This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply


Agency:Small Business Administration

Job Announcement Number:DEU-13-023-DCMS-836272

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$42,209.00 to $54,875.00 / Per Year


Wednesday, February 13, 2013 to Wednesday, February 20, 2013




Full Time - Term NTE 4 years




1 vacancy in the following location:
Herndon, VA United StatesView Map


United States Citizens


Are you motivated by helping people? Do you enjoy challenging but satisfying work? Why search any longer -- we have just the opportunity that you've been looking for! Small Business Administration's Office of Disaster Assistance (ODA) is a highly motivated and diverse team that seeks talented people to help families and businesses rebuild their lives after disasters. Come join us and make a difference.

You will serve as a Program Support Assistant for the Office of Disaster Assistance (ODA), Disaster Credit Management Systems (DCMS) Operations Center in Herndon, VA. As a Program Support Assistant, you will facilitate the work flow of the Disaster Credit Management Systems (DCMS) Operation Center and support management in the assigned department.  

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.* If selected, your work schedule will be seasonal. Depending upon the level of disaster activity, you may be placed in a non-pay status if there is insufficient work. However, the work of this position will most likely require you to essentially work most of the year.


·      The Term Appointment does not confer competitive status, or reinstatement rights, on the individual selected.  You may be promoted or reassigned to another position within SBA's Office of Disaster assistance; however, you may not be appointed non-competitively to another Federal position.  You will initially be given a Term Appointment exceeding one year.  If all other conditions of employment are met, this appointment may be extended, in increments, up to a total of four (4) years.  

·      Especially during times of substantial disaster activity, you may be required to work substantial compensated overtime up to seven days a week and twelve to fourteen hours a day, work various shifts, and travel to disaster field offices.

·      You may be required to travel with little or no advance notice.

·      You may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities.

·          Relocation expenses will not be paid.


  • U.S. citizenship is required.
  • You must be able to obtain and maintain a Government travel credit card.
  • Background investigation and credit check are required.
  • You may be required to complete a one-year trial period


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As a Program Support Assistant, you will facilitate the work flow of the Disaster Credit Management Systems (DCMS) Operations Center and support management in the assigned department. You will perform a variety of administrative duties such as preparing and distributing daily and weekly reports, maintaining time and attendance records, establishing and maintaining logs and files, and receiving phone calls. Additionally, you will review outgoing correspondence to assure correct format, typographical accuracy, and conformance with procedural requirements. You will receive/screen department mail and manage all correspondence and administrative work flow in the department manager's office while ensuring deadlines are met. As assigned, you will input information into a database, troubleshoot inputting errors, and retrieve data as requested. You will use word processing software to produce a variety of documents and present information in a tabular format.


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Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. 

You must meet all qualification requirements by the closing date of this announcement.  

To receive credit you must indicate the month and year as well as the average hours worked per week for each employer.  

You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated “Ineligible” for that grade level.  

GS-07: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-06 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. This Specialized Experience must include: 


*Performing at least four of the following (or comparable) administrative duties for an organization: reviewing correspondence and/or reports for correct grammar and format; preparing time and attendance records; maintaining databases; monitoring progress on action items; responding to requests for information; establishing and maintain records/files; dealing with sensitive or confidential information.

*Utilizing computer programs to produce a variety of documents such as reports, spreadsheets and correspondence.



GS-07:  There is generally no education substitute.


1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):
If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location.  CTAP/ICTAP eligibles must be placed in the "Well Qualified" category or higher in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP.
2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form by the closing date.

3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.


For this vacancy, the Office of Disaster Personnel will use a Category Rating system to refer qualified applicants for consideration.   This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for.   Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application.   If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category.   Third, your name will be placed in one of the three following categories:

  • Best-Qualified – highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.
  • Well-Qualified – competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.
  • Qualified - an overall basic level of knowledge, skills and abilities related to this position.

Application of Veterans' Preference:   The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.

For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.

Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.

Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics).  You do not have to respond to the KSAs separately but your resume should contain sufficient information to demonstrate possession of the KSAs.

Knowledge, Skills and Abilities (KSA's):

1. Ability to support a supervisor by handling incoming telephone inquiries, incoming/outgoing correspondence, and maintaining their calendar.
2. Ability to use an automated computer system to prepare documents, reports, spreadsheets, emails and/or presentations, AND establish and/or maintain databases.
3. Skill in independently maintaining physical and electronic materials (to include electronic files) pertaining to regulations, policies, publications, memoranda and other guidelines, procedures and/or files that may contain sensitive or confidential information.
4. Ability to review correspondence for correct format, technical soundness, style, and typographical accuracy and conformance.


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If selected for this position, you will be eligible for benefits. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees. To find out more click here



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The complete Application Package must be submitted by 11:59 PM (Eastern Time) on Wednesday, February 20, 2013


To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the Occupational Questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

If you cannot upload the supporting documents using Application Manager you can fax them by completing this cover page  using the following Vacancy ID RH836272.  Fax your documents to 1-478-757-3144.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.

II. APPLY BY FAX only if you cannot apply online.
1.  Click the following link to view and print the Occupational Questionnaire View Occupational Questionnaire , and

2.  Print this 1203FX form to provide your response to the Occupational Questionnaire and

3.  Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated cover page on the upload documents screen of Application Manager. Or, you may click this link to print a copy of the cover page. When faxing documents, follow the procedures outlined below.  

  • Include the 8-character Vacancy Identification Number RH836272
  • Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
  • You may submit multiple documents for the same vacancy announcement using one cover page.
  • Fax your cover page and documents to 1-478-757-3144.

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed: 

  • Not using the special cover page mentioned above.
  • Missing, incomplete, or invalid Vacancy Identification Number, Social Security Number or name. 


·         Resume, or application of your choice (with average hours worked)
Occupational Questionnaire
Veteran documentation (if applicable) 
Submitting Documents

If you upload your documents using Application Manager, DO NOT FAX the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account for this vacancy announcement. Your documents will display under the Details tab in the Document area.

Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied, saved, then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

If faxing your application, you should call the contact below to verify receipt. DO NOT SEND YOUR RESUME OR ANY APPLICATION DOCUMENTS TO THE AGENCY CONTACT.

If you need assistance applying online or by fax, please contact OPM at


Cyndi Rigney
Phone: (703)487-8100x6741
Agency Information:
Office of Disaster Assistance
13221 Woodland Park Road
5th Floor
Herndon, VA


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.

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