BASIC REQUIREMENTS: Must be a current, permanent employee of Central Texas Veterans Health Care System (CTVHCS) or a current, permanent Veterans Canteen Service employee at CTVHCS.
Experience: One year of experience equivalent to the next lower grade level (GS-6).
The Lead MSA
monitors and makes work assignments, provides input on performance, resolves
daily workplace issues and maintains efficient workflow. Assignments at this
level include, but not limited to:
assuring coverage of all areas of responsibility; conducting ongoing
reviews to ensure quality of work; ensuring accurate and timely scheduling of
appointments; providing guidance to staff members to include changes in
policies and procedures; distributing and balancing workload; creating and
maintaining employee work schedules; orienting and providing on-the-job
training for new and current employees; ensuring all training requirements are
met; organizing the work structure of his/her assigned areas; and acting as
liaison between MSA and staff in order to resolve day to day conflicts.
GRADE DETERMINATIONS: Grade and Step will be determined by a Professional Standards Board.
IN DESCRIBING YOUR EXPERIENCE,
PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR
References : VA Handbook 5005 at http://www.va.gov/ohrm/joblistings/VAQualStds.doc (also available in the local Human Resources Office) and OPM Group Coverage Qualification Standard for Professional and Scientific Positions at http://www.opm.gov/qualifications/standards/index-Standards.asp.
PHYSICAL REQUIREMENTS: The position is mostly done in an office setting with heating and airconditioning. The position will require some light lifting of files, binders, and equipment.
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
a. Ability to organize work, set priorities, and
delegate tasks/responsibilities in order to meet deadlines.
b. Skill in communicating with individuals in
order to obtain the desired effect, ensuring compliance with established
policies and regulations.
c. Ability to provide staff development and
d. Ability to manage staffing requirements,
manage priorities, and coordinate work in order to complete duties in an
accurate and timely manner. This
includes the ability to follow-up on pending issues and demonstrating an
understanding of the impact of incomplete work.
e. Ability to review and monitor data to ensure
all reports are complete and accurate.
PLEASE NOTE: Education must be accredited by an accrediting institution
recognized by the U.S. Department of Education in order for it to be credited
towards qualifications (particularly positions with a positive education
requirement.) Therefore, applicants must report only attendance and/or
degrees from schools accredited by accrediting institutions recognized by the
U.S. Department of Education. Applicants can verify accreditation at the
following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by
applicants will be verified by the appointing agency accordingly.
Foreign Education: If you
are using foreign education to meet qualification requirements, you must send a
Certificate of Foreign Equivalency with your transcript in order to receive
credit for that education.
applying for Federal Jobs, eligible Veterans should claim preference on their
application or résumé. Applicants claiming preference based on
service-connected disability, or based on being the spouse or mother of a
disabled or deceased Veteran, must complete an SF 15, Application for 10-Point
Veteran Preference. Veterans who are still in the service may be granted
tentative preference on the basis of information contained in their
applications, but they must produce a DD Form 214 or other proof prior to
appointment to document entitlement to preference. For more information
on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.
HOW YOU WILL BE EVALUATED:
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified.
Please follow all instructions carefully. Errors or omissions may affect
consideration for employment. You may also be evaluated based upon the
question responses you provide during a structured interview. In responding to
structured interview questions you should be sure to cite specific
examples of experience, explain exactly what you did, and the outcome.