This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Passport Specialist GS-05/07

Department:Department Of State

Agency:Department of State - Agency Wide

Job Announcement Number:PH-13-SHC-844521

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$34,234.00 to $81,583.00 / Per Year


Wednesday, February 20, 2013 to Friday, March 01, 2013




Full Time - Permanent




30 vacancies in the following location:
Portsmouth, NH United StatesView Map


US Citizens and Status Candidates


US Department of State - Careers Representing America

This position is located in the Adjudication section of the Portsmouth, NH Passport Agency. The incumbent will serve on a rotational basis in the Regular Adjudication and Public Application Units.


  • U.S. Citizenship or National
  • Résumé and supporting documents (See How to Apply)
  • Shift work may be required


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Duties of the Passport Specialist include but are not limited to the following:

  • Receiving and examining passport applications for completeness, signature, and affirmation of the truthfulness of statements contained in the application, verification of the identity of the applicant, and presence of required photographs and fees.
  • Examining the evidence of citizenship submitted with the application to establish its authenticity and adequacy in relation to the requirements of law and the facts set forth in the application.
  • Composing correspondence to applicants requesting additional documentation if necessary and explains the need for and potential sources of evidence to support claimed citizenship.



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To qualify for Passport Specialist, GS-5, you must meet one of the following criteria:

A. You must have three years of general experience, one year of which was equivalent to at least the GS-4 level. Such experience may have been gained while  working as a law clerk, claims clerk, contact representative, or voucher examiner that involved interpreting and applying laws, rules, and regulations and dealing effectively with individuals to secure their compliance with applicable laws. 

- OR-

B. Successful completion of a full 4-year course of study in any field leading to a bachelor's degree from an accredited college or university.

 - OR -

C. Combination of education and experience. If you do not qualify based on education or experience alone, you can combine your education and experience by converting each to a percentage and then adding the percentages. To calculate this, determine your total qualifying experience as a percentage of the experience required; then determine your education as a percentage of the education required; then add the two percentages. The total percentages must equal at least 100 percent to qualify.


To qualify for Passport Specialist, GS-7, you must meet one of the following criteria:

A. Possess one year of work experience equivalent to at least the GS-05 level in the Federal Service responding to inquiries about laws or information concerning U.S. Citizenship or passports/visas or travel to foreign countries; or researching, developing, verifying or authorizing claims arising under the nationality laws of the United States.

- OR-

B. Completion of 1 full year of graduate level education in law, or other fields related to the position. For your information, one academic year of graduate education is considered to be the number of credit hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.

- OR -

C. Possess a bachelor's degree from an accredited college or university AND you meet one of the following provisions of the superior academic achievement: (You must submit a copy of your transcript to qualify for superior academic achievement.) 1. A grade-point average of "B" (3.0 or higher on a 4.0 scale) for all completed undergraduate courses or those completed in the last two years of undergraduate study. 2. A grade-point average of "B+ " (3.5 or higher on a 4.0 scale) for all courses completed, in your major field of study, or those courses in your major completed in the last two years of your undergraduate study.3. Rank in the upper one-third of your class in the college, university, or major subdivision. 4. Membership in a national honor society (other than freshman honor societies) recognized by the Association of College Honor Societies. Grade point averages should be rounded to one decimal point, i.e., 2.95 is rounded up to 3.0; while 2.94 is rounded down 2.9. You must submit copies of your college transcripts from all undergraduate schools attended, not just courses taken at the school granting the degree. If selected, official college transcripts will be required to verify education and grade point average prior to employment.

- OR -

D. Possess a combination of graduate level education and specialized experience. If you have some but not all of the experience or education described above, you may still qualify by combining the amount of creditable experience and education that you do have. To do so, convert each to a percentage and then add the percentages the sum of which must equal at least 100%. For example, an applicant who has 6 months of professional experience (50% of the experience requirement) and at least 9 semester hours of creditable graduate work (50% of the education required) would satisfy the qualifications requirements for the GS-7 level. If you are qualifying based on education, you must submit a copy of your college transcript with your application, and if selected, an official college transcript will be required to verify education prior to employment.

Transcripts must be submitted to verify any education. Failure to do so may result in an ineligible rating.

ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts or other documentation to support your educational claims.  Unless otherwise stated: (1)unofficial transcripts are acceptable, or (2)you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.


GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study.


PASS/FAIL COURSES: If more than 10 percent of your undergraduate course work (credit hours) was taken on a pass/fail basis, your claim of superior academic achievement must be based upon class standing or membership in an honor society.


FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:

Only experience obtained by the closing date of this announcement, Friday, March 01, 2013 will be considered.


Once the application process is complete, a review of resume and supporting documentation will be made and compared against your responses to the assessment questionnaire to determine if you are qualified for this job.   If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position.  Please follow all instructions carefully. Errors or omissions may affect your eligibility.   


For Competitive Applicants/All U.S. Citizens:  Eligible candidates will be assigned to a quality category: Highly Qualified, Well Qualified or Qualified. Candidates in the highest category will be referred to the hiring agency.


Application of Veterans' Preference: The Category Rating process does not add veterans' preference points but protects the rights of veterans by placing them ahead of non-preference eligibles within each category.  Preference eligibles who meet the minimum qualification requirements and who have a compensable service connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-09 level or higher.) 


For Competitive Merit Promotion and Veterans Employment Opportunities Act (VEOA) Applicants: The highest rated candidates will be referred to the hiring agency.


For Noncompetitive Applicants:  All qualified candidates will be referred to the hiring agency.


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The Federal Government offers a comprehensive benefits package.   Explore the major benefits offered to most Federal employees at


If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.   For more information on veterans' preference see

Males born after 12-31-59 must be registered or exempt from Selective Service (see ).


Interagency Career Transition Assistance Program (ICTAP):   For information on how to apply as an ICTAP eligible see   To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at  85 or above on the rating criteria for this position.  


To qualify for employment under Schedule A, an applicant must provide proof of disability and  certification of job readiness.  As proof of disability and certification of job readiness, applicants may provide records, statement, or other appropriate information issued from a licensed medical professional (e.g., a physician or other medical professional duly certified by a State, the District of Columbia, or a U.S. territory to practice medicine); a licensed vocational rehabilitation specialist (i.e., State or private); or an Federal agency, State agency, or an agency of the District of Columbia or a U.S. territory that issues or provides disability benefits.  Proof of disability and certification of job readiness must be included in the application package. For more information and proof required see


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Your resume MUST contain all information required for Federal employment. Your resume MUST include full employment information such as periods of employment, month and year position(s) started and ended, title of position(s), employer's name and address, hours worked, description of duties, etc.    

The complete Application Package must be submitted by 11:59 PM (EST) on Friday, March 01, 2013


To begin the process, click the Apply Online button at the bottom of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the assessment questionnaire. Please ensure you click the Submit My Answers button at the end of the process.


Note: To return to a previously Saved or Incomplete application you may use the following link:


To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID 844521.    Fax your documents to 1-478-757-3144.


Note: Please retain a fax confirmation sheet to verify application has been sent.


If you cannot apply online:

  1. Click the following link to view and print the assessment questionnaire View Occupational Questionnaire, and
  2. Print this 1203FX form to provide your response to the assessment questionnaire and
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


  • Your Resume - You are encouraged to use the USAJobs online resume builder to ensure that all required information is in your resume.  If you use your own resume, curriculum vitae, or any other written form you choose then you must describe your job-related qualifications that include beginning and ending dates for paid and non-paid work experience, hours worked per week, month and year of employment for each job title listed.

  • Responses to the Assessment Questionnaire


Other Supporting Documents: (Only submit if applicable to you.)


  • College transcripts (if qualifying all or in part based on your education)
  • Standard Form 50 (if you are a current or former Federal service employee)

  • Copy of most recent performance appraisal (if applying as a current or former Federal service employee. If a current former federal employee, this performance appraisal must have been received in the last 12 months)
  • Veterans' Preference documentation (Copy of DD-214 provided must show type of discharge/character of service)
  • CTAP/ICTAP documentation

  • Noncompetitive appointing authority documentation


Philadelphia Services Branch
Phone: (215)861-3074
Agency Information:
Philadelphia Services Branch
US Office of Personnel Management
600 Arch Street
Philadelphia, PA


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. Based upon your score, you may be referred to the hiring official. If your name is referred to the hiring official, you may be contacted directly by that office for a possible interview.

You will receive notice via email or by mail, if no email address was provided by you during the application process, once this process is completed (generally 4-6 weeks).

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