Specialized Experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13, in the Federal Service.
Specialized experience is defined as work involving the application of analytical processes to the planning, design and implementation of new and improved information systems to the requirements of customer organizations; identifying and specifying customer requirements; developing overall functional and systems requirements and specifications, etc. Examples of this experience include: preparing and updating agency manuals, instructions, and operating procedures providing information and assistance to agency customers. Evaluating established methods and procedures and prepares recommendations for changes in methods and practices where appropriate; and ensures the application of appropriate security measures to the assignment.
Education cannot be substituted for experience at this grade level.
College Transcript and Evaluation of Foreign Education - Transcripts (in English) must be submitted if (a) a degree is required for the position, and/or (b) education is used as the basis for qualifying for this position. The Department of Labor does not recognize academic degrees from schools that are not accredited by an accrediting institution recognized by the Department of Education. Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If courses were taken at both the undergraduate and graduate levels, or from several different colleges or universities, you must submit all the necessary transcripts. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position. Click Evaluation of Foreign Education for more information.
Applicants must meet all legal and regulatory requirements. Please reference the "Required Documents" section for additional requirements.
HOW YOU WILL BE EVALUATED:
If you meet the minimum qualification requirements for this position, you will be evaluated against the evaluation factors (competencies) noted below and will be placed into one of the following quality categories based on your responses to the vacancy questions.
Category A Best Qualified – Applicant fully meets the specialized experience outlined in the minimum qualifications requirements section of the vacancy announcement and demonstrates proficiency in the basic competencies required for this position.
Category B Well Qualified - Meets the basic qualification requirements for the vacancy announcement and has successful experience in the same or similar job that has demonstrated superior proficiency in applying knowledge, skill, and ability in the critical competencies for this position to work of increased levels of difficulty and complexity.
Category C Qualified - Meets the basic qualification requirements for the vacancy announcement and demonstrates satisfactory proficiency in the critical competencies for this position.
Evaluation Factors (Competencies) - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving -Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Information Technology Application and Management - Uses machines, tools, or equipment effectively; uses computers and computer applications to analyze and communicate information in the appropriate format. Maintains software at current levels via authorized software downloads and other appropriate means. Seeks opportunities to create and utilize tools to share stored information between programs and across organizations. Applies the appropriate technology and tools to tasks; keeps pace with changes and developments in information technology impacting VETS. Knows how to search for information in a knowledge database. Familiarity with data classification. Awareness, acceptance and use of the VETS knowledge management tools.
Decision Making– Employs strategic and critical approaches to decision-making and/or problem solving, e.g. identifying, and considering issues/problems, determining accuracy and relevance of information, as well as generating, identifying, evaluating, and implementing alternative solution approaches, to resolve issues/problems, deliver services and provide value.
Interpersonal Skills – Shows understanding, professionalism, courtesy, tact, empathy, concern, and politeness, even with individuals who are difficult, hostile, or distressed. Demonstrates team effectiveness with sensitivity to the differences of others, e.g. diversity, race, gender, disabilities, and other individual differences.
Click Application of Veterans Preference for Category Rating Jobs for more information. To preview questions please click here.