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This Position Is No Longer Available

Job Title:  Executive Director, Enterprise Networks and Technical Support
Department:  Department Of Homeland Security
Agency:  Customs and Border Protection
Job Announcement Number:  EXSER/13-841006CBP

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$119,554.00 to $179,700.00 / Per Year
Wednesday, February 13, 2013 to Friday, March 08, 2013
Full Time - Permanent
1 vacancy in the following location:
Springfield, VA United StatesView Map
All groups of qualified individuals


The President has challenged cabinet Secretaries and senior Federal agency heads to create a government that is more citizen centered, results oriented, and market based. To achieve this vision within The Department of Homeland Security, we are searching for high caliber leaders who possess high standards of excellence and enjoy challenges and opportunities.

Note: This amends vacancy announcement EXSER/13-841006CBP to change the closing date from 03-13-13 to 03-08-13.


Note: U.S. Customs and Border Protection may authorize a recruitment or relocation bonus (not to exceed 25% of basic pay) for an eligible selectee. A service agreement is required.



  • U.S. Citizenship
  • Background Investigation


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The men and women of U.S. Customs and Border Protection (CBP) are the guardians of our Nation's borders.   CBP, an agency with 60,000 employees worldwide, is responsible for preventing the entry of terrorists and their weapons into the United States, while facilitating the flow of legitimate trade and travel.   CBP's major operational organizations include Field Operations, whose CBP Officers work at over 300 ports of entry to screen passengers and cargo entering the country; Border Patrol, whose Agents stop illegal entry at the borders between the ports of entry; and Air and Marine, whose Pilots and Marine Interdiction Agents help to protect our country in the aviation and maritime environments.  


As Executive Director, Enterprise Networks and Technical Support, in the Office of Information and Technology (OIT), you will oversee an office that provides innovative information technology services and solutions to CBP and DHS customers.   You will be responsible for engineering enterprise solutions that provide optimal IT data integrity and accessibility that ensures program quality, reliability, and IT systems availability that support the protection of U.S. borders and the facilitation of legitimate trade.   In this capacity, you will use industry and government best practices to integrate business and technical solutions across the OIT enterprise.   You will also be responsible for providing CBP and DHS customers with enterprise architecture design and management, systems engineering, data center operations and services, strategic planning, security program management, technology evaluation and integration, audit coordination, and enterprise process management.


You will be responsible for an IT infrastructure that supports all of CBP's mission-critical and mission support systems operating at 1,200 field locations and supporting over 40,000 end users.   This infrastructure includes the largest data center in DHS, with over 500 servers and 250 terabytes of data storage, plus a nationwide network with over 40,000 workstations and 950 local area networks.   You must ensure that this infrastructure and the systems it supports are operational 24 hours a day, 365 days a year.


You will participate in promoting effective operations by implementing budget-linked capital planning with performance-based and results-based IT systems, ensuring effective acquisition and use of IT, and carrying out CBP information resources management responsibilities.   You will lead and facilitate development, implementation, and maintenance of a sound and integrated IT architecture for the agency, and promote effective design and operation of all major information resource management processes.   You will have IT architecture responsibility that encompasses development of an integrated framework for maintaining and evolving existing IT and acquiring new IT to achieve CBP's strategic and information resource management goals.


You will provide executive level direction in planning, implementing, and evaluating long-range IT activities to support CBP strategic business plans and cross-functional business solutions.   You will participate in allocating resources to programs and major projects to accomplish CBP goals and policies.   You will conduct extensive evaluations of program and project goals, making adjustments as necessary to assure that the office adapts smoothly to rapidly changing environments.


You will participate in budget crafting, Capitol Hill discussions, and Office of Management and Budget processes.


As a member of the agency's executive team, you will implement the President's Management Agenda within your specific area of responsibility.   For an overview of the diverse responsibilities CBP carries out within the Government, visit our website at www. cbp. gov.


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To meet the minimum qualification requirements for this position, you must show in your résumé that you possess the five Executive Core Qualifications (ECQs), the Technical Qualification(s), and other qualifications, if applicable, listed below.


Additional information on the Executive Core Qualifications is available at

Program Management Certification:  Applicants must possess or be eligible for Level III Program/Project Management (P/PM) certification in accordance with the Department of Homeland Security (DHS) Program Manager Certification Standards, the Defense Acquisition Workforce Improvement Act (DAWIA), or Federal Acquisition Certification for Program and Project Managers (FAC-P/PM).  Applicants who currently possess or are eligible for Level II Program/Project Management (P/PM) certification and can achieve Level III certification according to DHS, DAWIA, or FAC-P/PM standards within eighteen months of the date of appointment to this position will also be considered.  Please indicate your level and source (DHS, DAWIA, FAC-P/PM) of certification, or eligibility for certification in your résumé.


Certification requirements can be found at:


Department of Homeland Security-


Department of Defense Acquisition Workforce Improvement Act-


Federal Acquisition Certification in Program / Project Managers-

We recommend that your résumé emphasize your level of responsibilities, the scope and complexity of programs managed, and your program accomplishments, including the results of your actions.  

Please do not submit separate statements addressing the ECQs and Technical Qualification(s).


Executive Core Qualifications


ECQ 1 - LEADING CHANGE : The ability to bring about strategic change, both within and outside the organization, to meet organizational goals.   Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.


ECQ 2 – LEADING PEOPLE : The ability to lead people toward meeting the organization's vision, mission, and goals.   Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.

ECQ 3 – RESULTS DRIVEN : The ability to meet organizational goals and customer expectations.   Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.

ECQ 4 – BUSINESS ACUMEN : The ability to manage human, financial, and information resources strategically. 

The ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.


Technical Qualification


6.     Expert knowledge of best practices in information technology (IT) management and acquisitions, and skill in managing complex IT programs that support an enterprise vision, create improved customer service, and ensure IT program performance in a large, geographically-dispersed organization.

We may choose to pay your relocation expenses in accordance with Federal Travel Regulations.   If you are hired, you will have to complete a Public Financial Disclosure Report within 30 days after appointment.   If you are a male and are hired, and if you were born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under Selective Service law.  


The Immigration Reform and Control Act of 1986 seeks to preserve jobs for those who are legally entitled to them: American citizens and aliens who are authorized to work in our country.   This law requires employees to provide a document or documents that establish identity and employment eligibility.

Recruitment or Relocation Bonus :   CBP may authorize a recruitment or relocation bonus (not to exceed 25% of basic pay) for an eligible selectee.   A service agreement is required.


Background Investigation:   This position is a sensitive position and the tentative selectee must undergo and successfully complete a background investigation as a condition of placement/retention in the position.   A security clearance is required.


Probationary Period:   You will serve a one-year probationary period unless you previously completed the probationary period in the SES.


Drug Testing: This position has been identified as a Testing Designated Position under the Customs and Border Protection, Drug-Free Workplace Program.   Satisfactory completion of the drug test is a condition of placement and/or employment in the position and the incumbent(s) of this position is thereafter subject to Random Drug Testing.


Our evaluation will be based on the information you provide. Verification of performance, suitability, and security information from reference checks will be taken into consideration when making offers of employment.


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You will be eligible for performance bonuses of 5 to 20 percent of base pay for superior accomplishments.   You will be covered by a defined benefit, contributory Federal retirement system.   You may participate in a retirement savings investment plan that offers before-tax savings and tax-deferred investment earnings.   You may select one of a variety of health plans and options under the Government's Federal Employees' Health Benefits program and you may participate in the Federal Employees' Group Life and Long Term Care Insurance Programs.   You will earn 26 days of vacation leave and 13 days of sick leave per year.   In addition, the Government observes 10 regular paid holidays each year.


The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor.  

CBP provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify us. Decisions on granting reasonable accommodation will be made on a case-by-case basis.


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Note:   Résumés must be submitted using the USA Jobs website application manager.    We are no longer accepting résumés via email or standard/express mail.  To create your account and apply for this position, please visit the following website:


Your application materials must be received by 11:59pm of the closing date of this announcement, Friday, March 08, 2013.


It is your responsibility to verify that information entered, uploaded, and sent is received and is accurate.  You may complete the assessment questionnaire more than once, but only your most recent submission will be used.    


If you are unable to upload your documents using Application Manager, you may fax them to 1-478-757-3144.  DO NOT FAX the same documents that have been uploaded into Application Manager.  If you are unable to submit your application online, you may View Occupational Questionnaire, complete the questionnaire using form 1203-FX and fax the form to 1-478-757-3144 The required fax cover sheet  must be included and should include the Vacancy Identification Number: 841006.


You must submit a résumé to describe your qualifications. Your résumé must not exceed five pages, including an optional cover letter.   Any additional information beyond five pages will not be evaluated.   Please do not submit an application form (such as OF 612, Optional Application for Federal Employment) in lieu of a résumé.   Applicants typically provide the following information:

·       Vacancy announcement number - EXSER/13-841006CBP

·       Full name, e-mail and mailing addresses, and day and evening telephone numbers

·       Educational information, including the name, city and state of colleges or universities you attended, as well as the type and year of any degree received. Report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the
U.S. Department of Education. For more information, you may refer to the following
U.S. Department of Education website:  

·       Information about your paid and non-paid work experience related to this position including:

          - Job title (include series and grade if Federal job)

          - Duties and accomplishments

          - Employer's name and address

          - Supervisor's name and phone number

          - Starting and ending dates of employment (month and year)

          - Salary

·       Information about honors, awards, and special accomplishments

·       For reference check purposes, you must submit the names, current addresses, and telephone numbers of three professional references, including a current or recent supervisor (or someone in your current chain of command), who have knowledge of your past performance.

·       Demographic Information on Applicants Form (O.M.B. No. 3046-0046). Submission of this form, which is available here , is optional. The information on this form is used to determine if our recruitment efforts are reaching all segments of the population, consistent with Federal equal employment opportunity laws.


To review a sample résumé and résumé writing tips for executive positions, please visit our website:


DO NOT SUBMIT ANY ADDITIONAL INFORMATION:   Extraneous materials, such as narratives addressing the ECQs and award certificates, will not be considered.


Ariel L. Plisko
Phone: (202)863-6394
Agency Information:
CBP Executive Services
US Customs and Border Protection
Office of Human Resources
8th Floor 1400 L Street NW
Washington, DC


You may verify your documents have been processed by logging into  Uploaded documents may take up to one hour to clear the virus scan.  Faxed documents may take 2-3 business days to process.

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