This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Benefits Advisor

Department:Department Of Labor

Agency:Employee Benefits Security Administration

Job Announcement Number:DE-13-CHI-EBSA-0038

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$49,273.00 to $64,050.00 / Per Year


Friday, February 08, 2013 to Thursday, February 14, 2013




Full-Time - Permanent




1 vacancy - Fort Wright, KY, USView Map


U.S. Citizens; ICTAP eligibles in the Ft. Wright, KY local commuting area.


Opportunities are Open! Begin a challenging career with the U.S. Department of Labor (DOL), and you will help shape the workforce of tomorrow.  DOL offers rewarding opportunities to contribute to a noble mission; to serve and protect American workers, prepare them for new and better jobs, and to ensure the safety and fairness of American workplaces.

This position is located in the Outreach, Education, and Technical Assistance Group (OEA Group) in the Employee Benefits Security Administration (EBSA), which is responsible for administering provisions of the Employee Retirement Income Security Act of 1974 (ERISA), the Consolidated Omnibus Budget Reconciliation Act of 1986 (COBRA), the Patient Protection and Affordable Care Act of 2010(ACA), the Health Insurance Portability and Accountability Act of 1996 (HIPAA), the Newborns' and Mothers' Health Protection Act of 1996, the Mental Health Parity and Addiction Equity Act, and the Women's Health and Cancer Rights Act of 1998.


The mission of the OEA Group is to develop, plan, implement, and direct a general information, outreach and education program for the public on the statutes discussed above, as well as retirement savings and health care benefits and rights; to respond to participant and compliance inquiries and complaints; to provide technical assistance on the rights and obligations of plan participants, beneficiaries, and employers, plan sponsors and service providers under the statutes discussed above; to resolve valid complaints through informal dispute resolution; to refer for enforcement any complaint involving potential violation or plan wide issues that cannot be resolved informally, and to serve as the focal point of the Department of Labor liaison with the general public in this area.


  • U.S. Citizenship.
  • Must be at least 16 years of age.
  • Appointment to this position requires a background investigation.
  • Requires a valid drivers license.
  • Subject to frequent travel, up to 25% of the time.
  • Requires one year probationary period.


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This position is with the U.S. Department of Labor's Employee Benefits Security Administration (EBSA), in Ft. Wright, KY.  Incumbent provides technical information, guidance and assistance in response to written, telephonic, and walk-in inquires from plan administrators, participants and beneficiaries, members of congress, and the general public on the rights and benefits of individuals. Conducts detailed fact-finding and researches, analyzes and applies the provisions of ERISA, COBRA, ACA, HIPAA, Mental Health Parity and Addiction Equity Act, Newborns' and Mothers' Health Protection Act, Women's Health and Cancer Rights Act, Genetic Information Non-Discrimination Act, Michelle's law and other statutes and related regulations in the course of responding to inquiries. Directly assists participants in obtaining benefits to which they are entitled but which they have not been able to secure from plan officials on their own. Performs liaison duties with agencies, industry and employee groups and other organizations.  Identifies situations where it appears a fiduciary violation of law has occurred and, after gathering relevant facts, confers with the supervisor to determine whether an official investigation should be opened.


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One (1) year of specialized experience equivalent to GS-7 level in the Federal Service.  Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to work of the position to be filled.  

Specialized experience may have been gained in government, pension and health benefit plan administration, or a consulting firm, law firm, actuarial or accounting firm, labor union, health and pension trade association or research service, bank trust department, brokerage firms, insurance companies or investment firm.


GS-9: Some examples of qualifying experience include: experience that demonstrates the ability to provide assistance and educational information to individuals, employers, special interest and other groups in the employee benefits field. Additionally, work that included knowledge of ERISA, collective bargaining trends; insurance, investment and other financial transactions; experience researching and analyzing complex factual situations, making interpretations and applications of law and regulation and exercising independent judgment in reaching conclusions and determining action to take; experience conducting negotiations in order to secure voluntary compliance.

GS-9: A master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B., or J.D., if related College Transcript and Evaluation of Foreign Education - Transcripts (in English) must be submitted if (a) a degree is required for the position, and/or (b) education is used as the basis for qualifying for this position. The Department of Labor does not recognize academic degrees from schools that are not accredited by an accrediting institution recognized by the Department of Education. Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If courses were taken at both the undergraduate and graduate levels, or from several different colleges or universities, you must submit all the necessary transcripts. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position. Click Evaluation of Foreign Education for more information.

Applicants must meet all legal and regulatory requirements.  Please reference the "Required Documents" section for additional requirements.


If you meet the minimum qualification requirements for this position, you will be evaluated against the evaluation factors (competencies) noted below and will be placed into one of the following quality categories based on your responses to the vacancy questions.

Category A - Meets the basic qualification requirements for the vacancy announcement and has successful experience in the same or similar job that has demonstrated superior proficiency in applying knowledge, skill, and ability in the critical competencies for this position to work of increased levels of difficulty and complexity.
Category B - Meets the basic qualification requirements for the vacancy announcement and demonstrates satisfactory proficiency in the critical competencies for this position.
Category C - Meets the specialized experience outlined in the minimum qualifications requirements section of the vacancy announcement and demonstrates proficiency in the basic competencies required for this position.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):
Communication Skills: Clearly and effectively conveys information (orally and in writing) to individuals and groups, taking into account the audience and nature of the information. Persuades others to accept recommendations. Individual Effectiveness: Organizes work and sets realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; is motivated to achieve; and, demonstrates responsible behavior. Interpersonal Effectiveness: Shows understanding, professionalism, courtesy, tact, and concern; develops and maintains effective working relationships both within and outside the organization; and, maintains current knowledge of and works to achieve organizational and programmatic goals. Technology Application: Uses computers and computer software applications. Critical Thinking/Problem Solving: Identifies and analyzes problems; determines accuracy and relevancy of information; uses sound judgment to generate and evaluate alternatives and make recommendations. Identifies rules, principles of relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions. Customer Relations: Identifies and understands stakeholder problems. Under close supervision, attempts resolution of identified customer problems through provision of accurate technical information gained through analysis of regulatory and plan provisions and clear, concise explanation of benefits due. Knowledge and Application of Employee Benefit Plan Law: Knowledge and application of laws, regulations, court proceedings, precedents, interpretations, and exemptions governing the employee benefit plan community.

The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means, such as the interview process.  The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings.  It is essential that your resume provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If your responses are not adequately substantiated by your resume, the HRO will amend your responses to more accurately reflect the level of competency that is indicated by the content of your resume.  Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments such as an interview, a panel review, written test, writing sample, etc.

INFORMATION FOR ICTAP/CTAP ELIGIBLES ONLY: If you meet the eligibility requirements for special priority selection under ICTAP/CTAP you must be well-qualified for the position to receive consideration for special priority selection.  ICTAP/CTAP eligibles who are placed into Category "B" or higher will be considered "well-qualified" for priority selection purposes.

Click Application of Veterans Preference for Category Rating Jobs for more information.

To preview questions please click here.


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The Department of Labor (DOL) offers a great benefit package to eligible employees.  The benefit package includes but is not limited to health benefits, supplemental dental and vision plans, flexible spending accounts, 13 days paid sick leave per year, vacation leave and 10 paid holidays per year.  We offer a variety of employee benefit options, a family-friendly work environment, a child care subsidy program, transit subsidy program, career assistance program, health services and fitness programs, access to LifeCare, a resource and referral service and more.  Employees on Part-Time work schedules receive all of these benefits on a prorated basis.  For a comprehensive site about all federal benefits, please refer to OPM.  For specific DOL benefits information, please refer to DOL BENEFITS.


Promotion Potential: GS-12 Bargaining Unit: NCFLL Authorization code: DOL-1 


The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, age, membership in an employee organization, or other non-merit factor.  Refer to these links for more information: GENERAL INFORMATION, ADDITIONAL DOCUMENTATION, SELECTIVE SERVICE REGISTRATION, PROBATIONARY PERIOD, FORMER FEDERAL EMPLOYEES


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Follow the 5 steps below to apply.  Your application and ALL required supplemental documents must be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to be considered.  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered.

For more details, click How To Apply Detailed Instructions.  For help, refer to the Vacancy Contact in the "Questions about this job" section.  You must SAVE your information before the 60 MINUTE TIMEOUT!

STEP 1 - Create USAJOBS Account, including Resume and Saved Documents
Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the competency indicated by resume content.

STEP 2 - Answer Vacancy Questions (DOORS)
Click the Apply Online button, which is available when you search for a job on, click on the title and proceed.

STEP 3 - Submit Supplemental Documents
Submit the required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy by the close date.  For details: click How to Submit Supplemental Documentation.  Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.STEP 4 - Review Application and click Finish  Click here to submit an updated resume after initial application.

STEP 5 - Edit Application as needed by 11:59 pm ET of Close Date


The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Follow the How To Submit Supplemental Documentation instructions.  You are not required to submit a document if it does not apply to you.Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

- Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty.  To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. Without this documentation, you will not receive veteran's preference.  For additional information, go to:

- Displaced Employee Placement Documents - Only required if requesting priority consideration under ICTAP/CTAP Eligibility.

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.


- Unofficial Transcript (in English) - submit if using education as a basis for qualifying.  OFFICIAL Transcripts MUST BE RECEIVED prior to selection and report date.  Reference the "Education Section" for College Transcript and Evaluation of Foreign Education.


Mary Bradford
Phone: 312-353-1579
Fax: 000-000-0000
TDD: 877-889-5627
Agency Information:
Labor, Employee Benefits Security Administration
230 S. Dearborn Street
Room 1026
Chicago, IL
Fax: 000-000-0000


Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking.  The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview.  You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.

To check the status of your application: Click here.  To sign up for Application Status Updates via email: Click Here.

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