This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Administrative Support Assistant (OA)

Department:Department Of Veterans Affairs

Agency:Veterans Benefits Administration

Job Announcement Number:VB834875-TT

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$34,907.00 to $45,376.00 / Per Year


Monday, February 04, 2013 to Wednesday, February 06, 2013




Full Time - Permanent




1 vacancy in the following location:
Saint Louis, MO United StatesView Map


United States Citizens


Vacancy Identification Number (VIN) VB834875

OUR MISSION: To fulfill President Lincoln’s promise – “To care for him who shall have
borne the battle, and for his widow, and his orphan” – by serving
and honoring the men and women who are America’s Veterans. How would you like to become a part of a team providing compassionate care to Veterans?

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define “who we are,” our culture, and how we care for Veterans, their families and other beneficiaries.

The Values are Integrity, Commitment, Advocacy, Respect and Excellence (“I CARE”).

As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. For more information on the Department of Veterans Affairs, go to


  • You must be a U.S. citizen to apply for this job.
  • Subject to a background/suitability investigation.
  • Employees are required to have federal payments made by direct deposit.
  • A complete application package; Resume, Vet Pref (if applicable), etc.
  • A completed Occupational Questionnaire.


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This position serves as an Administrative Support Assistant (OA) in the Office of Education, for the St. Louis Regional Office (RO) of the Veterans Benefits Administration, Department of Veterans Affairs located in St. Louis, MO.

Major Duties:

  • Receive, control, and assign correspondence to the appropriate operating element while preparing and maintaining controls for report deliverables.
  • Maintain personnel management records to include personnel management evaluations, employee relations, discipline, adverse actions, grievance, and labor relations.
  • Receive telephone calls and greet visitors, give routine and non-routine information, answer questions and direct calls and visitors to the appropriate person or office.
  • Receive and respond to routine and non-technical requests for information such as status of reports, and maintain records on all correspondence and action documents.
  • Prepare and type a variety of correspondence, reports, forms, requisitions, etc., using word processor or personal computer in final form.
  • Organize and maintain files, supplies, records, manuals, and handbooks.
  • Maintain unit calendar(s); schedule appointments and prepare notes regarding discussion topics; handles matters when conflicts or emergencies arise.
  • In the absence of unit timekeepers, prepares and inputs time and attendance reports.

PHYSICAL REQUIREMENTS: The work is primarily sedentary; some walking and light lifting within the work area may be required.


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To qualify for this position, applicants must meet all requirements by the closing date of the announcement.
GS-06: One year of specialized experience equivalent to the GS-05 grade level in the federal service; experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Examples of specialized experience include, but are not limited to: applying a full range of administrative rules and regulations to coordinate and perform all the clerical and administrative functions of an office; experience that demonstrates knowledge of grammar, punctuation, format and style to prepare correspondence, memorandums, and other documents utilizing word processing and other automated systems; and responding to requests for information, receiving calls, greeting visitors, and providing directives, and serving as a focal point of contact in an office; and experience maintaining and troubleshooting computer systems, and preparing travel vouchers.
There is no educational substitution for this position at the GS-06 level.


In addition to meeting the minimum qualification requirements, applicants must possess the necessary typing skills. Applicants must be able to type forty (40) words per minute with three (3) or fewer errors, based on a five (5) minute sample. Applicants may meet this requirement by self-certifying their proficiency in the Occupational Assessment provided. Performance test results and certificates of proficiency are acceptable for 3 years. Agencies may verify proficiency skills of self-certified applicants by administering the appropriate performance test.

You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position. This training and/or experience MUST be reflected by descriptions of your experience in your resume.

  • Ability to plan and complete tasks thoroughly with attention to details in order to meet fluctuating deadlines.
  • Ability to explain laws, rules, and written guidelines to customers.
  • Ability to prepare statistical reports utilizing a variety of computer software applications.
  • Ability to communicate orally (to screen calls, handle visitors with internal and external clients from a variety of backgrounds and with varying levels of understanding.
  • Ability to communicate in writing (respond to email requests, prepare correspondence, memoranda, reports, etc).

If you are referred for consideration, you may be asked to submit additional job related information.

For more information on these qualification standards, please visit OPM's web site at


Note: Evidence of your experience must be supported by detailed documentation of like duties performed in the positions listed on your resume. You will also need to provide work experience information such as hours per week, salary, and starting/ending dates of employment (month and year format) to establish that you possess one or more years of the required experience at the appropriate level sought. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).


After the vacancy announcement closes, applicants are evaluated against the questionnaire responses and placed in one of the three quality categories; Best-qualified, Well-qualified, or Qualified. Qualifying Veterans with a service-connected disability of 10% or more will be placed at the top of the best qualified group. All other qualified veterans will be placed at the top of the appropriate quality group, based on responses to the questionnaire.  

Veteran’s Preference: When applying for Federal Jobs, eligible Veterans should claim preference, for 5pt (TP) or 10pt (CP/CPS, XPP, XP) ...etc., on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation.  Documentation is required to award preference. (See "Required Documents" section)

Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as listed on page two (2) of the form.  For more information, please review the information for disabled Veterans in the application checklist or visit


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Working for the Department of Veterans Affairs offers a comprehensive benefits package. This link provides and overview of the benefits currently offered. For more information please visit us at

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.


Receiving Service Credit for Earning Annual (Vacation) Leave:  VA may offer newly-appointed federal employees, credit for their job-related non-federal experience or active duty uniformed military service.  Such credit must be requested and approved prior to the appointment date and is not guaranteed.

Relocation expenses are not authorized for this position.

This job opportunity announcement may be used to fill additional vacancies.


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To apply for this position, you must submit a complete Application Package (See “Required Documents” section below). The complete Application Package must be submitted by 11:59 PM (EST) on Wednesday, February 06, 2013. To begin the process, click the Apply Online button, to the right of your screen and log in to your existing USAJOBS account. You will complete the occupational questionnaire online and attach your documents. Please ensure you click the Submit My Answers button at the completion of your application. Note: 1. To change or update your application, simply reapply through My USAJOBS, before the closing date. To check the status of your application, log into your USAJOBS account (, select Application Status and click on the more information link under the application status for this position. 2. If you have never applied through USA Jobs for a position with the Federal Civil Service, you will need to create a USA Jobs account. 3. New or updated resumes are considered "incomplete" applications until the required virus scan is cleared.

If you cannot apply online through USA Jobs: You will need to complete the Occupational Questionnaire (View Occupational Questionnaire) manually by faxing your answers on the OPM 1203FX Form to (478)757-3144. The 1203FX form is only used when you are submitting your answers to the occupational questionnaire manually. You may attach all supporting documents (see “Required Documents” section below) with the 1203FX form at the same time using page two (2) of the form as a cover page for the fax transmission. Submitting duplicate occupational questionnaires (online or 1203FX) will override prior submissions and may result in your not receiving consideration for this position. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents: If you were unable to upload your “Required Documents” to USA Jobs, after submitting your answers to the Occupational Questionnaire online, complete the required fax cover page using 834875. This cover sheet is only used when faxing the application document(s) that you were not able to upload into USA Jobs. (Do not use the 1203fx form sending supporting documents.) Fax your documents to (478)757-3144. Keep a copy of your fax receipt in case verification is needed. Mailed/emailed applications will not be accepted.


The following documents are accepted: a Résumé (dates, position title, and/or compensation), responses to the Occupational Questionnaire (online or by submission of the OPM1203FX form), and only if it is applicable to your application; include Veterans' Preference documentation which contains dates of service and character of discharge (DD-214 or equivalent letter from the appropriate branch of service, SF-15 and/or a Disability Compensation Letter), or An unofficial college transcript from an accredited institution recognized by the U.S. Department of Education.
Use this checklist to ensure you have submitted the appropriate information. Failure to submit any of the required documents may result in your not receiving credit for your Veterans Preference, Education and or Experience.


Detroit DEU
Phone: (313)596-7213
Agency Information:
HRC Detroit
Thank You, MI


After the vacancy announcement closes and a referral certificate is issued, an electronic notification letter - or e-mail - will be sent within 10 business days, to applicants who provide an e-mail address.  Otherwise, you will receive a notification letter via the U.S. Postal Service within 2 to 4 weeks.

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