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This Position Is No Longer Available

Job Title:  Program Support Assistant, GS-303-04/05
Department:  Department Of Veterans Affairs
Agency:  Veterans Benefits Administration
Job Announcement Number:  VB 844165-TMH

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$29,860.00 to $43,427.00 / Per Year
Tuesday, February 19, 2013 to Thursday, February 21, 2013
Full Time - Permanent
3 vacancies in the following location:
Philadelphia, PA United StatesView Map
United States Citizens


Vacancy Identification Number (VIN) VB844165

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have
borne the battle, and for his widow, and his orphan” – by serving
and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to


  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Employees are required to have federal payments made by direct deposit.
  • A complete application package; Resume, Vet Pref (if applicable), etc.
  • A completed Occupational Questionnaire.


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This position serves as a Program Support Assistant in the Veterans Benefits Administration, Philadelphia Regional Office and Insurance Center, Support Services Division located in Philadelphia, PA. 

The major duties listed below represent the full performance level of GS-05. At the GS-04 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-05. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher level work, and availability of funds.

Major Duties: 

  • Receives, sorts and distributes incoming mail from the U.S. Postal Service, UPS and other vendors.
  • Operates mail metering equipment, document folding machines to include computerized inter/sealers.
  • Screens outgoing mail for dates, signatures, zip codes, etc.
  • Sets up, operates, maintains punch and binding equipment, copies used for multiple page publications, brochures, forms and various reports.
  • Receives/fills requests for forms, pamphlets, paper, etc. from customers and ensures timely delivery.
  • Conducts inventory control audit reviews of stock levels of forms, envelopes and other material and prepares paperwork for re-order.
  • Performs routine maintenance and repairs of mail processing and duplicating equipment. 

Work Schedule:  This position requires a fixed tour of either 8:00am to 4:30pm or 9:30am to 6:00pm. 

PHYSICAL REQUIREMENTS: The work requires periods of intermediate and prolonged sitting, standing, lifting, walking, stretching of arms, bending, pushing and pulling of hand carts, and lifting of boxes weighing approximately 50 pounds on a regular basis.


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To qualify for this position, applicants must meet all requirements by the closing date of the announcement.

GS-04: One year of general experience; General Experience is progressively responsible clerical, office, or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Such experience may include; performance of routine and non-routine assignments with supervision; receive and process mail, documents, folders and other materials; maintain adequate stock levels of supplies; processing mail, establishing and maintaining files, and performing clerical assignments as requested; utilizing a personal computer (PC) to obtain and transmit information; ensuring distribution lists, operating procedure, telephone directories, and postal regulations are maintained.

GS-05: One year of specialized experience equivalent to the GS-04 grade level within the federal service.  Specialized Experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to: performance of routine and non-routine assignments independently; receive and process mail, documents, folders and other materials; maintain adequate stock levels of supplies;  processing mail, establishing and maintaining files, and performing clerical assignments as requested; utilizing a personal computer (PC) to obtain and transmit information; ensuring distribution lists, operating procedure, telephone directories, and postal regulations are maintained; use of proper grammar, spelling and punctuation; and the use of personal computer's for scanning documents, typing reports, correspondence, and creating/maintaining electronic folders.


Applicants may substitute education for the experience required.

GS-04: Two (2) years (60 credits) of education above high school.

GS-05: Four (4) years (120 credits) of education above high school.

Education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.


Applicants may also combine education and experience to qualify. To calculate, first identify the percentage of required education you have earned. Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify. Example: for the GS-5 level position, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position. This training and/or experience MUST be reflected by descriptions of your experience in your resume.

  • Knowledge of the clerical procedures and tasks to include sorting, routing and distributing documents.
  • Ability to analyze information and make recommendations.
  • Ability to work independently.
  • Ability to plan and complete tasks with attention to detail.
  • Skill in operating equipment in order to process mail and reproduction material.

If you are referred for consideration, you may be asked to submit additional job related information.

For more information on these qualification standards, please visit OPM's web site at


Note: Evidence of your experience must be supported by detailed documentation of like duties performed in the positions listed on your resume. You will also need to provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish that you possess one or more years of the required experience at the appropriate level sought. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).


After the vacancy announcement closes, applicants are evaluated against the questionnaire responses and placed in one of the three quality categories; Best-qualified, Well-qualified, or Qualified. Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. All other qualified veterans will be placed at the top of the appropriate quality group, based on responses to the questionnaire.  

Veteran’s Preference: When applying for Federal Jobs, eligible Veterans should claim preference, for 5pt (TP) or 10pt (CP/CPS, XPP, XP) ...etc, on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.  Documentation is required to award preference. (See "Required Documents" section)

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as listed on page two (2) of the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


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Working for the Department of Veterans Affairs offers a comprehensive benefits package. This link provides and overview of the benefits currently offered. For more information please visit us at

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. 


Receiving Service Credit for Earning Annual (Vacation) Leave:  VA may offer newly-appointed federal employees, credit for their job-related non-federal experience or active duty uniformed military service.  Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Relocation Expenses: Relocation expenses are not authorized for this position.
The Department of Veterans Affairs offers Permanent Change of Station (PCS) relocation services. Permanent Change of Station is the relocation of a household due to government convenience in connection with a transfer between duty stations or facilities. For more information go to

This job opportunity announcement may be used to fill additional vacancies.

Work Schedule: This position requires a fixed tour of either 8:00am to 4:30pm or 9:30am to 6:00pm.


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To apply for this position, you must submit a complete Application Package (See “Required Documents” section below). The complete Application Package must be submitted by 11:59 PM (EST) on Thursday, February 21, 2013. To begin the process, click the Apply Online button, to the right of your screen and log in to your existing USAJOBS account. You will complete the occupational questionnaire online and attach your documents. Please ensure you click the Submit My Answers button at the completion of your application. Note: 1. To change or update your application, simply reapply through My USAJOBS, before the closing date. To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position. 2. If you have never applied through USA Jobs for a position with the Federal Civil Service, you will need to create a USA Jobs account. 3. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared.

If you cannot apply online through USA Jobs: You will need to complete the Occupational Questionnaire (View Occupational Questionnaire) manually by faxing your answers on the OPM 1203FX Form to (478)757-3144. The 1203FX form is only used when you are submitting your answers to the occupational questionnaire manually. You may attach all supporting documents (see “Required Documents” section below) with the 1203FX form at the same time using page two (2) of the form as a cover page for the fax transmission. Submitting duplicate occupational questionnaires (online or 1203FX) will override prior submissions and may result in your not receiving consideration for this position. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents: If you were unable to upload your “Required Documents” to USA Jobs, after submitting your answers to the Occupational Questionnaire online, complete the required fax cover page using 844165. This cover sheet is only used when faxing the application document(s) that you were not able to upload into USA Jobs. (Do not use the 1203fx form sending supporting documents.) Fax your documents to (478)757-3144. Keep a copy of your fax receipt in case verification is needed. Mailed/emailed applications will not be accepted.


The following documents are accepted: a Résumé (dates, position title, and/or compensation), responses to the Occupational Questionnaire (online or by submission of the OPM1203FX form), and only if it is applicable to your application; include Veterans' Preference documentation which contains dates of service and character of discharge (DD-214 or equivalent letter from the appropriate branch of service, SF-15 and/or a Disability Compensation Letter), or An unofficial college transcript from an accredited institution recognized by the U.S. Department of Education.
Use this checklist to ensure you have submitted the appropriate information. Failure to submit any of the required documents may result in your not receiving credit for your Veterans Preference, Education and or Experience.


Detroit DEU
Phone: (313)596-7213
Agency Information:
HRC Baltimore
Thank You, MI


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent within 10 business days, to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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