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This Position Is No Longer Available

Job Title:  Director of Communications and Education
Agency:  Federal Retirement Thrift Investment Board
Job Announcement Number:  FRTIB-13-ES-026-839194

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$119,554.00 to $165,300.00 / Per Year
Monday, February 11, 2013 to Monday, March 25, 2013
Full Time - Senior Executive Service (SES)
1 vacancy in the following location:
Washington DC, DC United StatesView Map
All groups of qualified individuals


The Thrift Savings Plan (TSP) is widely considered to be one of the best retirement plans in the world and a model for defined contribution plans.  We are seeking a champion for its continual improvement.

Voted as one of the “Best Places to Work in the Federal Government” as ranked by the Partnership for Public Service in its 2012 Very Small Agencies Best Places to Work Rankings, the Federal Retirement Thrift Investment Board (FRTIB) is an independent Federal Agency with a single mission: To administer the Thrift Savings Plan solely in the interest of its participants and beneficiaries.  We help Federal employees and members of the Uniformed Services retire with dignity by providing benefits similar to private sector 401(k) plans.  The TSP manages over $300 billion for 4.5 million participants located in every time zone around the world. 

The Director of Communications and Education provides executive leadership in development and execution of the overarching participant communications framework; manages and coaches a staff of 25+ employees, a budget of $16.8M, the development and implementation of the various participant directed external TSP communications programs; oversees liaison and communication activities with federal agencies with regard to employee matters and payroll processes that support the TSP functions, and supports associated activities with the Agency and participant education and training programs.


  • U.S. Citizen
  • Suitable for Federal employment, determined by a background investigation
  • Male born after 12-31-59 must be registered for Selective Service
  • One year probationary period for initial SES appointment


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  • Drive consistency of TSP brand, tone and language through all participant directed communication channels while educating federal civilian and uniformed service participants, beneficiaries, and employing agencies about the Agency and the TSP's requirements and functional obligations.
  • Serve as the principal Agency official accountable for the planning, designing, writing, production, marketing, and distribution of TSP communications materials.  Oversee the development and issuance of other communications materials such as forms, notices, and confirmations of transactions associated with the call center and benefits operations centers' activities.
  • Develop and implement the strategic plan for the Communications and Education Office.  Lead the development and implementation of strategic communication plans, policy, guidance, strategies, and tactics that support the mission, goals, and objectives of the Agency.
  • Coordinate integration of new programs and practices with the relevant Directors.  Use monitoring mechanisms, satisfaction surveys, and reports: keep abreast of Agency communication needs; identify policy, operational, or participant concerns; and as necessary, direct communication efforts toward the resolution of those issues.
  • Oversee the development and management of formal training programs and advisory services for federal personnel and payroll system officials, including policies and procedures affecting the contributions program. 


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Mandatory Technical Qualifications

  • Experience in applying communications principles, methods, techniques, and analytical methods to develop new strategies and approaches in planning, integrating, and evaluating an overall communications program.
  • Knowledge of marketing techniques and of communications resources to produce and/or manage the production of a wide range of informational materials, delivered in a variety of media.
  • Mastery of diverse communications styles to include writing and formatting, to prepare and/or manage the preparation of materials that convey complex, technical information to diverse audiences with varying levels of understanding and interests.

Executive Qualifications
This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. Leadership Competencies: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, Vision.

ECQ 2 - LEADING PEOPLE: This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Leadership Competencies: Conflict Management, Leveraging Diversity, Developing Others, Team Building.

ECQ 3 - RESULTS DRIVEN: This core qualification involves the ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Leadership Competencies: Accountability, Customer, Decisiveness, Entrepreneurship, Problem Solving, Technical Credibility.

ECQ 4 - BUSINESS ACUMEN: This core qualification involves the ability to manage human, financial, and information resources strategically. Leadership Competencies: Financial Management, Human Capital Management, Technology Management.

ECQ 5 - BUILDING COALITIONS: This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. Leadership Competencies: Partnering, Political Savvy, Influencing/Negotiating.


FUNDAMENTAL COMPETENCIES: The following competencies are the foundation for success in each of the Executive Core Qualifications: Interpersonal Skills, Oral Communication, Written Communication, Integrity/Honesty, Continual Learning, Public Service Motivation.


Additional information about the SES and Executive Core Qualifications can be found on the Office of Personnel Management (OPM) SES Website at






The Federal Retirement Thrift Investment Board has elected to use the resume-based merit staffing selection method.  All resumes will be evaluated by a panel of senior managers to determine the degree to which the applicant possess the mandatory executive core and technical qualifications.  Applicants determined to be “best qualified” may undergo an interview.  Finalist candidates may be required to submit further written demonstration of qualifications.  Once a selection is made, the selectee’s application package will be forwarded to the Office of Personnel Management for approval by an independent Qualifications Review Board, unless the selectee is a current SES executive or has successfully participated in an OPM approved SES Candidate Development Program.  You must receive certification before you can be appointed to the position.


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Benefits for SES members are the same as those of other Federal employees except that they accrue annual leave at the rate of 8 hours for each full bi-weekly pay period and their annual cap is increased from 240 hours to 720 hours. 

Explore the major benefits offered to most Federal employees:


Probationary Period:  You will serve a one-year probationary period unless you previously completed the probationary period in the SES.   

The payment of relocation expenses may be authorized under 41 CFR Chapter 302.




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The application process used to recruit for this position is RESUME ONLY. You must submit a resume which cannot exceed five (5) pages. Any information submitted in excess of five (5) pages WILL NOT be considered. The resume must provide evidence of how you possess the basic requirements, mandatory technical qualifications and the 5 ECQs. Application packages must be received no later than 11:59pm Eastern Time on Monday, March 25, 2013.

To apply, please email your resume to our Executive Search Consultants, JDG Associates, at


NOTE: If all required documents are not received by Monday, March 25, 2013, you will be rated ineligible, and your application will not move forward to the selection official.


The following documents must be provided by the close date:

RESUME - Your resume must total no more than 5 pages and must describe your knowledge, skills, and abilities, addressing the minimum qualifications, each of the ECQs, and the mandatory technical qualifications.  It is critical your resume provide information sufficient to demonstrate competence in all ECQs and the Mandatory Technical Qualifications.  An example of a resume showing possession of the ECQs is available at 

SF-50 - Current & former federal employees must submit an SF-50 which shows your current (or most recent grade.) Current Career Senior Executives and individuals with SES reinstatement eligibility must submit a copy of an SF-50 which shows career SES status

CANDIDATE DEVELOPMENT PROGRAM CERTIFICATE - individuals who have successfully completed an Office of Personnel Management (OPM) approved SES Candidate Development Program must submit a copy of your OPM certificate.

Failure to submit any of the required documents by the closing date of the announcement will result in your removal from consideration for this position.

NOTE:  If you are or have been a career SES employee you are not required to demonstrate ECQ accomplishments in your resume.  Additionally, if you are a graduate of an OPM approved SES Candidate Development Program; you can submit evidence that you completed the program in- lieu of demonstrating accomplishments of the ECQs.

Additional information on the SES and how to address qualifications can be found in the Guide to Senior Executive Service Qualifications handbook located at


FRTIB Personnel
Phone: (202)942-1600
Agency Information:
Federal Retirement Thrift Investment Board
77 K Street NE
Suite 1000
Washington, DC


We will conduct a qualifications evaluation of applicants who supply all requested material.  Qualified applicants will be rated and ranked by a SES Rating panel.  Best qualified candidates will be referred for further consideration and possible interview.  You will be notified of the outcome after completion of the selection process. 

Background Suitability Investigation: Employment is contingent upon satisfactory completion of a background investigation and the granting of a Federal suitability or security clearance.

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