This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Program Analyst

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:LP-13-FGa-855498

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$51,617.00 to $67,097.00 / Per Year


Wednesday, March 13, 2013 to Tuesday, March 19, 2013




Full Time - Permanent


1 vacancy in the following location:
San Diego, CA United StatesView Map


United States Citizens


Vacancy ID: 855498 

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have borne the battle, and for his widow, and his orphan” – by serving and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who served our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your Country's service. If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

America's Veterans need you! To find out more, go to


  • You must be a U.S. citizen to apply for this job.
  • You will be subject to a background/suitability investigation.


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This position is located at the VA San Diego Healthcare System (VASDHS) in San Diego, CA, within the Mental Health Care Line (MHCL), Psychiatry Service. The primary purpose of this position is to provide support to the Mental Health Care Line by performing analytical and evaluative processes required by the Primary Care Management Module (PCMM). Your duties will include:

·         Collaborates with developing new models of care that emphasize prevention.

·         Serve as a point of contact within the MHCL, VA San Diego Healthcare System.

·         Serve as a resource to clinical staff in troubleshooting of medical software applications associated with MHCL.

·         Work with Team Leaders and Clinic Managers to formulate and conduct training and orientation for all providers and clerks involved with PCMM-MHCL.

·         Manages administrative functions associated with the PCMM-MHTC program for the MHCL.

·         Enter mental health information into PCMM-MHTC system.

·         Enroll patients into the Mental Health teams, and assign patients to the appropriate provider within the PCMM-MHTC system.

Work Schedule: Monday - Friday 8:00AM - 4:30PM



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This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job).  Selective Placements Factors are a prerequisite to appointment and represent minimum requirements for a position.  Applicants who do not meet it are ineligible for further consideration.  The selective placement factor for this position is: "Experience working in a mental health care setting and demonstrates your ability to work with patients, staff and the processes and administrative operations involved."


Possess one (1) year of specialized experience (equivalent to the GS-7 grade level in the Federal Service) where the specialized experience is gained in a mental health care setting environment. Duties include: providing support to a mental health care line by performing analytical and evaluative processes; serve as a point of contact and a resource to clinical staff in troubleshooting software applications; manage administrative functions associated with a mental health program; maintaining a database for a large service area; provide training, implementation, monitoring and evaluate all administrative procedures related to primary care management, and mental health care operations; obtain, organize, files and retrieves reports and numerical data for use in preparing status reports, briefings and presentations; analyze workflow to determine potential problem areas and make recommendations to correct the areas and improve coordination between various providers, teams and clinics; enter information into data system, enrolls patients and assign them to the appropriate providers within the system; serve as liaison with information system service; experience with the administration, supervision and evaluation of computer-related applications; coordinate internal and external services regarding computer services/applications for mental health care; coordinate aspects of planning, design, development, implementation, maintenance, and evaluation of the clinical information systems; assist in identifying optimal space requirements and equipment needs; experience with setting up clinic profiles in consultation with the appropriate clinical and administrative staff; cancel, reschedules, and blocks clinic appointments based on provider schedules in accordance with approved provider leave and current facility policy; experience with serving as an alternate secure messaging administrator for a mental health care setting, activating, inactivating, and reactivating staff member accounts, create and manage triage groups, manage user configuration and run system reports.


Possess 2 years of progressively higher education leading to a Master’s degree or Masters or equivalent graduate degree. This education must have been in a field related to the duties of the Program Analyst. (TRANSCRIPTS REQUIRED)


Possess the appropriate combination of specialized experience and education (as described above) to qualify for this Program Analyst position at the GS-9 grade level. (TRANSCRIPTS REQUIRED)

You will be rated on the following Knowledge, Skills, Abilities, and Other characteristics (KSAO’s) as part of the assessment questionnaire for this position:

·         Ability to develop and provide training for a diverse group of healthcare professionals in a mental health care setting.

·         Skill in applying analytical and evaluative methods and techniques in a mental health care setting.

·         Skill in managing patient enrollment and provider panels in a mental health care setting.

·         Ability to demonstrate knowledge of automated information systems and commercial applications in a mental health setting.

·         Ability to demonstrate knowledge of the application of health care laws governing privacy and security of patient information in a mental health care setting.


The work is sometimes sedentary but requires walking, standing and carrying of medium weight items, such as patient records. The work is performed in an adequately heated, lighted and climate controlled office. The employee works in a space designated for the Mental Health Clinics and works with team members as well as various other facility personnel. The employee must work with patients that are occasionally irate, inebriated or mentally disturbed.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at .

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC.  WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.  If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Please refer to this checklist to ensure proper accreditation and for foreign education requirements.

Veteran's Preference:

When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability.  If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference," (go to and required documentation with your application materials. For more information on Veterans' Preference, please visit



Applicants will be ranked based on four quality groups, as follows:

  • Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
  • Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
  • Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.

After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group.  Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group.  Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group.  The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview.  The remaining groups may be referred based on the number of applicants available.


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VA offers a comprehensive benefits package.  This link provides an overview of the benefits currently offered:

The Federal Government has special excepted appointing authorities for persons with qualifying disabilities, such as Schedule A. Specific information can be found at  IMPORTANT: If you would like to receive consideration as a Schedule A applicant, you must contact the HR Office at the facility where this position is located: 3350 La Jolla Village Drive
San Diego, CA 92161
San Diego



Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at  

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

You may be required to serve a probationary period. 


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To apply for this position, you must provide a complete application (See "Required Documents" section below).  The complete Application package must be submitted by 11:59 PM (EST) on Tuesday, March 19, 2013.

To begin the process, click the Apply Online button on the right side of this screen to create an account or log in to your existing USAJOBS account.  Be sure to upload the required documents before you submit your application.  Please ensure you click the Submit My Answers button at the end of the process.  Mailed/emailed applications will not be accepted.

Note: To change or update your application, simply reapply through My USAJOBS, before the closing date.  To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: .
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page using the following Vacancy ID: 855498.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.


The following documents are required:

  1. Resume
  2. Responses to the Occupational Questionnaire
  3. Other documents - use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), ICTAP/CTAP documentation (for well-qualified, displaced Federal employees), or documentation to support Veterans Preference claims.  You will not be contacted for additional information.


VHA Nationwide DEU
Phone: (501)257-4134
Agency Information:
VHA DEU Los Angeles
Thank You, AR


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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