Department: Department Of Veterans Affairs
Agency: Veterans Affairs, Veterans Health Administration
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Durham, NC United StatesView Map
Vacancy Identification Number (VIN): 830686 (Include # on all documents)
The call center is a 24 hour operation with rotating shifts. Shifts are 8am-4:30 pm, 10 am-6 pm, 12 pm-8pm, 4 pm to 12 am, 12 am to 8 am, to include weekends and holidays.
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries.
VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/ .
This is the developmental level of the position. The Medical Support Assistant (MSA) is a unique position that provides centralized telephone assistant services to the Durham VAMC (DVAMC) and its community based outpatient clinics. The MSA position is located in the Veterans Health Administration (VHA), Mid Atlantic Health Care Network (VISN 6), Durham VA Medical Center (MC), and Health Administration Service.
This is a developmental level MSA position. It is expected that MSAs receive guidance from more experienced staff members for more difficult tasks and require frequent and direct contact from the assigned lead and/or supervisor.
NOTE: The full performance level of this vacancy is GS-04. The actual grade at which an applicant may be selected for this vacancy is GS-04. The Professional Standards Board (a peer-review group) will review the selected candidates qualifications and recommend the grade and step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.
NOTE: The Professional Standards Board (a peer-review group) will review the selected candidates qualifications and recommend the step at which the candidate will be placed. The salary is based on the grade and step approved for the selected candidate.
- U. S. Citizenship
- Must pass pre-employment examination
- English Language Proficiency required
- Designated and-or Random Drug Testing required
- Background and-or Security Investigation required