This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply


Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:AG-T38-13-041-AAM-830774

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$34,907.00 to $45,376.00 / Per Year


Wednesday, January 23, 2013 to Wednesday, February 13, 2013




Full Time - Excepted Service Permanent


2 vacancies in the following location:
Temple, TX United StatesView Map


Current Permanent Employees of Central Texas Veterans Health Care System ONLY


Vacancy Identification Number (VIN): 830774 

To fulfill President Lincoln's promise – "To care for him who shall have borne the battle, and for his widow, and his orphan" – by serving and honoring the men and women who are America's Veterans. 

How would you like to become a part of a team providing compassionate care to Veterans?


As a professional at the US Department of Veterans Affairs (VA), your opportunities are endless.  With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.  Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to veterans through the Benefits Administration and National Cemeteries.


VA professionals feel good about their careers and their ability to balance work and home life.  VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities.


The Department of Veterans Affairs - Central Texas Health Care System is located in Temple, Texas, which is centrally located between Austin and Dallas.  It is one of the VA’s largest integrated health care systems with facilities in Austin, Brownwood, Cedar Park, Palestine, Bryan-College Station and Waco.  No State Tax.


NOTE:  The Professional Standards Board (a peer-review group) will review the selected candidate’s education and experience and recommend the step at which the candidate will be placed in that specific grade.  The salary is based on the grade and step approved for the selected candidate.


These vacancies are advertised at the single grade at which this position will be filled above the full performance level.


Special Employment Consideration:  VA encourages persons with disabilities to apply.


  • U. S. Citizenship
  • Must pass pre-employment examination
  • English Language Proficiency required
  • Designated and-or Random Drug Testing required
  • Background and-or Security Investigation required


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The Advanced Medical Support Assistant (MSA) serves as the clinical administrative coordinator for Surgical Service specialty sections at the Central Texas Health Care System, Temple, Texas.  This Incumbent coordinates all clinical administrative duties in the assigned specialty section and is supervised by the Surgical Service Administrative Officer (AO).  Resolves clinical administrative and technical incidents by troubleshooting incidents, actions and mishaps to correct and prevent recurrences.  The incumbent is the key clinical administrative resource for the surgical specialty section in which the incumbent is assigned and may be responsible for multiple administrative sections.  This position is the focal point to providing the administrative needs of the section (i.e., oversee and manage the workflow of all administrative functions within the section to include perform data collection and analyses for administrative reports, run workload reports, prepare personnel actions for the Human Resources Office, ensures office supplies are available, manage provider clinic profiles, etc.).  Healthcare staff and Veterans will focus on this position as a starting point to resolve their own problems and concerns regarding the Surgical Service specialty sections.  The incumbent may be assigned to and assist with any of the following surgical specialty sections: Audiology, General Surgery (including colorectal surgery), Vascular Surgery, Neurosurgery, Otolaryngology/ENT, Urology, Ophthalmology, Optometry, Orthopedics, Podiatry, Thoracic, Gynecology, Plastics, Pre-bed Care and the Pre-surgical Evaluation Unit.  Rotating between surgical subspecialty clinics may be necessary to provide total coverage during absences.  The MSA assigned to the pre-bed care (PCP) section is the key clinical administrative resource, and has the additional duty of facilitator for the care provided during pre-operative work-ups.  The incumbent ensures patients have pre-operative work-ups completed in a timely manner to ensure surgeries are performed as scheduled with minimal or no delays.  Pre-operative workups include labs, echocardiograms (EKGs), x-rays, MRIs and other radiological procedures as ordered by the attending surgeon.  This incumbent must also provide pre-operative instructions to patients scheduled for surgery.  Pre-operative instructions include, but are not limited to instructing patients on when to take pre-op medications, whether or not patients are to take nothing per oral (NPO), when to have pre-operative procedures and lab work completed; and answer any other questions pertaining to the scheduling of surgery procedures.  The incumbent also has the additional duty of directing Day Procedure Program (DPP) Medical Administration Clerks to ensure surgery dates are entered correctly in the computerized patient record system and correct information concerning s surgery cases are relayed to patients.  Surgery Service depends on this position for clinical administrative management information, reports, dissemination of information, and coordination of patient care between Surgery Service Sections and the OR as an additional duty.  Incumbent provides new administrative personnel with training and orientation to the structure of the Surgical Service specialty sections.  Independently resolves day-to-day clinical administrative problems pertaining to the Surgical Service specialty section.  Coordinates and facilitates all requests for surgical specialty sections’ specific Compensation and Pension Examinations with the C&P Section to insure that exams are scheduled within the proper timeframe.  Incumbent is continually developing new monitoring systems and reports to increase the efficiency in the clinic and track the effects of changes in clinical protocols on system redesign and the clinic performance measures.  Display outstanding customer service skills and interacts amicably with Veterans and staff.


Relocation Expenses: Relocation expenses are not authorized for this position.



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  • Citizenship. Citizen of the United States. 


  • Experience and Education

    (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

    (2) Education. One year above high school; or

    (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.


  • Certification. None required.


  • English Language Proficiency. MSAs must be proficient in spoken and written English.


  • Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U. S. programs.




EXPERIENCE FOR GS-06 LEVEL:   Requires a minimum of one year experience equivalent to the GS-05 level.  This experience must have been in a clinical setting and must have demonstrated the potential to perform advanced assignments independently. (A clinical setting is a medical center, clinic - medical or psychiatric, residential treatment center, or any other type of facility where social work participates in a collaborative treatment and is identified with the medical profession.)  


Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate the KSAs listed below in their application documents:

1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

3. Advanced knowledge of the technical health care process as it relates to access to care.

4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.




References :  VA Handbook 5005 at (also available in the local Human Resources Office).


PHYSICAL REQUIREMENTS:  There is no pre-employment/placement examination required for this position.

APPLICANTS PLEASE NOTE:  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.)  Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.  Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.  If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Veterans' Preference:

When applying for Federal Jobs, eligible Veterans should claim preference on their application or résumé. Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must complete an SF 15 (Application for 10-Point Veteran Preference). Veterans who are still in the service may be granted tentative preference on the basis of information contained in their applications, but they must produce a DD Form 214 or other proof prior to appointment to document entitlement to preference.  For more information on Veterans' Preference, please visit


Your application, résumé and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.   You may also be evaluated based upon the question responses you provide during a structured interview. In responding to structured interview questions you should be sure to cite specific examples of experience, explain exactly what you did, and the outcome.


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Working for the Department of Veterans Affairs offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, thrift savings plan, and participation in the Federal Employees Retirement System. In addition to traditional "dollars and cents" benefits, we offer a range of benefits to help balance work and life.  For more information please visit us at


This job opportunity announcement may be used to fill additional vacancies.


This position is in the Excepted Service and does not confer competitive status. 


Receiving Service Credit for Earning Annual (Vacation) Leave:  Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee.   VA may offer newly-appointed Federal employees credit for their job-related non-federal experience or active duty uniformed military service.  This credited service can be used in determining the rate at which they earn annual leave.


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To begin the process, click the Apply Online button at the right side of this screen to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.




You may upload the completed form to your USAJOBS or Application Manager account if you apply online.  Then you can use the uploaded form again and again when applying for future vacancies.  Please see this guide ( for more information on uploading and re-using the form in your applications.  Other required forms and documents can also be saved in your account and used the same way.  Applicants are urged to apply online; this process is much easier and faster.


Note: To return to a previously Saved or Incomplete application, just reapply through your account in USAJOBS.  Check your account ( to see the status of your application after applying, including any messages that may have been sent to you.


If you cannot apply online:

  1. Click the following link to view and print the occupational questionnaire: View Occupational Questionnaire.
  2. Print this 1203FX form to provide your response to the occupational questionnaire:
  3. Fax the completed 1203FX form along with all supporting documents to (478)757-3144.  Your 1203FX form must be placed on top of all materials being faxed and will serve as a cover page for your fax transmission.
  4. Keep a copy of your fax receipt in case verification is needed.


To fax supporting documents you are unable to upload:

  1. Complete this cover page using the following Vacancy ID: 830774.  You must use this fax cover sheet in order for your documents to be matched with your online application.
  2. Fax your documents to (478)757-3144.


The complete Application Package must be submitted by 11:59 PM (EST) on Wednesday, February 13, 2013.


You must provide a complete Application Package which includes:

  1. CV or Resume.
  2. VA Form 10-2850c - Application for Associated Health Occupations (Available at (REQUIRED).
  3. Occupational Questionnaire.
  4. If prior military service, include all copies of your DD Forms 214 or proof of service (REQUIRED).   Applicants claiming preference based on service-connected disability, or based on being the spouse or mother of a disabled or deceased Veteran, must also complete and submit an SF 15 - Application for 10-Point Veteran Preference (Available at  
  5. If currently employed in the VA system or other US Government agency, include a copy of your latest SF-50 - Notification of Personnel Action (REQUIRED).  Do not include copies of any SF-50s documenting awards or incentives.


Albert A. Mersch
Phone: (254)743-0777
Fax: (478)757-3144
Agency Information:
VHA Central Texas HCS Temple
00000 Fax: (478)757-3144


After we receive your complete application package (including any required documents), your qualifications will be reviewed to decide if you meet the basic requirements.  You will be notified when this decision is made.

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