Applicants must have one (1) year of specialized experience equivalent to the GS-4 level OR successful completion of a full 4- year course study with major study in economics, or 24 semester hours in any combination of courses such as business law, statistics, algebra, pre calculus, calculus, or economics. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. Specialized experience must demonstrate the applicant's ability to perform research or related work that involved collecting, compiling, verifying, analyzing, or reporting data. Direct contact with, and direct sales to the public is a plus. Examples of qualifying experience may include: Significant experience in retail sales, cold-calling sales, real estate sales or management, survey or marketing work, interviews or in take workers, jobs or volunteer experience that required detail record keeping, jobs or volunteer experience that required oral persuasion skills, jobs or volunteer experience that involved public contact. Examples of specialized experience include:
- experience with directly collecting surveys, e.g.,census, fund raising;
- experience in retail environments, such as clerks in large grocery stores and associates in large retail outlets;
- specific knowledge of a wide variety of assorted products and or service(s) offered by an outlet;
- knowledge of products and service specifications;
- real estate experience in selling and public outreach, e.g., open house showings;
- specific knowledge of area sales and housing stock, pricing and customer base;
- general knowledge of constantly changing consumer marketing practices;
- knowledge consumer product and service terminology and characteristics;
- using good skill in communicating, both orally and in writing and using personal computers and application such as windows-based software application, email and the internet.
For additional information, refer to the Office of Personnel Management Operating Manual for Qualification Standards, Group Coverage Qualifications Standards for Technical and Medical Support Position.
College Transcript and Evaluation of Foreign Education - Transcripts (in English) must be submitted if (a) a degree is required for the position, and/or (b) education is used as the basis for qualifying for this position. The Department of Labor does not recognize academic degrees from schools that are not accredited by an accrediting institution recognized by the Department of Education. Any applicant falsely claiming an academic degree from an accredited school will be subject to actions ranging from disqualification from federal employment to removal from federal service. If courses were taken at both the undergraduate and graduate levels, or from several different colleges or universities, you must submit all the necessary transcripts. If your education was completed at a foreign college or university, you must show comparability to education received in accredited educational institutions in the United States and comparability to applicable minimum course work requirements for this position. Click Evaluation of Foreign Education for more information.
Applicants must meet all legal, regulatory, and qualifications requirements by the closing date of the vacancy announcement to be eligible for consideration for selection.
HOW YOU WILL BE EVALUATED:
If you meet the minimum qualification requirements for this position, you will be evaluated against the evaluation factors noted below and will be placed into one of the following quality categories based on your responses to the vacancy questions. Categories Category A - Meets the basic qualification requirements for the vacancy announcement and has successful experience in the same or similar job that has demonstrated superior proficiency in applying knowledge, skill, and ability in the critical competencies for this position to work of increased levels of difficulty and complexity. Category B - Meets the basic qualification requirements for the vacancy announcement and demonstrates satisfactory proficiency in the critical competencies for this position. Category C - Meets the specialized experience outlined in the minimum qualifications requirements section of the vacancy announcement and demonstrates proficiency in the basic competencies required for this position.
Evaluation Factors - All qualified applicants will be evaluated on the following key competencies (click Evaluation Tools for information):
Decision Making and Problem Solving - Employs strategic and critical approaches to decision-making and/or problem solving, e.g. identifying, and considering issues/problems, determining accuracy and relevance of information, as well as generating, identifying, evaluating, and implementing alternative solution approaches, to resolve issues/problems, deliver services and provide value. Interpersonal Skills - Shows understanding, professionalism, courtesy, tact, empathy, concern, and politeness, even with individuals who are difficult, hostile, or distressed. Demonstrates team effectiveness with sensitivity to the differences of others, e.g. diversity, race, gender, disabilities, and other individual differences. Writing - Uses correct English grammar, punctuation, and spelling to communicate information (for example, facts, ideas, or messages) in a clear, succinct and organized manner. Composes written information, which may include technical material, that is appropriate for the intended audience. Self Management - Sets well-defined and realistic personal goals; displays a high level of motivation, initiative, effort, and commitment towards timely completion of assignments with minimal supervision. Technology Application and Management - Uses machine, tools, or equipment effectively; uses computers and computer application to analyze and communicate information in the appropriate format.
The information you provide may be verified by a review of your work experience and/or education, by checking references and through other means, such as the interview process. The examining Human Resources Office (HRO) makes the final determination concerning applicant ratings. It is essential that your resume provide sufficient information to substantiate your responses in the self-assessment vacancy questions. If your responses are not adequately substantiated by your resume, the HRO will amend your responses to more accurately reflect the level of competency that is indicated by the content of your resume. Your evaluation may also include a review by a Human Resources Specialist or panel and may include other assessments such as an interview. INFORMATION FOR ICTAP/CTAP ELIGIBLES ONLY: If you meet the eligibility requirements for special priority selection under ICTAP/CTAP you must be well-qualified for the position to receive consideration for special priority selection. ICTAP/CTAP eligibles who are placed into Category B or higher will be considered "well-qualified" for priority selection purposes. Click Application of Veterans Preference for Category Rating Jobs for more information. To preview questions please click here.