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This Position Is No Longer Available

Job Title:  Administrative Operations Assistant
Agency:  Consumer Financial Protection Bureau
Job Announcement Number:  13-CFPB-298X

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$42,100.00 to $71,500.00 / Per Year
Thursday, February 14, 2013 to Friday, February 22, 2013
Excepted Service - Time-Limited Appointment - not-to-exceed 24 months; May be extended or may be made permanent.
FEW vacancies - Washington DC Metro Area, DC, US

Applications will be accepted from U.S. Citizens.


Are you looking for a job where you can make a difference? At the Consumer Financial Protection Bureau (CFPB), we know that every member of the team contributes to success! That's just one of the reasons that CFPB, the first agency established in the 21st century, is fast becoming one of the best places in the Federal government to work. At CFPB, you will use your administrative support expertise in an exciting, challenging, and collaborative environment. You'll have the opportunity to use your current skills, and gain new ones, while helping to make financial markets work for millions of Americans and their families.

If you are a seasoned professional with top-notch skills and experience successfully performing a wide variety of administrative functions and activities and you are seeking a new opportunity to grow your knowledge, skills, and abilities, then the CFPB may be the right place for you!

CFPB is seeking to fill numerous administrative positions that will provide support throughout the Bureau.  Selectees may be placed in one of the following CFPB Offices: CFPB Director; Chief Operating Officer; Consumer Education and Engagement; Research, Markets, and Regulations; Supervision, Enforcement, Fair Lending and Equal Opportunity; General Counsel; or, External Affairs.  An assignment in any of these offices will give you the opportunity to experience many aspects of the CFPB mission of consumer financial protection as you provide the administrative support which is vital to the successful operation of the office and CFPB.  For more information on CFPB, or to read about the mission of each of these individual offices, please see our website a

  • This position is being filled under CFPB's excepted service authority.
  • Appointment under this authority will be made in the excepted service and do not convey competitive status.
  • This appointment may be extended.
  • This appointment may be eligible for conversion to a permanent position; If made permanent, this position would remain in the excepted service.
  • Employee may be subject to a trial period that will cover the full period of the appointment, including extension up to two years.

    • Background Investigation
    • U.S. Citizenship


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    The following are the duties at the CN-33 level.  If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.  

    The major duties of this position include: 

    • Providing accurate and timely advice on procedures, reports, requirements, and other matters necessary to implement office policies, directives, and instructions.
    • Responding to a variety of substantive requests for program, budget, and statistical information.  Interpreting and replying to non-routine requests and reporting requirements or arranging for a response from the appropriate staff members.
    • Solving administrative problems, and improving the administrative procedures used in the organization.  Anticipating and managing workflow within the office.
    • Receiving calls and visitors to the office.  Determining the nature of the business involved and personally furnishing information, or referring to the appropriate person or office.  Establishing and maintaining meeting and appointment calendars.
    • Reviewing and monitoring incoming correspondence (including electronic mail), determining necessary action, routing and tracking items, and following up on requests that can be handled personally or bringing significant items to the attention of appropriate staff members.  Reviewing all outgoing correspondence, documents, and reports for proper format, grammar, and conformance with established policy.  Composing letters or memos based on verbal or written instructions. 
    • Planning and organizing meetings, conferences, and workshops by: preparing agenda items; notifying participants; arranging luncheons and other social activities; developing background information; arranging for meeting space, speakers, clerical support, and other related logistical details.  Attending meetings and recording minutes, summarizing points and issues discussed, and following up on commitments.  Making travel arrangements and preparing and submitting travel vouchers via an automated system.
    • Developing and maintaining, various automated data base, word processing, spreadsheet, desktop publishing, and graphics applications in support of a wide variety of activities and operations.  Using technological expertise to gather, assemble and portray information in meaningful, effective, and creative ways.
    • Processing and maintaining time and attendance and leave records - verifying accuracy, entering/editing corrected data, ensuring that time and attendance reports are submitted in a timely manner.
    • Organizing and maintaining an office filing system.  Developing and maintaining records systems or reports, including appropriate ticklers and logs.  Following Federal/agency guidance for disposing of material.
    • Procuring, or working closely with the procurement staff, to obtain supplies, equipment, and services, including ensuring that administrative arrangements for new employees are handled in a timely and smooth manner.  Assisting in coordinating office moves as necessary.  Processing and/or tracking information as needed.


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    You must meet eligibility and qualification requirements within 30 days of the closing date.  You must answer all job-related questions in the job questionnaire.

    Specialized Experience for CN-32:  To qualify at CN-32, you must have one year of specialized experience at or equivalent to the CN-31 level in the Federal service.  (For qualification purposes, the CN-31 level is broadly equivalent to the GS-5 level.)  For this position, specialized experience is experience that demonstrates skill in applying a range of work processes and procedures to perform a variety of administrative support activities.  Such experience must have included:  solving routine administrative problems; coordinating and tracking correspondence and other documents; providing support services such as time and attendance recording, preparing travel arrangements, and reviewing travel vouchers; arranging for conferences and meetings; and preparing correspondence, reports and other written material using a variety of office software products for word processing, spreadsheets, database management, and slide presentations. 

    Specialized Experience for CN-33: To qualify at CN-33, you must have one year of specialized experience at or equivalent to the CN-32 level in the Federal service.  (For qualification purposes, the CN-32 level is broadly equivalent to the GS-6 level.)  For this position, specialized experience is experience that demonstrates the application of complex work processes and procedures to the performance of a wide variety of administrative and programmatic support functions and activities.  Such experience must have included:  solving non-routine administrative problems or proposing improvements to administrative processes; gathering and consolidating data to respond to factual requests for program information; interpreting and applying regulations, policies and procedures to perform a variety of administrative support duties; coordinating and tracking correspondence and other documents; providing support services such as time and attendance recording, preparing travel arrangements, and reviewing travel vouchers; arranging for conferences and meetings; and preparing correspondence, reports and other written material using a variety of office software products for word processing, spreadsheets, database management, and slide presentations.

    The experience may have been gained in either the public or private sector. One year of experience refers to full-time work; part-time work is considered on a prorated basis.


    Your application includes your:
    1. Resume,
    2. Responses to the online questions,
    3. Required supporting documents;
    4. Cover letter (optional).
    Note: If a cover letter is submitted, it may be used to assess your qualifications.

    We use a multi-step process to evaluate and refer applicants:

    1.  Minimum Requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position.  You may be found "not qualified" if you do not possess the minimum competencies required for the position.  If your application is incomplete, we may rate you as ineligible.

    2.  Rating: Your application will be evaluated against your responses to the occupational questionnaire.  You may also be further evaluated using additional assessment processes.   

    Category rating procedures will be used to rank and refer eligibles.  Based on your responses to the online questionnaire, you will be assigned a score.  Your score will determine in which of the three categories you will be placed: Categories A, B, or C. Under this process, veterans will be assigned to the appropriate category (without additional preference points) and then placed at the top of their category. 

    Review your resume and responses carefully.  Responses that are not fully supported by the information in your application package may result in adjustments to your score.  A human resources representative will validate the qualifications of those candidates eligible to be referred to the selecting official.  Your resume will be among the factors used in setting your pay, should you be made an offer of employment.  Please ensure that it fully describes your experience as it relates to the position for which you are applying.

    3.  Referral: If you are among the top qualified candidates, your application will be referred to a selecting official for consideration and possible interview. 

    We recommend that you preview the online questions for this announcement before you start the application process.

    To preview questions please click here.


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    Our comprehensive benefits are among the most generous in the federal government. They include:

    • Challenging and rewarding work benefiting American consumers
    • Opportunities for development and advancement
    • Extremely competitive salaries
    • Access to comprehensive Federal health, vision, dental, life, and long-term care insurance programs
    • Additional access to CFPB-specific vision, dental, short- and long-term disability, and insurance programs while you work at CFPB   
    • Ten paid holidays, 13 days of sick leave, and 13-26 days of vacation time each year
    • Public Transit Incentive Program (PTIP) 
    • Employee Assistance Program (EAP)
    • Emergency Child Care Access (Contracted Service)   
    • Alternative Work Schedule and Telework access
    • The CFPB offers its own FSA Program.  As a result CFPB employees are not eligible to participate in FSAFEDS. If you are currently participating in FSAFEDS and you accept a position with CFPB, in order to continue participation in a FSA for the year you must enroll in the CFPB FSA program.  You are eligible to incur expenses against your FSAFEDS account(s), up to your separation date from your current agency.  In addition you will have until April 30th of the year following your separation from your current agency to get the expenses that were incurred, reimbursed through FSAFEDS. Any balance that remains in your FSAFEDS account after all eligible expenses have been incurred and reimbursed will be forfeited.  Due to IRS regulations, you are not able to transfer your FSAFEDS contributions into a CFPB FSA Account.  If you have questions please contact FSAFEDS at 1-877-FSAFEDS. 


  • We may select from this announcement or any other source to fill one or more vacancies.
  • This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau.
  • All candidates will be considered without regard to any non-merit reasons such as race, color, religion, sex, age, national origin, lawful political affiliation, marital status, disability, sexual orientation, protected genetic information, parental status, membership in an employee organization, or other non-merit factors.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with Selective Service System or are exempt from having to do so.
  • Relocation expenses will not be paid.
  • Ethics:  CFPB employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at  In addition, CFPB employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Bureau of Consumer Financial Protection (5 CFR 9401), which, among other things, prohibit an employee or the employee’s spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by CFPB.   CFPB’s regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys.  Applicants may review the CFPB ethics regulations and a summary of the regulations at   Questions regarding these requirements and prohibitions should be directed to the CFPB Ethics Office at


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    The following instructions outline our application process.  You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.  We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday – Friday). If applying online poses a hardship, please contact us as soon as possible.  

    The Consumer Financial Protection Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis.  Please contact us if you require this for any part of the application and hiring process.  

    Step 1 - Create or Upload a Resume with USAJOBS (;  We suggest you go to the end of the “Qualifications & Evaluations” section of the job announcement to preview the online questions.  You may need to customize your resume to ensure that it supports your responses to these questions.  Resume Tips 

    Step 2 - Apply Online;  Click the “Apply Online” link on this page.  You will then be directed to USAJOBS where you must select a resume.  After selecting a resume, click on the "Apply for this position now!" link, and follow the prompts to register (if you have not already done so).  You will then be required to answer a few questions, and submit all required documents.  To return to your saved application, log into your USAJOBS account and click on "Application Status."  Click on the position title, and then select "Apply Online" to continue.

    Step 3 – Answer the Online Questions and Submit Your Online Application;  If this is your first time on CFPB’s CareerConnector website, you will be prompted to register by answering questions related to your eligibility for federal employment.  The system will save these responses and take you back to the main screen so that you can answer the job-specific questions.  Select “Take me to the assessment” and click on the “Continue” button to answer the job-specific questions.  You must answer all the questions and click the “Finished” button.

    Step 4 – Review and Confirm Your Submission;  You will now have the option to upload a document or print fax cover-sheets for your required documents.  (See Step 5 for details.)  Once you click “Done,” you will see a summary of your application for your review.  You may also print a copy for your records.  When you click “Finished” at the bottom of the page, you will then be directed back to USAJOBS where you can confirm that your application has been submitted.  You may also track your application status from your USAJOBS account.

    Step 5 – Submit Required Documents;  You can submit any required or optional documents (described below) by document upload or fax.  Whichever method you choose, please include the job announcement number with your documents.  To protect your privacy, we encourage you to remove your social security number from anything you submit.

    Document Upload:  You may upload supporting documents in one of two ways:

    1.  Once you finish answering the questions in the job announcement, you will be prompted to upload your document(s) to your application.  You will be given the choice to either upload the document as part of the application process or you can select a document that you have already loaded on USAJOBS.  OR

    2.  You may upload a document to an existing application by logging in to your USAJOBS account.  Click on “My Applications” and search for the vacancy.  Once you have located the vacancy, click on it and select “Apply Online.”  Move through your existing application until you reach the “Documents” page and select “Upload” to add a document to your application.  Be sure to review your complete application to confirm that the document(s) uploaded properly.

    In the “Application Review” section, you should see your uploaded documents listed on the “Vacancy Documents” screen.  Once you see them, click “Finished;” you will then be returned to USAJOBS.

    Fax:  Create a fax cover-sheet in CareerConnector by following the “Faxing Supporting Documentation” instructions.  The fax number is on the cover-sheet.


    Please note that if you do not provide all required information, as specified in this announcement, you may lose consideration for this position (or lose the special consideration for which you may be eligible).


    If you are claiming veterans’ preference, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge.  Compensably disabled preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form.  An SF-15 may be found at the OPM Forms Page. For more information on veteran’s preference, click here. 


    Applicant Call Center
    Phone: 304-480-7300
    Fax: 000-000-0000
    TDD: 304-480-8725
    Agency Information:
    Consumer Financial Protection Bureau
    See "How to Apply" Section
    Parkersburg, WV
    Fax: 000-000-0000


    You may check the status of your application for this position at any time by logging into your account at  We also recommend you opt to receive status change emails through USAJOBs.  Please notify us if your contact information changes after the closing date of the announcement.  Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

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