This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Dispatcher

Department:Department Of The Interior

Agency:National Park Service

Job Announcement Number:AZSHRO 13-043 DEU-TMP

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$31,315.00 to $31,315.00 / Per Year

OPEN PERIOD:

Wednesday, January 16, 2013 to Wednesday, January 30, 2013

SERIES & GRADE:

GS-2151-05

POSITION INFORMATION:

Full Time - Temporary NTE 1039 hours

DUTY LOCATIONS:

2 vacancies in the following location:
Page, AZ United StatesView Map

WHO MAY APPLY:

United States Citizens

JOB SUMMARY:

Experience your America and build a fulfilling career by joining the National Park Service. Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations. For more information about the National Park Service, click National Park Service.

WHO MAY BE CONSIDERED: Open to all qualified U.S. citizens. You do not have to be a current or former government employee to be considered for this position.

Position Information: Temporary, Not-to-Exceed 1039 hours (Full-Time)

This recruitment will be used to fill seasonal appointments.  These appointments are not to exceed 1039 hours in a twelve month period, although positions may be terminated sooner or extended depending on management needs.

 

KEY REQUIREMENTS

  • U.S. Citizenship Required
  • Appointment subject to background investigation and favorable adjudication.
  • This is a designated and/or Random Drug Testing position.
  • Must be able to obtain Standard First Aid and CPR certification.

DUTIES:

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The Dispatch Center operates 24 hours a day, 365 days a year, and is responsible for the efficient operation of the park's multiple radio system. This includes emergency dispatch, logging and processing over 5,000 case records a year, maintaining a park wide warrant list, and preparing and mailing over 500 report request yearly. This position operates park and marine band radio systems. Dispatches and tracks law enforcement, emergency medical services, search and rescue and fire brigade personnel. Receives, prioritizes and dispatches emergency calls for Emergency Medical Dispatch services. Operates switchboard and emergency telephone (9-1-1), and Archaelogical Resource Protection Act hotline. Inputs and receives confidential information on law enforcement tracking computer. Maintains law enforcement files. Provides clerical/administrative support for the Protection operation.

PHYSICAL DEMANDS: Incumbent must be able to function at peak efficiency in a confined space for several hours at a time, although walking, bending and stooping are required in the operation of equipment and in the maintenance of records and files. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Work is shift work and requires the incumbent to adapt to different hours of employment, including night shifts such as 10pm to 6am, in order to keep a 24 hour operation functional. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.

WORK ENVIRONMENT: The employee is confined to the immediate area of the dispatch center, which is located in an average-sized office room that is well lighted. Due to the nature of dealing with intense emergency situations, the job can be stressful at times.

AREA INFORMATION/HOUSING INFORMATION:  Page, Arizona is located on the Arizona-Utah border, 135 miles north of Flagstaff, Arizona, the nearest larger community. Wahweap Sub-District is located seven miles from Page.   Page looks out on beautiful Lake Powell which offers boating, associated water sports recreation and fishing.   The surrounding land of the Glen Canyon National Recreation Area offers beautiful red rock country for hiking and backcountry recreational activity.   Page is centrally located to many other National Parks, such as the Grand Canyon, Zion, Arches and Canyonlands to name a few.   Page offers normal community amenities such as shopping, medical and dental facilities, schools K-12 and college courses available through local Coconino Community College. The area enjoys typical high desert climate with temperatures ranging from 100 in summer to mid-teens in winter with low humidity and sunshine most days of the year. Elevation in Page is 4300 feet above sea level. http://www.pagelakepowelltourism.com/

Housing may be available ; contact Housing Officer Candy Poulson at 928-608-6342 for further information.


QUALIFICATIONS REQUIRED:

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All qualifications must be met by the closing date of this announcement, Wednesday, January 30, 2013.  Qualifying experience may be obtained in the private or public sectors.  

QUALIFICATIONSTo be eligible for this position, you must possess the qualifying specialized experience and/or education as described in the occupational/assessment questionnaire and as outlined below.

 For the GS-05 you must possess 1 year of specialized experience equivalent to at least the GS-04 level.

 AND/OR

Education: Successfully completed education above the high school level in any field (i.e. 4 years above high school) (NOTE: You MUST submit a copy of your transcripts to receive credit for you education)

Examples of Specialized Experience: Public safety dispatching or closely related work using personal computers and software programs; performing emergency services dispatch duties to include operation of several radios and telephone systems including 911 emergency telephone system, operates large radio system involving coordination for a large number of emergency medical, law enforcement, search and rescue,  and fire control, uses law enforcement computer systems, maintain confidential files (case incident, criminal incident, accident reports, medical reports, etc), maintains telephone and radio logs, communicates orally and in writing under stressful situations.


Education

To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Applicants can verify accreditation HERE 

Transcripts do not need to be official but if you are selected for this position and you used your education to qualify then you will need to provide official transcripts before you enter on duty.

You can receive credit for education received outside the United States if you provide evidence that it is comparable to an accredited education institution in the United States when you apply. For further information click HERE.

Requirements

1. You may be required to operate a government (or private) motor vehicle as part of your official duties. Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued drivers license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued drivers license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists. Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid drivers licenses, whether current or past, possessed by you. Please indicate in your application whether you possess a valid State drivers license.

2. Position is subject to shift rotation, evening, weekend and holiday work.

3. Incumbent must be able to speak in a clear, audible voice over radio and telephone, and remain calm during emergency situations.

4. Physical Demands: Work requires long hours sitting at a dispatch console or desk, often under stressful situations.

5. Some walking, bending and stooping, and occasional lifting boxes and supplies up to 50 pounds will be required.

6. Work Environment: When working alone, will be restricted to the immediate dispatch area.

7. Required orientation to the park areas involves occasional flights in small aircraft or in watercraft to visit remote, outlying areas.  

8. Must be able to obtain Standard First Aid certification and CPR certification.

9. This is a designated drug testing position.

HOW YOU WILL BE EVALUATED:

Your rating will be based on your responses to the Assessment Questionnaire and the information stated in your resume. The assessment questions relate to the following competencies that are required to perform the work of this position.

  • Ability to perform emergency services dispatch duties including operating several radios and telephone systems including 911 emergency telephone system.
  • Ability to operate law enforcement computer systems and ability to use personal computers and software programs.
  • Ability to maintain confidential files (case incident, criminal incident, accident reports, medical reports, etc) as well as radio and telephone logs.
  • Ability to communicate orally and in writing in stressful situations.

All answers provided in the online process must be substantiated in your application package, If your work history, competencies, and/or your supporting documents do not support your answer choices, you will not be referred to the selecting official. Please ensure that your work history provides enough detail to support your answers to the competencies.

You must include months, years and hours per week worked to receive credit for your work experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".

Category rating procedures will be used to rate and rank candidates. Candidates will be ranked into 3 categories:
Category Group I (Best Qualified) - applicants who possess experience and/or education that well exceeds the minimum qualifications of the position, including all selective factors and all quality ranking factors. Applicants considered best qualified must be highly proficient in all requirements of the job and be able to perform effectively in the position. 
Category Group II (Well Qualified) - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job.
Category Group III (Qualified) - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job.

VETERANS PREFERENCE: Veterans Preference applies to category rating. Within each quality category, veteran's preference eligibles are listed first, including CP, CPS, XP, and TP. In addition, veterans who have a 10% or more service-connected compensable disability (CP or CPS) are placed at the top of the highest quality category (except in the case of scientific or professional positions at the GS-9 level or above or if they fail to meet positive education requirements, training, selective placement factor, etc.). Applicants referred are listed on the selection certificate alphabetically (veteran's preference eligibles before non-veterans) without scores.

Order of Consideration:  Candidates who meet the minimum qualifications required by the position will be considered in the following order:   (1) best qualified applicants entitled to 10-point veterans' preference who have a compensable service-connected disability of 10 percent or more (except in the case of scientific or professional positions at the GS-9 level or above or if they fail to meet positive education requirements, training, selective placement factor, etc.), best qualified applicants entitled to 10-point or 5-point veterans' preference, and then all other best qualified applicants, (2) well qualified applicants entitled to 10-point or 5-point veterans' preference and then all other well qualified applicants, (3) qualified applicants entitled to 10-point or 5-point veterans' preference and then all other qualified applicants.


BENEFITS:

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Most Federal employees earn both annual and sick leave. For additional information visit: Leave



OTHER INFORMATION:

1. CTAP/ICTAP: If you are an eligible Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 90 or above on the rating criteria for this position. CTAP/ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. For additional information go to www.opm.gov/ctap

2. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

3. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach legible a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. You must submit the required documentation to verify/confirm your claim, or you will NOT be given veteran's preference. Additional veteran's information is found at http://www.opm.gov/veterans/html/vetguide.asp

4. You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disabled veterans; returned volunteers from the Peace Corps or Vista, etc. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement. For a5.dditional information regarding Schedule A appointment eligibility visit:  https://www.opm.gov/disability/PeopleWithDisabilities.asp

5. Number of Vacancies: This announcement may be used to fill additional similar vacancies if necessary.

6. NOTE: Applicants must submit their application packages electronically or by fax. Applications/resumes and supporting documentation sent by mail (including email) WILL NOT BE ACCEPTED.

Applicants are advised that a variety of public facilities such as schools, public libraries, state employment offices and regional job centers provide access to computers at no charge. Help may also be available to targeted groups through a variety of public assistance agencies.



HOW TO APPLY:

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To apply for this position, you must provide a complete Application Package, which includes:

1.Your Resume - We encourage you to use the USAJobs online resume builder to ensure that all required information is in your resume.  If you choose to use your own resume make sure it lists all of the required information needed.
2.A complete Occupational Questionnaire
3.Additional Required Documents (see Required Documents section below)

The complete Application Package must be submitted by 11:59 PM (EST) on Wednesday, January 30, 2013.

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

To fax supporting documents you are unable to upload, complete this cover page http://staffing.opm.gov/pdf/usascover.pdf using the following Vacancy ID 826816. Fax your documents to 1-478-757-3144.

Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select Application Status, and click on the more information link under the application status for this position.

Note:  If you receive an email stating that there was a technical problem uploading your documents, you should fax the applicable documentation to OPM at 478-757-3144.  Be sure to use the fax cover sheet that was linked in the vacancy announcement, include the appropriate Office Code (JY) and VIN (six digit code) so that the fax is processed properly and promptly. For further questions regarding applying online or by fax, please contact OPM at  ApplicationManagerHelpDesk@opm.gov

If you cannot apply online:

1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire and
2. Print this 1203FX form to provide your response to the occupational questionnaire http://www.opm.gov./forms/pdf_fill/OPM1203fx.pdf and
3. Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.3.

Note: If you are only submitting supporting documents see the Submitting Documents instruction in Step 2 below.



REQUIRED DOCUMENTS:

Step 2

  • Resume -- We encourage you to use the USAJobs online resume builder to ensure that all required information is in your resume.  If you choose to use your own resume make sure it lists all of the required information needed (including hours per week worked and month and year of employment).
    Transcripts -- if qualifications are based on education
  • Qualifications -- example, typically used for licenses or other documents that attest to the qualifications of the applicant.
  • Veterans Preference documentation -- Legible copy of DD-214 that shows honorable discharge, VA letter dated 1991 or later, SF-15 plus proof required by that form, if applicable.
  • Response to Assessment Questionnaire
  • Miscellaneous -- any supporting document that does not already have its own type listed

DO NOT SEND PHOTOGRAPHS.  Any resumes with these attachments cannot be forwarded to the hiring official.

Submitting Documents: If you upload your documents using Application Manager, DO NOT FAX the same documents. To verify uploaded documents have been processed, please wait one hour to ensure they have cleared the virus scan. You can verify that your uploaded documents are attached to your application by checking the Details tab of your Application Manager account for this vacancy announcement. Your documents will display under the Details tab in the Document area.

 

Faxed documents will take 2-3 business days to process. To fax documents, you MUST use the special cover page. Print the pre-populated fax cover page at http://staffing.opm.gov/pdf/usascover.pdf.  When faxing documents, follow the procedures outlined below.  

Include the 8-character Vacancy Identification Number 826816

  • Provide your Social Security Number and full name in the spaces provided or we will not be able to associate your document(s) with the rest of your application.
  • You may submit multiple documents for the same vacancy announcement using one cover page.
  • Fax your cover page and documents to 1-478-757-3144.

Faxed documents submitted with missing information will not be processed. The following will prevent your documents from being processed: 

Not using the special cover page mentioned above.

  • Missing, incomplete, or invalid Vacancy Identification Number
  • Missing or incomplete Social Security Number or name

Note: If you have documents in your Application Manager account from a previous vacancy announcement they can be opened, copied and saved then reused as an upload file for this vacancy. Uploading your documents will speed the processing of your application for this announcement.

AGENCY CONTACT INFO:

AZ Servicing Human Resources Off
Phone: (928)638-7405
Email: GRCA_PERSONNEL@NPS.GOV
Agency Information:
Arizona Servicing Human Resources Office
MAILED
APPLICATIONS
NOT ACCEPTED, AZ
86001

WHAT TO EXPECT NEXT:

Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and or referral to the hiring official. If further evaluation or interviews are required you will be contacted.

Instructions for answering the questions in the Occupational Questionnaire: If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the vacancy announcement and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.

View Occupational Questionnaire


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Job Announcement Number:

AZSHRO 13-043 DEU-TMP

Control Number:

335867900