This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:IT Specialist (CUSTSPT)

Department:Department of the Air Force

Agency:Air National Guard Units (Title 32)

Job Announcement Number:Air 13-011

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$54,032.00 to $77,138.00 / Per Year


Monday, January 28, 2013 to Tuesday, February 12, 2013




Full Time - Indefinite NTE 30 Sep 13




1 vacancy in the following location:
Salt Lake City, UT United StatesView Map


United States Citizens




NATIONAL GUARD MEMBERSHIP IS REQUIRED: This is an excepted position that requires membership in a compatible military assignment in the Utah National Guard. Selectee will be required to wear the military uniform. Acceptance of an excepted position constitutes concurrence with these requirements as a condition of employment. Applicants who are not currently a member of the Utah National Guard must be eligible for immediate membership and employment in the Utah National Guard.

Upon completion of your application there is a page which reflects the following "Confirmation of your Submission to USA Staffing Application Manager".  Please print this page and keep it in your records as completion of intent to apply for a vacancy.  This page provides information about the job applied for and the date and time of submission. 

If you do not receive the “Confirmation of your Submission” page or have questions regarding the use of USA Jobs please contact the HRO at 801-432-4241 or 801-432-4239.


  • Participation in direct deposit is mandatory.
  • Medical screening will be completed upon selection for hire.
  • Permanent Change of Station (PCS) is not authorized.
  • Shift work may be required.


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Manages the assigned IT/communications environment with privileged access at the network level.  Plans, coordinates, installs, and continuously analyzes system design, hardware and software.  Develops, recommends, and installs solutions and upgrades to ensure availability, integrity, efficiency, and reliability of all components of the assigned system.  Provides Information Assurance - Technical (IAT) II information systems support for all disciplines, ensuring the rigorous application of information security/information assurance policies, principles, and practices in the delivery of network services.   Perform system audits to assess security parameters and performance of IA controls within the network environment.  Serves as a focal point for ensuring functionality and operability of the assigned IT/communications system environment.  Optimizes the functionality and performance of hardware and software systems and ensures availability, integrity, efficiency, and reliability of system resources.  Analyzes installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization’s business requirements.   Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs or equipment which will resolve operational problems.  Provides on-going optimization and problem solving support; continually surveys system operation to identify potential systems problems which could lead to loss or serious interruption of service.  Initiates corrective or preventative measures to rectify immediate problems and prevent future occurrences.  Troubleshoots and diagnoses system failures to isolate source of problems.  Performs testing, troubleshoots, and corrects problems relative to interface and interoperability of system components such as hardware, systems software, and applications programs.  Provides proactive consultation and instruction with system users to ensure seamless implementation of changes.  Assesses the security of installed systems.  Provides customer technical assistance and support for all users.   Provides ongoing technical support to customers to ensure proper functional use of equipment and programs and to preclude undue interruptions to IT and communications services.  Works with customers to ensure efficient operations which support each units’ requirements.  Assists in solving problems associated with delivery of hardware and software orders.  Provides management with information necessary to address difficult and complex problems in automating work processes.  Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions.  Reviews purchase requests and statements of work, ensuring documentation is sufficient to justify enhancements necessary to keep systems current and ensuring requested equipment and applications are compatible with existing infrastructure.  Promotes use of assigned systems by providing instructions to functional area users on IT/communications processes and procedures associated with each supported system.  Works with customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations.  Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.  Identifies and documents system requirements for specific needs of customers.  Conducts in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors.  Recommends methods and procedures and coordinates corrective action to optimize utilization of present equipment.  Ensures upgrades to the base IT and communications infrastructure are identified and assists customers in developing and submitting recommendations for additional equipment and funds.  Cooperates and works with squadron personnel in planning and developing new or additional infrastructure/architecture capabilities.  Identifies potential performance or capacity problems.  Works with technical support personnel in resolving problems.  Manages system user accounts, resets system passwords, and resolves firewall issues.  Responds to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties such as enhancing, replacing, or modifying existing programs, applications, and equipment.   Maintains records of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use.  Coordinates efforts between system customers, system support personnel, and commercial vendors to identify and resolve hardware, software, and other system anomalies.  Records problem reports as they occur and analyzes data to determine trends in use or performance that could lead to future problems.  Provides orientation in the use of new or changed technology.  Provides formal or informal training to ensure users understand the interrelationships of the system and are able to operate the system without undue difficulty.  Prepares user manual or instructions for assigned applications.   Conducts feasibility studies to identify and analyze system failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of system hardware and software.  Based upon the results of studies and the analyses of trends in usage and system problems, determines the feasibility of significant modifications vs. replacement to improve reliability.  Participates with operating officials, system users, and others in progress review of established systems to determine the reliability, productivity, and user friendliness of the existing system hardware and software.  As budget constraints dictate, evaluates alternative means of satisfying user requirements and provides management with the most technically feasible and cost efficient approaches to meet changing needs.  Uses benchmarks, performance measurement, and evaluation data in conjunction with modeling and simulation techniques in planning for increased capacity and to support additional workloads.  Performs independent research of literature and consults with a variety of vendors, IT and communications specialists in other agencies, and members of professional associations to determine availability and feasibility of modifying existing systems.  Provides cost analyses for new/upgrade infrastructure and architecture capabilities.  Keeps abreast of changes in technology to assist management in preparing for future enhancements.  Forecasts future needs and prepares recommendations, justifications, and specifications for equipment and applications.  Examines and evaluates alternative means of satisfying user requirements and makes recommendations to management regarding the most effective and efficient approaches.  Coordinates frequency needs with command level spectrum management office to maintain current allocations and obtain new authorizations.  Secures operating authority, and ensures minimal interference by ANG radio frequency (RF) operations.  Analyzes RF spectrum requirements and determine compatibility with other users considering transmitter and receiver specifications, antenna data, emission characteristics, and modes of radio wave propagation.  Reviews and validates radio frequency allocations.  Maintains frequency records and associated databases.  Examines spectrum allocation data and frequency assignment records to determine suitability of specific equipment planned for deployment.  Provides spectrum management guidance to units deploying equipment in support of contingency, exercise, or wartime requirements.  Installs, maintains, and repairs hardware devices supporting a broad range of information and communications systems.  Uses detailed knowledge of concepts, principles, methods, and practices with sophisticated diagnostic equipment and complex diagnostic software to identify and resolve internal system and network conflicts.  Applies diagnostic equipment to test, configure, evaluate, and optimize all high bandwidth circuits.  Designs, develops and conducts technical and operational tests and evaluations of a wide range of communications equipment and systems using performance management and measurement methods.  Coordinates and prepares items for contract or warranty repair or replacement as required.  Receives, inspects, installs, and verifies the proper operation of equipment returned.  Accomplishes required documentation.  Performs other duties as assigned.


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LOCATION OF POSITION:  151st Communications Flight, Salt Lake City, Utah


AREA OF CONSIDERATION:  Statewide.  Must be a current military member of the Utah Air or Army National Guard to be considered for this vacancy.

APPOINTMENT TYPE:  INDEFINITE position not to exceed 30 September 2013 unless funding is approved to continue following this date.


MILITARY REQUIREMENTS: Selected candidates will be required to be in a compatible military grade and assignment prior to the effective date of placement.

MILITARY COMPATIBILITY:  3D1X1, 3D0X3, 3D0X1, 3D1X2, 3D1X3, 3D0X2.

VICE:  Bryan Scharman


PROMOTION POTENTIAL:  This position has no known promotion potential.




KNOWLEDGE, SKILLS AND ABILITIES: For successful performance in this position, each applicant must fully justify on their application how they meet each KSA listed.


1.  Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers.


2. Knowledge of methods, principles, and practices covering troubleshooting of complex computer and communications system failures, recovery of systems, adjusting, modifying, and improving systems to include hardware and software components.


3.  Knowledge of IT security principles and products; DoD and agency policies, procedures, regulations, directives, and requirements related to physical, personnel, information security, and methods of evaluating risk or vulnerability.


4.  Knowledge of DoD, Air Force, NGB, and ANG communications regulations, services and instructions to ensure telecommunications services are in compliance with applicable regulations and instructions.


5.  Ability to review, analyze, and resolve difficult and complex technical problems involving systems compatibility, both installation-wide and external interoparability, circuits, switches, distribution, satellite linkages, and networking.


GS-11 requires 36 months of specialized experience.

GS-09 requires 24 months of specialized experience.


Participation in direct deposit is mandatory.

Medical screening will be completed upon selection for hire. 

Permanent Change of Station (PCS) is not authorized.

Airman who accept a technician position will be terminated from the Bonus and Student Loan Repayment Program (SLRP).

Indefinite positions may be converted to permanent status without further competition.



Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The rating you receive is based on your responses to the questionnaire and supporting documents. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.


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The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For addtional information visit:

Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. For addtional information visit:

Leave - Most Federal employees earn both annual and sick leave. For addtional information visit:

Life Insurance - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for addtional information visit:

Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For addtional information visit:

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For addtional information visit:

This link provides and overview of the benefits currently offered to Federal employees.


1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

2. Please do not send/fax/courier/email any applications or resumes to the  National Guard Human Resource Office, you must apply on-line or fax your application to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resource can only process materials received through USA Jobs.


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Each applicant must FULLY SUBSTANTIATE on their application how they meet the requirements listed in the specialized experience area; otherwise applicant will be considered unqualified for this position. Applications will be evaluated solely on information supplied in the application (OF 612) or resume. Experience will be evaluated based on relevance to the position for which application is being made. Include job titles, starting and ending dates (month and year), hours per week, salary, duties/accomplishments, employer(s) name and address, and supervisor(s) name/phone number and permission to contact


To apply for this position, you must provide both of the following parts:

1.      Your responses to the Qualifications Questionnaire, and

2.      Your resume and any other documents specified in the Required Documents section of this job announcement.

Use the Online Qualifications Questionnaire for convenience and quickest processing.


Option A:  Online Qualifications Questionnaire.

Tips for using the Online Qualifications Questionnaire:

·         You must click both Finish and Submit when you are done. Your Online Qualifications Questionnaire is not processed – and your résumé is not attached – until you click the Submit button, even if USAJOBS says it sent your résumé.

·         You can upload or fax supporting documents after you Submit the Online Qualifications Questionnaire.

·         You must complete the entire process by the closing date -- Tuesday, February 12, 2013

·         To make sure everything you submitted is successfully received, follow these steps:

1.      Go to and log in using the box on the right hand side of the page.

2.      Click the radio button for this Vacancy Identification Number: 833568. Click Select a Vacancy.

3.      Verify that all of your documents appear on the table with a status of Processed.

·         You can save your work and come back later. Just click both Save and Logout.  (When you want to return, go to and log in using the box on the right hand side of the page.)

·         If you Submit more than one Qualifications Questionnaire for this position, the most recent one Submitted is the one that is used.  Therefore, it is important for you to complete it in its entirety.


To begin your Online Qualifications Questionnaire, choose one of these options:

·         If your résumé is going to come from the USAJOBS Resume Builder, you begin the process by clicking the Apply Online button near the bottom of this page. Your résumé will be attached only to the Online Qualifications Questionnaire you complete and Submit from this session, not to any Questionnaires you may already have Saved or Submitted.

·         If your résumé is going to be one you prepared outside of USAJOBS Résumé Builder, click this link to begin the process:  Online Questionnaire.


Option B:  Paper Qualifications Questionnaire.

If it is not practical for you to use the Online Qualifications Questionnaire, you can write your answers on paper.  Follow these steps:

1.      You can print a copy of this job announcement so that you can read the questions offline.

2.      Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL or by calling USAJOBS by Phone at (703) 724-1850 – after the introduction, press 1, and listen for instructions.

3.      You may submit the Form 1203-FX, resume, and any supporting documents by fax.

·         By Fax: If you are faxing a Form 1203-FX, you do not need a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing. If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here -- -- and be sure to fill it out completely and clearly.  The fax number is 1-478-757-3144.  Feed all documents into your fax machine top first so that we receive them right-side up.




For this job announcement the following document is required:

  • Current Resume

To submit the document requested follow the instructions below: Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications Your document(s) can be submitted electronically using the document upload process, by fax, mail or by hand-deliver. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.

Note: Please ensure that your resume contains the basic information outlined under the Applying for a Federal Job link:


Martina L. Conner
Phone: (801)432-4239
Fax: (801)523-4700
Agency Information:
Utah National Guard
Human Resources Office
12953 S Minuteman Drive
Attn HRO Jodie
Draper, UT
Fax: (801)523-4700


Once the online questionnaire is received you will receive an acknowledgment email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or  interviews are required you will be contacted.

Instructions for completing the OPM 1203-FX:

If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.


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Job Announcement Number:

Air 13-011

Control Number: