This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Director, Human Resources Operations Center

Department:Department Of Commerce

Agency:Office of the Secretary

Job Announcement Number:OS/OHRM-2013-0027

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$119,554.00 to $179,700.00 / Per Year


Thursday, February 21, 2013 to Tuesday, November 12, 2013




This is a Full-Time position in the Senior Executive Service (SES). - This is a Permanent SES Career-Reserved position.


1 vacancy - Washington, DC, USView Map


Applications will be accepted from All Qualified Individuals

(U.S. Citizens Only)


The historic mission of the Department of Commerce is "to foster, promote, and develop the foreign and domestic commerce" of the United States.  This has evolved, as a result of legislative and administrative additions, to encompass broadly the responsibility to foster, serve, and promote the Nation's economic development and technological advancement.



The Office of Human Resources Management (OHRM) is responsible for planning, organizing and administering a complete program of human resources management and payroll advice and services that are responsive, customer focused, concentrated on core services, and tailored to meet the needs of the Office of the Secretary and other components of the Department.  Additionally, OHRM offers a full range of human resources support to their customers, based on customer needs and program requirements and helps the customer accomplish goals and give program guidance on activities relating to:  recruitment; placement, position management and classification; pay determinations; employee utilization; employee relations; labor-management relations; employee recognition and awards; performance appraisal; employee services and benefits assistance; and personnel records and processing systems.

This position is located in the Office of the Secretary, Office of Human Resources Management, Human Resources Operations Center (HROC).  The HROC provides customer-focused, efficient and flexible human resources (HR) service delivery to approximately 3,000 Department employees in six bureaus, including many domestic field offices across the United States.  The Director, HROC provides executive leadership to a one-stop human resources (HR) operations center that provides day-to-day human resources services and products to client-based organizations comprised of employees, managers, and applicants within the Herbert C. Hoover Building (HCHB) and applicable field offices.  Also, the Director, HROC provides oversight for the Office of the Director administrative staff, and budget responsibilities for all offices within the HROC.


  • Background and/or Security Investigation required.
  • Subject to pre-employment and employment random drug testing.
  • Public Financial Disclosure (SF-278 filing within 30 days is required).
  • Relo. expenses will not be paid. Recruitment incentives are not offered.
  • Incumbent maybe subject to geographically mobility.
  • Position may require some travel.


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The Director, Human Resources Operations Center (HROC) is responsible for the planning, direction, and leadership of HR programs dealing with multiple areas of HR such as Staffing, Recruitment and Classification, Compensation and Benefits, Employee and Labor Relations; Workforce Development, Performance Management, and Awards Administration.  The incumbent is responsible for developing and administering all human resources programs, and managing resources in support of these programs.

The incumbent is responsible for developing strategic goals and objectives that integrate human resources objectives with organizational objectives; sets and adjusts priorities, and interprets human capital management policies in order to implement with the HROC.

The incumbent advises serviced bureaus on all phases of HR management.  This responsibility includes consultation on strategic planning efforts related to the management of HROC's office programs and methods for integration of HR activities within the overall management program.

The incumbent serves as a member of the Department of Commerce Principle Human Resources Managers Council and advises and assists the Director for Human Resources Management in the development of HR management policies and programs necessary for the fulfillment of the objectives of the Department of Commerce.

The programs under immediate direction of this position are:

Classification and Position Management - Provides leadership for the administration of the classification program, (e.g. classifies position descriptions, prepares evaluation statements, conducts desk audits, adjudicates classification appeals, validates position descriptions, reviews reorganizations, etc.).

Staffing and Recruitment – Provides leadership for:  (1) planning and development of recruitment initiatives and use of hiring flexibility; (2) the full realm of merit promotion recruitment activities for all vacancies (e.g., assists managers in performing job analyses, preparation of vacancy announcement, rating of applications, preparation of certificates); (3) issuance of competitive certificates, including certificates prepared by the delegated examining unit or OPM; (4) the extending of official job offers, arrangements for entrance on duty for new appointees, and release dates for current Federal employees; (5) the coding of personnel actions such as reassignments, details, promotions, changes to lower grades, realignments and transfers; (6) overseeing the initiation of background investigations, outreach/diversity, and Homeland Security Presidential Directive 12; and (7) new employee orientation, etc.

Employee/Labor Relations Administration - Plans, develops programs and activities in the areas of employee and labor relations.  Ensures that assistance is provided to managers in the preparation of disciplinary and adverse action notices and responses to employee grievances are properly coordinated with the Office of General Counsel.  Plans and directs the labor management relations' activities and provides direction for operating official on labor relation’s matters.  Plans and directs activities between management officials and the unions on labor relations issues, negotiations and ensures the preparation of applicable grievance correspondence, etc.

Benefits Administration - Ensures benefits and retirement counseling, health/life insurance, thrift savings plan, flexible spending accounts, dependent care flexible spending accounts, designation of beneficiary forms, retirement estimates, etc. is provided to customers.

Workforce Development and Performance Management - Plans and directs the administration of employee development programs and the performance management program and awards program, including award ceremonies.  Ensures that guidance is provided to managers and employees on performance plans, midpoint reviews, performance appraisals and awards and the effective and efficient processing of performance ratings and awards.  Ensures the arrangement of onsite training for supervisory and leadership development and program support for the Commerce Learning Center.

Personnel Payroll Processing and Systems – Plans, develops and directs program activities in the areas of payroll and personnel processing; garnishment of wages, monthly employment reporting; administration of the Voluntary Leave Transfer Program and restoration of forfeited leave; and employee indebtedness and overpayment; responsible for processing all personnel and payroll documents for serviced bureaus in agreement with National Finance Center (NFC); administers regulatory aspects of Federal premium pay including overtime night /Sunday differential, and standby duty pay and pay issues arising the Fair Labor Standards Act; providing instructions and assistance on time-and-attendance software and transmission of payroll data to the NFC; provides hardware and software programming support for human resources operation needs and for applications requiring the use of NFC personnel/payroll data; oversees all activities involving automation of human resources information; coordinates office automation and network activities, manages HR data systems and provides extensive specialized reports to serviced bureaus and HR staff and plans, develops and implements automated systems and programs to meet HR data needs.


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To meet the minimum qualification requirements for this position, you must show that you possess all of the mandatory Executive Core Qualifications and Professional/Technical Qualifications listed above.  These qualifications would typically be acquired through education, experience, and training which reflect progressive development and achievement in managing a comprehensive business program in a complex organization.  An individual's total experience and education must demonstrate the ability to perform the duties of the position.  Applicants must meet all of the qualification requirements by the closing date of this announcement.

This position does not have an educational requirement.

Applicants are required to submit a narrative statement for each of the five mandatory Executive Core Qualifications (ECQs) and each of the mandatory Professional/Technical Qualifications (PTQs).  You must address each ECQ and PTQ separately.  You are required to respond to all ECQs and PTQs.  Please give a complete and detailed answer for each mandatory qualification.  Please keep in mind each ECQ and PTQ are unique qualifications.  Therefore, duplicate responses are not sufficient in determining if you meet that specific qualification.  Do not enter "Refer to Resume" to explain your answer.  Applications directing the reader to search within the application or to "See Resume" are considered incomplete and WILL NOT BE CONSIDERED.  Failure to submit a narrative statement or address any of the mandatory ECQs and/or PTQs is also considered incomplete and WILL NOT BE CONSIDERED.  As a result, you will be rated as "INCOMPLETE".

For detailed guidance on ECQs, applicants are strongly encouraged to review the Office of Personnel Management's Guide to Executive Qualifications at

Example ECQ statements are available at 2010.pdf

Applicants currently serving under a career Senior Executive Service (SES) appointment, eligible for reinstatement into SES, or have successfully completed a SES Candidate Development Program (CDP) approved by OPM are not required to address the ECQs but must address all mandatory PTQs.


All applicants will be evaluated by an Executive Resources Board (ERB) rating panel of senior managers to determine the degree to which they possess the mandatory executive core and professional/technical qualifications, and best qualified candidates may undergo an interview and a reference check.  The ERB rating panel will make recommendations on final selections to the appointing authority.  All applicants will be evaluated on the quality and extent of their total accomplishments, experience, education, and the ECQs as follows:


ECQ 1 - LEADING CHANGE:  This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.

(Competencies:  creativity and innovation, external awareness, flexibility, resilience, strategic thinking, vision)

ECQ 2 - LEADING PEOPLE:  This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

(Competencies:  conflict management, leveraging diversity, developing others, team building)

ECQ 3 - RESULTS DRIVEN:  This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

(Competencies:  accountability, customer service, decisiveness, entrepreneurship, problem solving, technical credibility)

ECQ 4 - BUSINESS ACUMEN:  This core qualification involves the ability to manage human, financial, and information resources strategically.

(Competencies:  financial management, human capital management, technology management)

ECQ 5 - BUILDING COALITIONS:  This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.

(Competencies:  partnering, political savvy, influencing/negotiating)


PTQ 1 - Knowledge and demonstrated experience of comprehensive technical and administrative knowledge of all human resources (HR) functions sufficient to provide high-level analysis to determine whether products, services and programs are in compliance with policy, regulations and statutes and are responsive to organizational needs.

PTQ 2 - Knowledge of and demonstrated experience to effectively use planning and analysis skills to identify risks and issues, and to provide options and/or alternatives to remedy problems associated with the administration and delivery of HR and human capital products and services.

PTQ 3 - Demonstrated experience establishing communication and process controls that foster productive relationships and consistent and efficient processes, whereby one acts as a conduit of new ideas, enhances communication, and promotes effective partnerships with internal and external organizations. 

To preview questions please click here.


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The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans.  For additional information visit:

Federal Employees' Insurance Program - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance.  For additional information visit:

Long Term Care - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children.  For additional information visit:

Federal Flexible Spending Accounts Program - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars.  For additional information visit:

Leave - Most Federal employees earn both annual and sick leave.  For additional information visit:

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS).  FERS is a three-tiered retirement plan.  The three tiers are:  Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan.  For additional information visit:

This link provides additional links containing an overview of the benefits currently offered to Federal employees:


Background Investigation:  This position is designated as critical-sensitive and requires that a background investigation be conducted and favorably adjudicated in order to establish security eligibility.

Financial Disclosure:  This position is covered under the Ethics in Government Act, which requires comprehensive financial disclosures from employees.  The appointee will be required to file a Public Financial Disclosure Report (SF-278), within 30 days after his/her appointment, and then annually thereafter.

Qualifications Approval and Probationary Period:  Persons newly selected for career appointment to the Senior Executive Service must have their executive core qualifications approved by an Office of Personnel Management Qualifications Review Board and will be required to serve a one-year probationary period.

Mobility:  Individuals selected for Senior Executive Service positions may be subject to reassignment across geographical, organizational, and functional lines.

Drug Testing:  Applicants tentatively selected for employment in any position are subject to designated and/or random pre-employment and employment urinalysis.  Applicants who refuse to be tested will be denied employment and/or removed from employment with the Department of Commerce.

The materials you send with your application will not be returned.

Veterans' preference is not applicable to positions in the Senior Executive Service.

You will be required to enter your full social security number (SSN) only to initially access and create an account at the OPM USAJOBS website; however, only the last four digits will appear in your resume.  Please DO NOT put your SSN on pages within your application package.  Privacy Act - Privacy Act Notice (PL 93-579):  The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.

Signature - Before you are hired, you will be required to sign and certify the accuracy of the information in your application.

False Statements - If you make a false statement in any part of your application, you may not be hired, you may be fired after you begin work, or you may be subject to fine, imprisonment, or other disciplinary action.

Selective Service - If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System or are exempt from having to do so under the Selective Service Law.

The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor.



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Applicants must complete and submit an application online at the Office of Personnel Management (OPM) USAJOBS website at  An account must be established at the OPM website following the instructions provided in order to apply for the position.  Applications submitted other than the USAJOBS online application WILL NOT BE CONSIDERED under this announcement.

Your application and all supporting documents must be received by 11:59 pm Eastern Standard Time (EST) on the closing date of this announcement.  Applicants applying on-line for this position will be able to apply until 11:59 pm Eastern Standard Time (EST) on the closing date of this announcement.  Please allow adequate time to complete your application.

If you encounter technical difficulties during the process, please call 1-877-662-7730 Monday through Friday, 7:00 a.m. to 5:00 p.m. EST (excluding Federal holidays) for assistance.  If you have technical difficulties applying to the vacancy on the USAJOBS website, click on Contact USAJOBS.  It is suggested that you do not wait until the last day to apply for a vacancy announcement.  We will not accept applications other than those submitted through USAJOBS.

A complete application package consists of the following:

1.  Resume created through the link provided in this announcement and responses to the online job questions submitted via this website. Your resume must include the following information:

    a.  Your full name, mailing address (including zip code), and day

        and evening telephone numbers.

     b.  Paid and Non-paid job-related work experience.  For each job

        listed you are to provide:

        (1) Job title

        (2) Duties and accomplishments

        (3) Employers' name and address

        (4) Supervisor's name and phone number

        (5) Starting and ending dates (month and year)

        (6) Hours per week

        (7) Salary

        (8) If Federal; Title, Series, and grade/pay band

      c. Education.  Provide name, city and state of all schools

        attended; i.e., high school, colleges and universities,

        vocational, trade, business, technical.  Provide dates

        of attendance, major, and type and year of any degrees

        received.  Report only attendance and/or degrees from

        schools accredited by accrediting institutions recognized

        by the U.S. Department of Education.  For more information,

        you may refer to the following website:

      d. Other Job Related Qualifications Information:  Provide

        training courses, special skills you possess, certificates

        and licenses, honors, awards, special accomplishments, etc.,

        applicable to the position.

2.  A narrative statement for each mandatory Executive Core and Professional/Technical Qualification.  Failure to respond or address any of the mandatory Executive Core and Professional/Technical Qualifications marks an application as incomplete and incomplete applications WILL NOT BE CONSIDERED, resulting in an "INCOMPLETE" rating.

3.  A copy of your most recent SF-50 for current and former Federal employees.

The Department of Commerce provides reasonable accommodations to applicants with disabilities.  If you need a reasonable accommodation for any part of the application and hiring process, please notify Ruthie B. Stewart, the servicing Human Resources Specialist, either by e-mail at or by telephone at 202-482-3130.

The decision on granting reasonable accommodation will be on a case-by-case basis.  TTY users may contact us via the Federal Relay Service, 1-800-877-8339.



In addition to your online application and responses to the ECQs and PTQs, the following documents must be submitted and received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement:

For current Senior Executives or individuals with SES reinstatement eligibility:  You must submit your most recent SF-50 (Notification of Personnel Action) that shows career appointment in the SES.

For current Federal employees:  You must submit your most recent SF-50 (Notification of Personnel Action) that shows your current tenure, position title, series and grade level.

For SES Candidate Development Program (SESCDP) Graduates:  You must submit your SESCDP OPM-Certification documentation.

Applicants who fail to submit requested documents WILL NOT receive consideration for this position.  Application will result in an "Incomplete" rating.

You may be directed to FAX specific documentation to verify information about your civil service status, your education, and/or other information.  Please fax with the appropriate cover sheet.  Please refer to the fax cover sheet for the fax number.  Each document must be dialed and faxed in separately as each sheet includes an identification number, which ensures your document is processed correctly.


Please fax legible documents using the appropriate coversheet.  Documents may be faxed at any time during the open period of this announcement by going to http:/

1. Log into MYUSAJOBS

2. Click on "Applications"

3. Locate the vacancy you applied to

4. Under "Applicant Status" column, click on "More Information"

5. Select "View/Generate Fax Cover Sheet" and click "Continue"

Do not submit any additional information that is not required:  Extraneous materials such as award certificates will not be considered.

If you do not have access to the internet, please contact the Human Resources Specialist listed on this vacancy announcement for alternate methods of application.


Ruthie B. Stewart
Phone: 202-482-3130
Fax: 202-482-1903
TDD: 1-800-877-8339
Agency Information:
1401 Constitution Ave. NW
Rm 7412
Attn: Human Resources
Washington, DC
Fax: 202-482-1903


The Office of Staffing, Recruitment, and Classification/Executive Resources Operations will notify applicants once their application is received and at the point of selection/non-selection.

Applicants can check the status of their application at any time after the announcement closes by accessing USAJOBS website.

Select "My USAJOBS" and enter your ID and password.  Click the link titled "Applications" and select the link under "Application Status" next to the name of the announcement.  Your status will be updated as changes occur.  If you have any questions, you may contact the Human Resources Specialist at the telephone number listed in the announcement.

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