This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:SS-13-JRS-833229

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$31,315.00 to $40,706.00 / Per Year

OPEN PERIOD:

Tuesday, January 29, 2013 to Tuesday, February 19, 2013

SERIES & GRADE:

GS-0679-00

POSITION INFORMATION:

Full Time - Permanent

DUTY LOCATIONS:

1 vacancy in the following location:
Casper, WY United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Vacancy Identification Number (VIN):   833229 (Please include on all documents)

Our mission:  To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring

the men and women who are America's Veterans.

 

YOU CAN MAKE A DIFFERENCE

VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/.  

 

This position is located in Casper WY and is open to any qualified applicants and Special Employment Consideration: Such as individuals eligible for the following appointments: 5 CFR 213.3102 "u", Schedule A, Appointment of persons with disabilities

 

KEY REQUIREMENTS

  • You must be a US citizen to apply for this job
  • Subject to a background/suitability investigation.
  • Designated and/or random drug testing may be required.

DUTIES:

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Work schedule: Monday-Friday Administrative Tour 8:00-4:30

INTRODUCTION

The medical administrative support (MSA) position is a foundational role within the CBOC Program PACT Model. PACT Patient care is delivered in a team based model known as the teamlet.  Members of the teamlet include the MSA, a Registered Nurse Care Manager, a Licensed Practical Nurse/Licensed Vocational Nurse and a primary care provider. The teamlet provides the majority of the healthcare needs for an assigned panel of patients. The teamlet works collaboratively with other members of an expanded health care primary care team including pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care.  Important interfaces and collaborations also occur with larger health care system providers including VA and non VA specialists, hospitals, diagnostic and treating facilities, and community based programs. 

MAJOR DUTIES

The incumbent is responsible for identifying incomplete encounter information and communicating findings to providers to facilitate accurate workload credit and revenue collection.

The incumbent explains VA’s mandate to collect insurance information to veterans, their families, and other eligible patients. He/she collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization of My Health eVet (MHV), online personal health record for veterans. Performs In-Person Authentication (IPA) for veterans requesting initial access to individually – identifiable health information with/in the MyHealtheVet web-based application.

As front line contact with patients and staff, the incumbent sets the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.

When records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) through scanning hardware and Vista Imaging software. Scans and indexes materials accordingly into CPRS Vista Imaging, on a timely basis and within established guidelines; and makes the proper disposition of documents. After the scanning and indexing process is complete, the incumbent will review the quality of scanned documents to ensure integrity of scanned images.

The position involves performing receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

He/she is responsible for processing first party requests for medical records and third party requests from non-VA providers. Enters all ROI requests into the DSS-ROI software package to maintain an accurate database of disclosures and ensures completed requests are scanned into patient’s administrative record. Assists patients in completing authorization forms, fully explaining what will be released in terms understandable to the patient.

Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.  

The Medical Support Assistant supports patient safety standards through correct identification of all patients through use of two forms of identification, Veterans Identification Card (VIC) and full Social Security Number. He/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.


QUALIFICATIONS REQUIRED:

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GRADE DETERMINATIONS: 

                                                                                       

GS-4 MSA 

   (a)  Experience or Education.  One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

   (b)  Assignment.  This is a developmental level MSA position.  It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor.  Assignments at this level include but are not limited to:  interacting with both internal and external customers; establishing and maintaining medical outpatient and inpatient charts as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines.  The MSA refers all questions requiring immediate medical attention to appropriate health care team member.

   (c)  Demonstrated Knowledge, Skills, and Abilities.  Candidates must demonstrate the KSAs below:

1.    Ability to meet, communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

2.    Ability to use various types of office automation equipment and software.

3.    Ability to set up, organize, and maintain record systems.

 

GS-5 MSA (Full Performance Level)

   (a)  Experience or Education.  One year of experience equivalent to the next lower grade level or 4 years of education above high school.

   (b)  Assignment.   This is the full performance level for MSAs.   At this level, the MSA performs a full range of duties.  The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.  Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient’s appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).

   (c)  Demonstrated Knowledge, Skills, and Abilities.  Candidates must demonstrate the KSAs below:

1.    Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2.    Knowledge of basic medical terminology.

3.    Ability to make appointments in a clinical setting.

4.    Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5.    Ability to communicate effectively and professionally with employees at varying grade levels.

6.    Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

References: VA Handbook 5005/27, Part II, Appendix G45, MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, dated June 7, 2012.

PHYSICAL REQUIREMENTS:  This position involves work that is mainly sedentary but requires some bending, walking, standing and the carrying of supplies, patient records and staff and patient mail.  Some assignments may involve more frequent walking but these assignments require no unusual physical demands to perform work.  The work involves regular and recurring exposure to infections materials and patients who present behavioral management problems.  Personal protective devises may be required as safety precautions.  Incumbent is required to keep office area clean and organized.

NOTE:  If you meet the qualification requirements, you will be rated against other eligible applicants, based on your online questionnaire and supporting documents to determine if you qualify for the position.  If it is determined that you are qualified, you will them be referred and contacted by the selection official, or panel, if they choose perform an interview.  Since your rating will be based primarily on your responses, please be specific on actual duties performed or education received.

 

If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to a knowledge, skills and abilities assessment; completion of a work sample, and/or contact for an interview.

 

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT

MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/application does not support your questionnaire answers, we will not allow credit for your response(s).


APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website:  http://www.ed.gov/admins/finaid/accred/index.html  All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans Preference:  When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit http://www.fedshirevets.gov/job/veterans.aspx.

HOW YOU WILL BE EVALUATED:

Your résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.


BENEFITS:

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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at http://www4.va.gov/JOBS/Job_Benefits/benefits.asp.



OTHER INFORMATION:

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 90 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/ctap/index.asp.

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.  VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.



HOW TO APPLY:

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To apply for this position, you must provide a complete Application Package which includes:

  1. Your Résumé
  2. A complete Occupational Questionnaire View Occupational Questionnaire
  3. Additional Required Documents (see Required Documents section below)

The complete Application Package must be submitted by 11:59 PM (EST) on Tuesday, February 19, 2013.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.  Applicants are urged to apply online; this process is easier, faster, and provides more information as applications are processed.

Note: To return to a previously Saved or Incomplete application, simply reapply through your account in USAJOBS.  After applying, return to USAJOBS (https://my.usajobs.gov/Login.aspx) to see the status of your application, including any messages that may have been sent to you.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf.
  3. Fax the completed 1203FX form along with any supporting documents to (478)757-3144. Your 1203FX will serve as a cover page for your fax transmission.

 To fax supporting documents you are unable to upload:

  1. Complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID 833229.
  2. Fax your documents to (478)757-3144.


REQUIRED DOCUMENTS:

The following documents are required:


•   Résumé
•   Responses to the questionnaire.
•   Copy of your transcript if you are using education to qualify
•   Evidence of your eligibility to apply for this vacancy (please see checklist).
•   Any other documents required by the
checklist.

AGENCY CONTACT INFO:

VAMC Human Resources
Phone: (307)675-3517
Email: SHERIDANVAJOBS@VA.GOV
Agency Information:
VHA Sheridan VAMC
PLEASE DO NOT MAIL/EMAIL APPLICATIONS
APPLY ONLINE OR FAX ONLY
Thank you, WY
82801

WHAT TO EXPECT NEXT:

After we receive your complete application package (including all required documents), your qualifications will be reviewed and assigned an initial rating.  We will also review your application to make sure that your résumé supports the answers given in the questionnaire. If your résumé does not support your questionnaire answers, we will adjust your rating accordingly. Based on your ranking or numerical score, you may be referred to the hiring manager for further consideration and possible interview. You will be notified when your rating is determined. 

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Job Announcement Number:

SS-13-JRS-833229

Control Number:

336637900