This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Customer Services Relations Assistant

Department:Department of the Army

Agency:Army Installation Management Command

Job Announcement Number:SWNAFDM13850696

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$10.00 to $12.00 / Per Hour

OPEN PERIOD:

Friday, March 01, 2013 to Thursday, March 07, 2013

SERIES & GRADE:

NF-1101-01

POSITION INFORMATION:

Intermittent - Intermittent

PROMOTION POTENTIAL:

01

DUTY LOCATIONS:

1 vacancy in the following location:
Fort Knox, KY United StatesView Map

WHO MAY APPLY:

US Citizens and Eligible Non-Citizens

JOB SUMMARY:

The Landing Zone is truly the club that has something for everyone. Open for lunch, The Landing Zone is a great place to come and eat during the week, then come back later in the evening and join the best party the area has to offer including Bingo and Karaoke.

Encumbent uses tact and diplomacy to check for authorized personnel entering the club and customer compliance with rules and standards of the club.  Patroles the premises and performs routine security checks.

KEY REQUIREMENTS

  • Direct Deposit is required
  • Social Security card is required
  • A valid driver's license is required

DUTIES:

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  • Excellent Customer Service skills
  • Protects the safety of other employees, guests, and government property
  • Checks membership cards to ensure only authorized personnel are admitted
  • Employs tact and diplomacy to deny entrance to unauthorized personnel
  • Ensures patrons comply with rules and standards
  • Ensures compliance with fire, safety, and security standards
  • Patroles premises
  • Performs routine security checks
  • Reports incidents of vandalism, trespassing, fire, break-ins, etc.
  • Mandatory nights, weekends, and holidays - 2nd shift

 


QUALIFICATIONS REQUIRED:

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  • Experience as described in the Duties section
  • Must possess excellent customer service skills
  • Must be able to communicate in English
  • Must be able to operate and use various safety and other electronic and automated equipment
  • A valid driver's license is required
  • Must be available for night, weekend, and holiday schedules as well as 2nd shift work


There is no educational requirement for this position.

A valid Driver's license must be presented at the time of employment. 

 

Conditions of employment:

 

1. You must meet all qualification requirements by the closing date of this announcement.

2. E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" system. Federal Law requires DHS to use the E-Verify system to verify the employment eligibility of all new hires, and obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system as a condition of continued employment. The U.S. Department of Army is an E-Verify Participant.

3. All required background check of AR 215-3 must be successfully completed and maintained. Satisfactory completion of a National Agency Check and Inquiries (NACI) that will be initiated prior to appointment to a NAF position.

4. Social Security Card, Birth Certificate or current passport, and Green Card (if applicable) must be presented at time of appointment.

HOW YOU WILL BE EVALUATED:

Your qualifications will be evaluated on the following competencies:  

  • Minimum Qualifications
  • Customer Service
  • Safety and Security
  • Availability for nights, weekends, holidays, and second shift
  • Integrity Certification 

Credit will be given for appropriate unpaid experience or volunteer work.


BENEFITS:

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Nonappropriated Funds (NAF) Regular positions include the following NAF Benefits:  Annual and Sick leave, Retirement Plan and 401(k) Plan, Health and Life Insurance, Long Term Care Plan Insurance and Flexible Spending Account.  For additional benefits information please refer to http://www.armymwr.org/hr/nafbenefits/default.aspx.

 

Conversion of employment category (from Flex to RPT/RFT) may be accomplished without further competition in accordance with AR 215-3.



OTHER INFORMATION:

To successfully claim veteran's priority consideration, your resume/supplemental data must clearly show your entitlement. Please review the information listed under the Other Requirements link on this announcement or review our on-line Job Application Kit.

 

The Department of the Army provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the servicing civilian personnel unit. Requests for reasonable accommodation are made on a case-by-case basis. 

 

The Department of Army Nonappropriated Fund Instrumentalities are an equal opportunity employer.



HOW TO APPLY:

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To apply for this position, you must provide a complete Application Package which includes:

 

1. Your Résumé

2. A complete Occupational Questionnaire

3. Additional Required Documents (see Required Documents section below)

The complete Application Package must be submitted by 11:59 PM (EST) on the closing date reflected on the announcement.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

 

Note: To return to a previously Saved or Incomplete application you may use the following link: https://applicationmanager.gov/. After applying, return to Application Manager or your member account in USAJOBS to see the status of your application, including any messages that may have been sent to you.

 

If you cannot apply online:

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire,

2. Print this 1203FX form to provide your response to the occupational questionnaire

http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf, and 3. Fax the completed 1203FX form along with any supporting documents to (478)757-3144. Your 1203FX will serve as a cover page for your fax transmission.

 

To fax supporting documents you are unable to upload:

1. Complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following 850696

2. Fax your documents to (478)757-3144.

 

 

PLEASE NOTE: The numbering on the OPM Form 1203-FX will not match the Occupational Questionnaire.   Section 25 of the Occupational Questionnaire restarts with number one, so when entering your responses please continue regardless on number sequence.   This issue has been identified and will be resolved as soon as possible.  Applicants are responsible for ensuring their responses are transferred accurately.

 

***THE 1203-FX FORM DOES NOT SUPPORT NARRATIVE RESPONSES.  IF THE OCCUPATIONAL QUESTIONNAIRE IDENTIFIES THAT A NARRATIVE RESPONSE IS APPROPRIATE (RESPONDING TO A QUESTION WITH THE EXPERT 'E' LEVEL RESPONSE) YOU MUST PROVIDE A RESPONSE IN THE REQUESTED FORMAT ON A SEPARATE DOCUMENT AND INCLUDE IT AS PART OF YOUR APPLICATION PROCESS.  NEGLECTING TO PROVIDE THE ADDITIONAL INFORMATION MAY LEAD TO AN INELIGIBLE RATING.  PLEASE SEEK ADDITIONAL ASSISTANCE THROUGH THE NAF HUMAN RESOURCES OFFICE IDENTIFIED AS THE CONTACT.***

 

It is the applicant's responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is received, accurate and submitted by the closing date.   You may verify your documents have been process by clicking here .   Uploaded documents may take up to one hour to clear the virus scan.   Faxed documents take 2-3 business days to process.

 



REQUIRED DOCUMENTS:

The following documents are required:

All applicants are required to submit the following supporting document type(s):
   ·Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·DD-214
   ·Other (Military PCS Orders must be uploaded for Spouse Employment Preference- DA 3433 and 3433-1 May be uploaded with resume)

Résumé and Optional Application for Nonappropriated Employment (DA 3433/DA3433-1).

  • Assessment Questionnaire must be completed.
  • Veterans' and Involuntary Separated Military Preference documentation (DD-214 member 4 copy or equivalent) required.
  • PCS Orders or equivalent for Military Spouses requesting Spouse Employment Preference (SEP) required. 
  • Certificates, licenses and additional documentation as outlined in the qualifications of this announcement must be submitted.
  • Use this checklist to make sure you've submitted everything!

    AGENCY CONTACT INFO:

    Fort Knox NAF CPAC
    Phone: (502)624-4273
    Email: USARMY.KNOX.IMCOM-ATLANTIC.MBX.DFMWR-NAFH@MAIL.MIL
    Agency Information:
    Landing Zone
    PECH-SWR-F/NAF
    506 Old Ironsides Ave
    Bldg 488
    Fort Knox, KY
    40121
    United States

    WHAT TO EXPECT NEXT:

    After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure that your résumé supports the answers given in the questionnaire. If your résumé does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined.  If a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for the position.  Please follow all instructions carefully; errors and omissions may affect your eligibility. 


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    Job Announcement Number:

    SWNAFDM13850696

    Control Number:

    338779900