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This Position Is No Longer Available

Job Title:  Park Guide, GS-0090-04
Department:  Department Of The Interior
Agency:  National Park Service
Job Announcement Number:  SROC-GOIS-13-825988

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.
$15.12 to $15.12 / Per Hour
Wednesday, January 23, 2013 to Wednesday, January 30, 2013
Full Time - Temporary NTE 1039 Hours
3 vacancies in the following location:
New York, NY United StatesView Map
United States Citizens


Experience your America by building a fulfilling career by joining the National Park Service. The National Park Service preserves unimpaired, the natural and cultural resources and values of the national park system for the enjoyment, education, and inspiration of this and future generations.

* Amended to remove "Fee Collection" *

Would you like to practice your public speaking skills?  As a uniformed employee of the National Park Service, you deliver interpretive programs to educate visitors. You independently present a variety of talks and briefings and respond to visitor questions.  Your presentations are generally short and concern park orientation and visitor safety.  You explain the area's natural, cultural and/or historic resources, recreational opportunities, concession facilities and services, availability of campgrounds and hiking trails.  You provide information on current park events, projects, and policies, as well as updates on issues affecting the natural, historical and/or cultural preservation of the area.  Park guides work in or near the park visitor center or visitor contact station, and at auditoriums, campgrounds, trails, or in the field.  Other duties may include visitor services such as fee collection, traffic control, back-country patrols, and administrative tasks.

The Seasonal Recruitment Operations Center is currently accepting applications to fill up to three temporary positions at  Governors Island National Monument, New York .  Appointments made under this announcement are limited to 1039 hours (six months) in a service year and may be terminated at any time. Appointments under this announcement are eligible for extension if workload and funding allow.  Individuals selected under this vacancy announcement are eligible for rehire in subsequent service years.  Anticipated Entry on Duty: May 2013

Spend a season on a dynamic island in the middle of New York Harbor at Governors Island National Monument, located in New York, New York. For more than two centuries, the military  communities on Governors Island were woven into the intricate social, political and economic tapestry that is New York City. From 1776-1996, Governors Island stood as a silent sentinel  in New York Harbor, and provided protection for the ideals represented by the Statue of Liberty across the Bay.

The National Park Service and the Trust for Governors Island jointly administer the 172 acres of Governors Island, located a half-mile south of Lower Manhattan in New York Harbor. The  Trust, a non-profit city-sponsored organization, is redeveloping 150 acres of the island, including a 90-acre National Historic Landmark District consisting of military residential and  administrative buildings dating back to 1815 for cultural, recreational and educational uses. 

The National Park Service (NPS) administers 22 acres of the island, preserving two historic fortifications, Fort Jay (1794) and Castle Williams (1807). The NPS interprets the rich and  diverse social, environmental, economic and military history of the monument, surrounding historic district and the City of New York. The primary visitor experience is by talks, living history  demonstrations, informal roving interpretive opportunities, children's programming and guided walking tours of the former U.S. Army and U.S. Coast Guard base that dates back to the  1790s and was important to the defense of New York from 1800 to 1996. Other programming such as living history and the visual and performing arts is accomplished through partnerships  with non-profit organizations.

WORK ENVIRONMENT: Work locations are at the island's ferry terminal in downtown Manhattan and on a semi-isolated island about a half-mile south of Lower Manhattan in New York  Harbor. Access is by a regularly scheduled ferry usually operating at least every hour. Travel time from Manhattan to Governors Island is about 10 minutes. Duties will involve multiple ferry  trips per day.

Duties involve prolonged standing and/or sitting outdoors, walking distances of 2-4 miles per day and routine climbing of historic staircase in Castle Williams. Other duties include walking  tours on paved surfaces and speaking to groups of 20-80 people outside in a noisy urban environment. Incumbents will assist visitors with disabilities to the extent of their training. Work  may be performed in outdoor areas resulting in exposure to extreme temperatures, rain, snow, wind, and direct sunlight. Work indoors and on a computer will also be conducted. Work  related to tours, resource preservation activities, and permit supervision between May and October is outdoors ranging from windy and cold to warm and humid environments. Tours are  conducted rain or shine in weather conditions typical of the New York area and the mid-Atlantic coastal region.

The National Park Service operates two bookstore/visitor contact stations, and may provide tours, line interpretation, and crowd control at Castle Williams.  During the public access season, mid May – September, the island is open to the public on weekends and for guided programs Wednesday - Friday. Visitation for the 2012 season totaled  375,000 visitors. In the fall/winter season, October through mid-May, park staff assists in short- and long-range program planning, historical research, historic resource preservation projects  and educational outreach programs.  There is limited food service on Governors Island.  Due to great public interest in visiting Governors Island, the limited availability of tours and the complexity involved in the staging of these tours, staff will experience stressful situations in  dealing with visitors. Since the monument accomplishes much of its work through partnerships on a daily basis, it is expected that the incumbent will be professional in all dealings with the public and institutional partners at all times.

This announcement is being advertised under delegated examining procedures and is open to all U.S. citizens. 

This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. 



  • U.S. Citizenship required.
  • Background Investigation.
  • Selective Service Registration if applicable.
  • Must possess or be able to obtain state issued driver's license.
  • Wearing a National Park Service uniform is required.


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This position is located at Governors Island National Monument, New York City, New York. The successful applicant will work in a team-oriented environment to assist with the planning and presentation of public and educational programs, which can include multi-media presentations, structured and impromptu talks, and presenting guided tours and programs to schools, community groups, and special interest groups. The successful applicant shall participate in the day-to-day operation of a spring/summer seasonal interpretive program at a historic site as well as part of a fall/winter season, which focuses on program development, research, and outreach programs. He/she shall assist in providing interpretive, educational and operational services including operating a visitor contact station, monitoring special use permits, and maintaining good relations with partner organizations and stakeholders.

Providing quality visitor experiences – The successful applicant shall present, and as an employee development opportunity, may assist in developing formal and informal interpretive products including orientation talks, historically- or naturally-themed education programs, lectures, multimedia presentations, living history programs and/or historic weapons demonstrations, basic guided walking tours, and outreach programs about the military, social, economic, and ecological significance of Governors Island and New York Harbor for varied audiences and specialized groups. Duties are performed on or off-site at locations designated by the park, e.g. visitor centers, historical sites, auditoriums, and schools in the New York metropolitan area. He/she responds verbally to visitor inquiries for information, direction, and guidance.

Conducting basic research – The successful applicant shall conduct basic research using prepared primary and secondary sources to gain information about and a personal understanding of the military, social, ecological and environmental history of New York Harbor and Governors Island, as well as current issues affecting the region.

Applying research - The successful applicant shall take a summary of information both in individual and team settings and shall assist in the development of basic informative, interesting and visually attractive interpretive content. At a developmental level, he/she shall use such material to create guided walking tours, talks, multimedia presentations, living history demonstrations, web content, fliers, and brochures to foster visitor understanding and appreciation for the monument's resources and stories. He/she shall assist in making interpretive products (such as preparing labels or signs) for natural, historical, or cultural programs, publications or exhibits. He/she shall utilize interpretive techniques (such as metaphors, storytelling, or analogies) suggested by others to facilitate intellectual and/or emotional connections between an audiences' interests and their surroundings.

Dealing with the public – The successful applicant shall serve as a front-line representative of a Federal agency to greet customers and answers questions. He/ she shall deal with the public, school groups and park partner organizations with understanding, friendliness, courtesy, tact, empathy, concern and politeness. "The public" can include individuals who are distressed, confused, frustrated, difficult or even hostile. He/she relates effectively to people from varied cultural backgrounds and different situations and is sensitive to diversity, race, gender, religion, disabilities, and other individual differences. Visitor and partnership contacts take place at a visitor contact center/bookstore, while roving or on patrols, or in offices in person, via telephone, mail, e-mail or new and social media venues such as Twitter, Flickr, or Facebook.

Operating an historic site – The successful applicant shall work effectively individually and in a team environment with supervisors and peers using established guidelines to effectively operate the site. He/she shall staff a visitor center as well as historic structures, and informally roves throughout the site informing visitors personally, by telephone and new and/or social media platforms about park facilities, programs, nearby visitor services, attractions on the island and in Lower Manhattan and informs visitors about the National Park System and Service.

These tasks may be conducted on-site or in Lower Manhattan. He/she shall assist in providing a safe environment for staff and visitors. He/she shall operate two-way radio equipment. He/she shall educate visitors regarding rules, regulations, and safety concerns to ensure compliance, as well as direct customers with problems, questions, or complaints. He/she shall assist in medical or other emergencies up to level of training. He/she shall open and closes site facilities, as well as staff sales outlets at park bookstores, by operating a cash register and conducting retail transactions. He/she shall fill out daily reports to account for sales. He/she shall maintain inventory, stock and accountable property. He/she shall collect cash or other payments in a high-volume sales operation.


PHYSICAL DEMANDS:   Standing for long periods of time, walking for distances up to six miles daily, climbing and descending steep inclines, bending, and lifting moderately heavy items in a repetitive motion is required.  Mental stress and physical fatigue occur due to high volume of personal contacts, occasional emergency responses, and repetitive nature of interpretive programs.   Extreme physical exertion may be required while performing search and rescue, wildland fire fighting and other emergency response duties.


WORK ENVIRONMENT:  Work is performed indoors at the visitors center as well as in outdoor areas resulting in exposure to extreme temperatures, rain, snow, wind and direct sunlight. 


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In order to qualify for this position at the GS-04 level, you must possess one of the following:


A. Six (6) months of general experience and six (6) months of specialized experience for a total of one year of experience.  General experience is any type of work that demonstrates the applicant's ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation.  Examples of general experience include, but are not limited to, selling merchandise, collecting and accounting for fees or other monies, greeting visitors, disseminating information, providing directions, or other work which required dealing with people on a recurring basis; and that indicates the ability to acquire the knowledge and skills needed to perform the duties of this position.  Specialized experience is experience that involved oral presentation of historical, scientific, or program information to groups; or developing and/or revising technical, historical, or scientific information for oral presentation to groups.  Examples of specialized experience could include Park Guide or tour leader; naturalist; environmental educator or teacher; or other similar work.  -OR-  B. Successfully completed two years of study above high school (60 semester hours or 90 quarter hours) which included at least 12 semester hours in subjects such as American history, science and/or public speaking.  -OR- C. Equivalent combination of experience and education.


Credit will be given for all appropriate qualifying experience.  In order to receive credit for experience your resume must clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the number of hours worked per week.


Qualifying experience may be obtained in the private or public sectors.  The OPM Qualification Standards Handbook is available for review at:

ARE YOU USING EDUCATION TO QUALIFY?  You MUST provide transcripts or other documentation to support your educational claims.  Unless otherwise stated: (1) unofficial transcripts are acceptable, or (2) a list with all your courses, grades, semester, year, and credit for the course.  All materials must be submitted by the closing date of this announcement


Undergraduate and Graduate Education: Major study -- natural resource management, natural sciences, earth sciences, history, archeology, anthropology, park and recreation management, law enforcement/police science, social sciences, museum sciences, business administration, public administration, behavioral sciences, sociology, or other closely related subjects pertinent to the management and protection of natural and cultural resources. Course work in fields other than those specified may be accepted if it clearly provides applicants with the background of knowledge and skills necessary for successful job performance in the position to be filled.


Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications.  Applicants can verify accreditation at the following website:  All education claimed by applicants will be verified by the appointing agency accordingly.


Foreign Education:  Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education that is recognized by the Secretary of Education from an accredited body

All qualifications must be met by the closing date of this announcement,  Wednesday, January 30, 2013


You must submit documentation of how you meet the selective placement factor(s) and/or quality ranking factor(s), as indicated in this vacancy announcement, to be considered qualified for this position.


You may be required to operate a government (or private) motor vehicle as part of your official duties.  Prior to your first official motor vehicle operation, and again every year thereafter (or more frequently if management determines such need exists), you will be required to sign an affidavit certifying to your possession of a valid State issued driver's license that is current and has not been revoked, suspended, canceled, or otherwise disqualified in any way to prohibit your operation of a motor vehicle. You will also submit a photocopy of your valid State issued driver's license prior to your first official motor vehicle operation, and again every year, or more frequently if management determines such need exists.  Lastly, you may be required to submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you.  Please indicate in your application whether you possess a valid State driver's license.

  • Must wear the National Park Service uniform and comply with National Park Service uniform standards.
  • May be assigned to work nights, early mornings, rotating shifts, holidays, and weekends.
  • Occasional travel is required.
  • Overtime is required.
  • All federal employees are required to have federal payments (salary) made by direct deposit.
  • Males born after 12-31-1959 must be registered or exempt from Selective Service (visit

If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation.  Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work.  Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001).


Once you complete and submit your application package, a review of your resume and supporting documentation will be made to ensure you meet the basic qualification requirements.  In addition, we will evaluate your responses to the online assessment questionnaire to measure the degree to which your background matches the requirements for the position.  To preview the Assessment Questionnaire, click on the following link View Occupational Questionnaire


The assessment questionnaire is designed to measure your ability in the following competencies needed to successfully perform the job:

  • Ability to communicate orally to diverse groups.
  • Ability to communicate effectively.
  • Skill in operation of a busy visitor center.
  • Ability to deliver historical information through prescribed talks/demonstrations.

Basis for Rating:  Your application will be evaluated and rated using Category Rating Procedures. Candidates will be ranked into 3 categories:

  • Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position. 
  • Well Qualified - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job.
  • Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job.
Veterans Preference: If you are a veteran with preference eligibility and you are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the additional proof required by that form. For more information on veterans' preference see


Veterans Preference applies to category rating after candidates are assessed. Preference eligibles who meet the qualification requirements are assessed and placed in the appropriate quality categories. Preference eligibles receive veterans' preference by being listed ahead of non-preference eligibles within the same quality category in which they are placed. No preference points, i.e., 5 or 10 points, are added to the preference eligibles' rating. An agency may not select a non-preference eligible if there is a preference eligible in the same category unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.


Preference eligibles who meet the qualification requirements for the position and who have a compensable service-connected disability of at least 10 percent must be listed in the highest quality category (except in the case of scientific or professional positions at the GS-9 level or higher). As noted above, an agency may not select a non-preference eligible over a preference eligible in the same category unless the agency receives approval to pass over the preference eligible in accordance with 5 U.S.C. § 3318.


Your resume and supporting documentation will be verified.  If you rated yourself higher than what is supported by your application material, your score will be adjusted and/or you may be excluded from consideration for this job. Please follow all instructions carefully.  Errors or omissions may affect your rating or consideration for employment.


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Temporary employees are eligible for sick leave and annual leave, for additional information please click here:  benefits 


Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection.  Well qualified means that the applicant meets the following:  OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all KSAs.


Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP.  This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location.  Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible.


For more information on seasonal employment with the National Park Service, visit our websites at:

  • Travel, transportation, and relocation expenses will not be paid by the National Park Service. 
  • Do not submit photographs with your application package.


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To receive consideration for this position, you must provide a complete application package, which includes ALL of the following:


1.  Your resume.
2.  A complete Assessment Questionnaire.
3.  Additional Required Documents (see Required Documents below)


The complete application package must be submitted by 11:59 PM (EST) on Wednesday, January 30, 2013.  WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.


To begin the application process on-line, click the Apply Online Button at the bottom of this screen to create an account or log in to your existing USAJobs account. Follow the prompts to complete the Assessment Questionnaire. Please be sure to click the Submit My Answers button at the end of the process.

Note: To return to a previously saved or incomplete application you may use the following link:


To fax supporting documents you are unable to upload, complete this cover page, using the following VACANCY ID: JY 825988. Fax your documents to 1-478-757-3144.


If you can not apply online:


1.  Click the following link to view and print the Assessment Questionnaire View Occupational Questionnaire  
2.  Print the 1203FX form
to provide your response to the Assessment Questionnaire. 
3.  Fax the completed 1203FX form along with your resume and any required supporting documentation to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


  • Resume showing detailed relevant experience, to include month, year and hours worked per week.  
  • Response to Assessment Questionnaire.
  • Copy of college transcripts or college course list, if qualifying based on education.
  • Legible copy of DD-214 showing character of discharge, SF-15 and VA Letter, if applicable.
  • Selective Placement Factor(s) Certifications, such as copy of LE Commission, EMT certification, First Responder certification, etc., if applicable.
  • CTAP/ICTAP documentation, if applicable.


SROC Hiring
Phone: (877)554-4550
Agency Information:
Seasonal Recruitment Operations Center
Please do not mail hard copy documents
Harpers Ferry , WV


Once your complete application is received, we will conduct a quality review of your qualifications based on your responses provided in the Assessment Questionnaire and your supporting documentation submitted. Based on the applicants score and this quality review, applicants will be placed in the appropriate category.  The Best Qualified candidates will be referred to the selecting official for further consideration and possible interview.  You will be notified when a referral has been made and what the final outcome is.  We expect to make a selection within 60 working days of the closing date of this announcement.  Applicants should monitor their USAJOBS and/or Application Manager account for the most up-to-date information.

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