Department of Veterans Affairs, VA Healthcare Network
RN- Director of Telecare and Appointment Center
24/7 responsibility for unit
The Chief of the Telecare & Appointment Center (TAO) is organizationally aligned under the Medical Center Associate Director at the Michael E. DeBakey Veterans Affairs Medical Center (MEDVAMC). The Chief serves as the coordinator, advisor, analyst, and planner for the delivery of phone health care services to MEDVAMC patients 24f7 and to VISN 16 patients after-hours. The TAC contains approximately 70 FTEE, encompasses three large areas of specialty: nursing, pharmacy, and scheduling for Houston and CBOC clinics. As such, incumbent will coordinate and manage administrative and clinical activities of the TAC.
Incumbent provides program direction and guidance to subordinate staff, assigning tasks and delegating authority needed to carry out assigned duties. Exercises appropriate controls to evaluate effectiveness of work output in meeting goals and objectives
The Incumbent will function in an advanced managerial role whose practice is of an executive nature, comprised of complex leadership and administrative components with substantial and continuous responsibility and accountability for population groups or integrated programs that cross service and/or discipline lines, associated with critical health care and nursing practice issues and activities that influence the organizational mission, health care, and policy. Accountable for the provision, management, and monitoring care for population groups through integrated programs
- Nursing degree from a NLN accredited program
- A MINIMUM OF FIVE YEARS OF Recent, Successful, and Proven Nursing Experience, (REQUIRED)
- Masters of Science in Nursing or Master's Degree in a related field or higher degree, required
- Two or more years of progressive Nurse Management practice, Preferred
- Citizen of the United States
· Demonstrates competencies specific to management.
· Ability to utilize the nursing process in the management of life-threatening interventions.
· Ability to work effectively with and as a part of the interdisciplinary team.
· Ability to coordinate the resolution of bio-ethical issues with patients, families, and significant others.
· Ability to facilitate staff documentation and evaluation of patient response in and assure that interventions are consistent with the medical plan of care.
· Ability to identify and coordinate the resolution of interdisciplinary patient care problems.
· Ability to coordinate the delivery of telephonic care.
· Ability to effectively supervise nursing personnel.
· Ability to utilize time management strategies to prioritize staff workload distribution.
· Ability to correspond and report in an accurate and timely manner.
· Ability to utilize sound judgment in making administrative decisions including the ability to accurately interpret and implement VAMC and Nursing policies.
· Demonstrated dependability and flexibility.
- Physical Standards and Environmental Factors
- Compliant with the following physical standards and environmental factors;
- Heavy lifting, 50 pounds & over
- Heavy carrying, 50 pounds & over
- Straight pulling (1-2 hours)
- Pushing (1-2 hours)
- Walking (2-4 hours)
- Standing (2-6 hours)
- Use of fingers
- Both hands required;
- Ability for rapid mental & muscular coordination simultaneously
- Near Vision correctable
- Far Vision correctable
- Depth perception
- Hearing (aide permitted)
- Work closely with others, as well as, protracted or irregular hours of work
- Use stretchers to transfer patients and use patient lifts, if applicable
Graduate of a school of professional nursing approved by the appropriate State-accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The National League for Nursing Accrediting Commission (NLNAC) or The Commission on Collegiate Nursing Education (CCNE). Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. In cases of graduates of foreign schools of professional nursing, possession of current, full, active and unrestricted registration will meet the requirement of graduation from an approved school of professional nursing. Must be proficient in spoken and written English.
Applicant's education and length of nursing practice (experience) will be considered by a Nurse Professional Standards Board in determining the grade and salary of the applicant selected. Experience as a RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following four dimensions of nursing: Practice, Professional Development, Collaboration and Scientific Inquiry. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel. The criteria are as follows: Practice: practice, ethics and resource utilization, Professional Development: performance, education/career development, Collaboration; collaboration, collegiality, Scientific Inquiry: quality of care, research.
- Master's degree in nursing or related field with BSN and approximately 2-3 years experience or Doctoral degree in nursing or related field and approximately 2-3 years experience.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Reference: VA Handbook 5005/27, Part II, Appendix G-6 NURSE QUALIFICATION STANDARD http://www1.va.gov/vapubs/viewPublication.asp?Pub_ID=464&FType=2
Relocation expenses will not be reimbursed.