This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medicare Contractor Operations Specialist

Agency:Railroad Retirement Board

Job Announcement Number:13-DEU-04 843561MB

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$81,823.00 to $81,823.00 / Per Year


Friday, February 15, 2013 to Thursday, February 21, 2013




Full Time - Permanent


1 vacancy in the following location:
Augusta, GA United StatesView Map


United States Citizens


Come aboard the Railroad Retirement Board and join us in using creativity, automation and innovation to carry out our mission to administer insurance benefit programs under the Railroad Retirement Act and the Railroad Unemployment Insurance Act.  You can be a part of the team that delivers best in class service to railroad workers and their families!

As a Medicare Contractor Operations Specialist with the U.S. Railroad Retirement Board (RRB), you will work closely with the Senior Medicare Contract Operations Specialist (Senior Specialist) who is the Contracting Officer’s Representative (COR), on all Medicare related issues and studies.


This job announcement may be used to fill one or more vacancies.


  • U.S. Citizenship Required
  • Be sure to read the 'How to Apply' section and submit required documents
  • Males born after 12/31/59 must be registered with Selective Service


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As a Medicare Contractor Operations Specialist with the U.S. Railroad Retirement Board (RRB), you will:

  • Assist the Senior Specialist in the conduct of studies and reviews of the contractor designated to process Part B Medicare claims for the Railroad Retirement Board (RRB)to assure compliance with the contract and applicable laws and regulations. 
  • Assess contractor performance and operations in order to make recommendations to improve the effectiveness of operations, or otherwise assist the Senior Specialist in performance of contractor monitoring. 
  • Make recommendations involving renewal or termination of the contract, provide technical assistance to the contractor, and review and comment on the contractor’s budget. 
  • Represent the RRB in contacts with outside organizations and groups interested in the program. 
  • Periodically travel to represent the agency at conferences and meetings.  Travel may also include visits to headquarters to perform certain work assignments on-site. 
  • Serve as the backup to the COR when that person is unavailable.


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One full year (52 weeks) of specialized experience equivalent to at least the GS-12 grade level in the Federal service. 

Specialized experience is experience conducting analyses, reviews, and evaluation of Medicare contractor operations, processes and procedures as they relate to Part B Medicare Claims operations.   

This agency provides reasonable accommodations to applicants.   If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency.   The decision on granting reasonable accommodation will be on a case-by-case basis.


Category rating procedures will be used to rank eligible candidates.  The rating you receive is based on your responses to the questionnaire, and is a measure of the degree to which your background matches the competencies required for this position.  Thus, your application should contain information about specific work performed that relates to this position.  If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, you may lose consideration for this position.  Please follow all instructions carefully.  Errors or omissions may affect your rating.

Qualified candidates will be assigned to the following categories:  Best Qualified, Qualified, and Minimally Qualified.  Within each quality category, veterans' preference eligibles will receive selection priority over non-veterans.  

Applicants will be rated on the following competencies:

  • Knowledge of agency and Centers for Medicare and Medicaid Services (CMS) guidelines
  • Knowledge of laws, policies, regulations, precedents, and existing and pending legislation that impact the Medicare program
  • Knowledge or experience in monitoring, reviewing, auditing contracts or contractor activities
  • Ability to gather information, compile and analyze data, and to make recommendations from findings
  • Ability to establish and maintain effective relationships with individuals and groups inside and outside of the agency and to serve as a spokesperson for one’s organization
  • Ability to express facts and ideas both orally and in writing in a concise and organized manner


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The Railroad Retirement Board offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System.  The following Web address is provided for your reference to explore the major benefits offered to most Federal employees.  To find out more about benefits as a Federal employee click here:


May require completion of a 1 year probationary period.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP):   ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies.   You must be determined to be well-qualified for the vacancy to be eligible for special selection priority.   After submission of an acceptable application which meets ICTAP eligibility, you will be determined to be well-qualified for a vacancy if your rating places you in the best qualified category.  

ICTAP eligibles must submit proof of eligibility for special selection priority, such as: a separation notice; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.  You must also submit a "Notice of Personnel Action" (SF-50) notating your current position, grade level, and duty location, and a copy of your most recent Performance Rating.   Click here for more information on ICTAP.

If you are a male applicant who was born after 12/31/59 you are required to register under the Military Selective Service Act; the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

The Notification and Federal Employees Antidiscrimination and Retaliation Act of 2002 (No FEAR Act) requires agencies to provide a notice to all job applicants and new employees about their rights and remedies under antidiscrimination and whistleblower laws.  You may view this notice here.


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You must provide a complete Application Package which includes:

1. Your Résumé
2. A complete Occupational Questionnaire View Occupational Questionnaire
3. Additional Required Documents (see Required Documents section below)

The complete Application Package must be submitted by 11:59 PM (EST) on Thursday, February 21, 2013.

To begin, click the Apply Online button to create an account or log in to your existing USAJOBS account.  Then follow the prompts to complete the occupational questionnaire.  Please ensure you click the Submit My Answers button at the end of the process. 
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position. 

We strongly encourage you to apply online.  If you cannot apply online, you may FAX your resume, questionnaire, and supporting documents to (478) 757-3144.  You must print a copy of OPM Form 1203-FX, document your responses to the questionnaire, and use the official FAX coversheet found here

Emailed and/or mailed applications or supplemental materials will not be accepted.  These materials must be submitted online or faxed to the phone number above.

You may omit any optional information; however, you must provide responses to all required questions.  Be sure to double check your application before submission.  You must also cite Vacancy Identification Number 843561. 


  • RÉSUMÉ showing relevant experience.
  • Responses to the OCCUPATIONAL QUESTIONNAIRE. View Occupational Questionnaire
  • VETERAN'S DOCUMENTATION:  If you are a veteran, you must provide a copy of your DD-214, Certificate of Release or Discharge from Active Duty, showing the length of active duty service and type of discharge, and any other documents proving your veterans' preference, if applicable.  Veterans with a service connected disability must also submit a completed claim form SF-15 (click here for form) along with the required proofs.  Complete documents must be submitted.  Go to FedsHireVets-Veterans Preference for more information.
  • INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) documentation:   If you are eligible under ICTAP, you must submit all required materials verifying your eligibility as listed in "Other Information."

  • For statistical purposes only, please complete and submit Form OMB-3046-0046, DEMOGRAPHIC INFORMATION ON APPLICANTS.  Submission of this form is optional.  Click here: to access this form.  Please attach this form with your application materials.




RRB Human Resources Office
Phone: (312)751-4580
Agency Information:
Railroad Retirement Board
844 N Rush St
Chicago, IL


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and possible referral to the hiring official.  If further evaluation or interviews are required you will be contacted.

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Job Announcement Number:

13-DEU-04 843561MB

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