Job Title: Telephone InterviewerJob Announcement Number: NASS-S13N-0071
Department: Department Of Agriculture
Agency: National Agricultural Statistics Service
This position is closed and no longer accepting online applications through USAJOBS.
The contents of the announcement can still be viewed.
/ Per Hour
Wednesday, February 27, 2013 to
Tuesday, March 05, 2013
SERIES & GRADE:
Term NTE 13 months
Many vacancies in the following location:
Olivette, MO United StatesView Map
WHO MAY APPLY:
United States Citizens
This position will be for 13 months and may be extended in increments of 1 year up to a total of 4 years without competition.
The National Agricultural Statistics Service (NASS) is the data collection and dissemination arm of the U.S. Department of Agriculture. NASS gathers and publishes a vast array of information on every facet of U.S. agriculture, including production, economics, demographics, and the environment.
The incumbent serves as a Telephone Interviewer of the Call Center Group of the National Operations Center (NOC) which has a modern, state-of-the-art, refurbished Call Center with all new equipment and work stations. The NOC is a large, centralized operations center that consolidates data collection, sampling frame maintenance and interviewer training for the Agency.
Tour of Duty - All interviewer positions are on intermittent work schedules with work scheduled primarily in the evening (3pm to 10pm). Applicants are not required to work the entire shift but should be available to work at least 4 hours during the shift. All applicants must be available to work a combination of three evening or Saturday shifts a week. Hours are solely based on the needs of the organization. All hours worked are recorded as regular time. Hours worked beyond 8 hours in a day will be paid as overtime. Holiday work is paid in the same manner. There are no holidays off with pay and no premium pay for Sunday or night work. Intermittent employees do not accrue annual or sick leave nor are they eligible for health benefits, life insurance or retirement.
Relocation expenses will not be authorized.
Serviced by the St. Louis public transportation Metro Bus #94
- You must be a U.S. Citizen or National to apply for this position
- Suitable for Federal employment, determined by a background investigation
- Subject to satisfactory completion of required training
DUTIES:Back to top
- Performs telephone interviews for a wide variety surveys and censuses by applying proper interviewing techniques.
- Telephones respondents and explains the purpose of survey or census to gain cooperation.
- Performs complex computer terminal operation techniques.
- Obtains and records data on a survey instrument.
- Reviews information for completeness, edits and assists in the clerical processing of the collected information.
Upon selection the incumbent will receive extensive training on the assigned surveys, interviewing techniques, and complex computer terminal operation techniques. Retention in position is subject to satisfactory completion of required training.
QUALIFICATIONS REQUIRED:Back to top
GS-03: To qualify for this position at the GS-3 grade level, you must possess six (6) months of general experience performing progressively responsible clerical, office, customer service or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled OR you must possess one (1) year of education above high school.
Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet experience requirements.
TRANSCRIPTS USED TO DOCUMENT EDUCATION MUST BE SUBMITTED WITH APPLICATION TO BE CREDITABLE.
All qualification requirements must be met by the closing date of this vacancy announcement.
Applicants must be available to report for duty at the time a selection is made. Selections are typically made within 30 days of the closing date of the announcement.
HOW YOU WILL BE EVALUATED:
Your application will be evaluated and rated under Category Rating Procedures. Qualified candidates will be placed for selection consideration into three categories: Best Qualified, Well Qualified or Qualified. Within these categories, applicants eligible for veterans' preference will receive selection priority over non-veterans. Your resume will be reviewed and compared against your responses to the online questionnaire. We strongly encourage you to answer every question that accompanies this vacancy, as your responses will better highlight your specific qualifications.
Your qualifications will be evaluated on the following skills or competencies:
- Skill in operating a computer and telephone
- Ability to communicate effectively
- Knowledge of clerical processes
Please note that your resume must thoroughly support your responses to the assessment questionnaire. High self-assessment in the applicant questions that is not supported by information in your resume may eliminate you from best-qualified status and subsequent referral to the selecting official.
Displaced/Surplus Employees: Individuals eligible under the USDA Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. CTAP and ICTAP eligibles within the local commuting area will be considered well qualified if the applicant meets the basic eligibility requirements and all selective factors, and is rated in the Well Qualified Category as described in the How You Will Be Evaluated section. Employees seeking CTAP/ICTAP eligibility must submit a copy of the agency notice, a copy of their most recent performance rating and a copy of their most recent SF-50 noting position, grade level and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible. CLICK HERE for additional information on CTAP and ICTAP.
HOW TO APPLY:Back to top
Your application package must be complete by 11:59 p.m. (EST) on Tuesday, March 05, 2013. You must apply online or by fax (see below for details). Applications sent by mail (including e-mail) or hand-delivered will not be accepted.
Choose either Option A or Option B to apply for this position:
Option A: Online Application
Click the Apply Online button to create an account or log in to your existing USAJOBS account. From USAJOBS, you will be routed to Application Manager. Follow the prompts to complete the occupational questionnaire and upload (or reuse) supporting documents. You must click the Submit My Answers button at the end of the process.
If you need technical assistance with the online application process, please send an e-mail to ApplicationManagerHelpDesk@opm.gov.
Note: To return to a previously saved or incomplete application, use the following link: https://applicationmanager.gov/. Track your progress to a Complete Application Package using the My Application Packages checklist and status displays in Application Manager.
To fax supporting documents that you are unable to upload:
1. Click here to print a fax cover page
2. Complete all blocks on the cover page using Vacancy ID 849721. Documents will not be processed if information is missing.
3. Fax the completed cover page and your documents to 1-478-757-3144.
Option B: Fax
If you cannot apply online, follow these steps to fax your complete application package.
1. Click the following link to print the occupational questionnaire View Occupational Questionnaire
2. Print the 1203FX form, which you will use to provide your responses to the occupational questionnaire, and
3. Fax the completed 1203FX (all 6 pages), your resume, and supporting documents (including those specified in the Required Documents section below) to 1-478-757-3144. The 1203FX will serve as the cover page for your fax transmission and must be placed on top of all other documents.
The following documents are required:
Assessment questionnaire (completed online or submitted by fax using the 1203FX)
In addition, you may also need to submit supplemental documentation (as outlined below). Failure to submit supplemental information by the closing date of this announcement will result in the loss of the particular consideration you are requesting.
Veterans' Preference: To determine your eligibility for Veterans' Preference, CLICK HERE. To claim 5-point veterans' preference, submit a copy of your DD-214 or other proof of eligibility. To claim 10-point veterans' preference, submit an SF-15, Application for 10-Point Veterans' Preference, plus the documentation required by that form.
Transcripts: If you indicate that you possess any form of post-secondary education, you must submit transcripts detailing your coursework and/or degree(s). At the time your education was obtained, the entire institution, applicable school within the institution, or the applicable curriculum must have been appropriately accredited by an accrediting organization recognized by the Secretary, U.S. Department of Education. You may lose consideration for this position if you fail to provide this information. CLICK HERE for more information on this topic.
Foreign Education: To receive credit for education outside the U.S., you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs. There is normally a fee associated with this service. For a list of private organizations that are accredited to evaluate education, visit National Association of Credential Evaluation Services.
WHAT TO EXPECT NEXT:
Once your complete application package (including all required documents) is received, we will conduct an evaluation of your qualifications and determine your ranking. The best qualified candidates will be referred for further consideration and possible interview. You will be notified of the outcome.