This Position Is No Longer Available
  1. Overview
  2. Duties
  3. Qualifications & Evaluations
  4. Benefits & Other Info
  5. How to Apply

Job Title:Medical Support Assistant

Department:Department Of Veterans Affairs

Agency:Veterans Affairs, Veterans Health Administration

Job Announcement Number:HYB 13-817200-02

This position is closed and no longer accepting online applications through USAJOBS.

The contents of the announcement can still be viewed.


$34,907.00 to $45,376.00 / Per Year


Friday, January 11, 2013 to Tuesday, January 15, 2013




Full Time - Permanent


1 vacancy in the following location:
Clare, MI United StatesView Map


United States Citizens


Who We Are

Michigan is in the heart of the Great Lakes region, a diverse, medically-advanced community that is the gateway to Michigan's famous four seasons recreational opportunities, such as hunting, skiing, and boating. With an affordable cost of living, exemplary public schools, and various museums, you can spend your winters in snow and your summers on sandy beaches, all while serving America's heroes.





VACANCY ID:   817200


POSITION TITLE:   Medical Support Assistant   GS - 0679 - 06 / 06





  • Must be a United States Citizen.


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The Medical Support Assistant is assigned to the Community Based Outpatient Clinic (CBOC) in Clare, MI to perform a variety of administrative and clerical duties associated with screening, advising, and assisting Veterans and other beneficiaries seeking and receiving medical treatment. Acts as an assistant to professional staff, ensuring clinical staff are relieved of administrative duties. Acts as liaison between clinical staff members and assists them in providing direct patient care. Assistants may be assigned to work a specific window or area, but are required to be efficient in all areas, and rotation will be expected. Typing is a requirement in this position.


Incumbent normally works Monday through Friday, but is expected to work several holidays throughout the year and rotate Saturdays, as needed. Will work various shifts, as assigned, which may be between 7:00 a.m. (beginning) and 5:00 p.m. (ending). May perform duties in all areas of the CBOC, as assigned, including covering at another CBOC.


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GS- 6


General Experience: One year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of this position.




Education: Successfully completed 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable at grades GS-5. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.



Specialized Experience: Experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Applicants, who have the 1 year of appropriate specialized experience, are not required by this standard to have general experience, education above the high school level, or any additional specialized experience to meet the minimum qualification requirements. An example is having more than One (1) year as a Medical Receptionist.


The candidate’s salary and grade will be determined by the Professional Standards Board (PSB).  The PSB is a peer review process.  The PSB will review the candidate’s individual qualifications, education, professional training/internship(s) and professional experience to determine the most appropriate salary and grade based on your individual accomplishments.

APPLICANTS PLEASE NOTE: Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Applicants can verify accreditation at the following website: All education claimed by applicants will be verified by the appointing agency accordingly.


FOREIGN EDUCATION: To receive credit for education completed outside the United States, you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs.

CONDITIONS OF EMPLOYMENT: (Failure to comply may be grounds for withdrawal of an offer of employment or dismissal after appointment)

·         Applicants must be citizens of the United States, and be at least 16 years of age as of the closing date.

·         Applicants tentatively selected for certain designated positions may be subject to a random drug screening for illegal drug use. Applicants who refuse to be tested will be denied employment.

·         New Appointees will be subject to a background investigation to determine suitability. Male applicants born after December 31, 1959, must certify at the time of appointment that they have registered with the Selective Service system or are exempt for having to do so under Selective Service law.

·         Applicants must not be listed on the Department of Health and Human Services (DHHS) Office of Inspector General Sanctions database.

·         Applicants selected for positions through this announcement may be subject to a one year probationary period.

·         Public Law 95-201 requires that persons appointed to direct patient-care positions must possess the required basic proficiency in spoken and written English.


Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. To determine if you are qualified for this job, your resume and supporting documentation will be compared against your responses to the assessment questionnaire. Errors or omissions may affect your rating.


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The Federal government offers a number of exceptional benefits to its employees. The following Web address is provided for your reference to explore the major benefits offered to most Federal employees.


This link provides an overview of the benefits currently offered to Federal employees.


All qualification requirements must be submitted on the closing date Tuesday, January 15, 2013 of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's web site at


EQUAL EMPLOYMENT OPPORTUNITY: Actions to fill this position will not be based on discriminatory factors such as sex, race, color, national origin, lawful political affiliation, marital status, physical handicap or age, which are prohibited by law.


REASONABLE ACCOMMODATIONS: Department of Veterans Affairs provides reasonable accommodation to applicants and employees with disabilities. If you need reasonable accommodations for any part of the applicant and hiring process, please notify Ms. Jacqueline Hill, Selective Placement Coordinator at (989) 497-2500, extension 13085. Reasonable accommodation decisions are made on a case-by-case basis.


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Consideration for this vacancy is initially limited to current permanent employees of the Aleda E. Lutz VA Medical Center and associated Community Based Outpatient Clinics (CBOC's). If no acceptable candidates are identified as a result of this effort, consideration will be given to all other applicants.


Required Documents:


1.    Résumé


2.    Online application or; Print 1203FX and complete by using the occupational questionnaire      View Occupational Questionnaire.


3.    Copies of any transcripts, licensure, registration and/or certification you may have.



4.    Additional required/supporting documentation - Please see the REQUIRED DOCUMENTS section in this announcement for more detail.


To fax supporting documents you are unable to upload, complete this fax cover page . Fax your documents to 1-478-757-3144.



Your Application status must be Complete by 11:59 P.M. EST on Tuesday, January 15, 2013


If you are given a tentative offer you will need to provide the following within five (5) business days or your tentative offer may be revoked.

·         OFFICIAL TRANSCRIPTS directly from College/University

·         THREE (3) PROFESSIONAL LETTERS OF REFERENCE from Peers, Supervisors, etc. These need to be SIGNED and DATED within the past three (3) months. 

Current Aleda E. Lutz VA Medical Center Employees and associated CBOCs


Current permanent employees of Aleda E. Lutz VA Medical Center and associated Community Based Outpatient Clinics (CBOC's) may submit an online application no later than 11:59 P.M. on the closing date or the 1203 FX to Human Resources Management Service no later than 4:30 P.M on the closing date. Applicants may print and manually complete the 1203 FX, but it must be submitted during the period of time that the position is open. All paper based documents including fax cover sheets must be filled out by the employee, but will be faxed by Human Resources to the national. 


All Applicants


To apply online:


·         To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

·         To fax supporting documents you are unable to upload, complete this cover page using the following Vacancy ID number:       817200. Fax your documents to 1-478-757-3144.


Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Application, and click on the more information link under the application status for this position.




If you cannot apply online:


·         Click the following link to view and print the occupational questionnaire       View Occupational Questionnaire, and

·         Print this 1203FX form to provide your response to the occupational questionnaire and

·         Fax the completed 1203FX form along with any supporting documents to 1-478-757-3144. Your 1203FX will serve as a cover page for your fax transmission.


INSTRUCTIONS FOR ANSWERING THE QUESTIONS IN THE OCCUPATIONAL QUESTIONNAIRE: If you are applying to this announcement by completing the OPM 1203-FX form instead of using the Online Application method, please use the following step-by-step instructions as a guide to filling out the required questionnaire. You will need to print the occupational questionnaire and refer to it as you answer the questions. You may omit any optional information; however, you must provide responses to all required questions. Be sure to double check your application before submission.


Transfer Eligible

·         Copy of your latest SF50 (Notification of Personnel Action) showing your career status

·         Copy of your most recent Performance/Proficiency Evaluation




Veterans of the U.S. Armed Forces

·         Copy of your DD-214 or proof of service. Your copies must be legible and must show character of service and all dates of service; more than one DD-214 may be needed to show all dates of service.   Copies of your DD-214 may be requested by calling 800-827-1000 or TDD# 800-829-4833 or online at

·         Disabled Veterans and other Veterans eligible for 10-point preference must also submit an SF-15 with required proof.   If you are claiming entitlement for 10-point veterans preference, you MUST submit your DD-214 showing character of service; and SF-15 (Application for 10-Point Veterans Preference) with the required VA letter dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying a service-connected disability of 10% or more. --- 




You can apply for a non-competitive appointment if you meet the basic eligibility requirements and you are eligible for special appointment such as those authorized for the severely disabled; certain Vietnam era and disable veterans; returned volunteers from the Peace Corps or Vista, etc. Please indicate the type of special appointment you are seeking, if any, on your application and follow all other instructions for applying shown in this announcement. 


INCOMPLETE APPLICATIONS will receive a rating of IFM (ineligible due to missing forms). Requests for reconsideration of ratings will not be considered for applicants who fail to submit a complete application package. The agency cannot be held responsible for incompatible software, fax transmissions, delays in mail service, etc.


Robin Miller
Phone: (989)321-4079
Agency Information:
VHA Saginaw VAMC
Department of Veterans Affairs
1500 Weiss Street
Saginaw, MI


Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official.  If further evaluation or interviews are required you will be contacted.

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Job Announcement Number:

HYB 13-817200-02

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