This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:MRN-HA-13-841472

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$24,933.00 to $40,706.00 / Per Year

OPEN PERIOD:

Wednesday, February 13, 2013 to Wednesday, February 20, 2013

SERIES & GRADE:

GS-0679-00

POSITION INFORMATION:

Full Time - Excepted Service Permanent

DUTY LOCATIONS:

2 vacancies in the following location:
Evansville, IN United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Vacancy Identification Number (VIN): 841472 

 

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  

 

How would you like to become a part of a team providing compassionate care to Veterans? 

 

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.  

 

Special Employment Consideration:  VA encourages persons with disabilities to apply. 

AREA OF CONSIDERATION:  This position is open to U.S. Citizens.

To view this announcement online please go to:

http://www.usajobs.gov/GetJob/ViewDetails/337660500

This position is located in Nursing Service, Consult Unit, Evansville, IN.

Tour of Duty:  Monday - Friday, 8:00 a.m. - 4:30 p.m.

Travel and Relocation expenses will not be paid.

NOTE:  The full performance level of this vacancy is GS-5.  The actual grade at which an applicant may be selected for this vacancy is GS-3 - GS-5.  The Professional Standards Board (a peer-review group) will review the selected candidates's qualifications and recommend the step at which the candidate will be placed.  The salary is based on the grade and step approved for the selected candidate.

PLEASE NOTE: In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one. Submission of a resume' or a 1203FX form alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described under Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.

KEY REQUIREMENTS

  • U. S. Citizenship
  • English Language Proficiency required
  • Background and-or Security Investigation required
  • Must pass pre-employment examination

DUTIES:

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This position serves as a Medical Support Assistant (MSA) for the Consult Unit.  The incumbent is responsible for coordinating a variety of substantial, complex administrative and technical medical tasks to include patient appointment priority determination, appointment scheduling/coordination and problem solving.  The success of the Consult Unit program is critical for the VA in providing quality health care to our veterans and the incumbent serves as a key contact within the Consult Unit, and is a critical link between the medical practitioner and the patient.  The incumbent must provide excellent customer service and must adhere to VA local, National, and Service policies and procedures. He/She must maintain confidentiality agreements, abide by HIPPA laws, and exhibit ethical conduct at all times. Employee must complete and adhere to necessary annual VHA training requirements.

 


QUALIFICATIONS REQUIRED:

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All legal and regulatory requirements must be met within thirty days of the closing date of this announcement.

 

BASIC REQUIREMENTS:  

  • U.S. citizenship. 
  • English Language Proficiency required.
  • Experience/Education:  Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or one year of education above high school; or equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
      

GRADE DETERMINATIONS:

GS-3 MSA (Entry Level)
Experience or Education. None beyond the basic requirements.


Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.

  

GS-4 MSA (Developmental Level)
Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.


Assignment. This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor. Assignments at this level include but are not limited to: interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

 

Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.
2. Ability to use various types of office automation equipment and software.
3. Ability to set up, organize, and maintain record systems.

 

GS-5 MSA (Full Performance Level)
Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.


Assignment. This is the full performance level for MSAs. At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).


Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
1. Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.
2. Knowledge of basic medical terminology.
3. Ability to make appointments in a clinical setting.
4. Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.
5. Ability to communicate effectively and professionally with employees at varying grade levels.
6. Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

 

Preferred Qualifications: Experience using computerized medical records, Experience using or education in medical terminology, Experience as a clerk/receptionist in medical office setting, Experience using computerized scheduling program.

 

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

 

References : VA Handbook 5005, Part II, Appendix G45, Medical Support Assistant QUALIFICATION STANDARD , dated June 7, 2012 or  VA Handbook 5005 at http://www.va.gov/ohrm/joblistings/VAQualStds.doc (also available in the local Human Resources Office)

 

PHYSICAL REQUIREMENTS:  The work is sedentary.  Typically, the employee sits comfortably to do the work.  However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts.  No special physical demands are required to perform the work.  

 


APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: http://www.ed.gov/admins/finaid/accred/index.html All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:

When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.

HOW YOU WILL BE EVALUATED:

Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.

 

If applicants are interviewed for this position, performance based interview questions will be used.  For additional information regarding performance-based interviews, please review the following website on the Internet:  http://www.va.gov/pbi   In addition, candidates may be interviewed by a panel.

 

NOTE:   KSAOs have been placed in the qualifications section of this announcement.   Your application will be reviewed to determine your qualifications.  You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment for this position.  Please be sure your resume and supporting documentation clearly reflect your expertise related to the following competencies:


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www.va.gov/JOBS/Job_Benefits/benefits.asp

  

This job opportunity announcement may be used to fill additional vacancies.



OTHER INFORMATION:

This position is in the Excepted Service and does not confer competitive status. 

 

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.



HOW TO APPLY:

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To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide (http://www4.va.gov/OHRM/joblistings/uploading-and-using-documents-online.doc) for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS. Check your account (https://my.usajobs.gov/Account/Login) to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: http://www.opm.gov./forms/pdf_fill/OPM1203fx.pdf.  PLEASE NOTE: In Section 25 of the Occupational Questionnaire, you may notice that the numbering restarts with number one. When entering your responses on the 1203-FX form please continue to enter your responses on the next available number within this section. The numbers on the 1203-FX will not match the Occupational Questionnaire once it restarts with number one. Submission of a resume' or a 1203FX form alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described under Required Documents section. Please carefully review the complete job announcement and the "How to Apply" instructions. Failure to provide the required information and/or materials will result in your application not being considered for employment.
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page  http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID: 841472.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.

The complete Application Package must be submitted by 11:59 PM (EST) on Wednesday, February 20, 2013.



REQUIRED DOCUMENTS:

You must provide a complete Application Package which includes:

  1. CV or Resume.
  2. VA Form 10-2850c - Application for Associated Health Occupations (Available at  http://www.va.gov/vaforms/medical/pdf/vha-10-2850c-fill.pdf) (required).
  3. Occupational Questionnaire
  4. If prior military service, include all copies of your DD Forms 214 or proof of service (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at http://www.opm.gov/forms/pdf_fill/SF15.pdf).  
  5. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).

AGENCY CONTACT INFO:

Kimberly Haase
Phone: (618)997-5311x59223
Email: KIMBERLY.HAASE@VA.GOV
Agency Information:
VHA Marion IL VAMC
Human Resources Liaison Office
2401 West Main St
Marion, IL
62959

WHAT TO EXPECT NEXT:

After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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Job Announcement Number:

MRN-HA-13-841472

Control Number:

337660500