Job Title: Customer Service RepresentativeJob Announcement Number: 13-134-PAM-DE
Agency: Office of Personnel Management
This position is closed and no longer accepting online applications through USAJOBS.
The contents of the announcement can still be viewed.
/ Per Year
Wednesday, March 06, 2013 to
Tuesday, March 19, 2013
SERIES & GRADE:
Full Time -
Many vacancies in the following location:
Boyers, PA United StatesView Map
WHO MAY APPLY:
United States Citizens
This position is also being announced under the Agency's Merit Promotion Plan to federal employees and non-competitive appointment eligibles. If you wish to be considered under Merit Promotion or Non-Competitive procedures, you MUST apply under the Merit Promotion announcement 13-134-PAM-MP.
The incumbent serves as a Customer Service Representative providing support through the performance of a variety of clerical, customer service and retirement related tasks. These vacancies are located in Retirement Services & Management, Support Services, Files Services, Operations Support, of the Retirement Services. However, this announcement could be used to fill additional similar vacancies in other organizations within Retirement Services.
CUSTOMER SERVICE REPRESENTATIVES IN RETIREMENT SERVICES AND MANAGEMENT, SUPPORT SERVICES, FILES SERVICES AND OPERATIONS SUPPORT ARE REQUIRED TO LIFT AND CARRY UP TO 50 lbs., STAND, STOOP, BEND, PUSH CARTS, WALK AND/OR SIT, AND CLIMB LADDERS (POSSIBLY AS HIGH AS 10 ft.) FOR 90% OF THE DAY. The work is mainly performed in an area that contains 22,000 file cabinets in 110,000 square feet of space.
- U.S. Citizen
- Suitable for Federal employment, determined by a background investigation
- Males born after 12-31-59 must be registered for Selective Service
- Relevant experience (see Qualifications below)
DUTIES:Back to top
As a Customer Service Representative, you will:
Perform file, search, and expansion functions for various files, records, claims, forms, and miscellaneous material.
Ensure customers receive all information/records available to process benefits or inquiries by researching missing information.
- Answer customer inquiries received by telephone and written correspondence.
Ensure customers receive interim payments while awaiting final processing of their retirement and/or survivor benefits.
- Provide customers with forms and pamphlets available through the online documents system.
- Verify financial records from agencies against registers of separation to ensure validity and completeness.
- Use automated or other systems in the assigned work unit to assign casework, track cases, monitor workloads, enter and update workload information.
- Sort incoming material and mail received in the office to make determinations on correct distribution.
QUALIFICATIONS REQUIRED:Back to top
For the GS-3: You must have at least six months of general experience of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of this position;
You must have at least one year of education above the high school level.
You must meet all qualification and eligibility requirements by the closing date of this announcement.
HOW YOU WILL BE EVALUATED:
We will review your application package to ensure you meet the job requirements. Your application package must support your answers to the occupational questionnaire. If your answers cannot be verified, your rating will be changed to an appropriate level.
All applicants will be rated on the following Skills or Competencies:
- Customer Service
- Office Automation
If you meet all of the basic and minimum qualification requirements, your application will be placed in one of three categories: Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.