This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Visitor Services Information Assistant

Department:Department Of Agriculture

Agency:Forest Service

Job Announcement Number:13-05160053-3403DP-AI

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$31,315.00 to $31,315.00 / Per Year


Friday, March 01, 2013 to Monday, March 11, 2013




Full Time - Permanent


1 vacancy - Groveland, CA View Map
1 vacancy - Pinecrest, CA View Map
1 vacancy - Sonora, CA View Map


US Citizens; no prior Federal experience is required.
Current Career Transitions Assistance Program (CTAP), and Inter-agency Career Transition Assistance Program (ICTAP) eligibles within the local commuting area of the position, and Veterans Employment Opportunity Act (VEOA) eligibles only.


A career with the Forest Service will challenge you to manage and care for more than 193 million acres of our nation's most magnificent lands, conduct research through a network of forest and range experiment stations and the Forest Products Laboratory, and provide assistance to State and private forestry agencies.

It's an awesome responsibility - but the rewards are as limitless as the views.

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.

The Stanislaus National Forest will be filling three Visitor Services Information Assistant positions. The positions will be filled at the Summit Ranger District, Groveland Ranger District, and at the Supervisor's Office. The position is responsible for providing customer service and information of both a general and/or technical nature in support of a variety of forest service activities and programs.

For additional information about the duties of this position, please contact Marie Malo at 209-965-3434 or for the Summit Ranger District, Vern Shumway at 209-962-7825, ext. 526 or for the Groveland Ranger District, or Jerry Snyder at 209-532-3671 or for the Supervisor's Office. 

This position is being concurrently announced under Merit Promotion Announcement Number 13-05160053-3403G-AI. Current or former Federal employees may apply to both announcements, but should be sure to apply to the Merit Promotion Announcement in order to avoid losing consideration since different referral criteria apply to each type of announcement.  Disabled veterans, candidates with 3 or more years of active duty military service, and candidates eligible for special hiring authorities may apply to the Merit Promotion Announcement if they meet the criteria outlined in the announcement and submit supporting documentation.


  • Must be a U.S. Citizen to apply.
  • Males born after 12/31/59 must be registered with the Selective Service.
  • Incumbent is required to wear Forest Service uniform.


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Assists in developing specific objectives for interpretive programs and displays, providing input to the annual plan of work. Inventories and prepares reports on the annual volumes of use, trends in public information needs, and public response to existing information output.

Makes regular visits to the various public schools and social groups. Makes presentations on subjects such as fire safety, environmental awareness, recreation activities, and litter prevention.

Maintains inventory of existing publications for public use. Prepares or assists in the preparation of informational exhibits which include photos, maps, etc.

Maintains the Forest video, film, and slide library and audio-visual equipment. Updates Forest Service website.

Meets visitors and independently replies, either verbally or in writing, to phone and mail inquiries requesting general information about Forest Service activities, programs, and policies. Responds to a variety of questions covering all services that the forest/district may offer.

Coordinates forest service presence with local and community special events, including parades, holiday activities, fairs, shows, and celebrations.

Responsible as the forest/district collection officer for the sale of forest maps, passes and product permits. Maintains accurate records of sales to account for monies collected; prepares bill for collections, and transfers funds in a timely and accurate manner to lockbox. May create schedules and assign tasks to other VIS assistants.


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You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.

GS-05: One year of specialized experience equivalent to the GS-04. Specialized experience includes but is not limited to: Making presentations to community groups such as public schools or social groups on community-related topics such as fire safety, environmental awareness, recreation activities, or litter prevention; prepared recurring reports on items tracked on a regular basis, such as trends in public information needs; performed routine, repetitive daily activities for visitor center operations; greeted visitors and replied to inquiries requesting general information about organizational activities, programs and policies. –OR

 Successful completion of 4 years of study above high school. –OR

A combination of education and experience listed above.

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited toward qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.

*** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

To receive consideration for this position, you must meet all qualification requirements as of the closing date of the announcement.


May be subject to satisfactory completion of one year probationary or trial period. 


You will be evaluated based on the category rating procedure as defined in the USDA Demonstration Project Plan. Applicants who meet the basic minimum qualification requirements established for the position will be placed in the Eligible category. Eligible applicants will be further evaluated against criteria for placement in the Quality category. This evaluation is based on the level of your experience, education, and/or training as determined by your responses to the Occupational Questionnaire. Applicants with veterans’ preference are listed ahead of applicants who do not have veterans’ preference within each category.

Clicking on the link below will present a preview of the application form; i.e. the online questionnaire. The application form link will only provide a preview and does not initiate the application process. To initiate the online process, click the "Apply Online" button to the right.

To view the application form, visit:


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The Federal Government offers a comprehensive benefits package.  Explore the major benefits offered to most Federal employees at: .


  • Relocation expenses are not authorized.
  • This is a bargaining unit designated position.
  • BACKGROUND INVESTIGATION AND FINGERPRINT CHECK:  Selection and retention in this position is contingent on a successfully adjudicated FBI National Criminal History Check (fingerprint check) and a background investigation.
  • Career Transition Assistance Plan(CTAP) or Inter-agency Career Transition Assistance Plan (ICTAP): If you are claiming CTAP/ICTAP eligibility, provide proof of eligibility. CTAP/ICTAP eligibles must meet the agency's definition for a quality candidate to be considered. Information about CTAP/ICTAP eligibility is on OPM's Career Transition Resources website at


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Please read the entire announcement and all the instructions before you begin.

You must complete the application process and submit all required documents electronically by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. Assistance is available during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). Applying online is highly encouraged. If applying online poses a hardship, please contact our office well before the closing date for an alternate method. All hardship application packages with supporting documents must be received no later than noon on the closing date of the announcement in order to be entered into the system prior to its closing. This agency provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

Step1 – Create a USAJOBS account (if you do not already have one) at It is recommended that as part of your profile you set up automatic email notification to be informed when the status of your application changes. If you choose not to set up this automatic notification, then you will have to log into your USAJOBS account to check on the status of your application.

Step 2 - Create a Resume with USAJOBS or upload a Resume into your USAJOBS account. You may want to customize your resume to ensure it documents duties and accomplishments you have gained that are directly related to this position in order to verify that qualifications are met. In addition, your resume must support your responses to the online questionnaire (you may preview the online questionnaire by clicking on the link at the end of the How You Will Be Evaluated section of the job announcement).

Step 3 - Click "Apply Online" and follow the prompts to complete the Occupational Questionnaire and attach any additional documents that may be required.

You can update your application or documents anytime while the announcement is open. Simply log into your USAJOBS account and click on "Application Status." Click on the position title, and then select "Update Application” to continue.


The following documents must be submitted to constitute a complete application package. It is your responsibility to ensure that all required documents are received within the required time-frames. Our office cannot be responsible for incompatible software, illegible fax transmissions, delays in the mail service etc. Failure to submit required, legible documents will result in elimination from consideration.

1. Resume that includes the following information: 1) job information for which you are applying; 2) personal information; 3) education; 4) work experience; and, 5) other qualifications.

2. College Transcripts if education is required for meeting basic qualifications and/or you are substituting education for specialized experience. An unofficial copy is sufficient with the application, however, if selected, an official college transcript will be required.

3. DD-214 (Member 4 Copy) and/or SF-15 Application for 10-point Veteran Preference if claiming Veterans’ Preference or eligibility for appointment under the VRA, VEOA, or 30% Disabled Veterans hiring authority.

4. SF-50 Notification of Personnel Action if you are a current or former Federal employee that will verify your federal status, position title, series and grade. FSA County employees must provide the most recent Notification of Personnel Action (Form SF-50-B or FSA-50) that verifies permanent status. Also provide the SF-50 that reflects the highest grade level held on a permanent basis or the full performance level of your current position, whichever is higher.

5. Annual Performance Appraisal if you are a current Federal employee. Submit the most recently completed annual performance appraisal (dated within 18 months) which identifies the employee's official rating of record, signed by the supervisor, or a statement advising why the performance appraisal is unavailable. Do not submit a performance plan.

6. Certification of Disability if you are eligible for appointment based on a disability under the Schedule A hiring authority. This certification can be documented by a counselor from a State Vocational Rehabilitation Agency or the Vocational Rehabilitation and Employment Service of the Department of Veterans Affairs; by a statement or letter on a physician/medical professionals’ letterhead stationary; or by statements, records, or letters from a Federal Government agency that issues or provides disability benefits. The certification must verify the applicant has a severe disability, is eligible under a Schedule A appointment authority, and he or she is able to perform the essential duties of the position. The certification must also describe any needed reasonable accommodation. You can review additional information at:

7. If you are eligible for appointment based on service in the Peace Corps, Vista, Action Cooperative, or another special authority, submit proof of eligibility.

8. CTAP/ICTAP documentation if separated from Federal service or pending separation based on a reduction in force (RIF) or other management workforce reduction action. Proof of eligibility must include a separation notice or Certificate of Expected Separation, SF-50 that documents the RIF separation action or most recent SF-50 (that is not an award), and latest performance appraisal (dated within the last 18 months) or a statement advising why one is unavailable.

NOTE: If a document is resubmitted, it replaces the previous submission, which means the previous document is no longer available to the Human Resources Office. If you are adding to, rather than replacing a previous submission, you must upload both the old document and the new document. 


HRM Contact Center
Phone: 877-372-7248, option 2
Fax: 866-377-6318
TDD: 800-877-8339
Agency Information:
USDA Forest Service
Do not mail in applications, see instructions under the How to Apply tab.
Albuquerque, NM,
United States
Fax: 866-377-6318


If you set up your USAJOBS account to send automatic email notifications, you will receive an acknowledgment email that the submission of your online Occupational Questionnaire and resume was successful, if you were referred to the selecting official for consideration, and if you were selected or not selected.  If you choose not to set up automatic email notifications, you must check your USAJOBS account for the latest status of your application.  Your application may be reviewed to verify that you meet the qualifications and eligibility requirements for the position prior to issuing lists to a selecting official.  If further evaluation or interviews are required, you will be contacted.   Normally, a final job offer to the selected candidate is made within 30-60 days after the issuance of the certificate

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