- U.S. citizenship
- 1) Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position,
2) Education. One year above high school
3) Experience/Education Combination- Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- English Language Proficiency
Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.
- Experience in Veterans Health Administration (VHA)-Medical Administration (Highly Preferred)
Grade Determinations-Supervisory Medical Support Assistant
Experience-One Year of experience equivalent to the next lower grade level. (GS-6)
Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.
3. Ability to provide briefings, orientations, staff development and training.
4. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.
Two Quality Ranking Factors: have been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for the position. The quality ranking factors for this position are:
1.) Knowledge of computerized pateint records.
2. Knowledge of medical terminology as it pertains to patient care.
References : For example: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant:http://vaww1.va.gov/ohrm/HRLibrary/Dir-Policy.htm, dated June 07, 2012
Physical Requirements: The work is mostly sendentary; however, walking, stair climbing, bending, stooping, carrying light weight documents, folders, and manuals are required.
APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference. For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.
HOW YOU WILL BE EVALUATED:
Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.
Interviews: Management may interview candidates for this position and may elect to use the Performance Based Interviewing (PBI) process. If PBI is used, questions will be job-related, reasonably consistent and fair to all candidates. You can visit http://www.va.gov/pbi to learn more about PBI, frequently asked questions and aids to prepare for an interview. Additionally, printed reference material is available at each Human Resources Office.