This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:VHA-659-13-KK-832427

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$0.00 to $0.00 / Per Year


Monday, January 28, 2013 to Monday, February 11, 2013




Full Time - Permanent




3 vacancies in the following location:
Salisbury, NC United StatesView Map


United States Citizens


Vacancy Identification Number (VIN): 832427 (Include # on all documents)

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans.  How would you like to become a part of a team providing compassionate care to Veterans?


As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.

VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.  For more information on the Department of Veterans Affairs, go to .  


Special Employment Consideration: Individuals eligible for the following appointments are encouraged to apply: 5 CFR 213.3102 "u", Schedule A, Appointment of persons with disabilities ; mental retardation, severe physical disabilities, or psychiatric disabilities; and Disabled veterans with a compensable service-connected disability of 30% or more.


FACT: Ninety percent of applicants fail to submit additional required documentation with resume or application and are found ineligible (see "HOW TO APPLY" section of this announcement); therefore, it is imperative that you read the complete announcement. Failure to do so will to result in LOSS OF FURTHER CONSIDERATION.


Grade and salary to be determined by a Professional Standards Board:

GS 3: $24,933 - $32,412

GS 4: $27,990 - $36,384

GS 5: $31,315 - $40,706


  • U. S. Citizenship
  • Must pass pre-employment examination
  • English Language Proficiency required
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


Back to top

The Medical Support Assistant (MSA) position serves as support staff in the Call Center and plays a vital role within the Salisbury VA Medical Center (VAMC). The selectee will be specifically assigned to one of the Outpatient Specialty Clinics. 


The MSA must have the ability to adapt to various situations such as: willing to learn new technologies, procedures, and policies. The MSA must possess exceptional customer service and communication skills necessary to communicate verbally and via phone with all internal and external customers. The MSA must have skill in compiling readily available data from prescribed sources; knowledge of the organization to search records, files, or electronic data banks to locate information needed, and to verity information given. The MSA must have familiarity with one or more established automated systems to enter, correct and  retrieve factual information.


This position requires a practical knowledge of an extensive body of the organization's rules and regulations governing confidentiality, including but not limited: to the Privacy Act, HIPPA, the Freedom of Information Act (FOIA), and 38 U.S.C. 7332 governing the release of records containing sensitive information. The MSA is required to be conscientious when dealing with all confidential information.


The MSA must be an expert in basic administrative policies and procedures dealing with outpatient scheduling or other administrative topics; incumbent must be able to relay this information/knowledge to medical staff within the outpatient clinic setting.



WORK SCHEDULE: Monday - Friday, 8:00 - 4:30




Back to top


  • U.S. citizenship.  
  • Six months experience of clerical, office or other work that indicates the ability to acquire the knowledge and skills needed to perform the duties of the position OR
  • Education:  One year above high school level or OR

  • Equivalent combination of experience and education.



GS-3 - (Entry Level) - Experience or education:  none beyond the basic requirements.

GS-4 - (Developmental Level) - One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR two years of education above high school.  It is expected that MSAs receive guidance from more experience staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisory.  The MSA at this level performs a full range of duties demonstrated by the following Knowledge, Skills and Abilities:

1.  Ability to meet, communicate and interact with individuals with varying backgrounds and other health care team members in a courteous and helpful manner in order to complete job assignments.

2.  Ability to use various types of office automation equipment and software.

3. Ability to set up, organize, and maintain record systems.

GS-5 (Full Performance Level) - One year of experience equivalent to the next lower grade level OR 4 years of education above high school.  The MSA at this level performs a full range of duties demonstrated by the following Knowledge, Skills and Abilities:

1.  Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

2.  Knowledge of basic medical terminology.

3.  Ability to make appointments in a clinical setting.

4.  Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

5.  Ability to communicate effectively and professionally with employees at varying grade levels.

6.  Ability to identify customer's concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.



APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Applicants must, therefore, only report attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website:  All education claimed by applicants will be verified by the appointing agency accordingly. *** If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. ***

Veterans' Preference:

When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15, Application for 10-Point Veteran Preference. Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit


Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.


Back to top
Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at .


This position is in the Excepted Service and does not confer competitive status. 

Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.


Back to top
To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide ( for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( ) to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire: .
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page using the following Vacancy ID: 832427.  You must use this fax cover sheet in order for your documents to be matched with your online application.

The complete Application Package must be submitted by 11:59 PM (EST) on Monday, February 11, 2013.


Due to the volume of applications received, we are unable to verify receipt of applications. 


You must provide a complete Application Package which includes:

  1. CV or Resume.
  2. Applicants must complete and submit VA form 10-2850c - Application for Associated Health Occupations (Available at (required, must include signature).
  3. Occupational Questionnaire
  4. Declaration for Federal Employment form OF-0306 (Available at  This is a required form and must be signed and submitted with your application.
  5. If prior military service, include all copies of your DD Forms 214 (required).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15, Application for 10-Point Veteran Preference (available at  
  6. If currently employed in the VA system, include latest SF-50 - Notification of Personnel Action. (required).


Karen Keitt
Phone: (704)638-9000x2882
Fax: (704)638-3322
Agency Information:
VHA Salisbury VAMC
Department of Veteran Affairs
Human Resources Management Service
1601 Brenner Avenue
Salisbury, NC
28144 Fax: (704)638-3322


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.  Thank you. 

Back to top
Print Preview

Job Announcement Number:


Control Number: