This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:IT Specialist

Department:Department Of Labor

Agency:Veterans Employment and Training Services

Job Announcement Number:DE-13-HRC-VETS-140

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$105,211.00 to $136,771.00 / Per Year


Thursday, February 07, 2013 to Tuesday, February 26, 2013




Full-Time - Permanent




1 vacancy - Washington DC Metro Area, DC, US


U.S. Citizens; ICTAP eligibles in the local commuting area.


Opportunities are Open! Begin a challenging career with the U.S. Department of Labor (DOL), and you will help shape the workforce of tomorrow.  DOL offers rewarding opportunities to contribute to a noble mission; to serve and protect American workers, prepare them for new and better jobs, and to ensure the safety and fairness of American workplaces.

The Department of Labor values its customers. Every DOL employee is responsible for delivering good customer service through accurate, courteous, efficient and effective transactions.

This position is located in the Veterans' Employment and Training Service (VETS).  The incumbent functions as the Lead Project Manager for Information Technology (IT) providing expert knowledge in the planning, development, implementation, and oversight of Information Systems Security (ISS); Asset Management; Inter/Intranet programs and applications; and Web based Information Management Systems (IMS) that support the Agency's mission.

This position is outside the bargaining unit. 

The position is at the full performance level, GS-14. 

Relocation expenses will not be authorized.



  • U.S. Citizenship.
  • Must be at least 16 years of age.
  • Requires a probationary period if the requirement has not been met.
  • Appointment to this position may require a background investigation.
  • Subject to financial disclosure requirements.


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The incumbent provides overarching functional support of the Agency’s IT operations that includes initiating and implementing quality assurance, security protocols, and process improvement activities in all areas of IT responsibility.  As such, develops detailed project plans, tasks, schedules, and identifies milestone dates to ensure proper sequencing of events, work efforts, and resources to accomplish objectives. Identifies resource requirements manpower and funding to implement project. Identifies and coordinates with stakeholders and private industry as required. Elicit customer support into development of plans and finalizing project schedule.

Develops and/or employs tools and methods to track progress throughout the life cycle of the project. Applies technical knowledge to ensure project schedules and objectives are accomplished in accordance with established milestones. Convenes regular in-progress reviews, and maintains productive interaction with all stakeholders. Adopts best business practices. Uses managerial techniques and quantitative analysis, to monitor work in progress, and evaluate the status and progress of work accomplished in terms of quality, efficiency, and effectiveness in achieving objectives. Updates plans and recommends business process changes in response to evolving circumstances, resources, or objectives, and ensures deadlines and priorities are met.

Provides feedback to leadership and stakeholders through appropriate reports, meetings, briefings, and information papers, both formally and informally. Regularly briefs senior staff on project status and significant developments. Keeps all parties informed of project status, changes in requirements, changes in resources, and impacts on meeting established project timelines, tasks, milestones, and objectives.

Defines, assigns, and has input on evaluations of the work of government personnel. Assigns and schedules recurring work and one time projects to team members based on existing workloads, priorities, and selective consideration of work requirements and employee capabilities. Sets work priorities and establishes schedules for work completion. Evaluates products for completeness, timeliness, accomplishment of objectives and conformance to regulatory requirements. Also accepts, rejects, or mends work submitted by team members, as appropriate. Evaluates the effectiveness of policy and procedural guidance to improve operations. Formulates a plan that addresses current technology needs and establishes protocols for any future expansions to the network including new workstations, implementing new software, and upgrading hardware.

Builds and maintains vendor relationships and serves as the Lead for all special projects/tasks related to procurement of equipment and services.  Works with project teams to implement and/or oversee various activities related to Help Desk Administration proactively working to resolve any internal systems issues in a timely manner.

Prepares and updates manuals, instructions, and operating procedures providing information and assistance to VETS customers.  Evaluates established methods and procedures and prepares recommendations for changes in methods and practices where appropriate; and ensures the application of appropriate security measures to the assignment.

Develops training methods and knowledge-based applications to participate in the planning and delivery of a full range of customer support services to VETS.  Provides IT and telecommunication support to VETS for any internal agency conferences, and training events that utilize webinar systems and/or streaming video applications. Present formal and informal training and assistance to VETS customers.


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Specialized Experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13, in the Federal Service.  

Specialized experience is defined as work involving the application of analytical processes to the planning, design and implementation of new and improved information systems to the requirements of customer organizations; identifying and specifying customer requirements; developing overall functional and systems requirements and specifications, etc.  Examples  of this experience include: preparing and updating agency manuals, instructions, and operating procedures providing information and assistance to agency customers. Evaluating established methods and procedures and prepares recommendations for changes in methods and practices where appropriate; and ensures the application of appropriate security measures to the assignment.

Education cannot be substituted for experience at this grade level.

College Transcript and Evaluation of Foreign Education - Transcripts (in English) must be submitted if (a) a degree is required for the position, and/or (b) education is used as the basis for qualifying for this position.  The Department of Labor does not recognize academic degrees from schools that are not accredited by an accrediting institution recognized by the Department of Education.  Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If courses were taken at both the undergraduate and graduate levels, or from several different colleges or universities, you must submit all the necessary transcripts. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position.  Click Evaluation of Foreign Education for more information.

Applicants must meet all legal and regulatory requirements.  Please reference the "Required Documents" section for additional requirements.


If you meet the minimum qualification requirements for this position, you will be evaluated against the evaluation factors (competencies) noted below and will be placed into one of the following quality categories based on your responses to the vacancy questions.

Category A Best Qualified – Applicant fully meets the specialized experience outlined in the minimum qualifications requirements section of the vacancy announcement and demonstrates proficiency in the basic competencies required for this position.

Category B Well Qualified - Meets the basic qualification requirements for the vacancy announcement and has successful experience in the same or similar job that has demonstrated superior proficiency in applying knowledge, skill, and ability in the critical competencies for this position to work of increased levels of difficulty and complexity.

Category C Qualified - Meets the basic qualification requirements for the vacancy announcement and demonstrates satisfactory proficiency in the critical competencies for this position.

Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):

Attention to Detail - Is thorough when performing work and conscientious about attending to detail.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

Problem Solving -Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Information Technology Application and Management - Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format. Maintains software at current levels via authorized software downloads and other appropriate means. Seeks opportunities to create and utilize tools to share stored information between programs and across organizations. Applies the appropriate technology and tools to tasks; keeps pace with changes and developments in information technology impacting VETS. Knows how to search for information in a knowledge database. Familiarity with data classification. Awareness, acceptance and use of the VETS knowledge management tools.

Decision MakingEmploys strategic and critical approaches to decision-making and/or problem solving, e.g. identifying, and considering issues/problems, determining accuracy and relevance of information, as well as generating, identifying, evaluating, and implementing  alternative solution approaches, to resolve issues/problems,  deliver services and provide value.

Interpersonal SkillsShows understanding, professionalism, courtesy, tact, empathy, concern, and politeness, even with individuals who are difficult, hostile, or distressed. Demonstrates team effectiveness with sensitivity to the differences of others, e.g. diversity, race, gender, disabilities, and other individual differences.

Click Application of Veterans Preference for Category Rating Jobs for more information.

To preview questions please click here.


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The Department of Labor (DOL) offers a great benefit package to eligible employees. The benefit package includes but is not limited to health benefits, supplemental dental and vision plans, flexible spending accounts, 13 days paid sick leave per year, vacation leave and 10 paid holidays per year. We offer a variety of employee benefit options, a family-friendly work environment, a child care subsidy program, transit subsidy program, career assistance program, health services and fitness programs, access to LifeCare, a resource and referral service and more. Employees on Part-Time work schedules receive all of these benefits on a prorated basis. For a comprehensive site about all federal benefits, please refer to OPM. For specific DOL benefits information, please refer to DOL BENEFITS.


The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, age, membership in an employee organization, or other non-merit factor.  Refer to these links for more information: GENERAL INFORMATION, ADDITIONAL DOCUMENTATION, SELECTIVE SERVICE REGISTRATION, PROBATIONARY PERIOD, FORMER FEDERAL EMPLOYEES


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Follow the 5 steps below to apply.  Your application and ALL required supplemental documents must be received by 11:59 pm Eastern Time (ET) on the vacancy closing date to be considered.  Paper applications and supplemental documents submitted in any other manner without prior approval from the vacancy contact will not be considered.

For more details, click How To Apply Detailed Instructions Document or How To Apply Video.  For help, refer to the Vacancy Contact in the "Questions about this job" section.  SAVE your information before the 60 MINUTE TIMEOUT!

STEP 1 - Create USAJOBS Account, including Resume and Saved Documents
Your resume must provide sufficient information to substantiate your responses in the self-assessment vacancy questions.  If not, the HRO may amend your responses to more accurately reflect the competency indicated by resume content.

STEP 2 - Answer Vacancy Questions (DOORS)
Click the Apply Online button, which is available when you search for a job on, click on the title and proceed.

STEP 3 - Submit Supplemental Documents
Submit the required documents (only if applicable to you) specified in the "Required Documents" section of this vacancy by the close date.  For details: click How to Submit Supplemental Documentation Document or Submit Supplemental Documentation Video.  Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

STEP 4 - Review Application and click Finish  Click here to submit an updated resume after initial application.

STEP 5 - Edit Application as needed by 11:59 pm ET of Close Date


The following documents must be submitted by 11:59 p.m. (ET) on the vacancy closing date. Follow the instructions: click How To Submit Supplemental Documentation Document or Submit Supplemental Documentation Video.  You are not required to submit a document if it does not apply to you.Warning: If you submit a document using the same document title, the 2nd submission will OVERWRITE the 1st submission.

- Veterans Documents (if applicable): To be considered as a 5-point preference eligible, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD214. Your DD-214 must show the type of discharge and dates of active duty.  To claim 10-point preference, you must submit a copy of your DD214; an Application for 10-point Veteran's Preference, SF15; and the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. (Note for Active duty service members expecting to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days: you may be granted tentative preference by submitting a "certification" document in lieu of a Certificate of Release or Discharge From Active Duty, DD 214.  The "certification" is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service under honorable conditions.  Veteran's preference must be verified prior to appointment.)  Without this documentation, you will not receive veteran's preference.  For more information, go to:

- Displaced Employee Placement Documents - Only required if requesting priority consideration under ICTAP Eligibility.

- Applicants with disabilities who wish to claim eligibility under SCHEDULE A)  of the excepted service (persons with severe disabilities) must submit the following documentation from a licensed medical professional or other authorized entity:
(1) proof of disability; and
(2) certification of job readiness.
For more details, please see

- Cover Letters are not mandatory and will not be used to verify experience, but may be submitted

- Peace Corps Document (if applicable) - Certification of satisfactory service from the Director of Peace Corps to receive consideration.

Applicants selected for employment who are not current DOL employees will be required to provide proof of citizenship, and the E-Verify system will be used to confirm the employment eligibility of all new hires.


Malcolm Smith
Phone: 202-693-7842
Fax: 000-000-0000
TDD: 202-693-7785
Agency Information:
Labor, Veterans Employment and Training Service
200 Constitution Ave., NW
Washington, DC
Fax: 000-000-0000


Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome. A selection is expected to be made within 30 calendar days from the issuance date of the certificate.

To check the status of your application: Click here. To sign up for Application Status Updates via email: Click Here.

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