application without it.


Vacancy Identification Number

The Vacancy Identification Number is: 859463


1. Title of Job

Medical Support Assistant


2. Biographic Data

3. E-Mail Address

4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Enter the lowest grade level you will accept.


00

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

If you are applying by the OPM Form 1203-FX, leave this section blank.

16. Availability Date

You may omit the availability date if you can begin work immediatley. Otherwise you must provide the date you will be available for employment. Please use this format: (mm/dd/yyyy)


17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

The occupational specialty will be selected for you if there is only one, otherwise, select/enter at least one occupational specialty code for this position. The specialty code for this position is:


001 Hybrid

21. Geographic Availability

The geographic location code will be selected for you if there is only one, otherwise, select/enter at least one geographic location in which you are intrested and will accept employment. The location code for this position is:


240050510 Baltimore, MD

22. Transition Assistance Plan

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

1. Are you a Citizen of the United States?  (Non-citizens may be appointed when it is not possible to recruit qualified candidates in accordance with chapter 3, section A, paragraph 3g, this part.)

A. YES
B. NO

2.

Do you have Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year above high school; or the equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

A. YES
B. NO

3. Are you proficient in spoke and written English?

A. YES
B. NO

4.  If you are a current VA VISN 5 EMPLOYEES Care System employee, choose one of the statements below. Otherwise, choose D.

A. I have not held the target grade of this vacancy, or a grade higher than the target grade, on a permanent basis.
B. I hold the target grade, or a higher grade than the target grade, on a permanent basis.
C. I held the target grade of this vacancy, or a grade higher than the target grade, on a permanent basis, but I am currently in a lower grade.
D. I am not a permanent employee of the VA Maryland Health Care System facility where this vacancy is offered.

5.

I certify that, to the best of my knowledge and belief, all of the information included in this questionnaire is true, correct, and provided in good faith. I understand if I make an intentional false statement, or commit deception or fraud in this application and its supporting materials, or in any document or interview associated with the examination process, I may be fined or imprisoned (18 U.S.C. 1001); my eligibilities may be cancelled; I may be denied an appointment; or I may be removed and debarred from Federal Service (5 C.F.R. part 731). I understand any information I give may be investigated and responding "No" or providing no response to this item will result in my not being considered for this position.

A. Yes, I understand the information provided above and certify the information provided in this questionnaire is true, correct, and provided in good faith
B. No, I do not certify this information and do not wish to be considered for this position.


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Job Announcement Number:

H13-82-859463

Control Number:

339806100