This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:ABQ-13-SF679-TWW-836700

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$24,933.00 to $40,706.00 / Per Year


Wednesday, February 13, 2013 to Tuesday, December 31, 2013




Full Time - Excepted Service Permanent


1 vacancy in the following location:
Albuquerque, NM View Map


US Citizens and Status Candidates


Vacancy Identification Number (VIN): 836700 

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. 

How would you like to become a part of a team providing compassionate care to Veterans?


This is an open continuous announcement. We accept applications for this occupation on an ongoing basis: qualified applicants will be considered as vacancies become available. This announcement covers all clinics within the New Mexico VA Health Care System.

**ATTENTION: Answering the on-line questionnaire and submitting a Resume does not constitute a complete application. You MUST submit those documents reflected as "REQUIRED" under the "How to Apply" tab.  Failing to submit any documentation that is required may result in loss of consideration.

As a VA Professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

NOTE:  The full performance level of this vacancy is GS-05.  The actual grade at which an applicant may be selected for this vacancy is in the range of GS-03 to GS-05.  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the grade and step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

VA encourages persons with disabilities to apply.



  • U. S. Citizenship
  • Must pass pre-employment examination
  • English Language Proficiency required
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


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The Medical Support Assistant (MSA) serves as an advisor and performs technical activities involved with assisting, screening and processing Veterans, non Veterans and beneficiaries, whose age may vary from 18 to 100+, seeking pain treatment within the various clinics for the New Mexico VA Health Care System.  The incumbent relays incoming and outgoing telephone messages and inquiries. He/she is expected to recognize and refer urgent inquiries to professional staff for immediate action. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. The MSA receives and directs patients and visitors, answers routine inquiries regarding inpatient and outpatient scheduling and procedures, and makes appropriate referral of questions concerning patient's condition. The incumbent will be expected to review and update computer-based patient files to ensure accuracy and completeness of the computer database. The MSA will obtain and process patient medical records as necessary and identify and/or stamp with the correct patient identification. The incumbent will serve as a key member of the patient care team providing crucial administrative advice and guidance. He/she will retrieve consolidated health records, x-rays, reports and other data as requested by practitioners. The Medical Support Assistant provides clerical work and program support to assist in the care and treatment of patients.

Work Schedule:  Various Shifts (Dependent on the clinic to which selected)
Position Description Title/PD#: Medical Support Assistant / Functional Statement
Physical Demands: This position requires walking, standing, stooping, lifting, bending, pushing, turning, and at times carry heavy loads. The work may require regular and recurring ability to to physically control or defend against emotionally ill patients. Must be able to utilize good body mechanics, and have stamina to withstand stress.
Relocation Incentives/Expenses:  Relocation Incentives and/or Expenses are NOT authorized for this/these positions.

Fair Labor Standards Act:  Non-Exempt
Bargaining Unit Status Code:  1272
Background Information:  NACI
This is NOT a Supervisory position


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Citizenship: Citizen of the United States.
Certification: NONE
Physical Standards/Requirements: The work requires manual dexterity for data entry, filing, and working with medical records. The work is mostly sedentary with some walking, standing, bending, twisting, lifting, stair climbing, and carrying (up to 20 pounds) of medical records, supplies, and forms. During emergency situations, the employee may undertake tasks requiring higher levels of physical exertion, such as retrieving critically needed medical supplies from another floor or evacuation medical records and patients. 

Experience/Education GS-3 (Entry Level):

Education: One year of education above high school
Experience: Six months clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.
Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Experience/Education GS-4:
Education: Two years of education above high school
Experience: One year of clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

Applicants are expected to possess the knowledge, skills, and abilities identified below and may be expected to respond to questions and/or scenarios for verification of possession:
--Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments
--Ability to use various types of office automation equipment and software
--Ability to set up, organize, and maintain record systems

Specialized Experience/Education GS-5:
Education: At least four (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. (TRANSCRIPT REQUIRED).
Specialized Experience: At least one year at the next lower grade level which demonstrates the knowledge, skills, and abilities required of the position.

Applicants are expected to possess the knowledge, skills, and abilities identified below and may be expected to respond to questions and/or scenarios for verification of possession:
Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports
Knowledge of basic medical terminology
--Ability to make appointments in a clinical setting
--Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work
--Ability to communicate effectively and professionally with employees at varying grade levels


Reference: VA Handbook 5005, Part II, Appendix G45, dated 6/7/2012, Medical Support Assistant Qualification Standards


APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:

When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit


Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at


This job opportunity announcement may be used to fill additional vacancies.


This position is in the Excepted Service and does not confer competitive status. 

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.


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To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide ( for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire:
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page using the following Vacancy ID: 836700.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.

The complete Application Package must be submitted by 11:59 PM (EST) on Tuesday, December 31, 2013.


In order to be fully considered you must provide a complete Application Package which includes:

  1. CV or Resume.   Résumé (It is strongly recommended to build your résumé in USA Staffing, if you choose not to, your résumé must, at a minimum, include the following: full name, date of birth, full social security number.For each previous place of employment; name, address AND dates of employment in mm/yyyy – mm/yyyy format; GS-level (or equivalent if not federal employment).
  2. VA Form 10-2850c - Application for Associated Health Occupations
    (Available at (REQUIRED).
  3. Occupational Questionnaire  (REQUIRED)
  4. Declaration for Federal Employment (OF 306)      
    (Available at:
  5. If prior military service, include all copies of your DD Forms 214 or proof of service (REQUIRED-If applicable).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at  
  6. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (REQUIRED).


Toby Wurschum
Phone: (505)265-1711x2244
Agency Information:
VHA New Mexico HCS Albuquerque
DVA New Mexico VA Health Care System
HR Management Service 05
1501 San Pedro Dr SE
Albuquerque, NM


If you wish to know the status of your application at any time in the process, refer to the automated status updates available with the Application Manager of your account.


After we receive your complete application package (including all required documents), your qualification will be reviewed and assigned an initial rating.  If qualified, we will review your application to make sure that your résumé supports the answers given in the questionnaire.  If your résumé does not support your questionnaire answers, we will adjust your rating accordingly.  Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and a possible interview.  You will be notified when your rating is determined.


IF YOU FAIL to provide the documentation that is identified in the REQUIRED DOCUMENTS portion of this announcement you will not be considered and receive an electronic notification of either “IDMA” or “IFM”.

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