This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Information Technology Specialist

Department:Department Of Agriculture

Agency:Office of Communications

Job Announcement Number:AG-13-2013-0003

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$51,630.00 to $67,114.00 / Per Year


Tuesday, January 15, 2013 to Wednesday, January 23, 2013




Full Time - Permanent




1 vacancy - Washington DC Metro Area, DC, US


US Citizens


USDA provides leadership on food, agriculture, natural resources and related issues based on sound public policy, the best available science and efficient management. Our goal is to be recognized as a dynamic organization that is able to efficiently provide the integrated program delivery needed to lead a rapidly evolving food and agriculture system.  We invite you to join us in meeting our goal, contributing
to the future of our organization and advancing the best food and agriculture system in the world.

The Office of Communications (OC) provides leadership, expertise, management and coordination to develop successful communication strategies and products that advance the mission of the Department of Agriculture (USDA) and priorities of the Government, while serving and engaging the public in open, transparent, collaborative, fair, and easily accessible manner.


The Web Communications Division (WCD) provides effective Web communication solutions and services using all types of media responsive to customer needs and delivers relevant, accurate and accessible content. Digital communication must continually evolve to meet the demands of stakeholders, and WCD strives to use available data, technology and expertise to most effectively and efficiently disseminate information through an integrated platform including the USDA and agency websites, e-mail distribution services, mobile tools and social media channels.


Relocation expenses will not be paid.  This position is also being advertised under merit promotion procedures.  Please see announcement AG-13-2013-0004 for more information.   



  • U.S. Citizenship
  • Background Investigation.


Back to top

  • The incumbent measures, analyzes and reports on the effectiveness of USDA's public-facing websites and other digital information services using website analytics tools, e-mail subscription and distribution data, social media accounts, and other digital services.
  • Create reports assessing the effectiveness of USDA digital information services, including the Department's public-facing websites, social media and other digital information services, illustrating impact and trends of customer interactions, digital information delivery and social media activities.
  • Provides recommendations to improve content delivered through and agency public websites, social media channels and other supporting digital communication activities.
  • Coordinate public-facing website analytics and search optimization activities across the Department and its agencies.
  • Support core Web content management needs for and associated projects, which may include content authoring, web publishing or review of digital information.



Back to top

Applicants must meet all qualifications and eligibility requirements by the closing date of the announcement including the following specialized experience and/or education, as identified by grade level.


GS-9: Applicant must have at least 1 year of specialized experience equivalent to the GS-7 grade level in the Federal Service OR Master's degree or equivalent graduate degree OR 2 full years of progressively higher graduate education leading to a Master's degree or equivalent graduate degree. Specialized experience is experience utilizing public-facing website traffic and use analytics tools (i.e. Google Analytics), Web content management systems, and search engine optimization in support of public facing websites.  The incumbent will inform the Department's public facing digital communication activities for, social media outreach and other digital communication activities.

For more information on the qualifications for this position, click here:


There is no education requirement.

  • Males born after December 31, 1959 must be registered or exempt from Selective Service;


Applications will be evaluated in accordance with Office of Personnel Management’s (OPM) Delegated Examining Procedures using category rating.  Qualified applicants will be placed in one of three categories: Best Qualified, Well Qualified, or Qualified. Within these categories, applicants eligible for veteran's preference will receive selection priority over non-veterans.  Category placement will be determined based on applicants’ quality of experience and the extent they possess the following knowledge, skills, and abilities (or competencies):  

  • Skill in working with website and social media analytics, and search engine optimization tools to improve digital content on public facing websites or social media channels.
  • Knowledge of methods and practices for evaluating and measuring customer use of public-facing Websites, social media channels, search engines and other digital communications technologies or tools.
  • Skill in content management systems to publish content to Websites, and basic coding language such as HTML, XML and CSS.
  • Ability to work with multiple agencies and coordinate analytics activities, and to understand the unique needs and preferences of customers accessing information through public websites or social media channels.

If after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your rating may be adjusted and/or you may lose consideration for this position. Please follow all instructions carefully. Errors or omissions may affect your eligibility.


To preview questions please click here.


Back to top

The Federal service offers a comprehensive benefits package to its employees. Explore the benefits offered at



  • Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP): For more information on how to apply as an ICTAP eligible see  For information on how to apply as a CTAP eligible see  To be well-qualified and exercise selection priority for this vacancy, displaced Federal employee must meet the basic eligibility requirements and all selective factors, and be rated and determined to be well qualified (or above) based on an evaluation of the competencies listed in the How You Will Be Evaluated section. 
  • Direct Deposit – Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to a financial institution of your choosing.
  • E-Verify:  Federal law requires agencies to use the E-Verify system to confirm the employment eligibility of all new hires.  If you are selected as a newly hired employee, the documentation you present for purposes of completing the Department of Homeland Security (DHS) Form 1-9 on your entry-on-duty date will be verified through the DHS 'E-VERIFY' system. Under the system, the new hire is required to resolve any identified discrepancies as a condition of continued employment.
  • This announcement may be used to fill multiple vacancies. 


Back to top

ONLINE APPLICATION: Application to this announcement requires the online submission of basic applicant information and responses to competency questions and submission of supporting documentation (described in the required documents section below). All application materials will be accepted until midnight Eastern Time on the closing date. Help in applying online is available Monday through Friday from 8:00 a.m. to 4:30 p.m. at the number listed in the Contact information section. NOTE: Our online application system is 100% compatible with the following web browsers: Netscape; IE versions 5.5 and above and Safari 1.0 and above on Mac. If you are using any other web browser to complete your application you may experience errors, missing text or you may be unable to complete your application on-line. STEP ONE (On-line Resume): You must create a user account and at least one Federal resume at USAJOBS. The information you provide in your Federal resume will become part of your application and will automatically be transferred to our system when you apply on-line. 1. Begin the application process by clicking on the [Apply Online] button at the bottom of the announcement. 2. Log into your USAJOBS account (if you are not already logged in) or create one (if you do not have one established). 3. Select the resume you would like to submit and click on [Apply for this position now!]. You will now be automatically transferred to our system where you will complete the application process. STEP TWO (Personal Information and Competencies): 1. Once you have been transferred, follow the on-screen prompts to complete your application. Be certain to read the on-screen instructions thoroughly before continuing. First, you will be asked to complete or update your information on file. 2. After completing or updating your information, you will be asked to respond to questions specific to this vacancy. You must respond to all questions in order to save or proceed with the application process. 3. Once you have answered all the vacancy questions click on [Finished]. STEP THREE (Faxing Supporting Documentation): The next step of the application process is to fax all the required supporting documentation specified in the Required Documents section of this vacancy announcement. You do not need to have all of your supporting documentation submitted in order continue with the online portion of the application process. Please carefully follow the instructions below to ensure your supporting documents are properly faxed and received. All required documents must be received by midnight Eastern Time on the closing date of the vacancy announcement. FAX INSTRUCTIONS: 1. After answering all vacancy related questions, you will be taken to a page containing a list of fax cover sheets for all required supporting documents. 2. If you have previously faxed supporting documentation the status of those documents will indicate Received. There is no need to resubmit documents which show a status of received unless you are submitting an updated copy. 3. You must use a separate cover sheet for each type of supporting documentation. Choose the document cover sheet(s) you would like to print by selecting the appropriate check boxes in the Selected Documents column. 4. Click the Print Cover Sheets button. A window will pop up containing the fax cover sheet(s) you selected. Print the coversheet(s). NOTE: You must be connected to a printer in order to print the coversheets. 5. Once you have reviewed the list of documents and printed any required fax cover sheets click on [Done]. You will be moved forward in the application process. 6. Before faxing your document(s), take care to ensure the document is legible and all information is complete and signed, if necessary. Fax only documents which are clear and legible. Original documents with light or faded print and/or dark or patterned backgrounds will not be legible upon receipt. Illegible faxed documents cannot be used for qualification or verification purposes. 7. Place the corresponding cover sheet on top of the document and fax the cover sheet and document together to the fax number specified on the cover sheet. NOTE: If you are faxing more than one document, EACH DOCUMENT MUST BE FAXED SEPARATELY under its corresponding cover sheet to the fax number specified on the cover sheet. DO NOT FAX ALL DOCUMENTS UNDER ONE COVER SHEET. 8. Be sure to save these cover sheets in the event you need to re-fax your supporting documents. Each fax transmission includes a unique identification number, which ensures your document is processed correctly. 9. You will receive an e-mail confirming the fax has been successfully received by Human Resources. This EMAIL CONFIRMATION is our official receipt of submission. The fax confirmation generated by the fax machine is NOT your official receipt of submission. Your application will be considered incomplete and YOU WILL BE FOUND INELIGIBLE if you fail to submit the required documentation as specified under the required documents section by midnight Eastern Time on the closing date of the vacancy announcement. STEP FOUR (Review and Submit Application): The final step of the application process is to review and submit your complete online application package. 1. Review the personal information, core questions, vacancy questions and resume for accuracy and completeness. 2. Once you are satisfied with your application click on [Finished] to submit your application. If you do not click on [Finished] your application will not be submitted and you will not receive consideration. 3. Once you have submitted your application you will be redirected back to USAJOBS where you may view your application status, continue to browse for open positions and/or apply for additional positions. You may return at any time until midnight Eastern Time on the closing date of the announcement to update or make changes to your application. APPLICANTS WHO DO NOT APPLY ONLINE: You are strongly encouraged to complete the on-line portion of the application process via USAJOBS. If you cannot apply on-line, call the number listed under Agency Contact section between 8:00 a.m. to 4:30 p.m. prior to the closing date to request a hard copy of the complete application package. If you do not request the complete application package, and your application does not include all the information requested within the web site How do I apply if I cannot apply on-line (See link below.), you will not be considered for this vacancy. Be advised, if you request an application package late in the announcement period, you cannot receive an extension past the closing date. Hard copy faxed applications must be received by midnight Eastern Time on the closing date of the announcement. Hard copy applications that are not faxed will be accepted at the Human Resources Office listed in the Agency Contact section of this announcement until 4:30 p.m. All hard copy applications must include all the information listed at How do I Apply if I cannot apply on-line. Application packages submitted via e-mail will NOT be accepted. ***Do NOT use government postage paid envelopes. ***Applicants who cannot apply on-line, click the link below for instructions on how to apply. How to apply if I cannot apply online At the above web site, click on Frequently Asked Questions, then Appling for Jobs and finally How to apply if I cannot apply online ***Be certain to submit all supporting documentation. This information should be submitted in the format prescribed within the Required Documents section of this announcement. ***If you are found qualified for this position, you will ONLY be considered at the grade level(s) for which you applied* APPLICANTS MUST SUBMIT ALL OF THE INFORMATION REQUESTED ON THE WEB SITE HOW DO I APPLY IF I CANNOT APPLY ON-LINE. APPLICANTS FAILING TO SUBMIT A COMPLETE APPLICATION PACKAGE WILL NOT BE CONSIDERED FOR THIS POSITION.


RESUME - showing relevant experience and education COMPLETED QUESTIONNAIRE VETERANS DOCUMENTATION - DD-214, SF-15 and the proof as requested on the SF-15 if claiming 10-point Veterans' Preference; DD-214 if claiming 5 point preference or VEOA eligibility (separated under honorable conditions after 3 years or more of continuous service). DISPLACED EMPLOYEE PLACEMENT DOCUMENTS - Only required if requesting priority consideration under CTAP/ICTAP. You must submit ALL of the FOLLOWING: your most recent performance appraisal, the proof of eligibility letter from the Agency and your most current SF-50, displaying current series and grade. In addition, you MUST meet the well qualified standards for this vacancy (meeting minimum requirements for position and scoring at least an 85)


Franky Reese
Phone: 301-504-4308
Fax: 571-258-4052
Agency Information:
Office of Communications
5601 Sunnyside Ave.
Rm. 2-2149G
Beltsville, MD
Fax: 571-258-4052


After the announcement has closed, we will conduct an evaluation of your eligibility and qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We will inform you of your status upon completion of the evaluation process.



Back to top
Print Preview

Job Announcement Number:


Control Number: