This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:CUSTOMER SERVICES RELATIONS ASSISTANT

Department:Department of the Army

Agency:Army Installation Management Command

Job Announcement Number:WENAFEF13840143B

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$9.50 to $11.40 / Per Hour

OPEN PERIOD:

Monday, February 11, 2013 to Wednesday, February 13, 2013

SERIES & GRADE:

NF-1101-02

POSITION INFORMATION:

Intermittent - Intermittent

DUTY LOCATIONS:

1 vacancy in the following location:
Fort Hood, TX United StatesView Map

WHO MAY APPLY:

US Citizens and Non Citizens

JOB SUMMARY:

The FMWRC mission is to create and maintain "FIRST CHOICE" MWR products and services for America's Army, essential to a ready, self-reliant force.

These positions are located at BLORA- Belton Lake Outdoor Recreation Area.

 

Independently performs customer service relations work that contributes toward the well-being of both civilian and military guests and the protection and safety of these guests, other employees and government property.

KEY REQUIREMENTS

  • Direct Deposit is required
  • Social Security card is required
  • PCS Orders must be attached to claim Spouse Preference.
  • A valid driver's license must be submitted with your resume.
  • A medical examination is required.

DUTIES:

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Independently performs customer service relations work that contributes toward the well-being of both civilian and military guests and the protection and safety of these guests, other employees and government property. Checks membership cards of persons entering the facility. Uses tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to rules and policies, including those whose dress or manner does not meet prescribed standards. Ensures that patrons comply with applicable rules and standards.  Maintains assigned area in a clean and orderly manner. Ensures compliance with fire, safety and security standards. Familiarizes self with calendar of events in order to inform patrons of scheduled activities.  Provides security at designated areas by patrolling the premises to prevent unauthorized access. Performs routine security checks to insure buildings, gates and equipment are properly locked or secured. Inspects grounds for fire, break-in, vandalism or trespassing. Reports incidents to proper authorities. Maintains log of authorized visitors and checks to insure visitors are authorized entry. May operate a motor vehicle.

Qualifications Requirements:  Related experience as described above. Must possess excellent customer services skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies, requirements and rules of the facility for which employed. Must be able to operate and use the various safety and other electronic and automated equipment involved in providing for the well-being of guests and the protection and safety of these guests, other employees and government property.  Must be able to speak English clearly to give direction and explain policy, rules and requirements pertaining to the use of the facilities and be able to read and comprehend written English i.e. policies, directives, etc.  The ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays.  Experience or knowledge preferred in the following computer software programs: Microsoft Word, PowerPoint, Excel and Outlook.  Ability to operate a cash register and utilize RECTRAC System preferred.


QUALIFICATIONS REQUIRED:

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A valid driver’s license is required for positions that require the incumbent to drive a vehicle. Satisfactory completion of pre-employment checks in accordance with AR 215-3 to include physical and background checks to include a National Agency Check is required.  Must complete a CPR/basis Multi-Media First Aid Certification Course within 6 months of employment.

 


 

Conditions of employment:

 

1. Work is predominantly outside on a variety of terrain and weather. Could be hot, cold, wet, dry, windy and dusty. Ability to perform the essential functions of the position with or without accommodation. Work hours may involve weekends, weekdays, holidays, rotating shifts and night duty.

2. You must meet all qualification requirements by the closing date of this announcement.

3. E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" system. Federal Law requires DHS to use the E-Verify system to verify the employment eligibility of all new hires, and obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system as a condition of continued employment. The U.S. Department of Army is an E-Verify Participant.

4. Satisfactory completion of a National Agency and Inquiries (NACI) will be initiated at the time of appointment to a NAF position.

5. Must demonstrate the ability to speak, read, write and understand English sufficiently to execute job requirements.

6. Social Security Card must be presented at time of appointment.

7. A medical examination is required. 

8. Valid Driver’s License Must be attached- upload under “OTHER”.

9. This position is covered by the DA Drug-Free Federal Workplace Program.  Incumbent is required to sign a DA Form 5019-R, Condition of Employment for Certain Civilian Positions Identified Critical under the DA Drug-Free Federal Workplace Program.

10. Must complete a CPR/basis Multi-Media First Aid Certification Course within 6 months of employment.

HOW YOU WILL BE EVALUATED:

Credit will be given for appropriate unpaid experience or volunteer work.


BENEFITS:

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Conversion of employment category (from Flex to RPT/RFT) may be accomplished without further competition in accordance with AR 215-3.



OTHER INFORMATION:

To successfully claim veteran's priority consideration, your resume/supplemental data must clearly show your entitlement. Please review the information listed under the Other Requirements link on this announcement or review our on-line Job Application Kit.

 

The Department of the Army provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the servicing civilian personnel unit. Requests for reasonable accommodation are made on a case-by-case basis. 

 

Refusal of a military spouse to participate in established recruitment procedures (e.g. interview, KSA's, where required, etc.) is considered a declination of employment and is a basis for termination of SEP entitlement for the current PCS of the sponsor.  To claim Military Spouse Preference you must have been married to the sponsor prior to the reporting date on the orders.

 

Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.

 

Failure to provide all of the required information as stated in the vacancy announcement may result in an ineligible rating or may affect the overall rating.

 

The Department of Army Nonappropriated Fund Instrumentalities are an equal opportunity employer.



HOW TO APPLY:

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To apply for this position, you must provide a complete Application Package which includes:

 

1. Your Résumé

2. A complete Occupational Questionnaire

3. Additional Required Documents (see Required Documents section below)

The complete Application Package must be submitted by 11:59 PM (EST) on the closing date reflected on the announcement.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

 

Note: To return to a previously Saved or Incomplete application you may use the following link: https://applicationmanager.gov/. After applying, return to Application Manager or your member account in USAJOBS to see the status of your application, including any messages that may have been sent to you.

 

If you cannot apply online:

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire,

2. Print this 1203FX form to provide your response to the occupational questionnaire

http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf, and 3. Fax the completed 1203FX form along with any supporting documents to (478)757-3144. Your 1203FX will serve as a cover page for your fax transmission.

 

To fax supporting documents you are unable to upload:

1. Complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following 840143

2. Fax your documents to (478)757-3144.

 

 

PLEASE NOTE: The numbering on the OPM Form 1203-FX will not match the Occupational Questionnaire.   Section 25 of the Occupational Questionnaire restarts with number one, so when entering your responses please continue regardless on number sequence.   This issue has been identified and will be resolved as soon as possible.  Applicants are responsible for ensuring their responses are transferred accurately.

 

***THE 1203-FX FORM DOES NOT SUPPORT NARRATIVE RESPONSES.  IF THE OCCUPATIONAL QUESTIONNAIRE IDENTIFIES THAT A NARRATIVE RESPONSE IS APPROPRIATE (RESPONDING TO A QUESTION WITH THE EXPERT 'E' LEVEL RESPONSE) YOU MUST PROVIDE A RESPONSE IN THE REQUESTED FORMAT ON A SEPARATE DOCUMENT AND INCLUDE IT AS PART OF YOUR APPLICATION PROCESS.  NEGLECTING TO PROVIDE THE ADDITIONAL INFORMATION MAY LEAD TO AN INELIGIBLE RATING.  PLEASE SEEK ADDITIONAL ASSISTANCE THROUGH THE NAF HUMAN RESOURCES OFFICE IDENTIFIED AS THE CONTACT.***

 

It is the applicant's responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is received, accurate and submitted by the closing date.   You may verify your documents have been process by clicking here .   Uploaded documents may take up to one hour to clear the virus scan.   Faxed documents take 2-3 business days to process.

 



REQUIRED DOCUMENTS:

The following documents are required:

All applicants are required to submit the following supporting document type(s):
   ·Other (Marriage License, PCS Orders, DA 3434, Driver License)
   ·Resume

Applicants may also submit the following supporting document type(s),which may not be required for all applicants:
   ·DD-214
   ·Other Veterans Document

Résumé or Optional Application for Nonappropriated Employment (DA 3433/DA3433-1).

For Child and Youth Services positions the DA 3433-2 must be submitted as well. Unofficial college transcript must be submitted with application if there is an educational requirement.  If substituting college education for the experience requirement, unofficial transcripts must also be submitted. (An official college transcript will be required before being hired.) 

  • Foreign Education:   If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.   For further information, visit: http://www2.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html
  • Only degrees from an accredited college or university recognized by the Department of Education are acceptable to meet positive education requirements or to substitute education for experience.   For additional information, please go to the Office of Personnel Management (OPM) and U.S. Department of Education websites at –  http://www2.ed.gov/admins/finaid/accred/index.html

 

Official transcripts (copy or original) will have to be provided to support meeting the positive education requirements outlined for this position. 

  • Assessment Questionnaire must be completed.
  • Veterans' and Involuntary Separated Military Preference documentation (DD-214 member 4 copy or equivalent) required.
  • PCS Orders for Military Spouses requesting Spouse Employment Preference (SEP) required.  If spouse name is not listed on orders, you must attach a copy of marriage license.

  • Valid Driver’s License Must be attached- upload under “OTHER”.

  • Certificates, licenses and additional documentation as outlined in the qualifications of this announcement must be submitted.
  • Use this checklist to make sure you've submitted everything!

    AGENCY CONTACT INFO:

    Suzanne A. Howard
    Phone: (254)288-2093
    Email: SUZANNE.A.HOWARD@US.ARMY.MIL
    Agency Information:
    DA NAF Fort Hood
    Fort Hood
    Fort Hood, TX
    76544-5023

    WHAT TO EXPECT NEXT:

    After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating. We will also review your application to make sure that your résumé supports the answers given in the questionnaire. If your résumé does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined.  If a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for the position.  Please follow all instructions carefully; errors and omissions may affect your eligibility. 


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    Job Announcement Number:

    WENAFEF13840143B

    Control Number:

    337466300