This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Program Analyst

Department:Department Of Veterans Affairs

Agency:Veterans Benefits Administration

Job Announcement Number:VB840197-TT

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$74,872.00 to $115,742.00 / Per Year


Monday, February 18, 2013 to Friday, February 22, 2013




Full Time - Permanent




1 vacancy in the following location:
Washington DC, DC United StatesView Map


United States Citizens


Vacancy Identification Number (VIN) VB840197

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have
borne the battle, and for his widow, and his orphan” – by serving
and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to


  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Employees are required to have federal payments made by direct deposit.
  • A complete application package; Resume, Vet Pref (if applicable), etc.
  • A completed Occupational Questionnaire.


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The Program Analyst position is located in the Veterans Relationship Management Program Management Office (VRM PMO), Office of Strategic Planning, Program Administration and Investment Management (PAIM), for the Veterans Benefits Administration (VBA) in Washington D.C. The incumbent will liaise with counterparts in the Veterans Health Administration (VHA), the National Cemetery Administration (NCA), and Office of Information Technology (OI&T). The VRM PMO encompasses the following major areas: Identity and Access Management, Knowledge, Self Service capabilities, Customer Relationship Management (CRM), Unified Desktop, and Voice Access Modernization.


  • Aquisition Management: Includes executing acquisition strategies and implementing acquisition plans, coordinating acquisition of products and services, coordinating/developing acquisition packages, developing cost estimates, and conducting market analyses.
  • Investment Management: Includes executing the investment strategy, maintaining E300, and executing the VRM budget.
  • Risk Management: Includes executing the Program risk management process to identify, monitor, and mitigate threats to VRM health.
  • Quality Management: Includes executing the Program's a quality management approach and ensuring the Program meets or exceeds quality standards, to include making recommendations on areas for improvement.

PHYSICAL REQUIREMENTS: The work is primarily sedentary, although some physical effort may be required.


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To qualify for this position, applicants must meet all requirements by the closing date of the announcement.

GS-12: One year of specialized experience equivalent to the GS-11 grade level in the federal service.

GS-13: One year of specialized experience equivalent to the GS-12 grade level in the federal service.
Specialized Experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to: demonstrated experience in the application of program management best practices as they apply to a large-scale systems integration and/or implementation of a multi-channel client relationship management (CRM) program; application of analytical and evaluative methods/techniques to issues or studies concerning the efficiency and effectiveness of the program operations; direct experience in the development of new or modified work methods, organizational structures, management processes, and/or program administration procedures; work together with cross-functional teams on interrelated projects, evaluations, reports, or recommendations made that are compatible with organizations goals, guidelines, and effectiveness in achieving the intended objectives; development of detailed plans, goals, and objectives for  long-range implementation and administration of the program , and ensuring that the program follows the organizations policies, standards for budget, execution, and reporting. If your resume does not detail specific project management activities in the execution of organizational change management activities as described above, you will not receive credit for qualification.

There is no educational substitution for the GS-12 or GS-13 grade level.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position. This training and/or experience MUST be reflected by descriptions of your experience in your resume.

  • Knowledge of federal acquisition standards, contract management principles, and budgeting requirements.
  • Ability to lead, plan, organize, and manage multiple standing and ad hoc teams in efficient preparations, defense or review of program schedules, documentation, execution or modification, in all phases of assigned programs. 
  • Ability to communicate verbally and interact with individuals and groups with a wide range of educational and socio-economic backgrounds.
  • Skill in written communication for a variety of audiences in order to discuss issues and to produce reports, memoranda, policies, and other correspondence.
  • Ability to manage multiple acquisition projects that are time sensitive and challenging.
  • Ability to work with a diverse group of individuals and handle conflict in a professional manner.

If you are referred for consideration, you may be asked to submit additional job related information.

For more information on these qualification standards, please visit OPM's web site at


Note: Evidence of your experience must be supported by detailed documentation of like duties performed in the positions listed on your resume. You will also need to provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish that you possess one or more years of the required experience at the appropriate level sought. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).


After the vacancy announcement closes, applicants are evaluated against the questionnaire responses and placed in one of the three quality categories; Best-qualified, Well-qualified, or Qualified. Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. All other qualified veterans will be placed at the top of the appropriate quality group, based on responses to the questionnaire.  

Veteran’s Preference: When applying for Federal Jobs, eligible Veterans should claim preference, for 5pt (TP) or 10pt (CP/CPS, XPP, XP) ...etc., on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.  Documentation is required to award preference. (See "Required Documents" section)

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as listed on page two (2) of the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


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Working for the Department of Veterans Affairs offers a comprehensive benefits package. This link provides and overview of the benefits currently offered. For more information please visit us at

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.


Receiving Service Credit for Earning Annual (Vacation) Leave:  VA may offer newly-appointed federal employees, credit for their job-related non-federal experience or active duty uniformed military service.  Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Relocation expenses are not authorized for this position.

This job opportunity announcement may be used to fill additional vacancies.


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To apply for this position, you must submit a complete Application Package (See “Required Documents” section below). The complete Application Package must be submitted by 11:59 PM (EST) on Friday, February 22, 2013. To begin the process, click the Apply Online button, to the right of your screen and log in to your existing USAJOBS account. You will complete the occupational questionnaire online and attach your documents. Please ensure you click the Submit My Answers button at the completion of your application. Note: 1. To change or update your application, simply reapply through My USAJOBS, before the closing date. To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position. 2. If you have never applied through USA Jobs for a position with the Federal Civil Service, you will need to create a USA Jobs account. 3. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared.

If you cannot apply online through USA Jobs: You will need to complete the Occupational Questionnaire (View Occupational Questionnaire) manually by faxing your answers on the OPM 1203FX Form to (478)757-3144. The 1203FX form is only used when you are submitting your answers to the occupational questionnaire manually. You may attach all supporting documents (see “Required Documents” section below) with the 1203FX form at the same time using page two (2) of the form as a cover page for the fax transmission. Submitting duplicate occupational questionnaires (online or 1203FX) will override prior submissions and may result in your not receiving consideration for this position. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents: If you were unable to upload your “Required Documents” to USA Jobs, after submitting your answers to the Occupational Questionnaire online, complete the required fax cover page using 840197. This cover sheet is only used when faxing the application document(s) that you were not able to upload into USA Jobs. (Do not use the 1203fx form sending supporting documents.) Fax your documents to (478)757-3144. Keep a copy of your fax receipt in case verification is needed. Mailed/emailed applications will not be accepted.


The following documents are accepted: a Résumé (dates, position title, and/or compensation), responses to the Occupational Questionnaire (online or by submission of the OPM1203FX form), and only if it is applicable to your application; include Veterans' Preference documentation which contains dates of service and character of discharge (DD-214 or equivalent letter from the appropriate branch of service, SF-15 and/or a Disability Compensation Letter).
Use this checklist to ensure you have submitted the appropriate information. Failure to submit any of the required documents may result in your not receiving credit for your Veterans Preference, Education and or Experience.


Detroit DEU
Phone: (313)596-7213
Agency Information:
Veterans Relationship Management Program Office
Thank You, MI


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent within 10 business days, to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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