This Position Is No Longer Available
  1. Overview
  2. Duties
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Job Title:Supervisory Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:AG-T38-13-124-CSy-855697

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$42,960.00 to $55,844.00 / Per Year


Monday, March 11, 2013 to Thursday, March 21, 2013




Full Time - Permanent


1 vacancy in the following location:
Cedar Park, TX United StatesView Map


United States Citizens


Vacancy Identification Number (VIN): 855697


To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. 

How would you like to become a part of a team providing compassionate care to Veterans?


As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed in that specific grade.  The salary is based on the grade and step approved for the selected candidate.


VA encourages persons with disabilities to apply




  • U. S. Citizenship
  • Must pass pre-employment examination
  • English Language Proficiency required
  • Designated and-or Random Drug Testing may be required


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This is a non-bargaining unit position.

TOUR OF DUTY:  8:00 a.m. - 4:30 p.m., Monday - Friday

The incumbent serves as the Supervisory Medical Support Assistant, Ambulatory Care Service.  The Supervisory Medical Support Assistant is responsible for administratively managing the off-site VA outpatient clinic.  Incumbent will work in conjunction with the ACOC, Ambulatory Care, AO, Ambulatory Care, Clinical Director, the Nurse Supervisor, and staff to ensure quality patient care coordination within the facility.  The Supervisory Medical Support Assistant has supervisory authority over three or more personnel to oversee and ensure work is performed in support of patient scheduling and registry as a foundational role within the Veteran Health Administration patient-centered transformational initiative.  The incumbent exercises supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised.  Provides a key role in assisting the Clinical Director in making administrative decisions to move forth the care and delivery set for based on the VA patient centered care initiative.  The Supervisory Medical Support Assistant position is designed to effectively coordinate and manage administrative activities of the facility with other services and the parent medical center.  The Supervisory Medical Support Assistant is responsible for completion of reports to include PCMM data, compass data, clinical reminders, encounters, missed opportunities, access, patient satisfaction, CUSS report, change in provider, electronic wait list management, recall reminder management, telephone management, etc., to ensure accuracy and compliance with organizational standards.  The incumbent prepares and assembles charts, data, and narrative and statistical materials provided for on-going organizational planning and presentation to management and/or leadership.  Incumbent serves on various committees/teams such as Systems Redesign with other staff or officials to develop, evaluate, or modify organizational structure to achieve the program goals.  The incumbent is the Contracting Officer Representative (COR) for the facility contract.  The incumbent conducts inventory as appropriate to ensure accurate completion of Equipment Inventory Listings (EIL) for clinics.  Partners with customer and patient representatives to discuss, investigate, and respond to employee grievances and dissatisfactions in order to resolve conflicts.  The incumbent has the responsibility of building and maintaining a mutually beneficial relationship with veterans, and contacts with many persons at the local, state, and Congressional level.  Some travel is required.


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a. Citizenship.  Citizen of the United States.

b. Experience and Education

(1) Experience.  Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

(2) Education. One year above high school; or

(3) Experience/Education Combination.  Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

c. Certification.  None required.

d. Physical Requirements.  See VA Directive and Handbook 5019.

g. English Language Proficiency.  MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

h. Creditable Experience.  To be creditable, the experience must have demonstrated the knowledge skills, abilities (KSAs) associated with current MSA responsibilities.  Experience satisfying this requirement may be paid/non-paid employment as a MSA.

(4) GS-8 Supervisory MSA

(a) Experience.  One year of experience equivalent to the next lower grade level (GS-7 in Federal Service).

(b) Assignment:  Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor.  Assignments at this level include, but are not limited to:  assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.  The employee has full administrative and professional responsibility for planning and directing the MSA’s activities.  Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. 


(c) Demonstrated Knowledge, Skills, and Abilities.  Candidates must demonstrate the KSAs below:

1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

2.  Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.

3.  Ability to provide briefings, orientations, staff development and training.

4.  Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.


GRADE DETERMINATIONS:  To be made by the Professional Standards Board.




References : VA Handbook 5005 at (also available in the local Human Resources Office) and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at


PHYSICAL REQUIREMENTS:  This position is conduction in an office setting with heating and air conditioning.  Position will require some light lifting of office files, folders, and office equipment.

APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. 


Foreign Education: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit


Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at


This job opportunity announcement may be used to fill additional vacancies.

This position is in the Excepted Service and does not confer competitive status. 


Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.


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YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide ( for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

1.    Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.

2.    Print this 1203FX form to provide your response to the occupational questionnaire:

3.    Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.

4.    Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

1.    Complete this cover page  using the following Vacancy ID:       855697.    You must use this fax cover sheet in order for your documents to be matched with your online application.

2.    Fax your documents to (478)757-3144.

The complete Application Package must be submitted by 11:59 PM (EST) on Thursday, March 21, 2013.


You must provide a complete Application Package which includes:

1.    CV or Resume.

2.    VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).

3.    Occupational Questionnaire

4.    If prior military service, include all copies of your DD Forms 214 or proof of service (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at  

5.    If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).


Cynthia Sykora
Phone: (254)297-5107
Fax: (478)757-3144
Agency Information:
VHA Central Texas HCS Temple
00000 Fax: (478)757-3144


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address. Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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