This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:HUMAN RESOURCES ASSISTANT (OFFICE AUTOMATION)

Department:Department Of Homeland Security

Agency:Immigration and Customs Enforcement

Job Announcement Number:DAL-OHCD-832394-DEU-VRL

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$33,101.00 to $53,307.00 / Per Year

OPEN PERIOD:

Monday, January 28, 2013 to Thursday, February 07, 2013

SERIES & GRADE:

GS-0203-05/07

POSITION INFORMATION:

Full Time - Permanent

PROMOTION POTENTIAL:

07

DUTY LOCATIONS:

1 vacancy in the following location:
Dallas, TX United StatesView Map

WHO MAY APPLY:

Open to the Public

JOB SUMMARY:

Do you desire to protect American interests and secure our Nation while building a meaningful and rewarding career? If so, the Department of Homeland Security (DHS) is calling. DHS components work collectively to prevent terrorism, secure borders, enforce and administer immigration laws, safeguard cyberspace and ensure resilience to disasters. The vitality and magnitude of this mission is achieved by a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

Immigration and Customs Enforcement is the principal investigative arm of the U.S. Department of Homeland Security (DHS) and the second largest investigative agency in the Federal government. Created in 2003 through a merger of the investigative and interior enforcement elements of the U.S. Customs Service and the Immigration and Naturalization Service, ICE now has more than 20,000 employees in more than 400 offices in the United States and 47 foreign countries around the world. ICE is a key component of the DHS layered defense approach to protecting our nation. For additional information about ICE and career opportunities go to http://www.ice.gov.

For definitions of terms found in this announcement, please click here

Organizational Location: This position is located in the Department of Homeland Security, Immigration and Customs Enforcement, Office of Human Capital, Dallas, Texas.

  • The ICE Homeland Security Investigations (HSI) directorate is a critical asset in the ICE mission, responsible for investigating a wide range of domestic and international activities arising from the illegal movement of people and goods into, within and out of the United States.
  • HSI investigates immigration crime, human rights violations and human smuggling, smuggling of narcotics, weapons and other types of contraband, financial crimes, cybercrime and export enforcement issues. HSI special agents conduct investigations aimed at protecting critical infrastructure industries that are vulnerable to sabotage, attack or exploitation.
  • In addition to criminal investigations, HSI oversees the agency's international affairs operations and intelligence functions. HSI consists of more than 10,000 employees, consisting of 6,700 special agents, who are assigned to more than 200 cities throughout the U.S. and 47 countries around the world.
  • HSI conducts criminal investigations against terrorist and other criminal organizations who threaten national security. HSI combats worldwide criminal enterprises who seek to exploit America's legitimate trade, travel and financial systems and enforces America's customs and immigration laws at and beyond our nation's borders.

Relocation Expenses: Relocation expenses will not be paid.

This is a non-bargaining unit position.

KEY REQUIREMENTS

  • You must be a U.S. citizen to apply for this position
  • You must successfully pass a background investigation and drug screen
  • Males born after 12/31/59 must certify registration with Selective Service

DUTIES:

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As a Human Resources Assistant (OA), you will perform the following duties:
• Provide clerical, technical and administrative support for personnel services. As such, you will apply an extensive body of human resources rules and procedures sufficient to perform a range of personnel functions.
• Assist specialists and others by performing structured segments of their work and participating in projects or studies; performing a detailed review of records and other documentation, preparing summaries of information in preparation of further analysis and processing; conducting interviews to identify and organize pertinent facts of a situation; responding to inquiries concerning human resources services, procedures, alternatives and requirements.
• Identify and resolve procedural issues, enter data, complete forms and prepare a variety of reports using a personal computer, office automation software and conduct human resources related internet searches. You will serve as an expert in processing personnel actions. This includes using the electronic personnel action request forms, resolving personnel processing errors and ensuring the accuracy of personnel processing data.
• Respond to inquiries on pending and completed personnel actions by tracing their history and applying pertinent technical references, conditions or precedents. Finally, you may conduct new employee orientation sessions, explaining the forms and associated benefits surrounding Federal employment.


QUALIFICATIONS REQUIRED:

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You qualify at the GS-05 level if you possess one (1) year of specialized experience performing duties such as:
• Reviewing HR documents for completeness and to ensure the presence of signatures, dates and attachments.
• Verifying employment information
• Providing general information concerning HR processes and procedures, referring inquiries about specific HR issues or actions to the appropriate specialist, obtaining HR information and maintaining HR files and listings.
You qualify at the GS-06 level if you possess one (1) year of specialized experience performing duties such as:
• Proofreading recruitment documents; coordinating formal recruitment and/or placement meetings; assisting individuals in completing their employment applications or related forms; requesting employment history information from previous employers; using computers and software programs to extract, revise or sort recruitment and/or placement information from files, records or databases.
• Processing basic personnel actions, and pay and benefit transactions for positions in a variety of common pay plans and appointments with differing entitlements.
• Providing work in support of employee guidance and consultation to agency employees, former employees, annuitants, survivors and eligible family members regarding retirement, insurance, health benefits and Thrift Savings Plan; assisting and providing basic information to employees seeking general information concerning retirement benefits, life insurance, health benefits and Thrift Savings Plan.
You qualify at the GS-07 level if you possess one (1) year of specialized experience performing duties such as:
• Identifying whether employees applying for promotion meet qualification requirements (such as time-in-grade); identifying appropriate regulatory codes, nature of action and the appropriate pay step to be entered on the HR action request.
• Processing request for retroactive actions that require tracing an employee's history and applying pertinent technical references, conditions, or precedents; processing complex personnel actions request that involve unusual conditions or require deviation from standard procedures.
• Assisting and providing general information concerning retirement benefits, life insurance, health benefits and Thrift Savings Plan; applying knowledge to obtain relevant facts about issues or problems involving employees' benefits or entitlements; evaluating the adequacy of facts in accordance with established procedures and precedents for processing cases involving employee benefits; explaining options available to the employee based upon analysis of individual circumstances.
• Proving answers to recurring processing questions and informally resolving recurring processing issues by explaining basic HR policies.
Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification.


Substitution of Education for Experience:

 In lieu of experience you must meet one of the following to qualify for a GS-05 position:

Successful completion of a full four-year course of study above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite can be substituted for specialized experience.  This education must have been obtained from an accredited business, secretarial or technical school, junior college, college or university.  One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

Combining Education and Experience:

Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the GS-05 grade level. If your education is currently described in quarter hours, convert them to semester hours by multiplying by 2/3rds. To combine education and experience, first determine the experience that you have as a percentage of the experience required for the grade level; then determine the amount of education that you have as a percentage of the education required for the grade level; then add the two percentages together. The total percentages must equal at least 100 percent to qualify you for that grade level. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

Requirements by Closing Date:  Unless otherwise noted, you must meet all requirements by the closing date of the announcement.

Probationary Period:  This is a full-time permanent position (Career/Career-Conditional appointment).  Upon appointment to this position, you may be required to serve a one-year probationary period.

HOW YOU WILL BE EVALUATED:

We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education and training will be rated using an Assessment Questionnaire. The questions are related to the following fundamental competencies (or Knowledge, Skills, and Abilities) needed to perform the duties of this job:

  • Ability to communicate orally and in writing.
  • Ability to develop and maintain effective working relationships with supervisors, managers and employees.
  • Knowledge of federal laws, policies, regulations and procedures pertaining to the processing of personnel actions.
  • Knowledge of personnel laws, theories, principles and practices. 

Based on your responses, you will be placed in one of the following categories:

  1. Best Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
  2. Well Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
  3. Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.

Applicants in the Best Qualified category will be referred to the hiring manager and may be called for an interview.

Agency Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) eligible: If you have never been a Federal employee, you are not eligible to apply under CTAP/ICTAP. This program offers displaced Federal employees priority for jobs within the agency from which they have separated or are separating. For more information, please see: http://www.opm.gov/ctap/.

To be considered well qualified under ICTAP/CTAP you MUST be placed in the Well Qualified Category for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.

Veterans: Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they are qualified. Veterans who have a compensable service-connected disability of at least 10% are placed in the best qualified category above non-preference eligibles, except when the position being filled is scientific or professional at the GS-09 grade level or higher. This position is not considered scientific/professional. For more information regarding veterans' preference, please see: http://www.opm.gov/staffingPortal/Vetguide.asp


BENEFITS:

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DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to www.dhs.gov/careers and select "benefits".

OTHER INFORMATION:

Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.



HOW TO APPLY:

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To apply for this position, you need to submit a complete initial Application which includes:

  1. Your Resume
  2. A complete Occupational Questionnaire
  3. Required documents to support your minimum qualifications and eligibility (see Required Documents section below)

The complete initial Application must be submitted by 11:59 PM (EST) on Thursday, February 07, 2013.

Please note: If materials are not received by the closing date, your application will be evaluated solely on the information available and you may not receive full consideration or may not be considered eligible. Also, if you do not provide an email address, you may not be notified of the outcome of your application.

To begin the process, click the Apply Online button to create an account or log into your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

To fax supporting documents you are unable to upload, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID 832394. Fax your documents to 1-478-757-3144.

Applications and supporting documentation will not be accepted by mail or email. If you need further assistance, contact the Human Resources Office representative listed on this announcement at least one day prior to the closing date for further instructions.

If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire
  2. Print the 1203FX form to provide your response to the occupational questionnaire http://www.opm.gov/forms/pdf_fill/OPM1203fx.pdf, and
  3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


REQUIRED DOCUMENTS:

  1. Resume showing relevant experience (education, training, and/or work experience; work experience should include job title, duties, and employer's name, daytime telephone number and address, starting and ending dates with month and year, hours worked per week, and indicate if we may contact your current supervisor)
  2. Your responses to the occupational questionnaire
  3. Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable).  Prior to appointment, an official college transcript may be required.  This education must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education.  Those with foreign education, click this link.
  4. Are you a veteran?  Submit Member Copy 4 of your DD214 (Certificate of Release of Discharge from Active Duty) or Statement of Service.  Those applying for 10-point preference must fill out the SF-15 (click here for the form) and provide the required documentation listed on the back of the form.
  5. Are you claiming special priority selection rights under the Agency Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP)? Submit:
    • a copy of your agency notice
    • a copy of your most recent performance rating, and
    • a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location

AGENCY CONTACT INFO:

Veronica R. Lile
Phone: (214)905-5216
Email: VERONICA.LILE@ICE.DHS.GOV
Agency Information:
ICE Dallas Service Center
7701 N Stemmons Freeway
6th Floor
Dallas, TX
75247
USA

WHAT TO EXPECT NEXT:

Once you submit your application, we will assess your experience and training, identify the best qualified applicants, and refer those applications to the hiring manager for further consideration and interviews. We will notify you by email the outcome after each of these steps has been completed. Your status will also be updated on your USAJOBS and Application Manager accounts throughout the process. We expect to make a selection within 60 days of the closing date of this announcement. If you are selected, we will conduct a suitability/security background investigation.

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Job Announcement Number:

DAL-OHCD-832394-DEU-VRL

Control Number:

336503700