This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Pharmacy Technician (Telecare)

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:JP-13-KMR-842854

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$35,306.00 to $45,894.00 / Per Year


Thursday, February 14, 2013 to Friday, March 01, 2013




Full Time - Excepted Service Permanent


1 vacancy in the following location:
Houston, TX United StatesView Map


United States Citizens


Vacancy Identification Number (VIN):   842854


OUR MISSION:  To fulfill President Lincoln's promise - "To care for him who shall have borne the battle, and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically-advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to


Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more.


WORK SCHEDULE: Monday - Friday, 7:30 a.m.- 4:00 p.m.  (Alternate tours as needed to include evenings, weekends and holidays)


  • You must be a U.S. Citizen to apply for this job
  • Subject to a pre-employmenet physical examination
  • Designated and/or random drug testing may be required


Back to top

This position is located at the Michael E. DeBakey VA Medical Center (MEDVAMC) in Houston, Texas. This position functions in the TeleCare Section of the Clinical Practice Office. The primary functions of the Telephone Call Center Pharmacy Technician, includes providing direct and comprehensive telephone support for Veteran patients in regards to prescription related logistical and availability issues and concerns.  The duties includes but are not limited to:  receives and answers basic questions regarding new prescription availability, refills and mailed prescription status;  resolves issues related  to administrative support of MEDVAMC pharmacy and other related services to Veterans, Veteran family members, the public, and VA employees; verifies and updates demographic information for the Veterans; monitors and address inappropriate prescription refill requests; reviews computer medication profile for prescription duplication, therapeutic duplication, and inappropriate and allergies/adverse drug reactions; provides patient education via telephone on the medication refill process; provides secondary review for the Pharmacist by reviewing the order of patient allergies, eligibility, dosage, and instructions; displays a thorough knowledge of the pharmacy procedures, practices and policies; and performs other related duties as assigned.


PHYSICAL REQUIREMENTS: Extended periods of sitting or standing, walking to restock medication, troubleshoot equipment, and perform quality assurance reports.  Procurement activities also involve bending, stooping to stock shelves; some of work is sedentary at computer workstation.  Physical demands of the position include lifting of moderately heavy items (up to 40 lbs) and delivery of loaded carts between pharmacy and ward areas.  Position duties involve some exposure to compounding reagents.  The incumbent is required to have average agility and dexterity.  Endurance of very stressful periods may be required due to uncontrollable workload demands.  Professional appearance, attitude and demeanor are required.

Note:  Relocation expenses are not authorized for this position.



Back to top

Basic Requirements: Citizenship - Citizen of the United States. 


GS-5 Education/Experience:  Candidates must meet all the requirements identified in the OPM Qualification Standards Handbook for General Schedule Positions, Group Coverage Qualification Standard for Technical and Medical Support Positions, GS-661 Pharmacy Technician Series (TS-2), dated August 1994.  At the GS-5 level, candidates must have at least one (1) year of specialized experience equivalent to the GS-4 level or a 4-year course of study above high school leading to a bachelor’s degree with major study in pharmacy, or that included at least 24 semester hours in pharmacy-related courses.


Specialized experience is experience which has equipped the applicant with the particular Knowledge, Skills and Abilities (KSAs) to perform successfully the duties of the position, and is typically in or related to the position to be filled.  Qualifying specialized experience may have been gained in hospital pharmacies, retail pharmacies, or in pharmaceutical firms or laboratories.  Experience must have provided basic knowledge of:  1) Pharmaceutical nomenclature; 2) Characteristics, strengths, and dosage forms of pharmaceuticals; 3) Pharmaceutical systems of weights and measures; 4) Variety of procedures and techniques involved in the care, storage, repackaging, bulk compounding, and distribution of pharmaceuticals. 


NOTE:  Although candidates are not required to individually address each KSA listed above, application packages must provide sufficient information to clearly demonstrate possession of the required KSAs, since they are part of the minimum qualification requirements for the position.


IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.  If your resume does not support your questionnaire answers, we will not allow credit for your responses.


If you are qualifying based on education please submit transcripts with application (unofficial transcripts will be accepted; if selected original official transcripts will be required).



All qualification requirements must be met by the closing date of the announcement.


Your resume and supporting documentation will be verified. Please follow all instructions carefully, as errors or omissions may affect your rating or consideration for employment. Note: For each job listed on your resume, be sure to include your title, a description of your duties, the month and year you started and the month and year you left, and the average number of hours you worked per week.  For Federal employment listed, please provide the series and grade (civilian positions) or the pay grade/rank (military positions), as well as the date of your last promotion.


Please see What to Expect Next section.


Back to top

VA offers a comprehensive benefits package. This link provides an overview of the benefits currently offered:

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. 


This position is in the Excepted Service.


The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at


This announcement may be used to fill additional vacancies occurring within 90 days of a selection.




Back to top



To apply for this position, you must provide a complete Application Package. (See "Required Documents" section below.) The complete Application Package must be submitted by 11:59 PM (EST) on Friday, March 01, 2013.

To begin the process, click the Apply Online button at the bottom of this screen to create an account or log in to your existing USAJOBS account. Be sure to upload the required documents before you submit your application. Please ensure you click the Submit My Answers button at the end of the process. Mailed/e-mailed applications will not be accepted.

Note: To change or update your application, simply reapply through My USAJOBS before the closing date. To check the status of your application, log into your USAJOBS account (, select Application Status, and click on the More Information link under the application status for this position.

If you cannot apply online: You will need to complete the Occupational Questionnaire (View Occupational Questionnaire) by submitting your answers on the 1203FX form ( and faxing the completed form, with all supporting documents, to (478)757-3144.  The 1203FX form will serve as a cover page for your fax transmission. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload, AFTER applying online: Complete the following cover page ( using 842854. You must use this fax cover sheet in order for your documents to be matched with your online application. Fax your documents to (478)757-3144. Keep a copy of your fax receipt in case verification is needed.


The following documents are REQUIRED for this position. Applicants failure to provide all information/documentation requested will be rated ineligible. 


• Resume

VA Form 10-2850c - Application for Associated Health Occupations (Available at (required).

• Responses to the Occupational Questionnaire

• OF-306, Declaration for Federal Employment:

• If currently employed by the Federal Government, include most current SF-50 (Notification of Personnel Action) showing career status, grade and step 

• Transcripts (if applicable)

• Other documents - use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans' Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.


Karen M. Reynard
Phone: (713)791-1414x4714
Agency Information:
VHA Houston VAMC
Department of Veteran Affairs
Michael E DeBakey VAMC 2002 Holcombe BL
Room 4A-149
Houston, TX


After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure your resume supports the answers given in the questionnaire. If your resume does not support your questionnaire answers, we will adjust your rating accordingly. If you are eligible and qualified, your application may be referred on to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined. (Status updates will not be provided prior to this notification.)


Back to top
Print Preview

Job Announcement Number:


Control Number: