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This Position Is No Longer Available

Job Title:  Executive Director, Field Operations
Department:  Department Of Veterans Affairs
Agency:  Immediate Office of the Assistant Secretary for Information and Technology
Job Announcement Number:  VA-SES-13-849206-JJ

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$119,554.00 to $179,700.00 / Per Year
Wednesday, March 20, 2013 to Friday, April 19, 2013
Full Time - Senior Executive Service (SES)
1 vacancy in the following location(s):
New York, NY United StatesView Map
Cleveland, OH United StatesView Map
Philadelphia, PA United StatesView Map
Saint Louis, MO United StatesView Map
Atlanta, GA United StatesView Map
More Locations  (12)
All groups of qualified individuals


This announcement is for 1 vacancy in 1 of the following locations: Chicago, IL; New York Metro Area; San Francisco, CA; Los Angeles, CA; Bay Pines, FL; San Antonio, TX; Dallas/Ft. Worth, TX; Atlanta, GA; Denver, CO; Philadelphia, PA; St. Louis, MO; Cleveland, OH; Salt Lake City, UT; Seattle, WA and Topeka/Kansas City, KS.


The Department of Veterans Affairs is interested in attracting the best talent for our diverse cadre of SES members from all sources: within VA, the Federal government, and from the private sector. We have streamlined our recruitment process and now only require you to submit a 5 page resume to apply for this position.


The Executive Director for Field Operations is located in the Office of Service Delivery and Engineering, Office of Information and Technology.  Field Operations consists of three major divisions - Regional Operations, Technology Management, and Business Intelligence.  This position supervises 9 direct reports, who manage over 4,500 employees.  The Executive Director provides executive leadership and integrated corporate management of resources (finance, human, and acquisition).  The Executive Director oversees the day-to-day IT operations, services, maintenance and security across the enterprise.  This position leads the development and implementation strategy required to manage IT field operations VA-wide.


VA structures its SES positions into pay bands. This is a pay band 3 position and the salary range is $119,554 - $165,300. Exceptions to the salary cap may be considered in certain circumstances.


A recruitment/relocation incentive and/or Guaranteed Home Buyout may be authorized.



  • US Citizenship is required
  • Successful completion of background investigation & possible drug screening
  • This is a positon of Special Trust, Top Secret equivalent
  • Pubic Financial Disclosure Report is required
  • Males born after December 31, 1959 must be registered for Selective Service
  • One year probationary period for initial SES appointment


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The Executive Director, Field Operations is responsible to the Service Delivery and Engineering Deputy Chief Information Officer in the Office of Information and Technology (OIT).  The responsibilities include, but not limited to:


·        The Executive Director leads the development and implementation of the national IT policy and strategy to manage IT field operations VA-wide, including integrating new operational policies and providing supervisory oversight of VA IT field operations and directing field operations.

·        Directs the operations and maintenance of VA IT functions.

·        Direct responsibility for infrastructure (e.g., networks, telecommunications, video converged services), core systems (e.g., messaging, security systems, active directory, remote access), information systems, technology management, and business intelligence.

·        Integrates the Administrations and VA Staff Offices assets and services into the “One VA” OIT model, leverages economies of scale to obtain operational efficiencies, and manages and implements level of standardization across field operations; enforces strict adherence to VA’s standards and architectures; change control, including version and release management; governance and strategic planning; and SLA compliance.

·        Ensures VA IT programs and services are congruous with the VA Mission and President’s Management Agenda as well as other statutory and regulatory requirements.

·        The Executive Director for Field Operations heads a management team organized for the purpose of designing, developing, implementing, modifying and maintaining the information and communication systems and technologies associated with all sources of data related information needs of VA.


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The Senior Executive Service (SES) is comprised of the men and women charged with leading the continuing transformation of government. These leaders possess well-honed executive skills, share a broad perspective of government, and a public service commitment.


Both competitive and non-competitive applicants MUST SHOW in your 5 PAGE RESUME that you possess the five Mandatory Executive Core Qualifications (ECQs) and the Technical Qualification(s) outlined below.


The target competencies deemed most pertinent to this position have been specified under each ECQ description below. It is highly recommended that your resume address your accomplishments in these specific competency areas. Remember, your resume must not exceed 5 pages including an optional cover letter. Any information in excess of 5 pages will not be considered or evaluated.


The definitions of the SES ECQs and their underlying competencies can be found at:


A.  Executive Core Qualifications



• Target Competency 1:  Flexibility

• Target Competency 2:  Strategic Thinking 

• Target Competency 3:  Vision 



• Target Competency 1:  Conflict Management



• Target Competency 1:  Accountability

• Target Competency 2:  Decisiveness

• Target Competency 3:  Technical Credibility



• Target Competency 2:  Financial Management

• Target Competency 2:  Human Capital Management



• Target Competency 1:  Partnering


B.  Technical Qualifications


1. Demonstrated experience in managing a nationwide IT network to include providing support for health care delivery organizations and/or benefits delivery organizations.


2.  Experience in methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality and integrity.




Step 1: Minimum ECQ-based qualifications

Step 2: Technical qualification screening

Step 3: VA Executive Resources Board (ERB) rating and ranking

Step 4: Structured interviews to determine Best Qualified (BQ) applicants

Step 5: Tentative selection by Nominating Organization (May include additional screening)

Step 6: Approval by the Selecting Official (May include additional screening)

Step 7: OPM Qualifications Review Board (QRB) Certification

Non-Competitive Consideration: You are considered a non-competitive applicant if you are a current career SES appointee, reinstatement eligible SES, or a QRB certified graduate of an SES candidate development program. Non-Competitive applicants must submit a complete application as noted under "Required Documents".  The Agency has the option of considering you noncompetitively or including you in the competitive process (Steps 2-6 above).


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The Federal Government offers a number of exceptional benefits to its employees. The following Web address is provided for your reference to explore the major benefits offered to most federal employees.


Veteran Preference does not apply to the Senior Executive Service:

EEO Policy Statement:

Reasonable Accommodation Policy Statement:

Legal and Regulatory Guidance:

Selectee maybe subject to geographic or organizational reassignment/travel


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We strongly encourage you to apply online. Your complete application must be received by 11:59pm EST on the closing date in order for you to be considered. Please read all instructions before you begin.


To begin click the Apply Online button and follow the prompts to register and submit all required documents. To return to your saved application, login in to your USAJOBS account at  and click on "Application Status." Click on the position title, and then select "Apply Online" to continue. 


If you cannot apply online:


1. Click the following link to view and print the questionnaire View Occupational Questionnaire.


2. Print your resume and required documents.


3. FAX to (478)757-3144. Feed all documents into your fax machine top first so that we receive them right-side up. You must obtain and print a copy of the OPM Form 1203-FX, to provide your answers. Refer to the link below for instructions for completing the OPM Form 1203-FX. The form URL is at:




A complete application for this position includes the following items:


1.  Resume which demonstrates your experience, accomplishment, training, education and awards reflecting your ability to meet each of the MANDATORY technical and executive core qualification requirement(s) for this position.  Elaborate on your experience and accomplishments, highlighting your level of responsibilities, scope and complexity of programs managed, work objectives met (results of your efforts), policy initiatives and level of contact.  Ensure your resume does not exceed five (5) pages. Information beyond the five page resume will not be evaluated.  DO NOT submit the application form OF-612, Optional Application for Federal Employment in lieu of a resume.  DO NOT submit separate narrative responses to address the technical and executive core qualifications.


2. Your resume and responses to interview questions are subject to evaluation and verification and you may be asked to supply references at a later date.    


3.  Complete responses to the Occupational Questionnaire.


4.  Non-competitive applicants:  Proof of noncompetitive eligibility is required.  Proof consists of an SF-50 showing career status in the SES and/or proof of certification of your executive core qualifications from the OPM administered QRB. Traditional method applications will NOT be accepted.


Jeannette Jones
Phone: (202)461-7907
Agency Information:
VA Corporate Senior Executive Management Office
810 Vermont Avenue NW
Washington, DC


You will be notified of the status of your application throughout the process.  

Additional Duty Location Info

1 vacancy in the following locations:
New York, NY United StatesView Map
Cleveland, OH United StatesView Map
Philadelphia, PA United StatesView Map
Saint Louis, MO United StatesView Map
Atlanta, GA United StatesView Map
Los Angeles, CA United StatesView Map
Chicago, IL United StatesView Map
Dallas and Fort Worth Metro Area, TX United States
San Antonio, TX United StatesView Map
Salt Lake City, UT United StatesView Map
Seattle, WA United StatesView Map
Topeka, KS United StatesView Map
Kansas City, KS United StatesView Map
Bay Pines, FL United StatesView Map
San Francisco, CA United StatesView Map
Denver, CO United StatesView Map
Location Negotiable After Selection, United States

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EEO Policy Statement | Reasonable Accommodation Policy Statement | Veterans Information | Legal and Regulatory Guidance