This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:T38H-13-12-RP-832450

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$31,315.00 to $40,706.00 / Per Year


Friday, January 25, 2013 to Tuesday, February 05, 2013




Full Time - Permanent


1 vacancy in the following location:
Clarksburg, WV United StatesView Map


United States Citizens


Vacancy Identification Number (VIN): 832450

Salary: Applicant's education and experience will be reviewed by a Professional Standards Board in determining the grade and salary of the applicant selected.  The recommended salary may be at any point in the range listed for this vacancy.

This position is located in the Diagnostics Service at the Louis A. Johnson VA Healthcare System in Clarksburg, WV.


The Department of Veterans Affairs (VA) needs employees who possess the energy, compassion, and commitment to serve those who serve our Country. Whatever the job title, every position in VA will give you a chance to make a meaningful and personal contribution to the lives of truly special and deserving people - our Veterans.

Working for VA is one of the most emotionally satisfying and professionally rewarding ways to dedicate the best within you to your country's service.

If you are transitioning from the military or a Veteran already, we invite you to explore the benefits of continuing your career at the VA. The VA is committed to hiring Veterans.

The VA is much more than just another employer. It is an honorable, open and welcoming community of those who care. Gratitude is our motivation and service is our mission.

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries. The Values are Integrity, Commitment, Advocacy, Respect and Excellence (" I CARE").

America's Veterans need you!

To find out more, go to


  • You must be a U.S. citizen to apply for this job.
  • Designated and/or random drug testing may be required.
  • Subject to a background/suitability investigation.
  • You must pass a pre-employment physical


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This position supports the medical and technical staff of Diagnostic Service to include Imaging (General Radiology, Computed Tomography (CT), Magnetic Resonance Imaging (MRI), Ultrasound (US), Nuclear Medicine, Interventional Radiology, Cardio Diagnostics (EKG, Holter Monitoring, Stress Testing, Echocardiography), Respiratory Therapy (Pulmonary Function Testing (PFT) and Home Oxygen Therapy Program) and the Laboratory.  The incumbent performs a variety of technical and clerical functions, primarily involving monitoring pre-procedure requirements for diagnostic testing, scheduling, reception and coordination of work between Diagnostic Service and all clinics throughout the hospital.


The incumbent is the initial point of contact for Diagnostic Service and is required to maintain good contact and relations with clinical and administrative staff in various services throughout the facility.


Utilizes Veterans Health Information Systems and Technology Architecture (VistA) and Computerized Patient Record System (CPRS) to verify orders, pre-operative testing and schedule appointments for radiographic requests, Cardio Diagnositc and Respiratory consults from all clinicians in accordance with Diagnostic Service procedures and policies. 


Utilizes VistA and CPRS to verify and accession laboratory orders. Enters lab orders, per policy, when appropriate.


Instructs patients on standard preparation procedures required prior to testing which serves as first line patient education for moderate to complex procedures.


Possesses the ability to make appointments in a clinical setting with advanced knowledge of technical processes and exam contraindications as it relates to Diagnostic Service and its Imaging modalities.  Schedules appointments in the Appointment Manager scheduling package; avoiding conflicts with other scheduled diagnostic appointments within the Service, and other Medical Center services. 


Utilizes advanced knowledge of medical terminology due to the technical nature of the written and spoken language commonly used by technical staff and clinicians on diagnostic order sets.


Burns images to CD from Picture Archiving Computer System (PACS) and VistA Imaging following departmental policies.  Must be familiar with HIPAA policies and procedures regarding release of patient information. Interacts with Release of Information (ROI) to provide copies of imaging records in accordance with HIPPA.


Receives and answers routine telephone inquires or refers to appropriate staff member; takes messages and/or pages individuals as necessary.  A heavy volume of phone calls is to be expected in this position.  The incumbent must be able to balance multiple tasks simultaneously to assist customers.


Has the ability to work efficiently under pressure, coping with a variety of simultaneous, unrelated tasks; to deal with frequent  interruptions demanding change of focus while organizing work plans and priorities to assure timely submission of work.


All other duties as assigned.



Tour of Duty, Additional Requirements


The tour of duty will be Monday through Friday, 8:00- 4:30pm.  Holiday work is not required.  The medical support assistant will work in the reception area of Diagnostic Service. Days of work and hours of operation are subject to change with the needs of the medical center.

Relocation expenses and/or incentives have not been authorized.


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     a.  Citizenship.  Citizen of the United States.  (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)

     b.  Experience and Education

     (1)  Experience.  Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

     (2)  Education.  One year above high school; or

     (3)  Experience/Education Combination.  Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.


GS-5 MSA (Full Performance Level)


    (a)  Experience or Education.  One year of experience equivalent to the next lower grade level or 4 years of education above high school.

     (b)  Demonstrated Knowledge, Skills, and Abilities.  Candidates must demonstrate the KSAs below:


1.  Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.


2.  Knowledge of basic medical terminology.


3.  Ability to make appointments in a clinical setting.


4.  Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.


5.  Ability to communicate effectively and professionally with employees at varying grade levels.


6.  Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.


You will be rated on the following Knowledge, Skills, Abilities and Other characteristics (KSAOs) as part of the assessment questionnaire for this position:


For more information on these qualification standards, please visit the United States Office of Personnel Management's website at


If your resume does not support your questionnaire answers, we will not allow credit for your response(s).

APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. You can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency.

Veteran's Preference: When applying for Federal jobs, eligible veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of DD-214(s) showing all dates of service as well as character of service (honorable, general, etc.). Additionally, veterans with service-connected disability of 10% or more must also submit a copy of their official statement from the Department of Veterans Affairs, or from a branch of the Armed Forces, certifying their service-connected disability and/or their receipt of compensation for service-connected disability.  If the military member is within 120 days of separation and does not yet have a DD214, the member may instead submit any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed.

Veterans with service-connected disability of less than 10%, nonservice-connected disability, and Purple Heart recipients, as-well-as those claiming derived preference for a spouse, widow or widower, or natural mother, should refer to and submit a completed SF 15, "Application for 10-Point Veteran Preference," and required documentation with your application materials.

For more information on Veterans' Preference, go to


Complete application packages will be reviewed to determine if the basic qualifications for this position have been met. A listing of candidates who meet the basic qualification requirements will be forwarded to the hiring facility where the credentialing and privileging screening process is completed.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life. For more information please visit us at .


Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

This position is in the Excepted Service and does not confer competitive status.

VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. This is not a guarantee and must be requested in advance.

You may be required to serve a probationary period.


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To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

YOU MUST INCLUDE VA FORM 10-2850c IN YOUR APPLICATION PACKAGE TO BE CONSIDERED FOR THIS VACANCY.   You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide ( for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.

Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( ) to see the status of your application after applying, including any messages that may have been sent to you.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire:
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.

To fax supporting documents you are unable to upload:

  1. Complete this cover page using the following Vacancy ID: 832450.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.

The complete Application Package must be submitted by 11:59 PM (EST) on Tuesday, February 05, 2013.



Required Documents

To apply for this position, you MUST provide a COMPLETE application package which includes the following (failure to provide a complete application packet will result in you not being considered for referral to the selecting official):

1. Completed online questionnaire. This is a requirement and must be completed.

2. Properly completed, signed, and dated VA Form 10-2850c, Application For Associated Health Occupations. Link to application - This is a required form and must be submitted with your application packet.

3. Detailed curriculum vitae/resume. This is required and must be submitted with your application packet.

4. Copy of unofficial transcript(s) - official college transcript(s) will be required before being hired. Transcript MUST include your name, name of college/university, degree conferred, and date degree conferred. This is required and must be submitted with your application packet.

5. Properly completed, signed, and dated Office of Personnel Management Optional Form 306, Declaration for Federal Employment. Please Note: If you answer 'yes' to questions 9-15, you must provide a detailed explanation for each 'yes' answer in the space provided in #16 on page 2 of the form. If additional space is needed, please utilize a separate piece of paper to complete the explanation, and include your name & last four numbers of your SSN on this separate piece of paper. Signature and date on form MUST be within six months of current date. This is a required form and must be submitted with your application. Link to form - This is a required form and must be submitted with your application packet.

6. Copy of most recent SF 50, Notification of Personnel Action, that shows your status - if current or former Federal civilian employee. This is required and must be submitted with your application packet, if applicable.

7. Copy of DD 214, Certificate of Release or Discharge from Active Duty" - if prior military. Copy MUST show character of discharge. This is required and must be submitted with your application packet, if applicable.

8. Copy of letter from a VA Regional Office that shows percentage of disability - if prior military and you have service-connected disability. This is required and must be submitted with your application packet, if applicable.

9. Properly completed OPM's Standard Form 15, Application for 10 Point Preference - if prior military and you have a service-connected disability. Link to form - This is a required form and must be submitted with your application packet, if applicable.


Rick Proctor
Phone: (304)623-3461
Fax: (304)623-7655
Agency Information:
VHA Clarksburg VAMC
Online Applications Accepted ONLY
Clarksburg, WV
26301 Fax: (304)623-7655


You will receive e-mail notification as to whether or not you were included on the list of referred candidates.  If you do not provide an e-mail address, your notification will be sent via U.S. Postal Service within 2-4 weeks.

Important note:  Applicants have the burden of producing all needed information prior to the closing of the announcement Tuesday, February 05, 2013.  If this requirement is not met and you are not referred to the hiring facility, you may contact the local HR office for Direct Hiring Authority options. 

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