This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Senior Learning Specialist

Agency:Consumer Financial Protection Bureau

Job Announcement Number:13-CFPB-290X

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$98,000.00 to $187,800.00 / Per Year


Thursday, February 07, 2013 to Wednesday, February 27, 2013




Excepted Service - Permanent Appointment




2 vacancies - Washington, DC, USView Map


Applications will be accepted from U.S. citizens.


Do you want to be a leader in your field at the Consumer Financial Protection Bureau (CFPB) - a groundbreaking organization solely devoted to the economic strength and vitality of American Families? Do you want to challenge yourself and others? If you answer "Yes", then we have a career for you! CFPB professionals have unparalleled opportunities to expand horizons for themselves and for the nation. Be one of the founding members of an agency that will make a difference in the lives of everyday American families!

This position is located in the Consumer Financial Protection Bureau (CFPB)

Chief Human Capital Office (CHCO).  You will be responsible for the design and development of performance based learning systems throughout the CFPB, ensuring that the on-the-job training and development program incorporates best practices in learning and development.

  • This position is being filled under CFPB's excepted service authority.
  • Appointments under this authority will be made in the excepted service and do not convey competitive status.
  • Employee may be subject to a two-year trial period.


  • Background investigation
  • U.S. citizenship


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The following are the duties at the CN-60 level. (Equivalent to the GS-14).  If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. 

The major duties of this position include:

  • Work closely with CFPB stakeholders to assess individual, team, and organizational performance challenges.  Collaborate with stakeholders to develop learning and performance improvement strategies and action plans to address individual and team effectiveness, and overall organizational performance.  Identify competency gaps that can be addressed through learning and development programs necessary to leverage on-the-job performance.  Use performance assessment and competency modeling techniques to document training needs, performance obstacles, performance enablers, and recommend both learning and non-learning strategies to improve job performance.
  • Design instructional systems and curriculum by applying systematic instructional systems design (ISD) approach for designing, developing and implementing training and/or sources impactful learning and development solutions that precisely target identified competency gaps and developmental opportunities and offer ‘best value’ approaches to building vs. buying specific solutions.  Analyze learning needs, and develop learning and performance goals and objectives for curriculum development.  Oversees the design and development of solutions that are related to procedures and policies, information system rollouts, communications, influence, and leadership skills, and related organizational effectiveness areas.  Ensure learning solutions and performance measures reflect best practices in performance-based learning strategies, curriculum design, and blended delivery methods
  • Develop and maintain a coherent learning and development curriculum that provides effective support for learning and performance improvement needs.  Analyze off-the-shelf and custom-built solutions to maximize best value and cost efficiency.
  • Demonstrate requisite Instructional Design/Instructional Systems Design and Development skills and extensive experience to design, develop and implement training content and supporting materials for both technical/product and soft skills training initiatives incorporating theories of Adult Learning, interactive training techniques, and assessment and analytical tools to best meet the needs of the intended audience.  Execute successful Instructional Design for various courseware delivery methods, including in-person, virtual, and self-paced modalities.  Consult with team members and partner teams on Learning Theory and Instructional Design techniques and serve as an expert in areas of Instructional Design/Development and Curriculum Management.
  • Evaluate all aspects of learning and development programs. Identify program enhancements to gain buy-in and approval from key stakeholders, and develops and implements programs improvements. 
  • Proactively manage the scope, schedule, budget, quality, and risks on assigned projects, ensuring timely completion, budget adherence, and stakeholder satisfaction.  Establish and maintain stakeholder buy-in throughout the design/build/deliver phases.  When directed, act as the Project Manager for the design, development, and implementation of various programs and seminars.
  • Translate stakeholder requirements to write learning solutions statements of work and serve as a subject-matter expert (SME) in the review of contractor bids. Review learning solutions deliverables for quality, accuracy, and participates as SME in stakeholder review/revision cycles. Lead meetings and processes on design solutions.
  • Engage executives, leaders, managers, and practitioners in a variety of data gathering and program evaluation activities and methods, such as job observations, focus groups, rapid instructional design sessions, and pilot testing.  Collect and analyze trainee feedback and instructor assessments to evaluate achievement of training objectives and goals, and initiate appropriate action to identify modifications to training content and delivery.  Provide learning content and learning management advisory services to top management of the organization.  Conduct operational and business planning with key management officials for the purpose for determining employee-learning needs.
  • Research, analyze, and synthesize information to develop courses.  Research, source, and manage relationships with external training providers, to ensure ongoing access to high quality content, while ensuring that stakeholders receive quality support from the provider at best value to the government.
  • Perform Training Facilitation and Delivery for select workshops, and for train-the-trainer sessions for internally developed curriculum. Works effectively both independently and in teams, with both internal and external partners.
  • Coaches and mentors internal team members with regard to Learning and Development, Instructional Design, Employee Performance and learning management skills.


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You must meet eligibility and qualification requirements within 30 days of the closing date.

You must answer all job-related questions in the job questionnaire.

You must meet the minimum education requirements described in “Qualifications.” You MUST submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.

You must meet the basic education requirements for this position plus the specialized experience as stated below.


Basic Education Requirements:  Degree: that included or was supplemented by major study in education or in a subject-matter field appropriate to the position or Combination of education and experience -- courses equivalent to a major in education, or in a subject-matter field appropriate to the position, plus appropriate experience or additional course work that provided knowledge comparable to that normally acquired through the successful completion of the 4-year course of study described above.


In addition to the above basic education requirements, you must meet the following:

Specialized Experience for the CN-53 level: To qualify at CN-53, you must have one year of specialized experience at or equivalent to the CN-52 level in the Federal service. (For qualification purposes, the CN-52 level is broadly equivalent to the GS-12 level).  For this position, specialized experience may be defined as:  

Designing, developing and implementing training content and supporting materials for both technical/product and soft skills training initiatives to best meet the needs of the intended audience.  Experience must demonstrate (1) Instructional Design/Instructional Systems Design and Development skills; (2) Proven experience designing, developing and implementing training content and supporting materials for both technical/products and soft skills in more than one subject-matter area, for multiple training initiatives incorporating theories of Adult Learning, interactive training techniques, and assessment and analytical tools; and (3) Ability to execute successful Instructional Design using various courseware delivery methods, including in-person, and live virtual/remote delivery modalities.

Specialized Experience for the CN-60 level: To qualify at CN-60, you must have one year of specialized experience at or equivalent to the CN-53 level in the Federal service. (For qualification purposes, the CN-53 level is broadly equivalent to the GS-13 level).  For this position, specialized experience may be defined as:  

Designing, developing and implementing training content and supporting materials for both technical/product and soft skills training initiatives to best meet the needs of the intended audience.  Experience must demonstrate: (1) Instructional Design/Instructional Systems Design and Development skills; (2) Extensive experience designing, developing and implementing training content and supporting materials for both technical services/products in a variety of discrete subject-matter areas and a variety of soft skills training initiatives incorporating theories of Adult Learning, interactive training techniques, and assessment and analytical tools; and (3) Ability to execute successful Instructional Design using various courseware delivery methods, including in-person, virtual, and self-paced modalities.

The experience may have been gained in either the public or private sector.  One year of experience refers to full-time work; part-time work is considered on a prorated basis.


Your application includes your:

1. Resume,
2. Responses to the online questions,
3. Required supporting documents;
4. Cover letter (optional).

Note: If a cover letter is submitted, it may be used to assess your qualifications.

We use a multi-step process to evaluate and refer applicants:

1. Minimum Requirements: Your application must show that you meet all requirements, including the education and/or experience required for this position. You may be found "not qualified" if you do not possess the minimum competencies required for the position. If your application is incomplete, we may rate you as ineligible.

2. Rating: Your application will be evaluated against your responses to the occupational questionnaire. You may also be further evaluated using additional assessment processes.

Category rating procedures will be used to rank and refer eligibles. Based on your responses to the online questionnaire, you will be assigned a score. Your score will determine in which of the three categories you will be placed: Categories A, B, or C. Under this process, veterans will be assigned to the appropriate category (without additional preference points) and then placed at the top of their category.

Review your resume and responses carefully. Responses that are not fully supported by the information in your application package may result in adjustments to your score. A human resources representative will validate the qualifications of those candidates eligible to be referred to the selecting official. Your resume will be among the factors used in setting your pay, should you be made an offer of employment. Please ensure that it fully describes your experience as it relates to the position for which you are applying.

3. Referral: If you are among the top qualified candidates, your application will be referred to a selecting official for consideration and possible interview.

We recommend that you preview the online questions for this announcement before you start the application process.

To preview questions please click here.


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Our comprehensive benefits are among the most generous in the federal government. They include:

  • Challenging and rewarding work benefiting American consumers
  • Opportunities for development and advancement
  • Extremely competitive salaries
  • Access to comprehensive Federal health, vision, dental, life, and long-term care insurance programs
  • Additional access to CFPB-specific vision, dental, short- and long-term disability, and insurance programs while you work at CFPB   
  • Ten paid holidays, 13 days of sick leave, and 13-26 days of vacation time each year
  • Accelerated annual leave accrual rates for non-executive staff and an increased annual leave carryover ceiling as compared to other federal agencies
  • Public Transit Incentive Program (PTIP) 
  • Employee Assistance Program (EAP)
  • Emergency Child Care Access (Contracted Service)   
  • Alternative Work Schedule and Telework access
  • The CFPB offers its own FSA Program.  As a result CFPB employees are not eligible to participate in FSAFEDS. If you are currently participating in FSAFEDS and you accept a position with CFPB, in order to continue participation in a FSA for the year you must enroll in the CFPB FSA program.  You are eligible to incur expenses against your FSAFEDS account(s), up to your separation date from your current agency.  In addition you will have until April 30th of the year following your separation from your current agency to get the expenses that were incurred, reimbursed through FSAFEDS. Any balance that remains in your FSAFEDS account after all eligible expenses have been incurred and reimbursed will be forfeited.  Due to IRS regulations, you are not able to transfer your FSAFEDS contributions into a CFPB FSA Account.  If you have questions please contact FSAFEDS at 1-877-FSAFEDS. 


  • We may select from this announcement or any other source to fill one or more vacancies.
  • This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau.
  • All candidates will be considered without regard to any non-merit reasons such as race, color, religion, sex, age, national origin, lawful political affiliation, marital status, disability, sexual orientation, protected genetic information, parental status, membership in an employee organization, or other non-merit factors.
  • If you are a male applicant born after December 31, 1959, certify that you have registered with Selective Service System or are exempt from having to do so.
  • Relocation expenses will not be paid. 
  • Ethics:  CFPB employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at  In addition, CFPB employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Bureau of Consumer Financial Protection (5 CFR 9401), which, among other things, prohibit an employee or the employee’s spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by CFPB.   CFPB’s regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys.  Applicants may review the CFPB ethics regulations and a summary of the regulations at   Questions regarding these requirements and prohibitions should be directed to the CFPB Ethics Office at


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    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m., Monday - Friday). If applying online poses a hardship, please contact us as soon as possible. 

    If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at and/or the USAJobs Help Desk.


    The Consumer Financial Protection Bureau provides reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.

    Step 1 - Create or Upload a Resume with USAJOBS (

    We suggest you go to the end of the "Qualifications & Evaluations" section of the job announcement to preview the online questions. You may need to customize your resume to ensure that it supports your responses to these questions. Resume Tips 

    Step 2 - Apply Online

    Click the "Apply Online" link on this page. You will then be directed to USAJOBS where you must select a resume. After selecting a resume, click on the "Apply for this position now!" link, and follow the prompts to register (if you have not already done so). You will then be required to answer a few questions, and submit all required documents. To return to your saved application, log into your USAJOBS account and click on "Application Status." Click on the position title, and then select "Apply Online" to continue.

    Step 3 - Answer the Online Questions and Submit Your Online Application

    If this is your first time on CFPB's CareerConnector website, you will be prompted to register by answering questions related to your eligibility for federal employment. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. Select "Take me to the assessment" and click on the "Continue" button to answer the job-specific questions. You must answer all the questions and click the "Finished" button.

    Step 4 - Review and Confirm Your Submission

    You will now have the option to upload a document or print fax cover-sheets for your required documents. (See Step 5 for details.) Once you click "Done," you will see a summary of your application for your review. You may also print a copy for your records. When you click "Finished" at the bottom of the page, you will then be directed back to USAJOBS where you can confirm that your application has been submitted. You may also track your application status from your USAJOBS account.

    Step 5 - Submit Required Documents

    You can submit any required or optional documents (described below) by URL, document upload or fax. Whichever method you choose, please include the job announcement number with your documents. To protect your privacy, we encourage you to remove your social security number from anything you submit. Document Upload: You may upload supporting documents in one of two ways:

    1. Once you finish answering the questions in the job announcement, you will be prompted to upload your document(s) to your application. You will be given the choice to either upload the document as part of the application process or you can select a document that you have already loaded on USAJOBS. OR

    2. You may upload a document to an existing application by logging in to your USAJOBS account. Click on "My Applications" and search for the vacancy. Once you have located the vacancy, click on it and select "Apply Online." Move through your existing application until you reach the "Documents" page and select "Upload" to add a document to your application.

    Be sure to review your complete application to confirm that the document(s) uploaded properly. In the "Application Review" section, you should see your uploaded documents listed on the "Vacancy Documents" screen. Once you see them, click "Finished;" you will then be returned to USAJOBS.

    Fax: Create a fax cover-sheet in CareerConnector by following the "Faxing Supporting Documentation" instructions. The fax number is on the cover-sheet.


    Please note that if you do not provide all required information, as specified in this announcement, you may lose consideration for this position (or lose the special consideration for which you may be eligible).

    If you are claiming veterans' preference, you must submit a copy of your Certificate of Release or Discharge From Active Duty, DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Compensably disabled preference eligibles must also submit an Application for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. An SF-15 may be found at the OPM Forms Page. For more information on veteran's preference, click here.


    This position has a Basic Education Requirement, you MUST submit a copy of your transcripts or a list of courses showing title, number of credits, grade, and date of completion.

    To be used in meeting qualification requirements, a college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.  For a list of schools which meet these criteria, please refer to the Database of Accreditation of Post-Secondary Institutions and Programs.  If we are unable to determine that you meet the required education, you will be found ineligible for further consideration.

    If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency; more information may be found at Acceptability of Higher Education for Meeting Minimum Qualification RequirementsWe recommend you get this process started as soon as possible to avoid delays in appointment if selected. 

    A transcript will be required if you are tentatively selected. 


    Applicant Call Center
    Phone: 304-480-7300
    Fax: 000-000-0000
    TDD: 304-480-8725
    Agency Information:
    Consumer Financial Protection Bureau
    See "How to Apply" Section
    Parkersburg, WV
    Fax: 000-000-0000


    You may check the status of your application for this position at any time by logging into your account at We also recommend you opt to receive status change emails through USAJOBs. Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate, or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

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