This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:FZ-13-853996-AR

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$24,933.00 to $40,706.00 / Per Year


Wednesday, March 06, 2013 to Friday, March 08, 2013




Full Time - Excepted Service Permanent


1 vacancy in the following location:
Youngstown, OH United StatesView Map


United States Citizens


Vacancy Identification Number (VIN): 853996 (Please include on all documents)

Our mission: To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.


The Louis Stokes Cleveland VA Medical Center is a 673-bed tertiary healthcare facility which provides care to over 100,000 veterans in northern Ohio.  We provide care through our main medical facility at the Wade Park campus, 13 community based outpatient clinics, and 3 vet centers. The medical center has been recognized for more programs of excellence than any other Veterans Affairs Medical Center.   These programs of excellence include: Open Heart Surgery, Care of the Seriously Mentally Ill, Geriatric Evaluation and Management, Substance Abuse Care, Spinal Cord Injury Care, Medical Care of the Homeless, Domiciliary Care of the Homeless, Functional Electrical Stimulation, Advance Platform Technology, Primary Care Education, and Patient-Centered Specialty Care Education.  We are a teaching hospital providing a full range of patient care services to Veterans with state-of-the art technology as well as medical education and research. Our main campus in Cleveland, OH has a full service ER for both general acute care and psychiatric care and a comprehensive reference clinical laboratory. With us, you will find a challenging, yet rewarding career experience.


  • You must be a US citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Designated and/or random drug testing may be required.
  • Occupational physical may be required.
  • English language proficiency.


Back to top

The Louis Stokes Cleveland Veterans Affairs Medical Center is recruiting for a Medical Support Assistant. The Medical Support Assistant will function in Community Outpatient Service at the Youngstown Community Outpatient Clinic (8:00 a.m. - 4:30 p.m., Monday - Friday). The Medical Support Assistant duties include:

  • Communicating/working effectively with a diverse population of patients, staff and external providers to acquire, clarify or give facts to exchange general and medical information directly related to the work.
  • Scheduling appointment dates to return to be followed by CBOC Staff, coordinates appointments for timeliness to avoid conflicts in patient treatment.
  • Working as a team member with staff in preventing and resolving delays and misunderstandings, intervenes on the patients' behalf to resolve problems and complaints regarding entitlement or services.
  • Ensuring that all work assignments are in compliance with patient care rules and regulations.
  • Scanning or photocopying all insurance cards for accurate data for billing purposes.
  • Receiving patients and visitors in person or telephonically; recording, relaying messages and redirecting calls.
  • Utilizing software to pre-register patients and to perform means and co-pay tests.
  • Referring all questions requiring medical attention for triage determination and recognizing symptoms and making immediate referral to appropriate medical staff.


Back to top

Basic Requirements:

Experience: Six months of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform Medical Support Assistant (MSA) work;



Education: One year above high school.



Experience/Education Combination: Equivalent combination of experience and education.   An example would be one year of clerical or office experience and six months of education above high school. (Transcripts are required if using education to qualify for the position.)


Grade Determinations:


GS-3 MSA (Entry Level) Experience or Education. None beyond the basic requirements.


GS-4 MSA (Developmental Level) Experience or Education. One year of experience equivalent to the GS-3 level in federal service;



One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;



Two years of education above high school. 


GS-5 MSA (Full Performance Level)

One year of experience equivalent to the GS-4 grade level in federal service;



Four years of education above high school.


Specialized Experience:

Knowledge of Current MSA (Medical Support Assistant) practices:   Experience in either paid or non-paid employment demonstrating the knowledge, skills and abilities associated with current MSA responsibilities. This experience could include work in hospital or doctor office admissions communicating face to face explaining benefits and providing instruction on next steps.


Part-Time Experience. Part-time experience as a MSA is creditable according to its relationship to the full-time work week. For example, a MSA employed 20 hours a week, or on a 1/2-time basis, would receive 1 full-time work week of credit for each 2 weeks of service.


When describing your experience please include your title, duties performed and dates of employment.  We will not make assumptions regarding your experience. 

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. 

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.


Your application will be reviewed to determine your qualifications. Please be sure your resume and supporting documentation clearly reflect your expertise related to the following competencies:

  • Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
  • Knowledge of basic medical terminology.
  • Ability to make appointments in a clinical setting.
  • Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
  • Ability to communicate effectively and professionally with employees at varying grade levels.
  • Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.


Back to top
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at


Performance Based Interviewing (PBI) is utilized by our agency as part of our selection process. Please consult the PBI website at for further information.

Special Employment Consideration: VA encourages persons with disabilities to apply.


Back to top

All applications must be submitted by: Friday, March 08, 2013

To begin click the Apply Online button and follow the prompts to register, answer a few questions, and submit all required documents. To return to your saved application, log in to your USAJOBS account at and click on Application Status. Click on the position title, and then select Apply Online to continue.  If you would like to fax additional documentation you must use the official fax coversheet found here to (478) 757-3144.

We strongly encourage you to apply online. If you cannot apply online, you may FAX your resume, questionnaire, and supporting documents to (478) 757-3144. You must print a copy of OPM Form 1203-FX, document your responses to the questionnaire View Occupational Questionnaire and fax all documentation, utilizing the 1203-FX form as your fax coversheet, to (478) 757-3144.  Also please include the Vacancy Identification Number 853996


  • Curriculum vitae or Resume showing relevant experience, license, and/or certification. When listing previous employment please include month and year.
  • Copy of your transcript (required if you are using education to meet the qualifications of the position).
  • If you are a veteran of the United States military please include a copy of your DD-214 and VA disability letter if applicable.


Amanda L. Rosas
Phone: (216)791-2300x2156
Agency Information:
VHA Cleveland VAMC
Department of Veteran Affairs 05W
10701 East Blvd
Cleveland, OH


After we receive your complete application package (including all required documents), your qualifications will be reviewed. You will be disqualified if your résumé does not reflect experience and education as outlined in the qualifications section. You will be notified when a qualification determination is made.

Areas of Consideration – Applicants will be considered based on the following 3 areas of consideration.

  • First Area of Consideration (facility employees) – Current, permanent Louis Stokes Cleveland Veterans Affairs Medical Center (VAMC) employees.
  • Second Area of Consideration (other VA employees) – Current, permanent Department of Veterans Affairs Employees (VA employees who are located somewhere other than Louis Stokes Cleveland VAMC).
  • Third Area of Consideration (external candidates) – All other US Citizens.

If you are selected, a professional standards board (PSB) will determine your salary and grade.  The PSB will make this determination by taking your education and length of experience into consideration.  

Back to top
Print Preview

Job Announcement Number:


Control Number: