Job Title: Customer Service Specialist (Call Center)Job Announcement Number: 13-135-PAM-DE
Agency: Office of Personnel Management
This position is closed and no longer accepting online applications through USAJOBS.
The contents of the announcement can still be viewed.
/ Per Year
Wednesday, March 06, 2013 to
Tuesday, March 19, 2013
SERIES & GRADE:
Full Time -
Many vacancies in the following location:
Boyers, PA United StatesView Map
WHO MAY APPLY:
United States Citizens
This position is also being announced under the Agency's Merit Promotion Plan to federal employees and non-competitive appointment eligibles. If you wish to be considered under Merit Promotion or Non-Competitive procedures, you MUST apply under the Merit Promotion announcement 13-135-PAM-MP.
Customer Service Specialists provide a broad range of assistance to meet the needs of customers, including retirees, their survivors/representatives, and others who have an interest in benefit programs administered by OPM's Retirement Services. These vacancies are located in Customer Services, Customer Inquiries and Retirement Information Office (Call Center) of the Retirement Services. However, this announcement could be used to fill additional similar vacancies in other organizations within Retirement Services in the future.
- U.S. Citizen
- Suitable for Federal employment, determined by a background investigation
- Males born after 12-31-59 must be registered for Selective Service
- Relevant experience (see Qualifications below)
QUALIFICATIONS REQUIRED:Back to top
For the GS-5 - At least one year of experience that is equivalent in difficulty and complexity to work performed at the GS-4 level in the Federal service defined as experience that is in or directly related to the line of work of this position (customer service or call center experience). Examples that meet this definition include work involved in explaining or answering questions about programs or products and assisting customers in completing forms or applications, reviewing forms and/or claims for completeness, accuracy, and compliance with regulations.
Successfully completed four years of post high school education.
A combination of experience and education that meets the minimum qualification requirements.
You must meet all qualification and eligibility requirements by the closing date of this announcement.
HOW YOU WILL BE EVALUATED:
We will review your application package to ensure you meet the job requirements. Your application package must support your answers to the occupational questionnaire. If your answers cannot be verified, your rating will be changed to an appropriate level.
All applicants will be rated on the following Skills or Competencies:
- Customer Service
- Office Automation
If you meet all of the basic and minimum qualification requirements, your application will be placed in one of three categories: Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.