This position includes a Selective Placement Factor (skill, knowledge, ability or other worker characteristic basic to - and essential for - satisfactory performance of the job). Selective Placements Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration. The selective placement factor for this position is: "Experience working in a mental health care setting and demonstrates your ability to work with patients, staff and the processes and administrative operations involved."
Possess one (1) year of specialized experience (equivalent to the GS-7 grade level in the Federal Service) where the specialized experience is gained in a mental health care setting environment. Duties include: providing support to a mental health care line by performing analytical and evaluative processes; serve as a point of contact and a resource to clinical staff in troubleshooting software applications; manage administrative functions associated with a mental health program; maintaining a database for a large service area; provide training, implementation, monitoring and evaluate all administrative procedures related to primary care management, and mental health care operations; obtain, organize, files and retrieves reports and numerical data for use in preparing status reports, briefings and presentations; analyze workflow to determine potential problem areas and make recommendations to correct the areas and improve coordination between various providers, teams and clinics; enter information into data system, enrolls patients and assign them to the appropriate providers within the system; serve as liaison with information system service; experience with the administration, supervision and evaluation of computer-related applications; coordinate internal and external services regarding computer services/applications for mental health care; coordinate aspects of planning, design, development, implementation, maintenance, and evaluation of the clinical information systems; assist in identifying optimal space requirements and equipment needs; experience with setting up clinic profiles in consultation with the appropriate clinical and administrative staff; cancel, reschedules, and blocks clinic appointments based on provider schedules in accordance with approved provider leave and current facility policy; experience with serving as an alternate secure messaging administrator for a mental health care setting, activating, inactivating, and reactivating staff member accounts, create and manage triage groups, manage user configuration and run system reports.
Possess 2 years of progressively higher education leading to a Masters degree or Masters or equivalent graduate degree. This education must have been in a field related to the duties of the Program Analyst. (TRANSCRIPTS REQUIRED)
Possess the appropriate combination of specialized experience and education (as described above) to qualify for this Program Analyst position at the GS-9 grade level. (TRANSCRIPTS REQUIRED)
You will be rated on the following Knowledge, Skills, Abilities, and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:
· Ability to develop and provide training for a diverse group of healthcare professionals in a mental health care setting.
· Skill in applying analytical and evaluative methods and techniques in a mental health care setting.
· Skill in managing patient enrollment and provider panels in a mental health care setting.
· Ability to demonstrate knowledge of automated information systems and commercial applications in a mental health setting.
· Ability to demonstrate knowledge of the application of health care laws governing privacy and security of patient information in a mental health care setting.
The work is sometimes sedentary but requires walking, standing and carrying of medium weight items, such as patient records. The work is performed in an adequately heated, lighted and climate controlled office. The employee works in a space designated for the Mental Health Clinics and works with team members as well as various other facility personnel. The employee must work with patients that are occasionally irate, inebriated or mentally disturbed.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/qualifications .
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume does not support your questionnaire answers, we will not allow credit for your response(s).
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Please refer to this checklist to ensure proper accreditation and for foreign education requirements.
When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability. If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.
Veterans with service-connected disability of less than 10%, non service-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed " SF15, "Application for 10-Point Veteran Preference," (go to http://www.opm.gov/forms/pdf_fill/SF15.pdf) and required documentation with your application materials. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.
HOW YOU WILL BE EVALUATED:
Applicants will be ranked based on four quality groups, as follows:
- Best qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position;
- Highly qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job;
- Well qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job; and
- Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors.
After the vacancy announcement closes, reviewed applications are evaluated against the questionnaire responses and placed in the appropriate quality group. Qualified veterans will be afforded preference by being placed at the top of the appropriate quality group. Qualifying veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. The best qualified group is the first to be referred to the hiring facility for further consideration and possible interview. The remaining groups may be referred based on the number of applicants available.