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This Position Is No Longer Available

Job Title:  Information Technology Specialist
Department:  Department Of State
Agency:  Department of State - Agency Wide
Job Announcement Number:  ECA-2013-0045

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$89,033.00 to $115,742.00 / Per Year
Tuesday, February 26, 2013 to Wednesday, March 06, 2013
Full-Time - Permanent
2 vacancies in the following location:
Washington DC Metro Area, DC, US

Open to all U.S. citizens "You are encouraged to read the entire announcement before you submit your application package. Your application may not get full consideration if you do not follow the instructions as outlined." "More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade and unit occur."


The men and women of the US Department of State with their skills, character and commitment to public service, are the backbone of America's diplomacy. Civil Service employees support the foreign policy mission from offices in Washington, DC and worldwide. Join us in helping to shape a freer, more secure and prosperous world as we formulate, represent and implement US foreign policy. Choose from hundreds of career possibilities - there's something for everyone!

The position is located in the Network Operations Branch, Information Technology Division, Executive Director, Bureau of Educational and Cultural Affairs and Bureau of International Information Program (ECA-IIP/EX/IT).  This position is also being announced through Merit Promotion procedures under Announcement #
ECA-2013-0047.  Candidates who wish to be considered under both Public (US Citizens) and Merit Promotion procedures must apply to both


  • Incumbent will be subject to random drug testing.
  • U.S. Citizenship is required.
  • Must be able to obtain and maintain a Top Secret security clearance.
  • Relocation expenses will NOT be paid.
  • One year probationary period, unless excepted by regulation.
  • Overseas travel may be required.


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Administers the Bureaus’ virtualized Network Infrastructure, including monitoring and analyzing performance.  Provides technical leadership and guidance in the installation, configuration and implementation of virtualized products and technologies;

Performs application deployments to the production environment on OpenNet Plus (ONP), Training instances, and as required into the Demilitarized Zone (DMZ).  Reviews deployment plans for accuracy, completeness, and content and ensures compliance with mandatory requirements for IIS, ColdFusion, .Net and Web-based applications;

Plans, analyzes, coordinates, researches and develops studies to identify the administrative requirements and technical specifications of the organizations’ Dedicated Internet Network (DIN);  

Troubleshoots and investigates complex IT systems problems, including the performance of deployed applications, directly with Bureau customers.  Coordinates the resolution of system problems by identifying issues and meeting with users, managers, and hardware/software vendors to identify solutions.


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Applicants must meet all the required qualification requirements, including education and any selective placement factors described below by the closing date of this announcement. Education may only be substituted in accordance with the Office of Personnel Management (OPM) Qualification Standards Handbook. Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order to be credited towards qualifications. Applicants can verify accreditation at the following website: Applicants applying for the GS-13 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:

  1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND Have at least 1 full year of specialized experience equivalent to the GS-12 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position. Qualifying specialized experience must demonstrate the following:


• Experience applying advanced IT principles, concepts, methods, standards, and practices in multiple IT functions (e.g. virtualization, networks, IT planning, security, systems and software engineering).

• Experience with oral and written communication in order to communicate complex technical requirements to non-technical personnel; prepare and present briefings to senior management officials on complex/controversial issues; and win buy-in from stakeholders on business process or technical changes to operations. 

• Experience with project management principles, methods, and practices including developing plans and schedules, estimating resource requirements, defining milestones, and deliverables, monitoring activities, and evaluating and reporting on accomplishments . 

• Experience applying IT systems analysis principles and techniques and business process engineering concepts to assess new systems design methodologies to improve the way IT is applied to key business functions . 

NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-13 position.



Your application will be evaluated and rated under the Category Rating and Selection Procedures on the quality and extent of your education (if applicable), experience, and training that is relevant to the duties of this position. If you are found minimally qualified for the job, your application package will be further evaluated to determine your possession of the critical knowledge, skills, abilities and other characteristics of this announcement. Your responses to the job specific self-assessment questionnaire will be validated against your resume to determine if you meet the qualification requirements for this position. Your resume must provide enough detail to fully support your answers to the job specific self-assessment questionnaire. Applicants found to be among the top candidates will be referred to the hiring manager for further consideration and possible interview. When answering the self-assessment questions, keep in mind that information contained in your resume is subject to verification. If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and experience, a score will be manually determined that reflects your documented experience. This may result in a lowered score, which may also eliminate you from consideration for this position. Based on the responses to the job-specific self-assessment questions, eligible candidates are placed for selection consideration into one of three pre-defined quality categories as described below:


Highly-qualified Category - In addition to meeting minimum qualifications for the position, candidates must fully demonstrate proficiency in all major aspects of the position.

Well Qualified Category - In addition to meeting minimum qualifications, candidates must demonstrate proficiency in some but not all of the major aspects of the position.

Qualified Category - In addition to meeting minimum qualifications, applicants must demonstrate a basic level of knowledge, skill and ability of the position. Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics and must be supported by information in your resume: 


•Knowledge of advanced IT principles, concepts, methods, standards, and practices in multiple IT functions.

•Skill in oral and written communication.

•Knowledge of project management principles, methods, and practices.

•Ability to apply IT systems analysis principles and techniques and business process engineering concepts. 

Your resume serves as the basis for qualification determinations and in order to fully evaluate your application it must contain the information outlined in the Applying for a Federal Job pamphlet (OF-510) To receive full consideration, your resume must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Failure to identify the required experience in your resume will result in loss of consideration. You may receive credit for unpaid or volunteer experience on the same basis as paid experience, provided it is directly related to this job. To receive proper credit, you resume must include: (1) knowledge of the subject matter and technical skills pertinent to the position; (2) examples of the specific duties performed that fully detail the level and complexity of the work for each job listed; (3) actual time spent in such activities (percentage of time worked in each position); (4) beginning and ending dates of employment (dates must be listed with both month and year for qualifying purposes); (5) frequency worked (i.e., daily, monthly, etc.); (6) number of hours worked; and (7) names and phone numbers of your current and/or previous supervisor(s). This information must be clearly identified in your resume. For tips on writing your resume, please visit Application of Veterans Preference: The Category Rating Method does not add veterans' preference points or apply the "rule of three," but protects the rights of veterans by placing them ahead of non-preference eligibles within each pre-defined quality category. Preference eligibles who meet minimum qualification requirements and who have a compensable service-connected disability of at least 10 percent (i.e., CPS and CP) must be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-09 grade level or higher. If you are claiming veterans' preference, you must submit the appropriate documentation (DD-214, SF-15, letter from VA, etc.) with your application materials to receive preference. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) candidates must be rated well-qualified for the position to receive consideration for special priority. Applicants must meet all the qualification requirements and submit any supporting documentation by the closing date of this announcement.

To preview questions please click here.


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The Department of State offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to these benefits, we also offer the Student Loan Repayment Program, Child Care Centers, Child Care Subsidy, Flexible work schedule, Transit Subsidy Program. For additional information on Federal benefits click here.


SOCIAL SECURITY NUMBER - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name.  As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you.  Failure to provide your Social Security Number on your application materials will result in your application not being processed.

SELECTIVE SERVICE - If you are a male applicant born after December 31, 1959, you must certify at the time of appointment that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.

REASONABLE ACCOMMODATION - This agency provides reasonable accommodations to applicants with disabilities.  If you need a reasonable accommodation for any part of the application and hiring process, please notify the Office of Employee Relations, Disability/Reasonable Accommodations Division, at (202) 261-8180.  The decision on granting reasonable accommodation will be on a case-by-case basis.

EQUAL EMPLOYMENT OPPORTUNITY - The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.


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Please carefully read all the instructions before you begin the application process.

To apply for this job opportunity, you must submit a resume and an on-line application through the Office of Personnel Management's (OPM) application system, USAJOBS.  This information will be transferred to the Department of State's Gateway to State Automated Application System.

You have until 11:59 p.m. Eastern Time (ET) on the closing date of this announcement to complete the following four-step application process:

STEP 1: Select the "Apply On-line" button and follow the instructions to register or sign into USAJOBS.

STEP 2: Submit a detailed resume or any other written format you choose documenting your job-related qualifications, experience, and education (if applicable).  Cover letter is optional.  If you submit a cover letter, you must also submit a resume.  Please see the "How You Will Be Evaluated" section for specific information that should be outlined in your resume.

STEP 3: Answer the job-specific self-assessment questions on-line through the Gateway to State automated application system.  These questions will be used to evaluate your qualifications and experience for this job opportunity.  

STEP 4: Submit all required documentation, applicable to you, listed in the Required Documents section of this job opportunity to the Department's automated application system "Gateway to State" prior to the closing date of this announcement.  For instructions on how to view the status of your supporting documentation, please click here.

Technical assistance with your on-line application can be obtained by contacting the Help Desk at OR by calling (866) 656-6830 or (703) 269-4944 between the hours of 7:00 a.m. and 7:00 p.m. ET


NOTE:  If applying online poses an extreme hardship, you may request alternate application procedures to submit your application package by fax.  Contact the Human Resources office listed on the announcement between the business hours of 8:15 a.m. and 5:00 p.m. ET, at least two working days prior to the closing date of this announcement.  The application package for alternate application procedures must be submitted and received in the Human Resources office no later than 11:59 p.m. ET on the closing date of this announcement.

NOTE:  Paper applications and information sent by mail WILL NOT BE ACCEPTED.


All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

1. Resume - your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section.  Insufficient information will result in an ineligible rating.

2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State".

3. Transcripts - if you are qualifying based on education OR if there are mandatory education requirements listed under the Qualifications and Evaluations section, you MUST submit a copy of your college transcript(s) with your application.  If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

4. Veterans Preference - If claiming veteran's preference, you must indicate the type of veteran's preference you are claiming on your resume.

For 5-point veteran's preference, you must provide a copy of your DD-214 Certificate of Release or Discharge which must show the type of discharge and dates of active duty.  If you are currently on active duty, you must provide an official statement of service from your command/unit which states the date you entered active duty, expected discharge type and date, and campaign medals you have received OR other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions.  If the appropriate information is not submitted to confirm your discharge status, dates of service, etc., you will not receive credit for the claimed active duty military service.

For 10-point veteran's preference, you must submit a SF-15 and any documentation required by this form to support your claim.  If we cannot verify your 10-point preference status, you will receive 5-point preference if veterans' preference requirements have been met.  For further information regarding Veterans, click here.

To gain access to your DD214 online, please visit:

5. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you MUST submit the required supporting documentation (certificates, certifications, etc.) with your application.

6. CTAP/ICTAP eligibles must submit a copy of the appropriate documentation with their application. See links below:

ICTAP Considerations
CTAP Considerations

All documentation, applicable to you, must be submitted by the closing date of this announcement.  If the information you submit is insufficient to verify your eligibility or you fail to submit any of the required documents, it will disqualify you from being considered for this job opportunity.


Ahtora S. Brooks
Phone: 202-632-6023
Fax: 000-000-0000
Agency Information:
U.S. Department of State
2200 C. St. N.W.
SA-5, Rm. C2-R18
Washington, DC
Fax: 000-000-0000


After all application packages have been received, we will review your resume to ensure you meet the basic qualification requirements.  After we review and evaluate all applications, the most highly qualified candidates will be referred to the hiring manager for further consideration and possible interviews.  After a tentative job offer, we will conduct a suitability and or security background investigation.
You will be notified up to four times during the hiring process:

1. Upon receipt of your application.
2. Upon minimum qualification determinations.
3. After the certificate is issued.
4. After final selection is made.

For instructions on how to view the status of your application, please click here.

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