This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Customer Service Representative

Agency:Office of Personnel Management

Job Announcement Number:13-134-PAM-DE

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$25,415.00 to $33,040.00 / Per Year

OPEN PERIOD:

Wednesday, March 06, 2013 to Tuesday, March 19, 2013

SERIES & GRADE:

GS-0962-03

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

5

DUTY LOCATIONS:

Many vacancies in the following location:
Boyers, PA United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

 

This position is also being announced under the Agency's Merit Promotion Plan to federal employees and non-competitive appointment eligibles. If you wish to be considered under Merit Promotion or Non-Competitive procedures, you MUST apply under the Merit Promotion announcement 13-134-PAM-MP.

 

The incumbent serves as a Customer Service Representative providing support through the performance of a variety of clerical, customer service and retirement related tasks. These vacancies are located in Retirement Services & Management, Support Services, Files Services, Operations Support, of the Retirement Services. However, this announcement could be used to fill additional similar vacancies in other organizations within Retirement Services.

 

CUSTOMER SERVICE REPRESENTATIVES IN RETIREMENT SERVICES AND MANAGEMENT, SUPPORT SERVICES, FILES SERVICES AND OPERATIONS SUPPORT ARE REQUIRED TO LIFT AND CARRY UP TO 50 lbs., STAND, STOOP, BEND, PUSH CARTS, WALK AND/OR SIT, AND CLIMB LADDERS (POSSIBLY AS HIGH AS 10 ft.) FOR 90% OF THE DAY.   The work is mainly performed in an area that contains 22,000 file cabinets in 110,000 square feet of space.

KEY REQUIREMENTS

  • U.S. Citizen
  • Suitable for Federal employment, determined by a background investigation
  • Males born after 12-31-59 must be registered for Selective Service
  • Relevant experience (see Qualifications below)

DUTIES:

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As a Customer Service Representative, you will:

  • Perform file, search, and expansion functions for various files, records, claims, forms, and miscellaneous material. 

  •  Ensure customers receive all information/records available to process benefits or inquiries by researching missing information.

  • Answer customer inquiries received by telephone and written correspondence.
  • Ensure customers receive interim payments while awaiting final processing of their retirement and/or survivor benefits.

  • Provide customers with forms and pamphlets available through the online documents system.
  • Verify financial records from agencies against registers of separation to ensure validity and completeness.
  • Use automated or other systems in the assigned work unit to assign casework, track cases, monitor workloads, enter and update workload information.
  • Sort incoming material and mail received in the office to make determinations on correct distribution.

 

 

 


QUALIFICATIONS REQUIRED:

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For the GS-3: You must have at least six months of general experience of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of this position;

 OR

You must have at least one year of education above the high school level.

 

You must meet all qualification and eligibility requirements by the closing date of this announcement.


 

 

HOW YOU WILL BE EVALUATED:

We will review your application package to ensure you meet the job requirements. Your application package must support your answers to the occupational questionnaire. If your answers cannot be verified, your rating will be changed to an appropriate level.

All applicants will be rated on the following Skills or Competencies:

  • Customer Service
  • Office Automation
  • Communication
  • Technical
  • Mail/File

 

If you meet all of the basic and minimum qualification requirements, your application will be placed in one of three categories: Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.


BENEFITS:

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OPM offers a comprehensive benefits package this link provides an overview of the benefits currently offered.

Relocation expenses will not be paid.

OTHER INFORMATION:

This job opportunity announcement may be used to fill additional vacancies.



HOW TO APPLY:

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To apply, click the "Apply Online" button at the right of the screen and follow the prompts to complete the assessment questionnaire and upload your resume and supporting documentation.

All applications must be submitted by 11:59 p.m. ET: Tuesday, March 19, 2013.

If you are unable to apply online, you may FAX your resume, questionnaire, and supporting documents to (478) 757-3144. You must print a copy of OPM Form 1203-FXto document your responses to the questionnaire (this form will also serve as your fax cover sheet) View Occupational Questionnaire. You must also attach any required supporting documents. Please reference Vacancy identification number 851627on the OPM Form 1203-FX.



REQUIRED DOCUMENTS:

The following documents are required for ALL APPLICANTS: 

  • A Resume showing relevant experience; (cover letter optional). Your resume must show the work schedule and hours worked per week as well as dates of employment.

 

Applicants claiming VETERANS PREFERENCE must also submit:

  • A copy of your DD214, member copy 4; OR

  • Current Active Duty members must submit a certification of expected discharge or release from active duty under honorable conditions dated within the last 120 days; OR

  • Veterans claiming 10 Point Preference, must also submit: SF-15 AND ALL documents indicated on the form as proof of type of preference.

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

You may submit your documents by uploading them to USAJobs. If you do not have the capability to upload your required documents, you may fax them to the number provided on this Fax Cover Sheet. Please reference VIN# 851627on the fax cover sheet provided. 

AGENCY CONTACT INFO:

HR Customer Service
Phone: (724)794-5612x3096
Email: WORK4US@OPM.GOV
Agency Information:
US OPM
P O BOX 9
1137 BRANCHTON ROAD
BOYERS, PA
16020

WHAT TO EXPECT NEXT:

The questionnaire will assess your qualifications for the job, and will be used to identify the best qualified applicants to be referred to the hiring manager for further consideration and possible interviews. Your ratings in this Assessment Questionnaire are subject to evaluation and verification based on the documents and references you submit. Later steps in the selection process are specifically designed to verify your ratings. Deliberate attempts to falsify information may be grounds for not selecting you or for dismissing you from the position/agency during the probationary period.

 

After making a tentative job offer, we will conduct a suitability/security background investigation.

 

We expect to make a final job offer within 40 days after the closing date of the announcement.


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Job Announcement Number:

13-134-PAM-DE

Control Number:

339177000