This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Supervisory Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:T38-13-VCB-067-AO-847185

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$38,790.00 to $50,431.00 / Per Year


Monday, March 04, 2013 to Wednesday, March 13, 2013




Full Time - Permanent


1 vacancy in the following location:
Harlingen, TX United StatesView Map


United States Citizens


Vacancy Identification Number (VIN): 847185 

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. 

How would you like to become a part of a team providing compassionate care to Veterans?

 These vacancies are advertised at the single grade at which this position will be filled above the full performance level.  As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed in that specific grade.  The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply.


  • U. S. Citizenship
  • English Language Proficiency required
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


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As the Supervisory Medical Support Assistant for the VA Texas Valley Coastal Bend Health Care System (VATVCBHCS), you will be assigned overall managerial responsibility for Medical Administration Service Line for the VA Health Care Center at Harlingen. The Supervisory Medical Support Assistant provides administrative and clerical assistance, guidance and support to the professional staff, clinic leadership, and the Health Care System. The Supervisory (MSA) is responsible for ensuring policies; procedures are followed as related to an outpatient occurrence of care.  The Supervisory (MSA) is responsible for the planning, directing and controlling of all full range administrative and clerical support functions as they relate to all outpatient treatment areas, and ensures administrative procedures are accomplished in accordance with specified guidelines and within established timeframes.  Utilizes programs and databases to create internal clinics and appointment matrix; and is knowledgeable of making/canceling, rescheduling appointments in a clinical setting. Has advanced knowledge of policies and procedures associated with operational activities that affect patient flow, patient care, and the revenue process. The Supervisory (MSA) will be knowledgeable of managing a clinic to include utilizing reference sources, decision making and resolving problems in the Health Care System.  This position operates in a highly diversified medical setting; assignment at this level will include, and is not limited to assigning and evaluating the work of subordinate staff, resolving complex patient issues to ensure patient services are met, identifying education or training needs to subordinate staff, and resolving employee issues.


Note: Tour of Duty is Monday to Friday 8:00am to 4:30pm.

Note: This applicant selected will be assigned in the Harlingen Health Care Center.

Note: This Position is a Non-Bargaining Unit Position.


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  • U.S. citizenship
  • Experience-
  • 1) Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position,


   2) Education. One year above high school


   3) Experience/Education Combination- Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

  • English Language Proficiency 

Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.

  • Experience in Veterans Health Administration (VHA)-Medical Administration (Highly Preferred)


Grade Determinations-Supervisory Medical Support Assistant

Experience-One Year of experience equivalent to the next lower grade level. (GS-6)

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.

2. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations.

3. Ability to provide briefings, orientations, staff development and training.

4. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities.

Two Quality Ranking Factors: have been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for the position.  The quality ranking factors for this position are:

1.) Knowledge of computerized pateint records.

2. Knowledge of medical terminology as it pertains to patient care.

References : For example:   VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant:, dated June 07, 2012

Physical Requirements: The work is mostly sendentary; however, walking, stair climbing, bending, stooping, carrying light weight documents, folders, and manuals are required.

APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:

When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit


Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.


Interviews: Management may interview candidates for this position and may elect to use the Performance Based Interviewing (PBI) process. If PBI is used, questions will be job-related, reasonably consistent and fair to all candidates. You can visit to learn more about PBI, frequently asked questions and aids to prepare for an interview. Additionally, printed reference material is available at each Human Resources Office.



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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at

This job opportunity announcement may be used to fill additional vacancies.

INCOMPLETE APPLICATIONS will receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions, delays in mail service, etc.



This position is in the Excepted Service and does not confer competitive status. 

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.


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To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide ( for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire:
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page using the following Vacancy ID: 847185.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.

The complete Application Package must be submitted by 11:59 PM (EST) on Wednesday, March 13, 2013.


You must provide a complete Application Package which includes:

  1. CV or Resume.
  2. VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).
  3. Occupational Questionnaire
  4. If prior military service, include all copies of your DD Forms 214 or proof of service (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at  
  5. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).


Aide Oviedo
Phone: (956)430-9336
Agency Information:
VHA Valley Coastal Bend HCS
2701 S 77 Sunshine Strip
Harlingen, TX


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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