This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Office Services Supervisor, GS 9/10 (EX)

Department:Department Of Justice

Agency:Federal Bureau of Investigation

Job Announcement Number:JK-2013-0020

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.

SALARY RANGE:

$47,448.00 to $67,931.00 / Per Year

OPEN PERIOD:

Tuesday, January 15, 2013 to Tuesday, January 22, 2013

SERIES & GRADE:

GS-0313-09/10

POSITION INFORMATION:

Excepted Service - Permanent, Full-Time

PROMOTION POTENTIAL:

10

DUTY LOCATIONS:

1 vacancy in the following location:
Jacksonville, FLView Map

WHO MAY APPLY:

This announcement is open to all qualified U.S. citizens.

This position is being advertised concurrently with Announcement Number JK-2013-0021. FBI candidates who wish to be considered on External and FBI only certificates must apply to both announcements.

JOB SUMMARY:

Our Mission:
To protect and defend the United States against terrorist and foreign intelligence threats, to uphold and enforce the criminal laws of the United States, and to provide leadership and criminal justice services to federal, state, municipal, and international agencies and partners.

Public Service is a public trust. For the FBI, this means that the public has committed to our care the safety of our Nation and the defense of our Constitution. To sustain that trust and to meet our resulting obligations, we must adhere strictly to our core values of: Rigorous obedience to the Constitution, Respect, Compassion, Fairness, Integrity, Accountability, and Leadership.

Office: Jacksonville Field Office

Duty Location: Jacksonville, FL

Working Hours:  8:15 a.m. - 5:00 p.m.

                      Monday through Friday

                      
Salary:
GS 9:   $47.448.00 - $61,678.00

GS 10:  $52,252.00 - $67,931.00

KEY REQUIREMENTS

  • Must be able to obtain a Top Secret-SCI clearance.
  • U.S. Citizenship Required

DUTIES:

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  • Supervises, plans, organizes, and directs a variety of technical, administrative, and investigative support functions.
  • Plans work to be accomplished, sets priorities, and prepares completion schedules of work to be performed.  
  • Assigns and distributes work to subordinates based on difficulty
    level, priority, requirements of assignment, employee capabilities,
    and current workload.
  • Participates in ensuring the adequacy of personnel staffing levels in the work area supervised.  
  • Resolves routine personnel and/or administrative problems.
  • Participates in resolving questions and coordinating work initiatives to ensure work accomplishments are handled in the most effective and efficient manner possible.

  • QUALIFICATIONS REQUIRED:

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    Please make sure your specialized experience/requirement(s) can be identified in your resume.


    Qualifications for the GS 9 grade level:  Applicants must possess one year of SE at the GS 8 grade level.  SE is defined as follows: 

     

  • Provided leadership to facilitate operations and accomplish goals and objectives.
  • Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
  • Resolved conflicts and disagreements in a constructive manner to prevent counter-productive confrontations.

    Qualifications for the GS 10 grade level:  Applicants must possess one year of SE at the GS 9 grade level.  SE is defined as follows:
     
  • Provided supervision/leadership to maintain an efficient flow of work functions; improved operations; and/or streamlined processes and procedures.
  • Orally communicated to provide advice and guidance relative to work operations; made recommendations; and/or resolved issues among employees, supervisors, and/or managers.
  • Counseled employees on behavior; resolved grievances; and tracked progress according to established rules, regulations, and procedures.
  • Identified and analyzed problems associated with personnel or work functions and generated possible resolutions.
  •  

    Applicants must meet the qualification requirements by the closing date of this announcement.


    Education may not be substituted for Specialized Experience (SE) at these grade levels.

     

    HOW YOU WILL BE EVALUATED:

    Your application will be evaluated and rated under the FBI's Candidate Rating Procedures.  Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement.  If you are basically qualified for this job, your resume and supporting documentation will be compared to your responses on the online assessment questionnaire.  If you rate yourself higher than is supported by your application materials, your responses may be adjusted and/or you may be excluded from consideration for this job.  Your application will then be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified.  Names of candidates in the best qualified category will be sent to the hiring official for employment consideration. Candidates within the best qualified category who are eligible for veteran preference will receive selection priority over non-veteran preference eligibles.

    All applicants will be rated on the following Competencies:

    • Leadership
    • Planning
    • Problem Solving
    • Oral Communication

    High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from best-qualified status or result in a lowered score.

    Additional details on the application process can be found at the "How To Apply" section of this announcement.


    To preview questions please click here.


    BENEFITS:

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    The FBI offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.  This link provides an overview of the benefits currently offered to Federal employees:  Benefits


    OTHER INFORMATION:

    ADDITIONAL SELECTIONS MAY BE MADE FROM THIS ANNOUNCEMENT TO FILL POSITIONS WITHIN THE SAME DIVISION WHEN THE POSITION INCLUDES SUBSTANTIALLY THE SAME DUTIES AND RESPONSIBILITIES AND QUALIFICATIONS.

    Policy has been implemented wherein support employees entering a position through a competitive OR non-competitive action may be precluded from moving to another position within the Bureau by means of reassignment or change to a lower grade for a minimum of 12 months.  This policy does not apply to probationary employees.  Probationary employees are generally precluded from being considered for all job opportunities until their 12-month probationary period has concluded.


    Candidates are ineligible to apply if currently on a Performance Improvement Plan (PIP); or have failed a PIP and are currently awaiting the final action by your Human Resources Office.

    A Performance Improvement Plan (PIP) is a 90-day written developmental plan for an employee whose performance on one or more critical elements is rated "Unacceptable".

    The selectee will be required to serve a one-year probationary period for initial assignment to a supervisory position.  

    All selectees, with the exception of current FBI employees, will be required to serve a one-year probationary period.

    The probationary periods will be served concurrently.

    Relocation expenses will be borne by the FBI. 

    Generally, following a COST TRANSFER you will be eligible for transfer after completing three years in the assignment.  Additionally, NO COST TRANSFER require a one-year assignment commitment to be eligible for further FBI transfers.

    Veterans' Preference: If you are entitled to veterans' preference, you should indicate the type of veterans' preference you are claiming on your resume.  Your veterans' preference entitlement will be verified by the employing agency.

    For 5-point veterans' preference, please provide your DD-214 (Certificate of Release or Discharge from Active Duty); official statement of service from your command, if you are currently on active duty; or other official documentation (e.g., documentation of receipt of campaign badge or expeditionary medal) that proves your military service was performed under honorable conditions.

    For 10-point veterans' preference, please submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference, and other required documentation identified on the SF-15 to support your preference claim.

    For further information on how to claim veteran's preference please go to Veteran's Preference


    Applicants should keep their contact information updated on the USAJOBS registration page.

    Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to
    promote the employee selected at some future date. Promotion will depend upon administrative approval and the continuing need for an actual
    assignment and performance of higher-level duties.

    Management has the prerogative to select at any grade for which this position has been announced.

    Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph.  You must be suitable for Federal employment; as determined by a background investigation. Only those candidates determined to be best qualified will be contacted to proceed in the selection process.

    The FBI is in the Executive Branch of the federal government.  It is one of the components of the Department of Justice (DOJ). The FBI is
    the principal investigative arm of the DOJ. All FBI positions are in the excepted service.

    The FBI welcomes and encourages applications from persons with physical and mental disabilities and will reasonably accommodate the needs of those persons. If you need a reasonable accommodation for any part of the application and hiring process, please contact the person on the extension provided above. The decision on granting reasonable accommodation will be on a case-by-case basis. The FBI is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit.

    The FBI is an Equal Opportunity Employer and all qualified applicants will receive consideration for this vacancy.  Except where otherwise provided by law, selection will be made without regard to, and there will be no discrimination because of color, race, religion, national origin, political affiliation, marital status, parental status, physical or mental disability, genetic information, age, sex, sexual orientation, membership or nonmembership in an employee organization, or on the basis of personal favoritism, or any other non-merit factors.



    HOW TO APPLY:

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    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. If applying online poses a hardship please contact the HR Specialist listed in the vacancy announcement prior to the closing date for assistance.

    Step 1 - Establish an Account
    On the USAJOBS Web site, select "MY USAJOBS" and click "Create Your Account Now." You will be prompted to provide contact information, establish user access information, and indicate your citizenship and veteran preference information. After entering this data, your personal page will be created. Here, you can choose to create a new resume or set up email notification agents to alert you to new positions posted to USAJOBS.

    Step 2 - Create and Store a Resume
    To add a resume on USAJOBS, use the resume builder provided. There are four steps: Getting Started; Experience; Related Information; and Finishing Up. Resumes created on USAJOBS are saved and can be used to apply for any vacancy within the federal government. You can store up to five resumes on USAJOBS.  You may need to customize your resume to ensure that it supports your responses to the online questionnaire.
     
    Step 3 - Apply Online
    Click the "Apply Online" button on this announcement and then select the resume you wish to submit with your application. You will be redirected to the FBIJOBs. gov website to complete the application process.

    Step 4 - Answer the Online Questions and Submit Your Application
    If this is your first time on FBIJOBs.gov website, you will be prompted to register by answering questions related to your eligibility for federal employment. The system will save these responses and take you back to the main screen so that you can answer the job-specific questions. Click on the "Continue" button to answer the job-specific questions. You must answer all the questions and click the "Finish" button.

    Step 5 - Submit Required Documents
    Click on one of the available options: Upload, USAJOBS, Fax, or Reuse existing documents, to submit required documentation.  Follow the instructions provided.

    Step 6 - Review and Confirm Your Submission
    Once you click "Done," you will see a summary of your application for your review. You may also generate a PDF version to print or save for your records. When you click "Finish" at the bottom of the page, you will then be directed back to USAJOBS where you can confirm that your application has been submitted and track your application status.

    If you run into any technical difficulty during the on-line application process, please contact the USAJOBS helpdesk by clicking on "Contact Us" on any USAJOBS page.

    REQUIRED DOCUMENTS:

    To apply for this position, you must provide a complete application package by the closing date which includes:
    1. Your resume (required)

    2. A complete assessment questionnaire (required)
    3. Other supporting documents:

    • SF-50, Notification of Personnel Action
    • Most recent Performance Appraisal- Please Note: This does not apply to current FBI employees.
    • For Veterans: DD 214
    • For Disabled Veterans: DD214, SF-15
    • VA letter dated 1991 or later

    AGENCY CONTACT INFO:

    Gary G. Morningstar
    Phone: 304-625-4609
    Fax: 000-000-0000
    TDD: 304-625-2165
    Email: Gary.Morningstar@ic.fbi.gov
    Agency Information:
    DOJ/FBI
    1000 Custer Hollow Road
    Module C2
    HRG (WV)
    Clarksburg, WV
    26306
    US
    Fax: 000-000-0000

    WHAT TO EXPECT NEXT:

    Once your complete application is received we will conduct an evaluation of your qualifications and determine your ranking. The best qualified candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome.

    Status of Your Application:
    You can check the status of your application by accessing the USAJOBS website at http://www.usajobs.gov and clicking on "Track Your Online Application."

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    Job Announcement Number:

    JK-2013-0020

    Control Number:

    335719400