This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant (PACT)

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:H13-57-826117

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$33,408.00 to $44,293.00 / Per Year

OPEN PERIOD:

Wednesday, January 23, 2013 to Tuesday, February 12, 2013

SERIES & GRADE:

GS-0679-00

POSITION INFORMATION:

Full Time - Permanent

DUTY LOCATIONS:

6 vacancies in the following location(s):
Baltimore Metro Area, MD United States
Fort Meade, MD United StatesView Map
Baltimore, MD United StatesView Map
Glen Burnie, MD United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

WHO WE ARE

We are people who take great pride and deep satisfaction in providing America's veterans with the best clinical care, the most innovative technology, and the most comprehensive array of benefits America has to offer.

MISSION & VISION

"To care for him who shall have borne the battle and for his widow and his orphan."

–Abraham Lincoln

Come join our team at the VA Maryland Health Care System and get pure job satisfaction, while caring for those who have served (or are currently serving) our country...our nation's Veterans.

**********************************************

Top 5 reasons YOU should choose a career with VA:

5. A premium benefits package

4. A fulfilling and challenging work environment

3. Work where you want to live

2. On-the-job growth and advancement

1. To discover the career you want, for the future you deserve

**********************************************

Be a member of a team providing compassionate healthcare to veterans. We are an employer of choice who is a center of excellence in patient care, education and research. We value trust, respect, commitment, compassion, and excellence; we value you. Go to http://www.va.gov/ for more information on the Department of Veterans Affairs.

KEY REQUIREMENTS

  • U.S. Citizenship Required
  • Background and/or Security Investigation
  • Must pass pre-employment Investigation

DUTIES:

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The incumbent will serve as the Medical Support Assistant in the primary care area of Managed Care Clinical Center for the VA Maryland Health Care System (VAMHCS).  The incumbent is primarily responsible and accountable for the performance of administrative duties associated with registration of new patients, eligibility determinations, coordinating and scheduling of appointments, means testing, identification of insurance data, workload capture, patient enrollment, and preparation of special program reports as requested by management.  Performs clerical work in support of the care and treatment given to patients such as receiving and processing patients for admission or outpatient treatment, maintaining patient files, operating the domiciliary living units, determining patients eligibility for benefits, conducting and summarizing quality assurance reviews, interpreting admission and outpatient policies, coordinating primary care team assignments for eligible veterans, and monitoring the patient database information to determine applicable copayments for medical care and medication. The incumbent counsels and responses to technical questions regarding patient rights, responsibility, and medical eligibility for care. Other duties, as assigned.


QUALIFICATIONS REQUIRED:

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BASIC REQUIREMENTS.

 

a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.)

 

b. Experience and Education

 

(1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or

 

(2) Education. One year above high school; or

 

(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

 

c. Certification. None required.

 

d. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j.

 

GS-3 MSA (Entry Level)

(a) Experience or Education. None beyond the basic requirements.

 

(b) Assignment. This is an entry level MSA position. It is expected that MSAs receive guidance from more experienced staff members and require frequent and direct supervision.

 

GS-4 MSA (Developmental Level)

(a) Experience or Education. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.

 

GS-5 MSA (Full Performance Level)

(a) Experience or Education. One year of experience equivalent to the next lower grade level or 4 years of education above high school.

 

 


APPLICANTS PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly. http://www.ed.gov/admins/finaid/accred/index.html

 

FOREIGN EDUCATION: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

CONDITIONS OF EMPLOYMENT: (Failure to comply may be grounds for withdrawal of an offer of employment or dismissal after appointment)

  • Applicants must be citizens of the United States, and be at least 16 years of age as of the closing date.
  • Applicants tentatively selected for certain designated positions may be subject to a random drug screening for illegal drug use. Applicants who refuse to be tested will be denied employment.
  • New Appointees will be subject to a background investigation to determine suitability. Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with the Selective Service system or are exempt for having to do so under Selective Service law.
  • Applicants must not be listed on the Department of Health and Human Services (DHHS) Office of Inspector General Sanctions database.
  • Applicants selected for positions through this announcement may be subject to a one year probationary period.
  • Public Law 95-201 requires that persons appointed to direct patient-care positions must possess the required basic proficiency in spoken and written English.

HOW YOU WILL BE EVALUATED:

Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, your resume and supporting documentation will be compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. The score is a measure of the degree to which your background matches the knowledge, skills and abilities required of this position.  If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience your score can and will be adjusted to more accurately reflect your abilities. Please follow all instructions carefully. Errors or omissions may affect your rating.

INCOMPLETE APPLICATIONS will receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. We cannot be held responsible for incompatible software, fax transmissions, delays in mail service, etc.

 

Only send documentation as requested/required by this announcement and that directly supports your qualifications for this position. 


BENEFITS:

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The Federal government offers a number of exceptional benefits to its employees. The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

 

Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. For additional information visit: https://www.fsafeds.com/fsafeds/index.asp

 

Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. For additional information visit: http://www.opm.gov/insure/health/index.asp

 

Leave - Most Federal employees earn both annual and sick leave. For additional information visit: http://www.opm.gov/oca/leave/index.asp

Life Insurance - The Federal Employees' Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance, for additional information visit: http://www.opm.gov/insure/life/index.asp

 

Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, stepparents, spouses, and adult children. For additional information visit: http://www.ltcfeds.com/

 

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. For additional information visit: http://www.opm.gov/retire/index.asp

This link provides an overview of the benefits currently offered to Federal employees. http://www.usajobs.gov/EI/benefits.asp



OTHER INFORMATION:

1. If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligible must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.

 

2. If you are a current career or career-conditional Federal employee or former Federal employee who has reinstatement eligibility, you must submit a copy of your latest SF-50 "Notification of Personnel Action" and/or a copy of the SF-50 that reflects career or career-conditional tenure, or you will not be considered under the merit promotion process. Also, you should submit your most recent performance appraisal.

3. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.

 

4. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. http://www.sss.gov/

 

5. You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disabled veterans; returned volunteers from the Peace Corps or Vista, etc. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement.

 

6. All qualification requirements must be met within 15 days after the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review in our office, in other Federal agency personnel offices, and on OPM's web site at http://www.opm.gov/qualifications.

 

7. Tour Of Duty: 8:00am to 4:30pm 

 

8. This Announcement is for 5 vacancies; 2 Fort Meade, 1 Baltimore, 1 Loch Raven, and 1 Glen Burnie. 

 



HOW TO APPLY:

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To apply for this position, you must provide a complete Application Package, which includes both of the following parts:

1.      Your responses to the Assessment Questionnaire, and

2.      Your résumé and any other documents specified in the Required Documents section of this job announcement.

 

Use Application Manager for convenience and quickest processing. Track your progress to a Complete Application Package using the My Application Packages checklist and status displays in Application Manager. Your Application Package status must be Complete by 11:59 pm EST on Tuesday, February 12, 2013.

 

Option A:  Application Manager

To begin, choose one of these options:

·         If your résumé is going to come from the USAJOBS Resume Builder, you begin the process by clicking the Apply Online button near the bottom of this page. Your résumé will be attached only to the Application Package you complete and Submit immediately after you click the Apply Online button for this job announcement, not to any Application Packages you may already have created.

·         If your résumé is going to be one you prepared outside of USAJOBS Résumé Builder, click this link to begin the process:  Online Questionnaire.

 

To return to Application Manager at any time, use whichever one of the links  you used to begin as described above, or simply go to http://applicationmanager.gov/.

 

 

Option B:  Paper Qualifications Questionnaire

If it is not possible for you to use Application Manager, you can write your answers on paper.  Follow these steps:

1.      You can print a copy of this job announcement so that you can read the questions offline.

2.      Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL http://www.opm.gov/Forms/pdf_fill/OPM1203fx.pdf, the HRMS office, or by calling USAJOBS by Phone at (703) 724-1850; after the introduction, press 1, and listen for instructions.

3.      You may submit the Form 1203-FX, resume, and any supporting documents either by fax, by mail or in person.

·         By Fax: If you are faxing a Form 1203-FX, do not use a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing. If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here -- http://staffing.opm.gov/pdf/usascover.pdf -- and be sure to fill it out completely and clearly.  The fax number is 1-478-757-3144.  Feed all documents into your fax machine top first so that we receive them right-side up.

·         By mail or in person: 

VHA Maryland HCS Perry Point
PO BOX 1045 Bldg 11H
Perry Point, MD 21902
USA

Attention: 05(B)-Eric Brown 
826117 
 



REQUIRED DOCUMENTS:

 

STEP 2: Please see specific instructions based on your eligibility.

 

PERMANENT VAMC Employees

  • 10-2850c- Application for Associated Health Occupations - http://federalgovernmentjobs.us/forms/vha-10-2850c-fill.pdf
  • Résumé - 1.     Name of Employer; 2. Month/Year to Month/Year Worked; 3. Number of Hours Worked Per Week; 4. A Detailed Description of your Duties Performed
  • Questionnaire
  • Any other supporting documentation if desired

 

Applicants from Other Government Agencies and from VA’s Nationwide

 

All Other Applicants

 

10-2850c- Application for Associated Health Occupations - http://federalgovernmentjobs.us/forms/vha-10-2850c-fill.pdf

Résumé - 1.     Name of Employer; 2. Month/Year to Month/Year Worked; 3. Number of Hours Worked Per Week; 4. A Detailed Description of your Duties Performed

Declaration for Federal Employment (OF-306)- http://opm.gov/forms/pdf_fill/of0306.pdf

Questionnaire

Any other supporting documentation if desired

 

Reinstatement Eligible

 

Veterans of the U.S. Armed Forces

  • 10-2850c- Application for Associated Health Occupations - http://federalgovernmentjobs.us/forms/vha-10-2850c-fill.pdf
  • Résumé - 1.     Name of Employer; 2. Month/Year to Month/Year Worked; 3. Number of Hours Worked Per Week; 4. A Detailed Description of your Duties Performed
  • Declaration for Federal Employment (OF-306)- http://opm.gov/forms/pdf_fill/of0306.pdf
  • Questionnaire
  • Copy of your DD-214. Your copies must be legible and must show character of service and all dates of service; more than one DD-214 may be needed to show all dates of service.  Copies of your DD-214 may be requested by calling 800-827-1000 or TDD# 800-829-4833 or online at http://www.archives.gov/veterans/evetrecs/.
  • Disabled veterans and other veterans eligible for 10-point preference must also submit an SF-15 with required proof.  If you are claiming entitlement for 10-point veterans preference, you MUST submit your DD-214 showing character of service; and SF-15 (Application for 10-Point Veterans Preference) with the required VA letter dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying a service-connected disability of 10% or more. 

 

People with Disabilities

  • 10-2850c- Application for Associated Health Occupations - http://federalgovernmentjobs.us/forms/vha-10-2850c-fill.pdf
  • Résumé - 1.     Name of Employer; 2. Month/Year to Month/Year Worked; 3. Number of Hours Worked Per Week; 4. A Detailed Description of your Duties Performed
  • Declaration for Federal Employment (OF-306)- http://opm.gov/forms/pdf_fill/of0306.pdf
  • Questionnaire
  • In addition, you must submit certification from either a state vocational or Department of Veterans Affairs rehabilitation counselor that describes your ability to perform the essential duties of the position in which you are interested.

 

CTAP/ICTAP Eligibles

 

If you are currently a Department of Veterans Affairs employee who has received a Reduction-in-Force (RIF) separation notice or a Certificate of Expected Separation, or if you are a displaced Federal employee, you may be entitled to special priority selection under the Department of Veterans Affairs Career Transition Assistance Program (CTAP), or the Interagency Career Transition Assistance Program (ICTAP).  Contact the Personnel Management Specialist listed on the vacancy announcement for instructions on how to apply.

To submit the documents requested follow the options listed above. Your resume, curriculum vitae, the Optional Application for Federal Employment (OF 612), or any other written format you choose to describe your job-related qualifications can be submitted electronically using the document upload process, fax, mail or by hand-delivery. Please ensure that your resume contains your full name, address, phone and at least your last four digits of your social security number.

Note: Please ensure that your resume contains the basic information outlined under the Applying for a Federal Job link: http://www.opm.gov/forms/pdfimage/of0510.pdf

AGENCY CONTACT INFO:

Eric Brown
Phone: (410)642-2411x2930
Email: ERIC.BROWN8@VA.GOV
Agency Information:
VHA Maryland HCS Perry Point
PO BOX 1045 Bldg 11H
Perry Point, MD
21902
USA

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.  

Instructions for answering the questions in the Occupational Questionnaire:

If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

Social Security Number

Enter your Social Security Number. Providing your Social Security Number is voluntary, however we can not process your application without it.


Vacancy Identification Number

The Vacancy Identification Number is: 826117


1. Title of Job

Medical Support Assistant (PACT)


2. Biographic Data

3. E-Mail Address

4. Work Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

5. Employment Availability

6. Citizenship

Are you a citizen of the United States?
7. Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

8. Other Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

9. Languages

If you are applying by the OPM Form 1203-FX, leave this section blank.

10. Lowest Grade

Enter the lowest grade level you will accept.


00

11. Miscellaneous Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

12. Special Knowledge

If you are applying by the OPM Form 1203-FX, leave this section blank.

13. Test Location

If you are applying by the OPM Form 1203-FX, leave this section blank.

14. Veteran Preference Claim

15. Dates of Active Duty - Military Service

If you are applying by the OPM Form 1203-FX, leave this section blank.

16. Availability Date

You may omit the availability date if you can begin work immediatley. Otherwise you must provide the date you will be available for employment. Please use this format: (mm/dd/yyyy)


17. Service Computation Date

If you are applying by the OPM Form 1203-FX, leave this section blank.

18. Other Date Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

19. Job Preference

If you are applying by the OPM Form 1203-FX, leave this section blank.

20. Occupational Specialties

The occupational specialty will be selected for you if there is only one, otherwise, select/enter at least one occupational specialty code for this position. The specialty code for this position is:


001 MSA

21. Geographic Availability

The geographic location code will be selected for you if there is only one, otherwise, select/enter at least one geographic location in which you are intrested and will accept employment. The location code for this position is:


240050510 Baltimore, MD
240575003 Fort Meade, MD
240673003 Glen Burnie, MD
99MTRO007 Baltimore Metro Area, MD

22. Transition Assistance Plan

23. Job Related Experience

If you are applying by the OPM Form 1203-FX, leave this section blank.

24. Personal Background Information

If you are applying by the OPM Form 1203-FX, leave this section blank.

25. Occupational/Assessment Questions:

1. Are you a Citizen or Naturalized Citizen of the United States?

A. Yes
B. No

2. Which statement best describe your level of experience and or education.

A. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position
B. One year of education above high school
C. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
D. My level of education and or experience does not reflect the above descriptions.

3. I am proficient in spoken and written English 

A. Yes
B. No

4. Please choose the statement that best describes your specialized experience or education.

 

A. I meet the basic requirements for this position.
B. One year of experience in clerical or office work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position or two years of education above high school.
C. One year of experience equivalent to the next lower grade level or 4 years of education above high school.
D. I do not meet the specialized experience or education as listed above.

For each of the following item(s), choose the ONE statement from the list below that best describes your knowledge, skill and ability. All A, B, or C answers MUST be supported with examples, explanations, or additional information in the space provided, on your resume, or included on other application materials. Failure to provide adequate information to support your answers may result in your final rating being reduced. Please select only one letter for each item.

A- I am considered an expert, am consulted by others, or have provided training to others in this area.
B- I have above average or superior knowledge, skill and/or ability in this area.
C- I have average knowledge, skill and/or ability in this area.
D- I have some knowledge, skill and/or ability in this area.
E- I have little or no knowledge, skill and/or ability in this area.

5.

Ability to operate computerized programs and databases in order to enter, modify and retrieve sensitive information/data into or from electronic medical records, scheduling systems and/or reports.

6.

Knowledge of basic medical terminology.

7.

Ability to make appointments in a clinical setting.

8.

Ability to work independently in the accomplishment of a wide variety of duties, including setting priorities and coordinating work.

9.

Ability to communicate effectively and professionally with employees at varying grade levels.

10.

Ability to identify customer’s concerns, perform the tasks required to resolve the issue accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.

 

11. If you are a permanent employee of the VA - Veterans Health Administration, please choose one of the statements below.  Otherwise, choose D.

A. I have not held the target grade of this vacancy, or a grade higher than the target grade, on a permanent basis.
B. I hold the target grade, or higher grade than the target grade, on a permanent basis.
C. I held the target grade of this vacancy, or a higher grade than the target grade, on a permanent basis, but I am currently in a lower grade.
D. I am not a permanent VA-Veterans Health Administration employee.

12. Your rating is subject to verification based on the resume, narratives and other relevant documents you submit, and through verification of references as appropriate.  Deliberate attempts to falsify information are grounds for non-selection and for termination.  In addition, falsifying information on your application can result in your being barred from federal employment.  Please choose A to certify that your answers are accurate and complete.

A. I certify that my answers are accurate and complete.
B. I do not wish to certify. I understand that I will not be considered for this position.


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Job Announcement Number:

H13-57-826117

Control Number:

336287400